2/10 糟糕
Jorge
与家人出行
2025 年 10 月 27 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Pool was broken planned to use it but couldn’t. Only had one working elevator with warning sign saying doors slow to open. Last at check out was rude and wouldn’t let us check in. Only when a shift change happened did the next front desk attendant let us get our room. Floor of one working elevator was used as garbage can and food was left on the one working elevator for all 6 floors for over 24 hours. Water spills were on floor in center courtyard of building for over 48 hours and signs and rope closed off this area. When we asked for a refund for our parking fee of $45 since pool and elevator were not working we were given a business card to call management front desk said they could not do anything. We had to wait for about 15-20 minutes to get an elevator to the fourth floor and anytime we took the elevator it took forever. And the one set of stairs were designed a a fire escape since they did not have keycard access and exited outside the building designed for going down and out only way to go back up was to prop door open to staircase. Still in the process of trying to get a hold of manager for a parking fee refund.
Jorge
2025 年 10 月入住 1 晚
