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Reviews of Howard Johnson by Wyndham Incheon Airport

4.5 out of 5
Howard Johnson by Wyndham Incheon Airport
6, Sindosinam-ro 142beon-gil, Jung-gu, Incheon, Incheon

Reviews

8.2

Very good

Rating 10 - Excellent. 381 out of 875 reviews" "
Rating 8 - Good. 280 out of 875 reviews" "
Rating 6 - Okay. 107 out of 875 reviews" "
Rating 4 - Poor. 49 out of 875 reviews" "
Rating 2 - Terrible. 58 out of 875 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Merryn, Daejeon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is so close to the airport, it is a nice place to rest after returning to Korea. I feel like the carpeting needs a steam clean. Also needs some soundproofing.
Stayed 1 night in Feb 2024
Response from Julie S / Reservation on 10 Mar 2024
Thank you for choosing Howard Johnson Hotel Incheon Airport for your stay.First of all, please accept my sincere apologies on behalf for the inconveniences experienced during the stay.I indeed shared your disappointments and truly regret to know that we have failed to deliver the level of service and expectations we have promised to our valuable guests.We will definitely better our service and facility and providing service excellence that exceeds your expectations.Thank you again for your valuable opinion and have a good daySincerely,

8/10 Good

Jing

Liked: Cleanliness, property conditions & facilities
I had more than 20 hours of layover in Incheon, South Korea. This is a perfect place if you are looking for a quiet, easygoing and satisfying to spend the time rather than in the busy airport. Btw, Incheon International Airport is very easy navigate. It took three stops if you ride the airport railroad from terminal 2, and the hotel building right in front of the railroad exit. The room is basic, nothing fancy, it didn’t bother me that they don’t provide toothbrushes and shampoos and etc., they do provide towels, bath roles, waters and others. The room is clean, I do bring onetime use of bedsheets because my friends from HongKong warned me there’s bedbugs issues in South Korea recently, just for the sake of my own sanity… I think it’s just a rumor but since I heard, I just felt to make myself feel better. Anyway, I think this hotel is very clean, I especially enjoyed the convenience of this neighborhood, I felt superb safe walking around. I went to two restaurants, one serve the traditional Korean hot pot soups, I ordered the beef bone soup. Fantastic for the winter evening. Then I can’t resist myself going into another Korean barbecue place, the beef ribs and steaks were amazing! There’re so many choices within walking distance, 7-11 and drugstore, I am really happy with my choice. For the traveler that carries a lot of luggage, I would suggest to contact the hotel for shuttle. Only one thing bothering me is the hotel take and keep my passport copy.
Stayed 1 night in Feb 2024
Response from Julie / Reservation on 5 Mar 2024
Warm greetings from Howard Johnson Incheon Airport! and thank you very much for taking the time to share your experience with us.Your valuable comments have been shared with our staff.We look forward to the opportunity of welcoming you back to the our hotel in the not too distant future.Thank you.

4/10 Poor

Gregory

Stayed 2 nights in Oct 2023
Response from Julie / Reservation on 14 Nov 2023
먼저 저희 호텔을 이용해 주시고 소중한 투숙 경험을 평가해 주셔서 감사 드립니다. 만족스러운 경험을 드리지 못해 죄송하며, 발전되는 모습을 보여드리도록 하겠습니다. 감사합니다. 좋은 하루 되십시오.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
The hotel employees were helpful and went the extra mile. Breakfast varied and well organized. From the hotel you can walk to the Unseo train station, which is at a distance of two minutes from the hotel.
Stayed 12 nights in Oct 2023
Response from Julie / Reservation on 23 Oct 2023
Warm greetings from Howard Johnson Incheon Airport and thank you very much for taking the time to share your experience with us.Your valuable comments have been shared with our staff.We look forward to the opportunity of welcoming you back to the Howard Johnson Incheon Airport in the not too distant future.We thank you once again for your loyalty to the Wyndham family of hotels, and most of all for choosing the Howard Johnson Incheon Airport as your hotel of choice.Thank you.

8/10 Good

DES

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Dirty room on Eighth Floor!
Not so good this time. Woke up in the morning to find that one of the coffee cups was dirty with dried coffee from a previous stay. Dirty straw and food balls along the wall, behind the rectangle cushion bench next to the desk. Very disappointing.
Stayed 1 night in Oct 2023
Response from Julie / Reservation on 23 Oct 2023
Thank you for choosing Howard Johnson Hotel Incheon Airport for your stay.First of all, please accept my sincere apologies on behalf for the inconveniences experienced during the stay.I indeed shared your disappointments and truly regret to know that we have failed to deliver the level of service and expectations we have promised to our valuable guests.We truly strive to create a memorable stay and based on your comments, we can definitely do better. We are always looking for ways to improve our customer experience so we want you to know that we have taken note of your feedback as we look to make improvements.We are committed to providing you with an excellent guest experience and hope you will consider visiting us again in the future.

8/10 Good

Silas, TACOMA

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was not free
Stayed 1 night in Oct 2023
Response from Julie / Reservation on 21 Oct 2023
Warm greetings from Howard Johnson Incheon Airport and thank you very much for taking the time to share your experience with us.Your valuable comments have been shared with our staff.Parking is free during the stay but you need to informed to Front desk your car number for register.We look forward to the opportunity of welcoming you back to the Howard Johnson Incheon Airport in the not too distant future.We thank you once again for your loyalty to the Wyndham family of hotels, and most of all for choosing the Howard Johnson Incheon Airport as your hotel of choice.Thank you.

6/10 Okay

Freddie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Convenient for what you need
Stayed 3 nights in Oct 2023
Response from Julie / Reservation on 17 Oct 2023
Warm greetings from Howard Johnson Incheon Airport and thank you very much for taking the time to share your experience with us.Your valuable comments have been shared with our staff.We look forward to the opportunity of welcoming you back to the Howard Johnson Incheon Airport in the not too distant future.We thank you once again for your loyalty to the Wyndham family of hotels, and most of all for choosing the Howard Johnson Incheon Airport as your hotel of choice.Thank you.

10/10 Excellent

DES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay and close to Incheon airport!!! Great selection of restaurants and a Lotte Mart very close by.
Stayed 1 night in Oct 2023
Response from Julie / Reservation on 13 Oct 2023
Warm greetings from Howard Johnson Incheon Airport and thank you very much for taking the time to share your experience with us.Your valuable comments have been shared with our staff.We look forward to the opportunity of welcoming you back to the Howard Johnson Incheon Airport in the not too distant future.We thank you once again for your loyalty to the Wyndham family of hotels, and most of all for choosing the Howard Johnson Incheon Airport as your hotel of choice.Thank you.

4/10 Poor

Helen

Travelled with group
Disliked: Cleanliness, staff & service, amenities
The AC didn’t work and they sent someone to “fix” and it drill barely worked. Mold was in the AC. And staff didn’t know anything apparently because when we asked questions they kept saying i don’t know.
Stayed 1 night in Oct 2023
Response from Julie / Reservation on 10 Oct 2023
Thank you for choosing Howard Johnson Hotel Incheon Airport for your stay.First of all, please accept my sincere apologies on behalf for the inconveniences experienced during the stay.I indeed shared your disappointments and truly regret to know that we have failed to deliver the level of service and expectations we have promised to our valuable guests.We will definitely better our service and facility and providing service excellence that exceeds your expectations.Thank you again for your valuable opinion and have a good daySincerely,

2/10 Terrible

Mary

Disliked: Staff & service, property conditions & facilities, room comfort
The room size was smaller than expected, the tv and air conditioning didn’t work , and I had to purchase my own toiletries. Worse hotel.
Stayed 4 nights in Oct 2023
Response from Julie / Reservation on 10 Oct 2023
Thank you for choosing Howard Johnson Hotel Incheon Airport for your stay.First of all, please accept my sincere apologies on behalf for the inconveniences experienced during the stay.I indeed shared your disappointments and truly regret to know that we have failed to deliver the level of service and expectations we have promised to our valuable guests.We will definitely better our service and facility and providing service excellence that exceeds your expectations.Thank you again for your valuable opinion and have a good daySincerely,

2/10 Terrible

Kevin

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Julie / Reservation on 31 Oct 2023
Thank you for choosing Howard Johnson Hotel Incheon Airport for your stay.First of all, please accept my sincere apologies on behalf for the inconveniences experienced during the stay.I indeed shared your disappointments and truly regret to know that we have failed to deliver the level of service and expectations we have promised to our valuable guests.We will definitely better our service and facility and providing service excellence that exceeds your expectations.Thank you again for your valuable opinion and have a good daySincerely,

10/10 Excellent

Sharnika

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Julie / Reservation on 4 Oct 2023
Warm greetings from Howard Johnson Incheon Airport and thank you very much for taking the time to share your experience with us.Your valuable comments have been shared with our staff.We look forward to the opportunity of welcoming you back to the Howard Johnson Incheon Airport in the not too distant future.We thank you once again for your loyalty to the Wyndham family of hotels, and most of all for choosing the Howard Johnson Incheon Airport as your hotel of choice.Thank you.

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Free Shuttle service to airport
Stayed 1 night in Sep 2023
Response from Julie / Reservation on 29 Sept 2023
Warm greetings from Hotel and thank you very much for taking the time to share your experience with us.Your valuable comments have been shared with our staff.We look forward to the opportunity of welcoming you back to the our hotel in the not too distant future.Thank you.

10/10 Excellent

Danna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, a little old
Stayed 1 night in Sep 2023
Response from Julie / Reservation on 27 Sept 2023
Warm greetings from Howard Johnson Incheon Airport and thank you very much for taking the time to share your experience with us.Your valuable comments have been shared with our staff.We look forward to the opportunity of welcoming you back to the Howard Johnson Incheon Airport in the not too distant future.We thank you once again for your loyalty to the Wyndham family of hotels, and most of all for choosing the Howard Johnson Incheon Airport as your hotel of choice.Thank you.

8/10 Good

David

Stayed 1 night in Aug 2023
Response from Julie / Reservation on 31 Oct 2023
Warm greetings from Hotel and thank you very much for taking the time to share your experience with us.Your valuable comments have been shared with our staff.We look forward to the opportunity of welcoming you back to the our hotel in the not too distant future.Thank you.

10/10 Excellent

Diana

Business traveller
Liked: Amenities, property conditions & facilities
Very good 👍
Stayed 3 nights in Sep 2023
Response from Julie / Reservation on 5 Sept 2023
먼저 저희 호텔을 이용해 주시고 소중한 투숙 경험을 평가해 주셔서 감사 드립니다. 앞으로도 최고의 시설과 서비스를 제공하기 위해서 노력하겠습니다. 감사합니다. 좋은 하루 되십시오.

10/10 Excellent

Antonio

Stayed 1 night in Sep 2023
Response from Julie / Reservation on 27 Sept 2023
Warm greetings from Hotel and thank you very much for taking the time to share your experience with us.Your valuable comments have been shared with our staff.We look forward to the opportunity of welcoming you back to the our hotel in the not too distant future.Thank you.

8/10 Good

Merryn, Daejeon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Feel like they could use new carpets though
Stayed 1 night in Aug 2023
Response from Julie / Reservation on 29 Aug 2023
Warm greetings from Hotel and thank you very much for taking the time to share your experience with us.Your valuable comments have been shared with our staff.We look forward to the opportunity of welcoming you back to the our hotel in the not too distant future.Thank you.

8/10 Good

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Make sure you bring your own toiletries. Great location for transportation on the train.
Stayed 1 night in Aug 2023
Response from Julie / Reservation on 29 Aug 2023
Warm greetings from Hotel and thank you very much for taking the time to share your experience with us.Your valuable comments have been shared with our staff.We look forward to the opportunity of welcoming you back to the our hotel in the not too distant future.Thank you.

10/10 Excellent

Lei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Recognition to Ms. Nara at Customer Service!! We left a hoodie at the hotel and the staff was very helpful to secure it and helped to ship to China for me. I made the Fedex Waybill but for some reason it did not allow me to schedule a pick up. Nara helped to print out the waybill and called local Fedex to schedule a pick up. A lot extra work was done by her and we feel being treated as a valued guest. Denifinately recommand this hotel.
Stayed 2 nights in Jul 2023
Response from Julie / Reservation on 2 Sept 2023
Warm greetings from Howard Johnson Incheon Airport and thank you very much for taking the time to share your experience with us.Your valuable comments have been shared with our staff.We look forward to the opportunity of welcoming you back to the Howard Johnson Incheon Airport in the not too distant future.We thank you once again for your loyalty to the Wyndham family of hotels, and most of all for choosing the Howard Johnson Incheon Airport as your hotel of choice.Thank you.

10/10 Excellent

Sonia

Liked: Staff & service, property conditions & facilities
Very nice hotel
Stayed 4 nights in Aug 2023
Response from Julie / Reservation on 19 Aug 2023
Warm greetings from Howard Johnson Incheon Airport and thank you very much for taking the time to share your experience with us.Your valuable comments have been shared with our staff.We look forward to the opportunity of welcoming you back to the Howard Johnson Incheon Airport in the not too distant future.We thank you once again for your loyalty to the Wyndham family of hotels, and most of all for choosing the Howard Johnson Incheon Airport as your hotel of choice.Thank you.

8/10 Good

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it’s excellent you just need to bring your toiletries such as brush, shampoo, conditioner and toothbrush as they only provide one bar soap.
Stayed 2 nights in Aug 2023
Response from Julie / Reservation on 19 Aug 2023
Warm greetings from Hotel and thank you very much for taking the time to share your experience with us.Your valuable comments have been shared with our staff.We look forward to the opportunity of welcoming you back to the our hotel in the not too distant future.Thank you.

10/10 Excellent

yoomi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Julie / Reservation on 13 Aug 2023
먼저 저희 호텔을 이용해 주시고 소중한 투숙 경험을 평가해 주셔서 감사 드립니다. 앞으로도 최고의 시설과 서비스를 제공하기 위해서 노력하겠습니다. 감사합니다. 좋은 하루 되십시오.

8/10 Good

Charito

Stayed 2 nights in Aug 2023
Response from Julie / Reservation on 2 Sept 2023
먼저 저희 호텔을 이용해 주시고 소중한 투숙 경험을 평가해 주셔서 감사 드립니다. 앞으로도 최고의 시설과 서비스를 제공하기 위해서 노력하겠습니다. 감사합니다. 좋은 하루 되십시오.

10/10 Excellent

Hwan Kyu, Vancouver

Stayed 1 night in Aug 2023
Response from Julie / Reservation on 2 Sept 2023
먼저 저희 호텔을 이용해 주시고 소중한 투숙 경험을 평가해 주셔서 감사 드립니다. 앞으로도 최고의 시설과 서비스를 제공하기 위해서 노력하겠습니다. 감사합니다. 좋은 하루 되십시오.

4/10 Poor

Alison

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The AC was not working properly. The room got really hot at night and we were unable to sleep because of it.
Stayed 1 night in Aug 2023
Response from Julie / Reservation on 6 Aug 2023
Thank you for choosing Howard Johnson Hotel Incheon Airport for your stay.First of all, please accept my sincere apologies on behalf for the inconveniences experienced during the stay.I indeed shared your disappointments and truly regret to know that we have failed to deliver the level of service and expectations we have promised to our valuable guests.We will definitely better our service and facility and providing service excellence that exceeds your expectations.Thank you again for your valuable opinion and have a good daySincerely,

4/10 Poor

Verified traveller

Business traveller
Be aware
Take note. They do not provide toiletries.
Stayed 1 night in Jul 2023
Response from Julie / Reservation on 6 Aug 2023
Thank you for choosing Howard Johnson Hotel Incheon Airport for your stay.First of all, please accept my sincere apologies on behalf for the inconveniences experienced during the stay.I indeed shared your disappointments and truly regret to know that we have failed to deliver the level of service and expectations we have promised to our valuable guests.We will definitely better our service and facility and providing service excellence that exceeds your expectations.Thank you again for your valuable opinion and have a good daySincerely,

2/10 Terrible

CHristine

Stayed 1 night in Jun 2023
Response from Julie / Reservation on 20 Jul 2023
먼저 저희 호텔을 이용해 주시고 소중한 투숙 경험을 평가해 주셔서 감사 드립니다. 만족스러운 경험을 드리지 못해 죄송하며, 발전되는 모습을 보여드리도록 하겠습니다. 감사합니다. 좋은 하루 되십시오.

6/10 Okay

Martin

Liked: Property conditions & facilities, room comfort
HJ by Wyndham makes some odd choices.
Eco Friendly? Surprised you do provide basic soaps, but you have big disposable slippers in plastic wrap. Also surprised to see a full-size bus pick up two Pilots from the airport but won't let customers join the bus. So it runs empty to the airport and only picks up 2 people. then all the other customers have to take taxis or another bus. How is this Eco Friendly or even customer friendly?
Stayed 2 nights in Jun 2023
Response from Julie / Reservation on 27 Jun 2023
Thank you for choosing Howard Johnson Hotel Incheon Airport for your stay.First of all, please accept my sincere apologies on behalf for the inconveniences experienced during the stay.I indeed shared your disappointments and truly regret to know that we have failed to deliver the level of service and expectations we have promised to our valuable guests.We truly strive to create a memorable stay and based on your comments, we can definitely do better. We are always looking for ways to improve our customer experience so we want you to know that we have taken note of your feedback as we look to make improvements.We are committed to providing you with an excellent guest experience and hope you will consider visiting us again in the future.

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Julie / Reservation on 31 May 2023
Warm greetings from Hotel and thank you very much for taking the time to share your experience with us.Your valuable satisfaction score have been shared with our staff.We look forward to the opportunity of welcoming you back to the our hotel in the not too distant future.Thank you.

10/10 Excellent

Franklin

Stayed 1 night in May 2023
Response from Julie / Reservation on 16 May 2023
Warm greetings from Hotel and thank you very much for taking the time to share your experience with us.Your valuable comments have been shared with our staff.We look forward to the opportunity of welcoming you back to the our hotel in the not too distant future.Thank you.

6/10 Okay

sethapong

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The room's AC didn't properly work. It was Korean public holiday so all room are fully booked. The staffs offer a free breakfast and portable fans. Although it might be the best they can do, I expect the room to function as it should more than compensation.
Stayed 1 night in May 2023
Response from Julie / Reservation on 12 May 2023
Thank you for choosing Howard Johnson Hotel Incheon Airport for your stay.First of all, please accept my sincere apologies on behalf for the inconveniences experienced during the stay.I indeed shared your disappointments and truly regret to know that we have failed to deliver the level of service and expectations we have promised to our valuable guests.We will definitely better our service and facility and providing service excellence that exceeds your expectations.Thank you again for your valuable opinion and have a good daySincerely,

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioner was broken. Staff was very curt and dismissive.
Stayed 1 night in May 2023
Response from Julie / Reservation on 9 May 2023
Thank you for choosing Howard Johnson Hotel Incheon Airport for your stay.First of all, please accept my sincere apologies on behalf for the inconveniences experienced during the stay.I indeed shared your disappointments and truly regret to know that we have failed to deliver the level of service and expectations we have promised to our valuable guests.We will definitely better our service and facility and providing service excellence that exceeds your expectations.Thank you again for your valuable opinion and have a good daySincerely,

10/10 Excellent

HYOENMU

Clean and comfort
Stayed 1 night in Apr 2023
Response from Julie / Reservation on 6 May 2023
Warm greetings from Hotel and thank you very much for taking the time to share your experience with us.Your valuable comments have been shared with our staff.We look forward to the opportunity of welcoming you back to the our hotel in the not too distant future.Thank you.

8/10 Good

Chul

Liked: Cleanliness
Disliked: Amenities
Convenient. Steps from the subway station.
Stayed 2 nights in Mar 2023
Response from Julie / Reservation on 14 Apr 2023
Warm greetings from Howard Johnson Incheon Airport and thank you very much for taking the time to share your experience with us.Your valuable comments have been shared with our staff.We look forward to the opportunity of welcoming you back to the Howard Johnson Incheon Airport in the not too distant future.We thank you once again for your loyalty to the Wyndham family of hotels, and most of all for choosing the Howard Johnson Incheon Airport as your hotel of choice.Thank you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Mar 2023
Response from Julie / Reservation on 22 Mar 2023
Warm greetings from Howard Johnson Incheon Airport and thank you very much for taking the time to share your experience with us.Your valuable comments have been shared with our staff.We look forward to the opportunity of welcoming you back to the Howard Johnson Incheon Airport in the not too distant future.We thank you once again for your loyalty to the Wyndham family of hotels, and most of all for choosing the Howard Johnson Incheon Airport as your hotel of choice.Thank you.

8/10 Good

Merryn, Daejeon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Initially the room smelled like cigarette smoke but I opened the window to air it out. This is the second time i’ve stayed and again 1-2 lights were flickering a bit
Stayed 1 night in Feb 2023
Response from Julie / Reservation on 28 Feb 2023
Thank you for choosing Howard Johnson Hotel Incheon Airport for your stay.First of all, please accept my sincere apologies on behalf for the inconveniences experienced during the stay.I indeed shared your disappointments and truly regret to know that we have failed to deliver the level of service and expectations we have promised to our valuable guests.We will definitely better our service and facility and providing service excellence that exceeds your expectations.Thank you again for your valuable opinion and have a good daySincerely,

10/10 Excellent

Marc

Stayed 1 night in Jan 2023
Response from Julie / Reservation on 25 Jan 2023
Warm greetings from Hotel and thank you very much for taking the time to share your experience with us.Your valuable comments have been shared with our staff.We look forward to the opportunity of welcoming you back to the our hotel in the not too distant future.Thank you.

4/10 Poor

SOOMOK

Stayed 1 night in Nov 2022
Response from Julie / Reservation on 25 Nov 2022
먼저 저희 호텔을 이용해 주시고 소중한 투숙 경험을 평가해 주셔서 감사 드립니다. 만족스러운 경험을 드리지 못해 죄송하며, 발전되는 모습을 보여드리도록 하겠습니다. 감사합니다. 좋은 하루 되십시오.

8/10 Good

Buyannemekh

Liked: Staff & service, amenities, property conditions & facilities

8/10 Good

angella

Stayed 1 night in Oct 2022
Response from Julie / Reservation on 3 Nov 2022
먼저 저희 호텔을 이용해 주시고 소중한 투숙 경험을 평가해 주셔서 감사 드립니다. 앞으로도 최고의 시설과 서비스를 제공하기 위해서 노력하겠습니다. 감사합니다. 좋은 하루 되십시오.

4/10 Poor

Jinhang

Liked: Staff & service
Disliked: Property conditions & facilities
AC does not work. Cold water for the shower...
Stayed 1 night in Oct 2022
Response from Julie / Reservation on 27 Oct 2022
Dear Customer,Greeting from Howard Johnson Hotel Incheon Airport. First of all, thank you for using our hotel and for sharing your valuable stay experience. We will forward your comments to the relevant department for retraining and understanding the situation so that we can improve it as soon as possible. Based on your comments, we will do our best to provide more satisfactory service. Once again, thank you very much for your kind words for the development of the hotel. If you are planning a trip to Incheon in the not-too-distant future, we hope to welcome you again, and we will continue to strive to provide the best facilities and services. Thank you.

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

2/10 Terrible

Kana

Stayed 1 night in Oct 2022
Response from Julie / Reservation on 19 Oct 2022
먼저 저희 호텔을 이용해 주시고 소중한 투숙 경험을 평가해 주셔서 감사 드립니다. 만족스러운 경험을 드리지 못해 죄송하며, 발전되는 모습을 보여드리도록 하겠습니다. 감사합니다. 좋은 하루 되십시오.

8/10 Good

Chris

Stayed 1 night in Oct 2022
Response from Julie / Reservation on 19 Oct 2022
먼저 저희 호텔을 이용해 주시고 소중한 투숙 경험을 평가해 주셔서 감사 드립니다. 앞으로도 최고의 시설과 서비스를 제공하기 위해서 노력하겠습니다. 감사합니다. 좋은 하루 되십시오.

2/10 Terrible

Andre

Stayed 1 night in Oct 2022
Response from Julie / Reservation on 19 Oct 2022
먼저 저희 호텔을 이용해 주시고 소중한 투숙 경험을 평가해 주셔서 감사 드립니다. 만족스러운 경험을 드리지 못해 죄송하며, 발전되는 모습을 보여드리도록 하겠습니다. 감사합니다. 좋은 하루 되십시오.

10/10 Excellent

Lingling

Stayed 1 night in Oct 2022
Response from Julie / Reservation on 19 Oct 2022
먼저 저희 호텔을 이용해 주시고 소중한 투숙 경험을 평가해 주셔서 감사 드립니다. 앞으로도 최고의 시설과 서비스를 제공하기 위해서 노력하겠습니다. 감사합니다. 좋은 하루 되십시오.

6/10 Okay

David

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
First hotel I have ever had to pay for soap or shampoo. Also the air conditioner would not cool the room below 79 degrees. Won’t stay here again.
Stayed 1 night in Oct 2022
Response from Julie / Reservation on 11 Oct 2022
Dear Customer,Greeting from Howard Johnson Hotel Incheon Airport. First of all, thank you for using our hotel and for sharing your valuable stay experience. We will forward your comments to the relevant department for retraining and understanding the situation so that we can improve it as soon as possible. Based on your comments, we will do our best to provide more satisfactory service. Once again, thank you very much for your kind words for the development of the hotel. If you are planning a trip to Incheon in the not-too-distant future, we hope to welcome you again, and we will continue to strive to provide the best facilities and services. Thank you.

10/10 Excellent

Sangmin

Stayed 1 night in Sep 2022
Response from Julie / Reservation on 4 Oct 2022
먼저 저희 호텔을 이용해 주시고 소중한 투숙 경험을 평가해 주셔서 감사 드립니다. 앞으로도 최고의 시설과 서비스를 제공하기 위해서 노력하겠습니다. 감사합니다. 좋은 하루 되십시오.

2/10 Terrible

KYEONGSU

Stayed 1 night in Sep 2022
Response from Julie / Reservation on 4 Oct 2022
먼저 저희 호텔을 이용해 주시고 소중한 투숙 경험을 평가해 주셔서 감사 드립니다. 만족스러운 경험을 드리지 못해 죄송하며, 발전되는 모습을 보여드리도록 하겠습니다. 감사합니다. 좋은 하루 되십시오.