Rio de Janeiro Igreja da Penha Hotels

" This hotel had many wonderful reviews, which is why my boyfriend and I decided to stay here. Unfortunately, our experience was not what we expected. When we first entered the room, we immediately noticed several issues. The air conditioner was leaking water onto the floor, the restroom had no fan, and there were no small towels for bathing. The room itself was also very small. Another inconvenience was that there was no iron in the room—the iron and ironing board are located on the 10th floor, and you must request a special key from the front desk because your room key does not allow access. The shower also did not appear very clean. Housekeeping was another problem. We requested that our room be cleaned, but it was not cleaned for several days after the request. We also asked for additional towels and were told they would be placed in our room, but we never received them. During our trip I unfortunately missed my flight, so my boyfriend extended our stay. However, the extension was never updated in the hotel’s system. Our room key suddenly stopped working, and when I went to the front desk they said they had no record of us staying there. Even after showing receipts and booking confirmations, they couldn’t locate it. After about 45 minutes they finally fixed the issue and gave me a new key. Later that night, while I was alone in the room, I heard repeated knocking around 11 PM. When I asked who it was, there was no response. The knocking continued until after midnight."

"Convenient hotel for an airport layover. Had a nice breakfast with free airport shuttle every 20 minutes. "

"Friendly staff, great amenities, close to trains and mall"

"The termina where hotel is based looks like abandonded and that is really scary. Hotel is a bit creepy as well, but I blame more the terminal. Breakfast was great."

"Nice stay. Within a big mall with lot of food and shopping options. Staff is very helpful."

"Excellent service.Staff are very friendly and helpful.Room was clean.Food was good.Highly recommended."

"The owner is really nice and helpful. Bed was comfortable. I stayed in the private room and it is nice and spacious for 1 or 2 people. Train, stores and pharmacy are all nearby. Great place to stay during carnaval as it is away from all the party, so you can rest well for the next day. "

"Staff was great and attentive "

"I stayed 5 minutes and found a different place to stay. There is a carpeted staircase leading to the room that is completely stained. Carpet in the room is stained. While it appeared it had been cleaned, it was still disgusting. "