“A beautiful property. You can see they've really maintained the elegance of the house. There were just a few small things like the ceiling was a bit cracked, the faucet cap was missing, and the toilet needed to be pumped in order to flush. But the staff were great and the food was very good so all in all, I would recommend it as a place to stay.”
“Room dirty , no remote for tv No breakfast in morning even though we were charged for breakfast,no one available at all in the morning,tried calling the phone number supplied but no answer , finally got the manager at 12oclkck midday ,told them about my issues and they did not care in the slightest ,told me to contact hotels .com ,absolutely disgusting behaviour customer service zero . Do not recommend this place to anyone . ”
“I stayed in a room rather than one of the lodges, and the room was lovely, very comfortable, and spotlessly clean. It's worth noting its on the very edge of the town, around a 15-minute walk from the centre of Ballater.
My only disappointment was that the rooms are not serviced daily unless you are staying for a longer period, which wasn't explained at check-in. It was a little frustrating to return after a long day out to find the room hadn't been serviced, as that's one of the things I most……
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