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Reviews of Home2 Suites by Hilton Houston IAH Airport Beltway 8

3 out of 5
Home2 Suites by Hilton Houston IAH Airport Beltway 8
705 N. Sam Houston Pkwy E., Houston, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 231 out of 405 reviews" "
Rating 8 - Good. 69 out of 405 reviews" "
Rating 6 - Okay. 43 out of 405 reviews" "
Rating 4 - Poor. 22 out of 405 reviews" "
Rating 2 - Terrible. 40 out of 405 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Vanessa

Liked: Staff & service, property conditions & facilities
Great large room and convenient location for the airport and food
Stayed 2 nights in May 2024

6/10 Okay

Angela

Travelled with family, Travelled with family and small children
Disliked: Amenities
Not clean, staff not friendly, pool was cold and dirty.
Stayed 1 night in Mar 2024
Response from GUEST SERVICES on 11 May 2024
Thank You for taking the time to rate our hotel. We deeply want to apologize for any inconvenience you may have endured during your stay. We strive to provide clean and comfortable environment for all our guest. Your feedback is greatly appreciated.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and modern, nice staff and shuttle accommodations to and fro airport
Stayed 1 night in Apr 2024
Response from GUEST SERVICES on 10 May 2024
Thank You for taking the time to rate our hotel :) We are thrilled you enjoyed your stay!! We strive to provide clean and comfortable environment for all our guest. Your feedback is greatly appreciated and helps us in continuing to provide exceptional service :)

10/10 Excellent

Deunte

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from GUEST SERVICES on 4 May 2024
Thank You for taking the time to rate our hotel :) We are thrilled you enjoyed your stay!! We strive to provide clean and comfortable environment for all our guest. Your feedback is greatly appreciated and helps us in continuing to provide exceptional service :)

8/10 Good

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators located right up front but only one lane arrival area!
Stayed 1 night in Apr 2024
Response from GUEST SERVICES on 30 Apr 2024
Thank You for taking the time to rate our hotel :) Your feedback is greatly appreciated.

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was really nice and the staff was very friendly
Stayed 2 nights in Apr 2024
Response from GUEST SERVICES on 15 Apr 2024
Thank You for taking the time to rate our hotel :) We are thrilled you enjoyed your stay!! We strive to provide clean and comfortable environment for all our guest. Your feedback is greatly appreciated and helps us in continuing to provide exceptional service. We have already taken the steps necessary to address the carpet in this room Thank You :)

8/10 Good

frank

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Property was very nice. Only issue I had was the carpet in the room was filthy. I notified the front desk on my way out.
Stayed 2 nights in Apr 2024
Response from GUEST SERVICES on 12 Apr 2024
Thank You for taking the time to rate our hotel :) We are thrilled you enjoyed your stay!! We strive to provide clean and comfortable environment for all our guest. Your feedback is greatly appreciated and helps us in continuing to provide exceptional service. We have already taken the steps necessary to address the carpet in this room Thank You :)

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
People playing golf on the 3rd floor hallway at 11pm!
Stayed 1 night in Apr 2024
Response from GUEST SERVICES on 7 Apr 2024
Thank You for taking the time to rate our hotel :) We apologize for any disturbances during your stay. We strive to make it a comfortable environment for all our guest. Once the golf playing was reported our Front Desk Quickly put an End to it. Your feedback is greatly appreciated and helps us in continuing to provide exceptional service :)

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area
Stayed 1 night in Mar 2024
Response from GUEST SERVICES on 2 Apr 2024
Thank You for taking the time to rate our hotel :) We are thrilled you enjoyed your stay!! We strive to provide clean and comfortable environment for all our guest. Your feedback is greatly appreciated and helps us in continuing to provide exceptional service :)

10/10 Excellent

Lindsey

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from GUEST SERVICES on 2 Apr 2024
Thank You for taking the time to rate our hotel :) We are thrilled you enjoyed your stay!! We strive to provide clean and comfortable environment for all our guest. Your feedback is greatly appreciated and helps us in continuing to provide exceptional service :)

10/10 Excellent

Marlete

Stayed 1 night in Mar 2024
Response from GUEST SERVICES on 14 Apr 2024
Thank You for taking the time to rate our hotel :) We strive to provide clean and comfortable environment for all our guest. Your feedback is greatly appreciated and helps us in continuing to provide exceptional service :)

10/10 Excellent

Barry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good stay. Staff was great and helpful, facilities were good. I would definitely stay again
Stayed 6 nights in Mar 2024
Response from GUEST SERVICES on 17 Mar 2024
Thank You for taking the time to rate our hotel :) We are thrilled you enjoyed your stay!! We strive to provide clean and comfortable environment for all our guest. Your feedback is greatly appreciated and helps us in continuing to provide exceptional service :)

2/10 Terrible

Tracy

Stayed 2 nights in Feb 2024
Response from GUEST SERVICES on 4 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We see that you rated us a 1. Unfortunately, most hotels have cancellation policies in place. We here at Home2 charge a 1-night penalty and refund the remaining funds. Which we have already returned your funds. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback.

10/10 Excellent

Ni Kadek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from GUEST SERVICES on 4 Mar 2024
Thank You for taking the time to rate our hotel :) We are thrilled you enjoyed your stay!! We strive to provide clean and comfortable environment for all our guest. Your feedback is greatly appreciated :)

8/10 Good

Justina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too limited food choices.
Stayed 3 nights in Feb 2024
Response from GUEST SERVICES on 4 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We at Home2 as of February 2nd of 2024 has changed our breakfast with more options as you build your own sandwich. We're so sorry to hear you were unhappy. We strive to provide gracious, engaging and caring service. We will take your comments under consideration as we continually work to improve our guest experience.

10/10 Excellent

Irvin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great! Only downside was we forgot our toothpaste & no complimentary toothpaste in our room 😬... Other than that everything was great!
Stayed 1 night in Feb 2024
Response from GUEST SERVICES on 26 Feb 2024
Thank You for taking the time to rate our hotel :) We would have been more than happy to provide you with toothpaste that we keep at front desk :) We are thrilled you enjoyed your stay!! We strive to provide clean and comfortable environment for all our guest. Your feedback is greatly appreciated :) Safe Travels!!!

10/10 Excellent

Bruno

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are several restaurants. One of them, Mexal, is open from 7am till 11:30 pm, save for 1 hour break between 11:30 am and 12:30 pm. The other restaurants are for exclusive dining, and you need to reserve a table, preferably 24 h in advance. - The staff at the front desk, in the restaurants, and at the bars are all very friendly and helpful. They will assist you in any way they can to satisfy your requests. - My mistake: not bringing enough small denominations for tips. I brought 3× $50 in cash intending to tip, but there is no cash transactions possible in the hotel. Later, in the city of Cancún, I changed $70 for 1155 pesos, which took 20 minutes and shared it with my wife. I was able to tip some. But it could have been better if I had prepared better. - Allow 10 working days for your bank to get pesos. Don't wait till last minute.
Stayed 1 night in Feb 2024
Response from GUEST SERVICES on 24 Feb 2024
Thank You for taking the time to rate our hotel :) We are thrilled you enjoyed your stay!! We strive to provide clean and comfortable environment for all our guest. Your feedback is greatly appreciated :) Safe Travels!!!

10/10 Excellent

Edward

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GUEST SERVICES on 7 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy to see that you found the hotel to your liking. We look forward to your next stay until then happy travels!

2/10 Terrible

Michael

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Too much traffic in and out all times of day and night. People smoking weed in the rooms and outside. Carpet in the rooms are stained. Upon arrival in the room, discovered king bed was made with a twin sized skirted mattress pad to use as a blanket so we were freezing the whole night. Bed is way too close to the air conditioner. Bedding slides around and does not stay on the bed, signs of polyester type material. Breakfast was non existent. No way I would offer that as “free breakfast”. Will not be staying there again.
Stayed 3 nights in Jan 2024
Response from Arthur Chapman, General Manager on 2 Feb 2024
Mr. Micheal, Thanks for your feedback. Please keep in mind that anytime you have an issue, we have someone in the hotel to address your concerns in real time.

2/10 Terrible

linda

Disliked: Staff & service, amenities, property conditions & facilities
I booked this hotel because my last hotel the staff said the computer and printer did not work. So i canceled my last night to come here. Here at this hotel they have 2 computers and a printer tried to get on it staff member told me they both do not work. There excuse waiting for somebody to comr fix it been out for several weeks that is what the last hotel said. If i knew the computer and printer was not working i would not have booked this hotel.
Stayed 1 night in Jan 2024
Response from Arthur Chapman, General Manager on 2 Feb 2024
Ms. Linda, Thanks for your feedback. I'm sorry you take issue with the business center. If you needed anything printed the front desk is available to assist you as we are removing our business center computers for printing options only.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Systemic issue with housekeeping
I think this place deserves 0 stars. Recently stayed and upon entering the room, my wife observed that the linens were dirty with stains and body hair. The comforter in the cabinet was also dirty. I called the front desk and staff member informed me he could give me another room as there was no housekeeping on duty. I went downstairs to get a new room key but there was a long line at the front desk. This room had acceptable bed linens so we moved all of our belongings to the new room. Also, even though new room was acceptable the bathroom was not cleaned properly, hair was still visible in the shower which I had to clean myself. The shampoo and conditioner bottles were also empty. I do not accept Ritz-Carlton type service but I believe it is reasonable to expect a clean and well-maintained hotel room. I also should not have had to wait in a long line to get a new room. The staff were nice and accommodated our request. But the whole event really inconvenienced my family as we had a wedding reception to attend to and we arrived late due to having to move rooms. I reached out to the GM after this and spoke to him over the phone. He seemed very defensive. Not once did he offer an apology which was disappointing. Not what I expected from Home2 Suites.
Stayed 1 night in Jan 2024
Response from Arthur Chapman, General Manager on 2 Feb 2024
Thanks for taking time to provide your feedback. I'm sorry again that we missed the mark here. I will share with my team to prevent this from happening again in the future. I hope you can enjoy the rest of your travels.

10/10 Excellent

George

Stayed 2 nights in Jan 2024
Response from GUEST SERVICES on 7 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy to see that you found the hotel to your liking. We look forward to your next stay until then happy travels!

10/10 Excellent

ROSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like Jordan, the person handling the front desk. He was polite, assisted me with my luggage as I am a 73 year old Lady. I had called earlier and spoke to him about me arriving a little later than the check in time and he reassured me it was OK. You should give him a raise.
Stayed 1 night in Jan 2024
Response from GUEST SERVICES on 5 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy to see that you found the hotel to your liking. We look forward to your next stay until then happy travels!

10/10 Excellent

Keven

Stayed 1 night in Jan 2024
Response from GUEST SERVICES on 7 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy to see that you found the hotel to your liking. We look forward to your next stay until then happy travels!

10/10 Excellent

Chong, Seattle

Travelled with group
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from GUEST SERVICES on 5 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy to see that you found the hotel to your liking. We look forward to your next stay until then happy travels!

4/10 Poor

David

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from GUEST SERVICES on 7 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. Let us know what we could have done better, we will take your comments under consideration as we continually work to improve our guest experience.

10/10 Excellent

Marisol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Arthur Chapman, General Manager on 2 Feb 2024
Thanks for taking time to provide your feedback. I will share with my team.

6/10 Okay

Beverly

Travelled with family
Liked: Amenities
Advertised as full kitchen. Hot plate and one 8” skillet and a microwave, refrigerator was adequate, to me full kitchen is a cooktop with at least 2 burners. Breakfast had good selection. Cleanliness good, staff friendly and helpful
Stayed 6 nights in Dec 2023
Response from GUEST SERVICES on 7 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy about a few things. We will take your comments under consideration as we continually work to improve our guest experience.

10/10 Excellent

shareema

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean has everything u need and great staff
Stayed 2 nights in Dec 2023
Response from GUEST SERVICES on 5 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy to see that you found the hotel to your liking. We look forward to your next stay until then happy travels!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from GUEST SERVICES on 5 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy to see that you found the hotel to your liking. We look forward to your next stay until then happy travels!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tv Help
More user friendly tv directions.
Stayed 1 night in Dec 2023
Response from GUEST SERVICES on 14 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy to see that you found the hotel to your liking. We look forward to your next stay until then happy travels!

10/10 Excellent

Geraldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would come back next time I fly back in Houston
Stayed 4 nights in Dec 2023
Response from GUEST SERVICES on 5 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy to see that you found the hotel to your liking. We look forward to your next stay until then happy travels!

10/10 Excellent

Nereida

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!
It was a great stay. I was able to rest after my days of working.
Stayed 4 nights in Dec 2023
Response from GUEST SERVICES on 5 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy to see that you found the hotel to your liking. We look forward to your next stay until then happy travels!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from GUEST SERVICES on 5 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy to see that you found the hotel to your liking. We look forward to your next stay until then happy travels!

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Long way from airport. No restaurants nearby except Jack in the Box.
Stayed 1 night in Dec 2023

6/10 Okay

Timothy

Travelled with partner
Response from GUEST SERVICES on 7 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy to see that you found the hotel to your liking. We look forward to your next stay until then happy travels!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from GUEST SERVICES on 14 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy to see that you found the hotel to your liking. We look forward to your next stay until then happy travels!

10/10 Excellent

LaShelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Check in easy. Room was clean
Stayed 1 night in Dec 2023
Response from GUEST SERVICES on 7 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy to see that you found the hotel to your liking. We look forward to your next stay until then happy travels!

8/10 Good

Timeaka

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GUEST SERVICES on 7 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy to see that you found the hotel to your liking. We look forward to your next stay until then happy travels!

6/10 Okay

Valentina

Stayed 1 night in Nov 2023
Response from GUEST SERVICES on 7 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. Let us know what we could have done better as we continually work to improve our guest experience.

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel nice and clean
Stayed 1 night in Nov 2023
Response from Arthur Chapman, General Manager on 28 Nov 2023
Thanks very much Erick. We appreciate your feedback.

10/10 Excellent

Robert, Stafford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff during 0100 checkin
Stayed 1 night in Nov 2023
Response from Arthur Chapman, General Manager on 28 Nov 2023
Thanks very much Robert! We appreicate your positive feedback.

4/10 Poor

Julie

Business traveller, Travelled with pets
Disliked: Staff & service
When prepaid and having to check out early neither hilton or expedia would do anything to refund over 1000 for the remaining stay, the hotel was dirty, the staff rude and uncaring. Frustrated when asked to do their job, on a simple request of a room refresh. I traveled with my dogs while reloacting and was going to be staying for two weeks, when I ran out of many things in my first two days they were Frustrated when I asked for a room refresh after a week. Since I had my dogs with me I needed to leave the room, and needed timing of how long to stay away with my small dogs. Which was unclearly communicated on timing and poorly done, as they didnt even leave me enough toilet paper for the rest of the night...
Stayed 15 nights in Nov 2023
Response from Arthur Chapman, General Manager on 28 Nov 2023
Thanks for providing your feedback. I understand how frustating it can be when you book a prepaid reservation and want to make changes but it does not allow for it. I do apoligize if anyone didnt give you assurances that we are always here to asist you while you are staying with us. I know having dogs travel with you can be a challenge. I would recommend telling us what your needs would be during the checkin process or in advance so we can better accommodate you better in the future.

10/10 Excellent

Pierrelin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great anf easy to find. The room was clean and well organized.
Stayed 5 nights in Nov 2023
Response from Arthur Chapman, General Manager on 27 Nov 2023
Thanks for your feedback. We appreciate your postive feedback. It makes a difference always.

10/10 Excellent

Brianna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! The rooms are nice and comfortable. Plenty of room for my friends and I. Enjoyed the free breakfast and convenient location.
Stayed 1 night in Nov 2023
Response from Bebe on 21 Nov 2023
Hello Brianna,We are delighted to share to our team that you enjoyed your stay with us.Thank you for this amazing review.

10/10 Excellent

George

Stayed 2 nights in Nov 2023
Response from GUEST SERVICES on 5 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy to see that you found the hotel to your liking. We look forward to your next stay until then happy travels!

10/10 Excellent

Janiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Bebe on 21 Nov 2023
Thank you Janiah for the 10!We are looking forward to seeing you again.

10/10 Excellent

Quanphet Rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GUEST SERVICES on 16 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy to see that you found us 10/10!! We look forward to your next stay. Until then happy travels!

6/10 Okay

Humberto

Stayed 3 nights in Nov 2023