Hoorn Hoofdtoren Hotels

"Clean comfortably room .quiet in the middle of town excellent "

"We spent 4 nights at Heavens Hotel whilst we visited friends in Hoorn, and the hotel was an absolute delight! The setting within an old church is so unique - the room was large and roomy, very clean, a lovely bathroom. The housekeeping staff were very friendly and accommodating, and were happy to come back if we had a late start leaving our room. Reception staff were also very friendly. Breakfast on offer was extensive and very tasty - the chef was very accommodating. Perhaps the only disappointing part of our stay was that the staff member in charge of breakfast each day tried to explain on several days how the breakfast worked - we were the only Australians in the hotel at the time, I believe, and speaking English, and the breakfast restaurant was not terribly busy at the time, so it was disappointing that she did not remember we had been to breakfast the day before, and then the day before that, and the day before. Also, we ordered English breakfast tea each morning, and each morning we were surprised that our order wasn't remembered. This was a minimal issue, and I feel a little critical in mentioning it, however we stayed in a number of hotels throughout Europe which were much busier, and most days our orders (and ourselves) were remembered by breakfast staff. The little personal touch of remembering that we had been there the day previously, and remembering what we ordered to drink, would have made a huge difference. Overall - a great stay, highly recommended!"

"This is a great place with a wonderful staff and a formidable restaurant. The room was clean, spacious and pretty, and everything had been arranged very thoughtfully. Highly recommended - and don’t forget to try their restaurant!"

"Good staff, clean room, very comfortable environment "

"Nice stay in this hotel. Really friendly receptionist- great location in the heart of Horne!"

"The check in process was awful. We arrived within the check in times and he wasn't there. After waiting, he turned up and there was no greeting. He showed us around the property & how to turn on the TV like we're stupid. We had no privacy, he kept coming into the accommodation uninvited to check things. When we got back from a day out we found him in the property and he accused us of having the heating on,when we hadn't touched the heating as it was already hot weather. He planted items in the freezer as an excuse to come into the property, stating that he 'forgot' he left it in the freezer. When we arrived there wasn't anything in it. We had contacted the agency to complain and they got in touch with him. He subsequently emailed us and said he would not go into the property uninvited, however he still entered the property when we were out. On the day of leaving he went through everything to see if we had broken anything - checked the lights, turned on the tv's, went through all cupboards in the kitchen and even looked out the window to see if we had thrown rubbish out there! We have never felt so insulted, he treated us like we were scum despite knowing nothing about us. We remained respectful at all times, ensuring that we didn't disturb him. It also states it has a garden you can use but this is on his side of the property outside his bedroom so it's not appropriate and you feel like you're intruding. This whole experience ruined our stay in the Netherlands. "

"Friendly hotel close to the centre of town. Some parking available but the spaces are a tight fit."