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Reviews of Britannia Basingstoke Country Hotel & Spa

4 out of 5
Britannia Basingstoke Country Hotel & Spa
Scures Hill, Nately Scures, Hook, England

Reviews

6.4
Rating 10 - Excellent. 177 out of 1000 reviews" "
Rating 8 - Good. 271 out of 1000 reviews" "
Rating 6 - Okay. 236 out of 1000 reviews" "
Rating 4 - Poor. 175 out of 1000 reviews" "
Rating 2 - Terrible. 141 out of 1000 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Olowoyo

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to.lodge
Stayed 2 nights in Apr 2024

8/10 Good

Terry, Halifax

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Food is ok not great.
Stayed 3 nights in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Jamie

Travelled with family, Business traveller
Very dated and not that well looked after but did the job
Stayed 1 night in Jan 2024

10/10 Excellent

Victoria

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel were outstanding. Without a doubt the best customer service we have received anywhere in a long time. Miranda at the front desk was so welcoming & helpful. We also had fantastic service at dinner in the bar, they were super accommodating to our children, there wasn’t a children menu but they offered to make them child friendly meals. Simon our waiter was so friendly & nothing was too much trouble. The food here is delicious, don’t stay without eating here. I would come to this hotel just to eat! The pool here is lovely, so warm & with young children that’s important. Seating is available round the pool so if you have older children you can just sit in comfort & watch. Again the staff in the leisure centre are very helpful & friendly. We didn’t come across one member of staff who wasn’t kind & engaged with guests. The room was large, the bathroom & brown carpet needed an update but it was clean & functional. Location close to M3 is also great & the fact they allow dogs is a huge plus. Overall a wonderful stay.
Stayed 1 night in Mar 2024

2/10 Terrible

Sai

Disliked: Cleanliness, staff & service, property conditions & facilities
Party loud songs
Stayed 1 night in Feb 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay. The staff were very nice. The room was clean, spacious and comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only slight problem was the shower. Couldn't make it work. The taps in the bath were working but after fiddling with th3 shower settings I gave up. No joy. Other than that it was very good.
Stayed 1 night in Feb 2024

10/10 Excellent

William

Stayed 3 nights in Jan 2024

8/10 Good

Winston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was unable to link up to hotel Wi-Fi and my mobile signal in my hotel room was poor to none existent. Otherwise everything else was great.
Stayed 1 night in Jan 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Andrew

Business traveller
Disliked: Staff & service, property conditions & facilities
Very disappointing hotel with great staff.
I stayed here twice recently and unfortunately although the staff are excellent, the hotel is very tired. On the positive side, parking is good and food/drinks very reasonable. On the negative side the rooms are only made/restocked 1 in every 4 nights, dated with heavily worn furnishings. 3 out of 6 evening meals were incorrectly served (chips not mash, pizza toppings missing but charged for, etc), a noisy extraction fan runs constantly in the bathroom and unable to switch off (my hearing is not the best and i sleep soundly, but it did keep me awake), the bar was severely understaffed (1 person) and the restaurant closed (3 nights). Food was served at the bar though and the barman was excellent , doing both food and drinks on a very busy night on his own. One morning at breakfast there was no milk and an employee had to go to the local shop - people had actually put cereal into their bowls but couldn't eat it. Looking back i found it laughable - almost unbelievable, but this is actually very poor. I apologise to the lovely staff who were without exception excellent, but i thought it was important for other travellers to leave this honest feedback.
Stayed 3 nights in Jan 2024

10/10 Excellent

Emmanuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great.
Stayed 1 night in Jan 2024

8/10 Good

stephen b

Business traveller
Liked: Cleanliness, staff & service, room comfort
All Good
Good value for money and friendly staff
Stayed 1 night in Jan 2024

8/10 Good

Christine

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasant stay here
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Very friendly and helpful staff. The place is dated but clean and comfortable. Good parking. Quiet room facing the courtyard. Lots of working people staying during the week so no parties.
Stayed 3 nights in Jan 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible room and poor customer service
I spent two nights in this hotel, door to the bathroom was broken, extractor fan in the bathroom was permanently on . Complained to reception offered me a breakfast which i declined my only expectation of this stay was to get as good nights sleep which was not my experience. My subsequent complaint email has also been ignored.
Stayed 2 nights in Jan 2024

8/10 Good

rob

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ashly

Stayed 2 nights in Jan 2024

10/10 Excellent

Robert

Stayed 1 night in Jan 2024

2/10 Terrible

Timothy

Disliked: Cleanliness, property conditions & facilities, room comfort
Rundown Neglected Hotel
So our stay at this hotel was extremely disappointing despite the best efforts of the staff to make it a bit more comfortable. Positives The staff were friendly and tried their best, the rooms were a good size, the beds were comfortable and the shower had good pressure with plenty of hot water. Negatives The whole place is tired and could do with refurbishment. In the rooms themselves it is not possible to control the radiator temperature and it was so hot we had no choice but to sleep with the windows open all night in December which isn’t ideal when it is by a main road. In the 1st room we had, 1 of the windows was broken and wouldn’t close properly (even if we wanted it closed) and the bathroom fan would not turn off meaning we had no sleep. The next day the manager tried her best to upgrade us to a different larger room but we had the same issue with the radiator. The bathroom had been refurbished but there was no toilet holder or rail for the towels and this time the extractor fan didn’t work at all. The breakfast could have been good, it was cooked to order with nice bakery produce, but they had run out of hash browns and tomatoes. The reason we had booked this hotel was because it had a spa which we planned to use however it was closed the entire time we were there and we had been given no notification this would be the case. It is clear this hotel is being run on a shoe string with no investment. It is run down and even simple cheap improvements have been overlooked.
Stayed 2 nights in Dec 2023

6/10 Okay

Terence

Liked: Staff & service
Disliked: Room comfort
Good, but the bed let it down
Good stay. Breakfast was really tasty. Staff were really friendly and helpful. Room was big enough, shower was an over the bath shower. It probably does need a decor update, but nothing that would put you off. But the bed was awful. Felt ever spring.
Stayed 1 night in Dec 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good rooms and amenities
This was good. Nice gym decent size rooms. Comfortable. The restaurants have daily meal speacials with a drink that are a good value.
Stayed 1 night in Nov 2023

8/10 Good

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, as usual
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely helpful check in staff
Stayed 1 night in Dec 2023

10/10 Excellent

Vinod

Business traveller
Liked: Cleanliness, staff & service, room comfort
It was a pleasant stay.
Stayed 1 night in Nov 2023

6/10 Okay

Steve

Disliked: Property conditions & facilities
Food was poor, frozen veggies and potatoes and tough overcooked chicken breast
Stayed 1 night in Nov 2023

8/10 Good

Marion

Liked: Cleanliness, amenities
Very good accommodation for the price. Only let down by condition of bathroom. Basin hot tap only trickle of water. Basin plug not holding water. Noisy bathroom fan unable to turn off. But would definitely stay again.
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a nice one night stay the service was friendly and the hotel is very clean and breakfast was amazing.
Stayed 1 night in Nov 2023

10/10 Excellent

Karen

Stayed 1 night in Nov 2023

6/10 Okay

Russell

Business traveller
Liked: Cleanliness
Not so bad
The price of breakfast (£20.00!) nearly put me off booking the stay, but when I got there they had offers for 1/2 price so they should fix that, IMHO. I will stay again. Staff were friendly enough!
Stayed 1 night in Nov 2023

10/10 Excellent

Angie

Stayed 1 night in Nov 2023

8/10 Good

Iris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, great breakfast buffet. Disappointed pool was closed (getting work done). Staff were great.
Stayed 1 night in Sep 2023

10/10 Excellent

Michael, Irvington

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an old hotel. But the rooms are big, the bathrooms are big. Food portions were generous and modestly priced. The pool was good, steam room and sauna nice and hot. And the price was great
Stayed 1 night in Oct 2023

8/10 Good

Morgan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Double room was lovely. Very clean and comfortable, the room was a little cold to start with but warmed up in no time once the heating was on. Plenty of car parking space each evening, good water pressure in the bathrooms, and a comfy bed.
Stayed 4 nights in Oct 2023

10/10 Excellent

Antwoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
Everything was perfect apart from finding a couple naughty stains on the sheets
Stayed 1 night in Oct 2023

6/10 Okay

Chantal

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience, excellent value for money
Stayed 2 nights in Oct 2023

8/10 Good

lucien

Stayed 1 night in Oct 2023

10/10 Excellent

Georgia

Stayed 1 night in Oct 2023

10/10 Excellent

Noel

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

martin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Damp mouldy horrible
Stayed in room 103 , net curtains were mouldy , room smelt damp made me feel.ill coulndt sleep due to the overwhelming smell , xhecked out at 7am to go and sleep in the car for a few hours
Stayed 1 night in Oct 2023

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Derek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Fernando Jose De Andrade Freire Xavier

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff needs better training. It was impossible to get answers to simple questions such as “how can I get to London?”- “I have no idea, I don’t go there”… room was hot, even with the AC on. Had to keep the fan on all night. Nothing to do around the property, eating choices are the pub (closed on Sundays) or Domino’s pizza.
Stayed 3 nights in Sep 2023

6/10 Okay

Rebekah

Stayed 1 night in Sep 2023