Ottumwa Iowa Heartland History Connection Hotels

"We were billed for the water bottles in the room we didn’t use. When we contacted the property about the charge the person who answered the phone was rude and insisted the bottles were consumed. After being insistent that we did not touch the bottles and left them as they were when we walked she reluctantly refunded the charge “this time” but will not do so again. Travelers choosing to stay here should take the unused water bottles to the front desk upon checkout as proof of them not being consumed. It’s also worth noting that the cozy fireplace featured in pictures is only for diners of the restaurant. "

"Checked in at after 10:00 PM. We had to ask for hand soap for the bathroom & an ice bucket because they were not in the room. The bed had no top sheet. The breakfast was all picked over before 8 AM. No fruit or yogurt available. No healthy options."

"Aging hotel. Staff was super nice and helpful. The bedding was ok. Good value for the price. Good breakfast."

"Was a nice quite place to stay. Staff were friendly and the food was great!"

"Staff was wonderful. Breakfast was great . "

"Room was nice, beds comfortable"

"Good short stay, thanks"

"The hotel was overall a nice well kept facility and the staff were friendly. In fact they were very helpful in mailing back a book that had got misplaced in the room. The only issue we had was that despite reserving a king bed ten months earlier when we arrived they told us we had to have two queens. No other offer of upgrade, refund or explanation was given. Arriving on the day and expecting your choice of room is foolish, but ten months in advance should be enough to reserve a room for a night of your preference. Other than that the hotel was clean and tidy and the breakfast was warm and fresh. So a mainly positive, if not excellent experience. "

"none of the pictures on this site is real or accurate. they are air brush or straight up a different hotel! room was dirty, hair in the fridge, sheets dirty, the bathroom had goo coming out the walls, ripped carpet and the windows would not lock, not safe at all. we cancelled our and left! "