Terrace/patio

Reviews of Holiday Inn Express Houston - Galleria Area, an IHG Hotel

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 595 out of 799 reviews" "
Rating 8 - Good. 120 out of 799 reviews" "
Rating 6 - Okay. 38 out of 799 reviews" "
Rating 4 - Poor. 22 out of 799 reviews" "
Rating 2 - Terrible. 24 out of 799 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anh on 28 Apr 2024
Dear Steve,Thank you sincerely for awarding us a fantastic 5-star rating. We're delighted that you had such an enjoyable stay with us!We eagerly anticipate your return and the opportunity to host you again. Should you need any assistance in the future, please don't hesitate to reach out.Warm regards,Anh NguyenFront Desk Agent

10/10 Excellent

Emiko

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always very good for services and breakfast. Parking elevator was out of service, which was second time it happened to me. But other than that, very good for the price
Stayed 2 nights in Apr 2024
Response from Anh on 28 Apr 2024
Dear Emiko,Thank you for your feedback and kind words about our services and breakfast. We apologize for the inconvenience with the parking elevator and appreciate your understanding. We'll work on ensuring such issues are resolved promptly.Looking forward to welcoming you back soon.Best regards,Anh NguyenFront Desk Agent

10/10 Excellent

Mohammad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and a nice breakfast.
Stayed 1 night in Apr 2024
Response from Anh on 28 Apr 2024
Dear Mohammad,Thank you for your kind words! We're delighted that you enjoyed your room and breakfast. We look forward to welcoming you back soon.Warm regards,Anh NguyenFront Desk Agent

10/10 Excellent

Latascha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay! Definitely would come back.
Stayed 2 nights in Apr 2024
Response from Aaron McManus on 1 May 2024
Dear Latascha,Thank you for the excellent rating! We appreciate your positive feedback and are glad you enjoyed your stay with us. We look forward to welcoming you back soon.Best regards, Aaron McManusFront Desk Manager

10/10 Excellent

Jaime, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Aaron McManus on 1 May 2024
Dear Jaime,Thank you for the fantastic 5-star rating! We're thrilled to know that you had an excellent experience with us. Your feedback is greatly appreciated, and we can't wait to welcome you back for another memorable stay. Best regards, Aaron McManusFront Office Manager

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and quiet. Breakfast was excellent. There was an unexpected deposit of $150 but it came off with no problems. The hotel is right off an access road and is convenient to many things.
Stayed 3 nights in Apr 2024
Response from Anh on 28 Apr 2024
Dear Kathleen,Thank you for your feedback! We're pleased to hear that you found our hotel clean and quiet, and that you enjoyed our excellent breakfast. We apologize for any inconvenience caused by the unexpected deposit, but we're glad to know it was resolved without issues.Our convenient location is indeed a plus, and we hope to welcome you back for another great stay soon.Best regards,Anh NguyenFront Desk Agent

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities
The front desk attendants all got to know my name immediately and always treated me with the hughest respect and ultra friendliness whenever they saw me.
Stayed 4 nights in Apr 2024
Response from Anh on 28 Apr 2024
Dear Mark,Thank you for your kind words! We're thrilled that our front desk attendants made you feel welcomed and valued during your stay. Providing top-notch service and a friendly atmosphere is always our goal.We look forward to welcoming you back for another exceptional experience.Warm regards, Anh NguyenFront Desk Agent

10/10 Excellent

shanice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the only thing that I didn’t like was he fact that we had to pay for the parking to park in the garage attached to the hotel even though we were guests
Stayed 2 nights in Apr 2024
Response from Anh on 28 Apr 2024
Dear Shanice,Thank you for your feedback and for choosing to stay with us. We're sorry to hear that the parking fee was a disappointment during your stay. Your input is valuable to us, and we will take this into consideration for future improvements.We hope that despite this issue, you had an enjoyable stay overall, and we look forward to welcoming you back for a more satisfying experience in the future.Warm regards, Anh NguyenFront Desk Agent

10/10 Excellent

spencer

Stayed 1 night in Apr 2024
Response from Anh on 28 Apr 2024
Dear Spencer, Thank you for the excellent 5-star rating! We appreciate your positive feedback and glad that you enjoyed your stay with us!We look forward to welcoming you back soon.Best regards, Anh NguyenFront Desk Agent

10/10 Excellent

Snow

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Finding a ride share was very easy and convenient! And the breakfast options were great!
Stayed 3 nights in Mar 2024
Response from Aaron McManus on 1 May 2024
Dear Snow,Thank you for the fantastic 5-star rating! We're thrilled to know that you had an excellent experience with us. Your feedback is greatly appreciated, and we can't wait to welcome you back for another memorable stay. We are very glad to hear you enjoyed our breakfast options and that you able to get around town convinently.Best regards, Aaron McManusFront Office Manager

8/10 Good

Flory Vi Faith

Business traveller, Travelled with partner
Liked: Amenities
The room was nice and clean
Stayed 1 night in Apr 2024
Response from Aaron McManus on 1 May 2024
Dear Flory Vi Faith,Thank you for your positive rating and feedback. We're pleased to hear you had a good experience overall. Your suggestions for improvement are valued, and we hope to have the opportunity to exceed your expectations in the future.Best regards, Aaron McManusFront Desk Manager

10/10 Excellent

Cassandra Renee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to book an extra day due to flight cancellation and the process was very smooth very professional and the breakfast they serve is a 10 out of 10
Stayed 3 nights in Mar 2024

10/10 Excellent

Cassandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so polite and friendly check in and check oit was so smooth . Housekeeping stops by your room everyday to clean and organize the room just amazing and such a great location your are literally in the middle of everything.
Stayed 1 night in Mar 2024

10/10 Excellent

Anabel H

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Love everything about this property!
Stayed 2 nights in Mar 2024

10/10 Excellent

Javier, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Love the property so clean and new
Stayed 4 nights in Mar 2024

10/10 Excellent

George, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms
Stayed 4 nights in Mar 2024

10/10 Excellent

Ken, Edwardsville

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and Clean Extremely nice staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Diamond

Travelled with partner
Came home for the Houston Rodeo and they were ready!! They decorated so cute too. My room was cleaned everyday, the staff was nice the parking fees just added up lol.
Stayed 7 nights in Mar 2024

6/10 Okay

Deidre

Travelled with family
Liked: Amenities, property conditions & facilities
Quiet location, far enough away from galleria to avoid hustle and bustle of traffic/tourists, but close enough to conveniently access galleria or other food/shopping options. Mostly clean. Sheets and almost every towel had what appeared to be short curled hairs throughout so I just bought my own for peace of mind. Complementary breakfast was convenient with various options although sausage was still pink! Staff were indifferent—not rude, but certainly not welcoming, but perhaps their quiet nature complemented the tone of the low-key hotel. Happy hour was a nice touch. Would I stay again: Yes.
Stayed 3 nights in Mar 2024
Response from Anh on 28 Apr 2024
Dear Deidre,Thank you for taking the time to share your experience with us. We're pleased that you appreciated our quiet location and the convenience of accessing the Galleria area and other amenities nearby.We apologize for any cleanliness issues you encountered. Your feedback is valuable, and we'll ensure that our housekeeping team pays closer attention to these details in the future.Regarding your comments about the staff, we'll use your feedback to improve our service and ensure a more welcoming atmosphere for all guests.We're glad you enjoyed the complimentary breakfast, happy hour, and overall stay. We look forward to welcoming you back and providing you with an even better experience next time.Best regards,Anh NguyenFront Desk Agent

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated that the property was smoke free. It was clean and the staff were very polite and helpful.
Stayed 6 nights in Feb 2024

10/10 Excellent

Aaliyah

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2023

10/10 Excellent

Javier, New York

Liked: Cleanliness, staff & service, property conditions & facilities
New and super well maintained
Stayed 4 nights in Feb 2024

10/10 Excellent

Vanessa

Stayed 3 nights in Feb 2024

10/10 Excellent

marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in the center of Houston across from the galleria with a parking garge for self parking.. Nice hotel for the price around many attractions.
Stayed 1 night in Feb 2024

10/10 Excellent

Todd

Business traveller
Liked: Cleanliness, property conditions & facilities
Fatima at check in was fantastic Great personality Made us feel important and cared for
Stayed 1 night in Feb 2024

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food options for breakfast lunch and dinner. We don’t have to go anywhere
Stayed 1 night in Feb 2024

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, friendly and helpful staff in a nice location. It is perfect for my business trips to Houston, TX.
Stayed 15 nights in Jan 2024

10/10 Excellent

Bonita

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked our 6 night stay at the hotel. It was all wonderful from the friendly and helpful staff to the rooms to speedy elevators to great breakfasts every morning to convenient grocery store in the lobby to cleanliness of the hotel! We would definitely stay again and recommend it to others! Thanks for making our stay comfortable!
Stayed 6 nights in Jan 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
happy
Stayed 1 night in Jan 2024

10/10 Excellent

Byron

Stayed 1 night in Jan 2024

10/10 Excellent

Rashad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Avishai

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Joseph

Stayed 2 nights in Jan 2024

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My new favorite stay in Houston! I stayed twice within a month because it was clean, safe, comfortable and had just the right amount of everything you could possibly need. Staff is always welcoming and helpful. The pantry offers any kind of snack, grab and go, beverage and forgotten item you could ever want. The bar is inviting with a terrific bartender (blonde sorry I can't remember her name!) only thing is it closes at 10pm now matter what. Breakfast is very good - not much more you could ask for.
Stayed 2 nights in Jan 2024

8/10 Good

karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative I can report for this hotel is that the power went out on the morning of our departure and their generator is not sufficient to power all of the guest rooms; only hallway lighting. That is disappointing in a newer hotel and one located in Houston, subject to frequent severe weather.
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place for a few days. Very clean, good breakfast and happy staff
Stayed 2 nights in Jan 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jeffery

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy off the interstate, safe clean area with great shopping area literally 2 minutes away. Property is well appointed with amenities and staff was prompt and polite. No need to look elsewhere this is it.
Stayed 1 night in Jan 2024

10/10 Excellent

Lakisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Updated and CLEAN!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Tara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised by my entire experience! I have stayed at other nearby hotels and cannot say the same. Everything from reception to breakfast to the cleanliness was extraordinary. This site doesn't miss a thing! There's a hyper-efficiency present and a sensitivity that caters to all walks of life. The warmth of the staff is seen and felt. I used the laundry, and the gym, enjoyed breakfast, and had dinner at the bar. All of the above exceeded the basic because Holiday Inn Express understands what people need when they travel, takes it one step further, and creates an environment that makes people feel like they matter. Well done, I hope to be back. Tara R
Stayed 3 nights in Jan 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast & lobby bar
Went to Houston for a football game. Great lobby/bar with lots of friendly help. Great included breakfast.
Stayed 3 nights in Jan 2024

10/10 Excellent

ram prasad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Breyah

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Dec 2023

8/10 Good

Lashawn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I didn’t like the fact that I had to have 200 hold on a credit card for incidentals after I clearly paid for the entire trip on Expedia then I’m told I have to put a $200 hold for incidentals on my card which dipped into my vacation budget. I wasn’t happy about that.
Stayed 4 nights in Dec 2023

10/10 Excellent

Willie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was over charged on my stay and have yet to recieve my refund
Stayed 2 nights in Dec 2023

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Semone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

YING-FENG

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Whitnee

Stayed 1 night in Dec 2023

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2023