All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.
6/10 Okay
Anthony
Travelled with partner
15 Apr 2024
I do not understand why we were put in a handicap room. I was looking forward to a nice warm soak in a tub. We couldn’t get into the room when we checked in because they were still cleaning rooms. I was told check-in was at noon and check-out was also noon. Strange.
The bed was very comfortable. It just seemed really strange that we were put in a handicap room
Anthony
Stayed 1 night in Apr 2024
Response from -Bobby on 15 Apr 2024
Thank you for taking the time to fill up this review, May be housekeeper cleaned handicap room first instead of regulars for that reason front desk changed your room type to accommodate early check in . We value all the feedback we receive and apologize for the inconveniences you had.
2/10 Terrible
Raul
14 Apr 2024
Disliked: Property conditions & facilities
Raul
Stayed 1 night in Apr 2024
Response from -Bobby on 15 Apr 2024
Thank you for taking the time to fill up this review, We value all the feedback we receive and apologize for the inconveniences you had.
A massive thank you for the high rating Dear value Guest Al !We are thrilled that you had such a pleasant stay with us and that you enjoyed your stay with best western huntsville location .We hope to host you again very soon.Kindest Regards,
10/10 Excellent
Julie
Travelled with partner
1 Apr 2024
The check in was easy and friendly ! TV didn’t work the desk person came within minutes and fixed it - friendly and apologetic
Julie
Stayed 1 night in Mar 2024
Response from -Bobby on 1 Apr 2024
Hi Julie,Thank you for your review and for staying with us! We are excited that things went well; I will let the staff know too. Enjoy the holidays and we hope to see you again soon. ---Bobby
6/10 Okay
Tamela
Travelled with family
11 Mar 2024
We stayed for two nights to be near family. The rooms are accessed from the outside which I don’t prefer but nothing about that on the website description. Breakfast was ok and ran out of eggs and gravy so that was disappointing. The room was clean, but as I was sitting in my room in the afternoon after our room had already been visited by the maid service, one of the maids put her face right up to the window to look in. I did not appreciate tha invasion of privacy. Just not impressed overall with the stay here.
Tamela
Stayed 2 nights in Mar 2024
Response from -Bobby on 13 Mar 2024
Thank you for taking the time to fill up this review, We value all the feedback we receive and apologize for the inconveniences you had.
Great location and great bargain! Room was clean and well maintained. Great place to stay if you are in town for Sam Houston State sporting events!
Michael
Stayed 2 nights in Feb 2024
Response from -Bobby on 26 Feb 2024
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.
Thank you for taking the time to fill up this review, we value all the feedback we receive and hope to see you again soon.
10/10 Excellent
Susan
Travelled with partner
25 Feb 2024
Liked: Cleanliness, staff & service
Not ADA compliant. No elevators makes it different for someone with mobility issues to room on the second floor. Room was comfortable and clean. Towels ragged and not sufficient (1 face towel very worn). Desk clerk was very nice and accommodating.
Susan
Stayed 1 night in Feb 2024
Response from -Bobby on 26 Feb 2024
Thank you for taking the time to fill up this review, we value all the feedback we receive and hope to see you again soon.
6/10 Okay
Kevin
21 Feb 2024
Kevin
Stayed 1 night in Feb 2024
Response from -Bobby on 22 Feb 2024
Thank you for taking the time to fill up this review, We value all the feedback we receive and apologize for the inconveniences you had.
The room was a good size with ample space. Comfy bed was an added plus!
Paul
Stayed 1 night in Feb 2024
Response from -Bobby on 22 Feb 2024
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
8/10 Good
Oren
11 Feb 2024
Oren
Stayed 2 nights in Feb 2024
Response from -Bobby on 26 Mar 2024
Thank you for taking the time to share your wonderful feedback on your stay at BW Huntsville - TX .We always working to provide our guests with memorable experiences, and your review is a testament to our efforts. We're thrilled that you would choose to stay with us again and hope to welcome you back on your next visit to Huntsville , Texas
10/10 Excellent
Christina
Travelled with partner
11 Feb 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Our rooms ceiling is spackled and looks like it’s been patched way too many time, the bathroom baseboards are rotting, and my husband slipped in the tub every time he tried moving. The only pluses are the bed was semi-comfy, the ac rocks, and there’s a fridge and microwave. Easy checkin tho lol.
Christina
Stayed 1 night in Feb 2024
Response from -Bobby on 11 Feb 2024
Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action.
10/10 Excellent
Brian
8 Feb 2024
Brian
Stayed 2 nights in Feb 2024
Response from -Bobby on 26 Mar 2024
t's wonderful to hear that you had an enjoyable experience at Bw Huntsville -TX . Our team members work hard to ensure our guests have a comfortable and memorable stay. We're delighted that you found your room to be expansive and immaculate and hope for another opportunity to serve you in the future.
A massive thank you for the high rating Dear value Guest!We are thrilled that you had such a pleasant stay with us and that you enjoyed your stay with best western huntsville location. We hope to host you again very soon.Kindest Regards,
6/10 Okay
MARK
15 Jan 2024
MARK
Stayed 2 nights in Jan 2024
Response from -Bobby on 4 Feb 2024
Thank you for taking the time to fill up this review, we value all the feedback we receive and hope to see you again soon.
4/10 Poor
Gerald
9 Jan 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Gerald
Stayed 1 night in Jan 2024
Response from -Bobby on 21 Jan 2024
Thank you for taking the time to fill up this review, We value all the feedback we receive and apologize for the inconveniences you had.
2/10 Terrible
Theresa
12 Dec 2023
Theresa
Stayed 1 night in Dec 2023
Response from GM on 17 Dec 2023
We apologize for any inconvenience you encountered during your stay with us!
10/10 Excellent
Marian
10 Dec 2023
Marian
Stayed 1 night in Dec 2023
Response from -Bobby on 21 Jan 2024
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.
Thank you for the 5/5 review! We appreciate your business.
6/10 Okay
Michael
Travelled with partner
8 Dec 2023
Not very clean
Michael
Stayed 1 night in Dec 2023
Response from GM on 8 Dec 2023
We apologize for any inconvenience you encountered during your stay with us. We will pass this along to the appropriate members of our team to resolve this issue. Thank you so much for your feedback!
6/10 Okay
Linda
28 Nov 2023
Liked: Cleanliness
The room was very clean, but there was only 1 tiny little bar of soap and an empty Kleenex box. There was very little water pressure in the bathroom sink. The shower was just okay. The bed was very comfy and we slept well.
Linda
Stayed 2 nights in Nov 2023
Response from GM on 4 Dec 2023
Thank you for your feedback. We will forward this along to the appropriate team members to correct this problem. Thank you for letting us know and we do hope to see you again in the future!
Had to change rooms 2 times.
First room had not even been seen by the house keepers beds unmade trash still in room.
Second room bed had pee on it large pee spot on the sheet under the made bed blankets.
Frederick
Stayed 2 nights in Nov 2023
Response from -Bobby on 18 Nov 2023
Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action.
Hotel staff was able to quickly clean a room and get me in without a hassle. Room keeping was quick and did their job very well! Definitely would stay again
Emily
Stayed 1 night in Nov 2023
Response from -Bobby on 12 Nov 2023
We appreciate the kind review and will pass these great comments along to our team.
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.
There was issues with the hotel door so I had to wait for someone to let me in and change the battery in the door, which took a half hour or so. Otherwise, it was good.
Tamra M
Stayed 1 night in Oct 2023
Response from -Bobby on 1 Nov 2023
Thank you for taking the time to fill up this review, We value all the feedback we receive and apologize for the inconveniences you had.
8/10 Good
Verified traveller
24 Oct 2023
Liked: Cleanliness, staff & service, room comfort
good stay
good stay there was people outside late night walking around and singing not to loud but enough to hear it .
other than that it was clean and comfortable
Verified traveller
Stayed 1 night in Oct 2023
Response from -Bobby on 1 Nov 2023
We are sorry to hear your complaints. We thank you for this feedback and we will make sure to address concerns regarding your issue. Thank you
Thank you for taking the time to fill up this review, we want to sorry that you missed opportunity in breakfast . our timings are 6:30am to 9:30am We value all the feedback we receive and apologize for the inconveniences you had.
4/10 Poor
Elizabeth
9 Oct 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was friendly
Elizabeth
Stayed 2 nights in Oct 2023
Response from -Bobby on 9 Oct 2023
Thank you for taking the time to fill up this review, We value all the feedback. we good to know about our staff was friendly . we receive and apologize for the inconveniences you had.
Very clean and well maintained. Accept well mannered pets.
Barbara
Stayed 1 night in Sep 2023
Response from -Bobby on 1 Oct 2023
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.
8/10 Good
David
24 Sept 2023
David
Stayed 1 night in Sep 2023
Response from -Bobby on 1 Oct 2023
Thank you for taking the time to fill up this review, we value all the feedback we receive and hope to see you again soon.
Very basic room but comfy bed and it was clean. Outside doors which I didn't realize until we got there.
Doris
Stayed 1 night in Sep 2023
Response from -Bobby on 19 Sept 2023
Thank you for taking the time to fill up this review, we value all the feedback we receive and hope to see you again soon.
10/10 Excellent
Doug
31 Aug 2023
Doug
Stayed 1 night in Aug 2023
Response from -Bobby on 9 Nov 2023
Thank you for the great review ! See you again soon!
10/10 Excellent
Kim
Travelled with partner
19 Aug 2023
Room was huge.
Kim
Stayed 1 night in Aug 2023
Response from -Bobby on 19 Aug 2023
Thanks so much for being our guest, and for sharing your feedback. Glad you were happy: come back soon!
8/10 Good
Martha
Travelled with family
13 Aug 2023
Liked: Cleanliness, staff & service, room comfort
Martha
Stayed 1 night in Aug 2023
Response from -Bobby on 19 Aug 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
4/10 Poor
Levi
13 Aug 2023
Disliked: Property conditions & facilities
We found mold in multiple places.
Levi
Stayed 1 night in Aug 2023
Response from -Bobby on 19 Aug 2023
Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action.We are deeply sorry. Please forgive us. We hope that you will give us another try in the future. Have a wonderful week
Love the quite, staff was really nice and helpful.
Deysi
Stayed 1 night in Aug 2023
Response from -Bobby on 7 Aug 2023
We're so glad you enjoyed the tranquility and appreciated our friendly and helpful staff! Your positive feedback warms our hearts. Looking forward to your next visit with us!