Very unfortunate that such hotel couldn’t do much to fix situation or improve experience . Went for weekend to attend an event , from arrival we were informed the second day water will be off all day. Without any consideration how we would shower or even use restrooms. Situation didn’t end by one day second night also water was shut off.
Lara
於 2025 年 2 月住了 3 晚
10/10 優異
Giseli
家人同遊
2025 年 1 月 10 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
ótima experiencia
incrivel, ótimo atendimento, hotel muito bem conservado e limpo, cafe da manha execelente a qualidade da comida e atendimento.
Giseli
於 2025 年 1 月住了 5 晚
10/10 優異
Luis
2025 年 1 月 4 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Luis
於 2025 年 1 月住了 1 晚
10/10 優異
Chris
伴侶同遊
2024 年 12 月 29 日
讚好:整潔度、設施服務和住宿狀況
Nice place near a venue we attended
Chris
於 2024 年 12 月住了 1 晚
10/10 優異
Britni
2024 年 11 月 13 日
Britni
於 2024 年 10 月住了 2 晚
10/10 優異
Alexander (Boston)
2024 年 10 月 16 日
Alexander
於 2024 年 9 月住了 1 晚
10/10 優異
Umer
多人同遊
2024 年 9 月 25 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Umer
於 2024 年 9 月住了 1 晚
2/10 很差
真實旅客
多人同遊
2024 年 9 月 16 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Otrevliga personal.
Otrevliga personal och allt är gammalt på hotellet. Det är inte värt pengarna.
真實旅客
於 2024 年 9 月住了 2 晚
2/10 很差
Anders
多人同遊
2024 年 9 月 16 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Stay away from this hotel.
Stay away from this hotel. everything went from the moment I checked in. They asked if I will like to be offered tea, coffee or water. I asked for tea but they came with 25$ bill for the tea. They charge 350$ deposit per stay which is outrageous. The Coffe machine does not work. I called them 4 times to pls bring me another Coffe machine but they keep promising that they will. The cleaner had to go bring me boiled water for my coffee. The worst thing that happened was that they locked me out of my room. They were trying to charge another 350$ daily deposit without my awareness. I had already paid for my room before checking in. Why lock someone out of their room? I was in my pjs when this happened. No respect for me as a lady. I guess that’s how the treat black people at that hotel. 90% of the receptionist were rude. Everything in the hotel is old. Definitely not at Regis standard. I repeat STAY AWAY FROM THIS HOTEl.
Anders
於 2024 年 9 月住了 1 晚
2/10 很差
Debra
多人同遊
2024 年 9 月 14 日
不滿:職員與服務、住宿狀況和客房舒適度
Debra
於 2024 年 9 月住了 1 晚
4/10 欠佳
GABRIEL
2024 年 8 月 7 日
讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
FALTA DE MANTENIMIENTO Y ASEO
Para un St Regis las condiciones del hotel son muy malas. Falta supervisión de limpieza y mantenimiento.
GABRIEL
於 2024 年 8 月住了 5 晚
4/10 欠佳
真實旅客
家人同遊
2024 年 8 月 6 日
不滿:整潔度和住宿狀況
An Oversight or Just Poor Quality
Had very high hopes for this hotel as we have been guests of St Regis across several locations. This was our first time to the Houston St Regis. Unfortunately we had several issues with the cleanliness of our room. From a dead roach on the floor to a prior occupants underwear left uncleaned in our hotel room (yes you read that correctly) to shampoo pumps not working to a light not functioning…. The deficits were unavoidable and saddening. In fairness, we did let the manager know about our issues and she was helpful in making sure the room was actually cleaned and offered us a partial credit - but my question remained how an alleged 4-5 star hotel could let such oversights occur and consider themselves a top hotel brand. Outside of this, our stay was average. The people were kind and the food was very good. It is unfortunate our visit was marred by the deficient state of our room. Hopefully these issues may be corrected - but I think this experience is worth sharing when considering where you stay (and spend your money) for your travels.
真實旅客
於 2024 年 8 月住了 2 晚
10/10 優異
jaeho
商務旅客
2024 年 8 月 6 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
jaeho
於 2024 年 8 月住了 1 晚
2/10 很差
jennifer
2024 年 7 月 18 日
讚好:整潔度和職員與服務
不滿:住宿狀況
Property needs to be updated
jennifer
於 2024 年 7 月住了 2 晚
10/10 優異
Dan
2024 年 7 月 15 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Dan
於 2024 年 7 月住了 2 晚
10/10 優異
omen
2024 年 7 月 14 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
omen
於 2024 年 7 月住了 1 晚
10/10 優異
Paul B.
2024 年 7 月 14 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Paul B.
於 2024 年 7 月住了 1 晚
10/10 優異
William
2024 年 7 月 10 日
William
於 2024 年 7 月住了 1 晚
10/10 優異
Rosaline
2024 年 5 月 27 日
Rosaline
於 2024 年 5 月住了 4 晚
8/10 不錯
Christopher
商務旅客
2024 年 5 月 21 日
讚好:整潔度、職員與服務和客房舒適度
Disappointed for a St Regis!
Older hotel. Not up to St Regis standards or prices.
Christopher
於 2024 年 2 月住了 1 晚
10/10 優異
Antonio
2024 年 4 月 29 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay!!
Antonio
於 2024 年 4 月住了 2 晚
10/10 優異
Cynthia
2024 年 4 月 23 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
One night luxury stay
Was awesome the only complaint was I used the fast valet app and for some reason they didn’t get request but they were more than gracious about it. Lots of apology. I’d stay again