New Orleans Irish Channel Area Architectural District Hotels

"The place was busy when we arrived an hour after check-in. We were told the room we booked with two beds wasn’t ready yet. The front desk man, Matthew, was so kind and stored our luggage for us so we could go eat with friends until our room was ready. Once we arrived back a few hours later, our room was ready and yet again Matthew was there to help us out. It was evident the hotel was older, but still a clean well maintained environment. When we arrived in our room the tvs didn’t work. I finally clicked around on one remote and it started working. My husband let the front desk staff know and they were quick to send the maintenance man out to fix it. The maintenance man, which I wish I would’ve got his name, was very efficient and got the job done quick. I even let him know about a minor problem with the faucet in the shower and he said it was ok and he’ll get to it in the morning that it would be fine for the night. I asked him about getting another towel, he told me to call the front desk. I did and decided I was just going to go down and grab it. He was so kind to go get it for us. I know that’s not in his job duties, but it showed the kindness in his heart to do that. It’s the little things that make your visit enjoyable. Because of this I would stay again. "

"My room was not serviced until the last night of my trip. I had to go to the front desk every day to get towels and they never had face towels. "

"Staff was friendly. Room was excellent. "

"This is the third time my family and I have stayed at the A/C. Housekeeping missed critical points when refreshing the room. The phone in the room never had a dial tone to call the front desk. The building needs foundation work as the flooring in our room has caulk to disguise the cracks. Also the valet wait was unbearable- often there was only one guy working. When we arrived the first room they gave us had not been cleaned from the prior occupants. "

"Not sure why reviews I read said was clean. Got to our room, not vacuumed well, toilet seat loose, tub enamel chipped, mirror looked broken on edges. Asked for room change. Front desk staff apologized and immediately moved us. New room again not vacuumed well, tub looked dirty on bottom. Went back down and again front desk apologized and immediately sent house keeping up. Windows thin, was on 15th floor and could hear all the noise out in street. Could hear people in room next to us. Had a room where you could do adjoining and could see the light of room next to us under the door. Battery in door lock died, had to get someone up to fix. They did fix right away. Definitely not a place you want to stay."

"wonderful atmosphere"

"None of the remote blinds in the room worked, so it was too dark during the day and too bright while we were trying to sleep. Everything else was okay. Beds weren’t horrible, but not great either,"

"Perfect location. We’ve stayed here several times. It’s our go-to."

"The concierge, Roxie McCovins is top shelf, very helpful and attentive to all our questions. She really does go above and beyond! Be ready for parking if you drive in, it is an extra $50+ a day to park in the hotel parking structure which to me seemed like they are milking the guests. No help from hotel just park and pay. Ok first to park in the hotel parking structure should be part of the hotel stay cost and not extra and second the parking payment should be included in the bill and not make you stand out in the parking lot downloading a QR code and paying the fee every day of the stay. No option we could find to pay all days at once just day by day so you have to remember to do that every day or they will boot your vehicle. A place as nice as the Westin should have a system that is better than this! The staff and rooms were all very good and what you would expect from them. The location is excellent and the shopping and view are great. Expedia might mention the parking thing above as when you are booking whatever you’re thinking is the cost if driving in it is $50+ more than the booking fee says. They also charge a post tax fee of $30 a day. So the final hotel bill is going to be around $100 a day more than the Expedia booking daily cost is. So overall very good place to stay but the management does nickel-and-dime you and seems like the exception is most will fly in so the drive in people are not enough to bother with. "