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The Upper House

Photo gallery for The Upper House

Primary image
Plasma TV, pay-per-view films
Frette Italian sheets, Select Comfort beds, free minibar items
Frette Italian sheets, Select Comfort beds, free minibar items
Frette Italian sheets, Select Comfort beds, free minibar items

Overview of The Upper House

The Upper House

5.0 star property

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Temperature checks
Map
Pacific Place, 88 Queensway, Central, Hong Kong

Explore the area

  • Popular LocationVictoria Harbour13 min walk
  • Popular LocationHong Kong Convention and Exhibition Centre18 min walk
  • Popular LocationLan Kwai Fong19 min walk
  • AirportHong Kong (HKG-Hong Kong Intl.)36 min drive

Choose dates to view prices

About this area

Hong Kong

The Upper House is located in Central & Western District, a neighbourhood in Hong Kong, and is in the entertainment district and near a metro station. Victoria Harbour and Kowloon Bay are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Hong Kong Park and Repulse Bay. Check out an event or a game at Happy Valley Race Course, and consider making time for Ocean Park, a top attraction not to be missed.
Visit our Hong Kong travel guideOpens in a new window
Map

What's nearby

  • Pacific Place - 1 min walk
  • Hong Kong Park - 10 min walk
  • Victoria Harbour - 13 min walk
  • Hong Kong Convention and Exhibition Centre - 18 min walk
  • Lan Kwai Fong - 19 min walk

Getting around

  • Hong Kong Admiralty Station - 8 min walk
  • Hong Kong Station - 19 min walk
  • Hong Kong International Airport (HKG) - 36 min drive

About this property

The Upper House

Luxury Hong Kong hotel in Central & Western District, near Pacific Place
Along with 2 restaurants, this smoke-free hotel has 2 bars/lounges and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking and spa services.
The Upper House offers 117 accommodations with minibars (stocked with some free items) and espresso makers. This accommodation offers separate sitting areas. Select Comfort beds feature Frette Italian sheets. 42-inch Plasma televisions come with pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Hong Kong hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Recreational amenities at the hotel include a 24-hour fitness centre and complimentary bicycles.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Awards and affiliations

The Upper House is listed in the 2020 Condé Nast Traveller Gold List of the world's best places to stay.
The property is a member of Preferred Hotels & Resorts.

Languages spoken

Chinese (Cantonese), Chinese (Mandarin), English, French, German, Hindi, Italian, Korean

Cleaning and safety practices

Enhanced cleanliness measures

High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (HKD 800 per day)
  • Valet parking on site (HKD 800 per day)
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: HKD 250-300 per person
  • 2 restaurants
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Salisterra
  • The Continental

Things to do

  • 24-hour fitness centre
  • Free bike hire
  • Shopping
  • Spa services

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference space (1238 square feet)

Outdoors

  • Garden
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Frette Italian sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)
  • Select comfort bed

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 42-inch plasma TV
  • Films for purchase

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar (some items)
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

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Policies

Check-in

Check-in from 3:00 PM - 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express checkout

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for HKD 880.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between HKD 250 and HKD 300 per person (approximately)
  • Airport shuttle fee: HKD 1200 per vehicle
  • Self-parking fee: HKD 800 per day
  • Valet parking fee: HKD 800 per day
  • Rollaway bed fee: HKD 880.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Upper House Hotel Hong Kong
Upper House Hotel
Upper House Hong Kong
Upper House
The Upper House Hong Kong
The Upper House Hotel Hong Kong
The Upper House Hotel
The Upper House Hong Kong
The Upper House Hotel Hong Kong

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 315 out of 357 reviews
5 - Excellent 88%
Rating 4 - Good. 29 out of 357 reviews
4 - Good 8%
Rating 3 - Okay. 8 out of 357 reviews
3 - Okay 2%
Rating 2 - Poor. 3 out of 357 reviews
2 - Poor 1%
Rating 1 - Terrible. 2 out of 357 reviews
1 - Terrible 1%

4.9/5

Cleanliness

4.8/5

Staff & service

4.5/5

Amenities

4.8/5

Property conditions & facilities

4.7/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in Hong Kong. Excellent service and room design is amazing (if you value how designer used the space). The breakfast in the morning is also superb.
Stayed 2 nights in Mar 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and enjoyable place to stay. The bathing facility is superb.
Stayed 1 night in Feb 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent, nothing to complain
Stayed 2 nights in Dec 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021