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Reviews of Hotel Alexandra

4.5 out of 5
Hotel Alexandra
32 City Garden Road, North Point, Hong Kong

Reviews

8.0

Very good

Rating 10 - Excellent. 112 out of 294 reviews" "
Rating 8 - Good. 109 out of 294 reviews" "
Rating 6 - Okay. 34 out of 294 reviews" "
Rating 4 - Poor. 24 out of 294 reviews" "
Rating 2 - Terrible. 15 out of 294 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply a palace of life memories... This hotel and staff are wonderful. It is a place that feels regal, food is amazing, I had the pool to myself in the morning, the gym is fantastic and the decor is something else.
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on 2 May 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Carmen Haduca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it so much, the service is very good. I did pick this hotel because I like the ambiance and i see the pool its big and beautiful, I also called the staff if the pool is open they said yes and when we got there it is not open .we bought some swimsuits butbwe never used it. This is very disappointing.
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on 22 Apr 2024
Thank you very much for taking the time to share your feedback with us. We sincerely apologize for not meeting your expectations and we will review your comments with our respective departments and make the necessary improvements. We look forward to serving you again in the near future.

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is linked to Fortress Hill MTR Station via an overhead bridge. Very convenient! Lots of dining options with supermarket/ pharmacy etc located all nearby. Very good.
Stayed 9 nights in Apr 2024
Response from Guest Services Manager on 16 Apr 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, just a bridge away from MTR
Stayed 7 nights in Mar 2024
Response from Guest Services Manager on 8 Apr 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Wendy Wing Fong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient! Lots of options for dining. Friendliness of the staff especially Aaron! Will come back in the future.
Stayed 22 nights in Feb 2024
Response from Guest Services Manager on 8 Apr 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Good

Wai Hee David

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 13 nights in Mar 2024
Response from Guest Services Manager on 9 Apr 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Good

Benny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located with plenty of transportation options. Plenty of food choices with walking distance.
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on 21 Mar 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Hiu Yu Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and tidy Clean staff extremely diligent and polite. Facility is new and kept well. A very good stay.
Stayed 5 nights in Mar 2024
Response from Guest Services Manager on 21 Mar 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Gary

Stayed 2 nights in Mar 2024
Response from Guest Services Manager on 21 Mar 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Good

Ranjit

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 14 nights in Feb 2024
Response from Guest Services Manager on 21 Mar 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

6/10 Okay

Andy

Travelled with family
Disliked: Staff & service
Everything about this hotel is average at best. I am not the kind that will go into details to trash someone, but it seems like is not people friendly at all.
Stayed 20 nights in Feb 2024
Response from Guest Services Manager on 14 Mar 2024
Thank you very much for taking the time to share your feedback with us. We sincerely apologize for not meeting your expectations and we will review your comments with our respective departments and make the necessary improvements. We look forward to serving you again in the near future.

10/10 Excellent

Shalini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby was beautiful! Rooms were slightly small and difficult to move around in at times but comfy overall. It was a good stay, would definitely stay here again. It’s close to the MTR and there are a lot of food places nearby.
Stayed 4 nights in Dec 2023
Response from Guest Services Manager on 14 Mar 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs with good service. Lucky to have a room with nice view.
Stayed 8 nights in Feb 2024
Response from Guest Services Manager on 14 Mar 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Good

Selene S.

Good property
Stayed 2 nights in Feb 2024
Response from Guest Services Manager on 14 Mar 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived in the evening for a long layover in Hong Kong and wanted to go straight to bed. Check in took a few moments and we were off to the room. Breakfast was included and was adequate. Coffee with breakfast buffet was terrible. So Bad. Starbucks near by resolved that.
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 14 Mar 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Good

david

Liked: Staff & service, property conditions & facilities, room comfort
Good quality hotel conveniently situated near to MTR Room was reasonable size for Hong Kong with partial harbour view
Stayed 5 nights in Dec 2023
Response from Guest Services Manager on 12 Jan 2024
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

6/10 Okay

Sherry

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Dirty
There are many stains on both the towels and the bed sheets.
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 10 Jan 2024
Thank you very much for taking the time to share your thoughts with us. We are genuinely sorry about the things that were not up to expectations during your stay with us. It is great motivation for us to strive for betterment through constructive comments. We will review with respective departments immediately and make improvement wherever appropriate. Please accept our sincere appreciation for your kind feedback again and we look forward to having the pleasure of welcoming you back in the near future.

4/10 Poor

Larraine

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
this is a new hotel, but I am surprised at how they maintain the room, and also there's no seaview in clover cityview room, why they put up such a picture?
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 10 Jan 2024
Thank you very much for taking the time to share your thoughts with us. We are genuinely sorry about the things that were not up to expectations during your stay with us. It is great motivation for us to strive for betterment through constructive comments. We will review with respective departments immediately and make improvement wherever appropriate. Please accept our sincere appreciation for your kind feedback again and we look forward to having the pleasure of welcoming you back in the near future.

10/10 Excellent

Brian

Stayed 5 nights in Nov 2023
Response from Guest Services Manager on 3 Jan 2024
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

10/10 Excellent

Ho Man

Stayed 1 night in Dec 2023
Response from Guest Services Manager on 3 Jan 2024
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

4/10 Poor

Chi Leung

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on 3 Jan 2024
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

6/10 Okay

Jasmine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Anti-climax
Lobby was impressive, luxurious feeling. Very long queue at check-in but staff was very helpful. However, anti-climax-upon stepping into room, toilet was stained, not clean, room was dusty. Size was typical of HKG hotel, that is small.
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on 3 Jan 2024
Thank you very much for taking the time to share your thoughts with us. We are genuinely sorry about the things that were not up to expectations during your stay with us. It is great motivation for us to strive for betterment through constructive comments. We will review with respective departments immediately and make improvement wherever appropriate. Please accept our sincere appreciation for your kind feedback again and we look forward to having the pleasure of welcoming you back in the near future.

6/10 Okay

KENNETH

Liked: Staff & service, property conditions & facilities
Location is very good for easy access to public transportation.
Stayed 5 nights in Nov 2023
Response from Guest Services Manager on 3 Jan 2024
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

8/10 Good

Paul

Travelled with family
Liked: Staff & service, amenities
Good service at front desk. Room cleaning could be hit or miss. We booked 3 rooms, we found a blueberry under the desk in one of the room. Some area covered by dust. Hope they focus on cleaning and maintenance.
Stayed 1 night in Nov 2023
Response from Guest Services Manager on 24 Nov 2023
Thank you very much for taking the time to share your thoughts with us. We are genuinely sorry about the things that were not up to expectations during your stay with us. It is great motivation for us to strive for betterment through constructive comments. We will review with respective departments immediately and make improvement wherever appropriate. Please accept our sincere appreciation for your kind feedback again and we look forward to having the pleasure of welcoming you back in the near future.

8/10 Good

SIU YING

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the helpful staff. Hotel manager helped us ungraded our room knowing that we were traveling with kids. The hotel was clean and nicely decorated. Gives a 5-star feeling when you step in. However the location of the hotel sometimes is hard for our taxi drivers to find. It is located close to the MTR station(5 mins) so overall the location is not a big problem.
Stayed 6 nights in Nov 2023
Response from Guest Services Manager on 24 Nov 2023
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our Front Office service, and this will be passed on to department concerned so that we may recognize their effort given in which provided you a pleasurable experience. We look forward to serving you again in the near future.

10/10 Excellent

Wei Yin

Stayed 2 nights in Nov 2023
Response from Guest Services Manager on 3 Jan 2024
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

10/10 Excellent

King Yu Steffi

Stayed 6 nights in Nov 2023
Response from Guest Services Manager on 3 Jan 2024
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Guest Services Manager on 24 Nov 2023
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

10/10 Excellent

Yim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All front desk staff friendly except one. Newly decorated facilities with small size rooms.
Stayed 7 nights in Sep 2023
Response from Guest Services Manager on 10 Nov 2023
Thank you very much for taking the time to share your thoughts with us. We are genuinely sorry about the things that were not up to expectations during your stay with us. It is great motivation for us to strive for betterment through constructive comments. We will review with respective departments immediately and make improvement wherever appropriate. Please accept our sincere appreciation for your kind feedback again and we look forward to having the pleasure of welcoming you back in the near future.

4/10 Poor

Wing Chi

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The photo shows that there was a sofa inside the room. however, the rooms were extremely small. It did not have sofa. We were disappointed and requested to change into the suite. Please do not believe the photos, the hotel told us that the photo was mismatched. All the twins rooms do not have sofa.
Stayed 1 night in Sep 2023
Response from Guest Services Manager on 10 Nov 2023
Thank you very much for taking the time to share your thoughts with us. We are genuinely sorry about the things that were not up to expectations during your stay with us. It is great motivation for us to strive for betterment through constructive comments. We will review with respective departments immediately and make improvement wherever appropriate. Please accept our sincere appreciation for your kind feedback again and we look forward to having the pleasure of welcoming you back in the near future.

10/10 Excellent

Kathy

Stayed 4 nights in Sep 2023
Response from Guest Services Manager on 20 Sept 2023
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

8/10 Good

MOHAMMED EL

Travelled with family, Travelled with family and small children
Liked: Amenities
Clean and good location
Stayed 9 nights in Aug 2023
Response from Guest Services Manager on 20 Sept 2023
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

4/10 Poor

Elaine

Business traveller
Disliked: Cleanliness, amenities
The air conditioning was not functioning well and the room and the bed is dusty.
Stayed 2 nights in Jul 2023
Response from Hotel Alexandra on 9 Aug 2023
Thank you very much for taking the time to share your thoughts with us. We are genuinely sorry about the things that were not up to expectations during your stay with us. It is great motivation for us to strive for betterment through constructive comments. We will review with respective departments immediately and make improvement wherever appropriate. Please accept our sincere appreciation for your kind feedback again and we look forward to having the pleasure of welcoming you back in the near future.

6/10 Okay

WEIPING, North Bergen

Stayed 15 nights in Jun 2023
Response from Hotel Alexandra on 9 Aug 2023
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

8/10 Good

albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient transportation, MTR close by. Good partial view of the harbour. Good restaurant food and service. The air-condition control was not stable , either too hot or too cold.
Stayed 12 nights in May 2023
Response from Hotel Alexandra on 16 Jun 2023
Thank you very much for taking the time to share your thoughts with us. We are genuinely sorry about the things that were not up to expectations during your stay with us. It is great motivation for us to strive for betterment through constructive comments. We will review with respective departments immediately and make improvement wherever appropriate. Please accept our sincere appreciation for your kind feedback again and we look forward to having the pleasure of welcoming you back in the near future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
This is a good hotel. Nice service.
Stayed 10 nights in May 2023
Response from Guest Services Manager on 29 May 2023
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remarks regarding our service, and these will be passed on to department concerned so that we may recognize their effort given in which provided you a pleasurable experience. We look forward to serving you again in the near future.

6/10 Okay

Arthur

Travelled with partner
Liked: Staff & service, property conditions & facilities
Noisy HVAC, light sleeper beware. Room appears clean but some area was dusty. Safe did not work. Body shampoo bottle did not pump. Shower floor drain clogged. Sink drain partially clogged. Needs more attention to details.
Stayed 5 nights in May 2023
Response from Hotel Alexandra on 16 Jun 2023
Thank you very much for taking the time to share your thoughts with us. We are genuinely sorry about the things that were not up to expectations during your stay with us. It is great motivation for us to strive for betterment through constructive comments. We will review with respective departments immediately and make improvement wherever appropriate. Please accept our sincere appreciation for your kind feedback again and we look forward to having the pleasure of welcoming you back in the near future.

8/10 Good

Man Ho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful and quiet place to spend a holiday, and the hotel buffet was about average as well.
Stayed 1 night in May 2023
Response from Guest Services Manager on 29 May 2023
Thank you very much for sharing this review. Your valuable feedback is most helpful as it serves to identify areas in which we can further improve of our services. Thank you once again for choosing us and we look forward to serving you again in the near future.

6/10 Okay

Arthur

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Really loud HVAC system. Weird elevator protocol where you have to fight yourself to the front to perform room card validation.
Stayed 9 nights in May 2023
Response from Hotel Alexandra on 16 Jun 2023
Thank you very much for taking the time to share your thoughts with us. We are genuinely sorry about the things that were not up to expectations during your stay with us. It is great motivation for us to strive for betterment through constructive comments. We will review with respective departments immediately and make improvement wherever appropriate. Please accept our sincere appreciation for your kind feedback again and we look forward to having the pleasure of welcoming you back in the near future.

10/10 Excellent

Eileen Charm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Enjoyed our stay at Hotel Alexandra. There's a brideway going to mtr. Rooms are clean but a bit small. All necessities complete except for lotion. Overall we had a great star!
Stayed 5 nights in Apr 2023
Response from Guest Services Manager on 29 May 2023
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remarks regarding our service, and these will be passed on to department concerned so that we may recognize their effort given in which provided you a pleasurable experience. We look forward to serving you again in the near future.

8/10 Good

Heidi Ricafrente

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Hotel Alexandra on 16 Jun 2023
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

8/10 Good

fuyip

Stayed 7 nights in Feb 2023
Response from Guest Services Manager on 16 Jun 2023
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

10/10 Excellent

Winnie W.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, great good, property is beautiful. We had a wonderful stay.
Response from Guest Services Manager on 16 Jun 2023
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

8/10 Good

adrian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and relaxing
Response from Guest Services Manager on 16 Jun 2023
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

8/10 Good

Wing Yee Bian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
reasonable price for what you get
Response from Guest Services Manager on 16 Jun 2023
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

10/10 Excellent

Lok Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Guest Services Manager on 16 Jun 2023
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

6/10 Okay

Richard

Liked: Cleanliness, amenities
Response from Guest Services Manager on 16 Jun 2023
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

8/10 Good

Ka Man Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Guest Services Manager on 16 Jun 2023
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

10/10 Excellent

sheung chi caleb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022
Response from Guest Services Manager on 16 Jun 2023
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

8/10 Good

yuk ling

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The environment was acceptable, easy transportation by MTR. A used soap was left in the soap holder , a slipper was found under the sofa. This gave me a poor impression on cleanliness.
Stayed 1 night in Oct 2022