Terrace/patio

Reviews of Courtyard by Marriott Houston Heights/I-10

3 out of 5
Courtyard by Marriott Houston Heights/I-10
3220 Katy Freeway, Houston, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 348 out of 450 reviews" "
Rating 8 - Good. 75 out of 450 reviews" "
Rating 6 - Okay. 14 out of 450 reviews" "
Rating 4 - Poor. 6 out of 450 reviews" "
Rating 2 - Terrible. 7 out of 450 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Frederick

Travelled with partner
We had a great stay.
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Frederick, Thank you for choosing Courtyard Houston Heights/I-10! We are thrilled you had a great stay with us. Your satisfaction is our top priority, and we're delighted to have met your expectations. We look forward to welcoming you back for another wonderful experience soon.Warm Regards,Shelly H.General Manager

10/10 Excellent

Mylika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like to walk/run and this location was in a great area for me to do either. The area is very nice and there were several trails nearby. The room was spacious and comfortable
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Mylika, It was a pleasure hosting your recent stay at Courtyard Houston Heights/I-10! Thank you for your generous comments. We are glad our location, with many trails around, was perfect for your walking or running routine. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with the comfort of your spacious room. We hope you choose us again the next time your travels bring you to our city.Warm Regards,Shelly H.General Manager

10/10 Excellent

Kayla, Bryan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, will definitely stay again. Clean, safe, comfortable, no complaints!
Stayed 1 night in Mar 2024
Response from General Manager on 10 Apr 2024
Dear Kayla, Thank you for your wonderful review! We're thrilled you had a great experience at Courtyard Houston Heights/I-10. Your satisfaction with our cleanliness, safety, and comfort is our priority. We appreciate you sharing your feedback with fellow travelers and for your excitement about returning. We look forward to seeing you soon!Warm Regards,Shelly H.General Manager

10/10 Excellent

Mariel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Mariel, We are happy you had a great experience at our hotel. We love what we do, but being recognized for a well-done job is always excellent! We will share your compliments with our staff and hope to have the honor of hosting you again soon here at Courtyard Houston Heights/I-10.Warm Regards,Shelly H.General Manager

10/10 Excellent

Keia

Stayed 1 night in Mar 2024
Response from General Manager on 20 Apr 2024
Dear Keia, Thank you for the excellent rating. We are thrilled we met your expectations for a fantastic stay at Courtyard Houston Heights/I-10.  If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Warm Regards,Shelly H.General Manager

10/10 Excellent

Elisabeth, Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities
We booked a king with sleeper sofa for 2 adults and our teen child. The king bed was terrible with a large dip one one side that was unavoidable. The sleeper sofa would not open to a flat position. We had a late night and just wanted to rest. Not wanting to switch rooms in the middle of the night - we decided to tough it out. Also the smoke detector flashed a very bright green light all night.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Elisabeth, We are truly sorry to read about the discomfort you experienced during your stay. Your feedback regarding the bed and sleeper sofa is concerning, and we apologize for any inconvenience caused. Your concerns are of utmost importance to us, and we will address these issues promptly to ensure a more comfortable experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you on your next visit.Warm Regards,Shelly H.General Manager

10/10 Excellent

Esperanza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very comfortable stay
Stayed 1 night in Mar 2024
Response from General Manager on 15 Mar 2024
Dear Esperanza, We are delighted you had a comfortable stay at Courtyard Houston Heights/I-10! Providing a cozy and relaxing experience for our guests is our top priority. Thank you for your kind words, and we hope to welcome you back for another enjoyable stay in the future!Warm Regards,Shelly H.General Manager

8/10 Good

Lisa, Schertz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very nice. Everything is maintained very well. It’s quiet, safe and conveniently located. The only reason I give it 4 stars is because they charge for EVERYTHING! Breakfast is ok but costs an average of $15 per person. Parking is in a garage but is $20. However if you don’t want to pay you can just park on the street. They won’t tell you that. I would stay again. Super friendly staff as well.
Stayed 1 night in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Lisa, Thank you for sharing your experience at Courtyard Houston Heights/I-10! We are thrilled you found our property well-maintained, quiet, safe, and conveniently located. Your satisfaction is important to us, and we appreciate your compliments on our friendly staff. We look forward to welcoming you back for another enjoyable stay in the future!Warm Regards,Shelly H.General Manager

10/10 Excellent

Kennedy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 3 Mar 2024
Dear Kennedy, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Courtyard Houston Heights/I-10 soon!Warm Regards,Shelly H.General Manager

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Lisa, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard Houston Heights/I-10; we hope to see you again soon. Warm Regards,Shelly H.General Manager

2/10 Terrible

Wuraola

Stayed 1 night in Feb 2024
Response from Shelly H on 13 Feb 2024
We strive for every guest to have a great stay. I will reach out directly to find out how we could have improved your stay.

10/10 Excellent

Isabel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying here
Stayed 2 nights in Jan 2024
Response from Shelly H on 13 Feb 2024
We are so happy that you enjoyed your stay. We look forward to welcoming you back.

10/10 Excellent

Angel, Katy

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Shelly H on 13 Feb 2024
Thank you for your feedback, I am so glad that you had a great stay.

10/10 Excellent

Edwin

Travelled with family
Nice hotel close to the Heights Theater.
Stayed 1 night in Jan 2024
Response from Shelly H on 13 Feb 2024
We are so happy that our location was ideal for you and that the hotel was nice. We look forward to welcoming you back soon.

10/10 Excellent

Lester

Stayed 1 night in Jan 2024
Response from Shelly H on 13 Feb 2024
Thank you for your feedback, I am so glad your stay was 5 out of 5!

8/10 Good

Kevin

Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Ron

Stayed 1 night in Dec 2023
Response from Shelly H on 13 Feb 2024
Thank you for the 5 star review!

10/10 Excellent

Taran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Eshon

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being right off the Katy Freeway, it was a surprisingly quiet location. Parking garage was nice.
Stayed 1 night in Nov 2023

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet property . Husband and I came for a concert and spent the weekend. Clean rooms and comfy beds . We will stay again next time we’re in town . Friendly staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful Retreat
Very comfortable clean and quiet … great location … very friendly staff
Stayed 1 night in Nov 2023

10/10 Excellent

Clara

Travelled with family
Happy in the Heights.
Very clean. Only a few years old. Great location in the Heights and near great restaurants. Had maid service and fresh towels daily. I always tip the housekeepers every day. Parking was extra. Never been charged for parking here before.
Stayed 3 nights in Oct 2023

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and attentive
Stayed 2 nights in Oct 2023

6/10 Okay

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Flashing light in the room didn’t let me rest
Stayed 1 night in Oct 2023

10/10 Excellent

Jannina

Stayed 2 nights in Oct 2023

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here and will be back again and again. Quiet, clean, reasonably priced parking.
Stayed 2 nights in Sep 2023

10/10 Excellent

Mary

Stayed 1 night in Sep 2023

10/10 Excellent

Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dug it. It was tight.
Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Friendly staff. Like how they now have a security guard by the parking garage.
Stayed 1 night in Sep 2023

10/10 Excellent

John S

Liked: Cleanliness, staff & service, property conditions & facilities
Dana is a great cook. And friendly too
Stayed 3 nights in Sep 2023

10/10 Excellent

Lance

Travelled with family
Liked: Amenities, property conditions & facilities
Great
Stayed 2 nights in Sep 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great and great location

10/10 Excellent

Alan

Stayed 1 night in Sep 2023

10/10 Excellent

Luis

Travelled with partner
Liked: Amenities
A little more than what we wanted to spend but it was worth it . Everything worked in the room , no issues with water or the bed or facilities . Parking is not included but you can park around the hotel . The most important thing was that we had a great two nights rest . No loud people , no paper walls and no plumbing noises or people slamming doors .
Stayed 2 nights in Sep 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

LINETTE

I did NOT like having to pay for parking! I was paying sufficiently for my room to have the parking included.
Stayed 4 nights in Aug 2023

10/10 Excellent

Mitchell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was great. Clean, modern rooms, great value.
Stayed 1 night in Aug 2023

10/10 Excellent

Daisha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location , staff was friendly, cleanness & overall I enjoyed my stay!
Stayed 1 night in Aug 2023

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and close to I-10
Stayed 1 night in Aug 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
5 stars!!!! Best hotel in the heights!!!!!
Stayed 1 night in Jul 2023

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Stephanie

Stayed 1 night in Jul 2023

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Liliana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The food at the hotel restaurant was really good as was the coffee in the morning. Also, gym was great.
Stayed 1 night in Jul 2023

10/10 Excellent

James

Stayed 1 night in Jul 2023

10/10 Excellent

Angela

Stayed 1 night in Jul 2023

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very clean and nice.
Stayed 2 nights in Jul 2023