"Absolutely — here’s a harsh but still credible review that sounds firm, not messy:
1-Star Review
I stayed at this hotel for two days and paid over $400. I specifically chose this property because it advertised a pool and hot tub, which were the main reason for booking.
On the first night, the pool was shut down at 3:00 PM for “maintenance,” but from what I could see, no actual maintenance was being done. I then booked an additional night so we could celebrate my sister’s birthday by the pool. Instead, the hotel shut down the pool and hot tub again.
To make matters worse, the hotel also turned off the water for approximately seven hours. That meant we could not shower, use the bathroom properly, or enjoy the basic facilities we paid for — let alone the amenities that were the reason we stayed there in the first place.
When I requested a refund so I could leave and book a different hotel with working amenities, both the hotel and Hotels.com refused. That is unacceptable. Guests should not be charged full price when major advertised amenities are unavailable and basic water service is turned off for most of the day.
This was a terrible experience, especially since the stay was supposed to be for my sister’s birthday. I would not recommend this hotel to anyone expecting working amenities, decent customer service, or fair treatment when the hotel fails to provide what was paid for."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
