Free daily buffet breakfast
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Reviews of Quality Suites

2.5 out of 5
Quality Suites
631 Interstate 45 S, Huntsville, TX

Reviews

6.4
Rating 10 - Excellent. 136 out of 663 reviews" "
Rating 8 - Good. 171 out of 663 reviews" "
Rating 6 - Okay. 121 out of 663 reviews" "
Rating 4 - Poor. 105 out of 663 reviews" "
Rating 2 - Terrible. 130 out of 663 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Carolyn

Disliked: Property conditions & facilities
The lock on our room did not work and the front desk person had to use some kind of device to open it. Keys would not work so she told us anytime we needed to leave the room to come and find her and she would let us in. We asked for another room,none were available. And unfortunately when we went to the front desk for help she was was unavailable because she was the only one working and she was cleaning rooms. Management needs to staff up and do proper maintenance
Stayed 1 night in May 2024

2/10 Terrible

Rose

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The toilet would not flush, the door would not lock from the outside no key needed to open. Pool was a mess. Breakfast not very good. Coffee was great. The whole place needs a lot of fixing up.
Stayed 1 night in May 2024

2/10 Terrible

Dennis

Business traveller, Travelled with group
The building is moldy outside. Rooms were not ready after two attempts to check in. The elevator smells awful and the room is musky and not clean. Television does not work. It is a disaster…
Stayed 1 night in May 2024

6/10 Okay

Susan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property needs updating and the pool is disgustingly in poor shape.
Stayed 1 night in May 2024

2/10 Terrible

Jennie

Bed was dirty, towels were dirty, mattress exposed, door didn’t lock, stains on curtains, walls, ceiling, missing light bulbs, a bucket under the AC to catch the water dripping out of it. The couch in the room is super dirty. I would have slept in my car if the area didn’t seem a bit scary. The lady at the front desk is incredibly kind and working so hard so I did not complain to her as none of this is her fault as they are under staffed and over booked. I would not recommend anyone stay here.
Stayed 1 night in May 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Brad

Travelled with family
Disliked: Cleanliness, property conditions & facilities
First siding door didnt even slidecopen (had to push open/apart) Front desk girl was nice once we tracker her down. Ice machine was 2 sandwich baggies provided by front desk (was offered more but felt guilty) Room had 2 light bulbs out. Hot water in shower was lukewarm at best. Breakfast...wasnt. had cereal, waffles and bread for toast. Hot coffee wasnt even lukewarm at 7.05 (opened at 7). Very shocked at the above for a "quality" inn. Ive stayed at a few throughout the USA and Canada and they wrre far above my experience here.
Stayed 1 night in May 2024

2/10 Terrible

Sharon

Hotel needs a remodel.. no breakfast served.. well sausage and cereal Lady at front desk is rude and needs to learn how to treat paying guest..
Stayed 1 night in May 2024

2/10 Terrible

Anna

Couldnt cancel on line and the phone didnt work. Probably going to get chargef
Stayed 1 night in Apr 2024

2/10 Terrible

Andrew

Business traveller
Disliked: Amenities, property conditions & facilities
Pool doesn’t work. Sliding glass doors at the entrance don’t work. This place is run down and should be closed
Stayed 4 nights in Apr 2024

2/10 Terrible

Sebastian, Huntsville

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was absolutely dirty. Toilets were not cleaned, towels were dirty with what seemed to be oil stains. Beds had dirt stains. The place needs hire staff to clean the rooms.
Stayed 1 night in Apr 2024

8/10 Good

Richard

Liked: Staff & service, property conditions & facilities
Gotta fix the smell of the facility once you walk in
Stayed 1 night in Mar 2024

2/10 Terrible

Demetrius

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This "lowtel" is the most horrible place ever!!! It says Quality Inn, but nothing about it was of any quality. Someone had done #2 in our toilet and left the evidence, our bed was broken, the towels had blood stains on them, and someone walked right into our room while we were sleep! We changed rooms and this room had no tissue and the towels were dirty again!! We asked for a roll of tissue and the white lady at the front desk gave us a roll with an attitude stating that that was the last roll she had. My family and I will NEVER stay at another Quality Inn ever again. Avoid this place at all cost.
Stayed 2 nights in Mar 2024

2/10 Terrible

Debra

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

David E

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Amanda

Liked: Cleanliness
Disliked: Staff & service
The property advertises complimentary breakfast but not once did they have breakfast or coffee any time i stayed. (3 or 4) different times within 2 weeks. Jad to track down personell to see if we could get breakfast and they offered coffee instead.... No ove machines, no vending, no store. Out of luck for drinks and meals
Stayed 1 night in Dec 2023

2/10 Terrible

Jeff A.

Disliked: Property conditions & facilities
I did not stay because the elevators were not working and no tv place was a dump
Stayed 2 nights in Feb 2024

2/10 Terrible

Travis

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Charles

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024

4/10 Poor

Lisa

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
There was no hot water for the whole two nights. I told the front desk and her response was to take a shower in the night when no one else was up.
Stayed 3 nights in Feb 2024

4/10 Poor

Mel

Travelled with partner
Liked: Staff & service
This was a quick and easy stay, not really any complaints besides having to shower with cold water, that definitely was a struggle
Stayed 1 night in Feb 2024

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Charles

Travelled with family
Liked: Room comfort
Stayed 4 nights in Jan 2024

6/10 Okay

Viola

Disliked: Staff & service, property conditions & facilities
They hardly had anything for breakfast it was saf what was offered service on room sucked had light bulbs that didn’t work and a small tv it wasn’t at all good for the money I spent for 8 days. Very disappointed yet had to stay because I was flooded at my house.
Stayed 2 nights in Jan 2024

4/10 Poor

Michelle

Travelled with family, Travelled with family and small children
Liked: Staff & service
The breakfast only consists of toast no butter, waffles an cereal the only choices
Stayed 1 night in Jan 2024

6/10 Okay

Viola

Liked: Cleanliness
Disliked: Amenities
It was a very nice room the only thing is they advertised breakfast yet theres very limited variety. Its either waffles or toast thats it. Very disappointing

6/10 Okay

Kent

Business traveller, Travelled with group
Liked: Staff & service
Staff were friendly but hotel was worn. TV did not work, room did not have a coffee machine. Breakfast not open until 7 am
Stayed 1 night in Jan 2024

2/10 Terrible

Dawn, Waco

Disliked: Property conditions & facilities
Should have realized with no cars in the parking lot to turn around, but I already had the Expedia reservation. Highway access road under construction, entrance hard to find and dangerous to pull out. Automatic entry doors were broken, had to physically pry them open to get in. No note on them, just had to figure it out for yourself. Lights were off behind check in counter, thought the place was closed down!! Room was ok, but I got my surprise when I tried to take my shower at 5 am and not enough water pressure to make the shower work. I ran the bathroom sink and it had plenty of water pressure but no hot water! Breakfast was a joke, coffee, waffle maker, a few pieces of bread for toast and juice. Run to Super 8 or Motel 6, do not stay here!
Stayed 1 night in Jan 2024

6/10 Okay

Janice

Stayed 1 night in Jan 2024

10/10 Excellent

Larry

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean an upkept rooms grass is a little high but overall it was a great place to stay
Stayed 1 night in Dec 2023

10/10 Excellent

Larry

Stayed 1 night in Jan 2024

8/10 Good

Edgar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Tamula S h a v

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I had to switch rooms four times the hot water did not get hot
Stayed 3 nights in Dec 2023

10/10 Excellent

Tyrese

Stayed 1 night in Dec 2023

2/10 Terrible

Preston

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was lost, called 4 times to get directions only to have NOBODY ANSWER THE PHONE. Entry way was VERY trashy - immediate STINCH was nauseating. 2 questionable persons lurking and LOOKING in the windows of parked guests cars. I had to wait 23 mins before getting out of my vehicle, to "make a run for the door". Once in the door, i waited for frint desk reception but nobody came. VERY uncomfortable, sketchy, unsafe feeling and ended up leaving - ONLY TO SLEEP IN MY COMPANY VAN as it was late and unfamiliar with the area to seek suitable lodging. Ive sinced called the hotel, to request a refund but again have had NO response.
Stayed 1 night in Dec 2023

2/10 Terrible

Larry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not cool
Was black mold in and on bathroom wall, as well with urine and pubic hairs on the toilet seat. The room was not real bad but not real clean i had looked under the mattress and found a old tv dinner someone stashed under there gross. Remote controls for tv didnt work either as well as older lady at the desk was extremely rude an unhelpful
Stayed 1 night in Dec 2023

8/10 Good

Frank

Stayed 1 night in Dec 2023

2/10 Terrible

Michael

The hotel was hard to get to due to all the construction. The room was not clean
Stayed 1 night in Dec 2023

2/10 Terrible

Amanda

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the price and size of the rooms but the first night we lost power after 30 minutes of being checked in, and regained power 5 minutes before the 11am check out time.. i could not even see inthe room or bathroom well enough to pack my things and had to argue for a later check out time... rhe room was filthy the only thing possibly clean was the sheets. Everything even the bedside table was covered in dust, crunbs stains and the floors in the bathroom and main room was never cleaned. There was also no amenities
Stayed 1 night in Dec 2023

2/10 Terrible

Angel

Stayed 12 nights in Dec 2023

2/10 Terrible

Isaiah

Stayed 4 nights in Dec 2023

2/10 Terrible

Maurice

Business traveller
Disliked: Property conditions & facilities
Ice machine didn’t work no toilet paper shower water was cold short on face towel
Stayed 2 nights in Dec 2023

2/10 Terrible

Esperanza

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No hot water. Broken air condition and broken pull out bed.
Stayed 1 night in Dec 2023

4/10 Poor

Maria

Stayed 1 night in Dec 2023

4/10 Poor

Felicia

Stayed 1 night in Dec 2023

4/10 Poor

GILBERTO, Fort Worth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I had a reservation with two queen bed and they gave me one with king bed and a sofa. And they didn’t even know if the rooms where available or not!
Stayed 1 night in Dec 2023

10/10 Excellent

Chad

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
The front receptionist was outstanding. Its getting harder to find any customer service at all, much less good people that try. The cost overall is great for the quality and cleanliness.
Stayed 1 night in Dec 2023

2/10 Terrible

Gregory

Travelled with partner
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Greg

We were not able to check in and had to find another place to stay at 11:30 pm. Upon our arrival at 10:43pm, there was a customer who was on the phone with a manager on speaker phone - We could hear both conversations- he was upset about his people having dirty rooms with roaches or others losing their reservation. During this time, the person behind the counter was answering questions from the manager on the phone or cleaning the counter. There was a switch of clerks, then the new clerk got a phone call and disappeared. By 11:30, after not being able to check in or acknowledged we had to leave and found another place, we had to be up at 6 am for an event the next morning . Would like to someone to contact me for refund.
Stayed 1 night in Dec 2023

2/10 Terrible

Bryce

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023