Exterior

Reviews of Holiday Inn Express & Suites Ironton, an IHG Hotel

2.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 320 out of 419 reviews" "
Rating 8 - Good. 76 out of 419 reviews" "
Rating 6 - Okay. 13 out of 419 reviews" "
Rating 4 - Poor. 4 out of 419 reviews" "
Rating 2 - Terrible. 6 out of 419 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly. Room was clean and well maintained.
Stayed 2 nights in Apr 2024
Response from Denna on 29 Apr 2024
Thank you so much for taking the time to share your fantastic 5-star review! We're absolutely delighted to hear that you had such a wonderful experience during your stay with us.Providing exceptional service and creating memorable experiences for our guests is always our top priority, and we're thrilled that we were able to meet and exceed your expectations.It's fantastic to know that you enjoyed your time with us, and we're glad that our accommodations and amenities added to the overall enjoyment of your stay.Your positive feedback means the world to us and serves as a great source of motivation for our team. We truly appreciate your kind words and your recommendation.Thank you once again for choosing to stay with us, and we can't wait to welcome you back for another fantastic stay in the future!Warm regards,Denna HackettAssistant General ManagerHoliday Inn Express

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and very nice. They went out of there way to accommodate us as we were traveling as a group. The women at the desk was a pleasure to talk with and provided us with information about the area only a local would know. The breakfast was great with lots of selections. I recommended the cinnamon rolls yumm! The room was nice and clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Margie, Greensboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean and safe.
Stayed 1 night in Apr 2024
Response from AGM on 12 Apr 2024
Dear Margie,Thank you so much for taking the time to leave us such a glowing 5-star review! We're absolutely thrilled to hear that you had such a fantastic experience during your stay with us.It's wonderful to know that you found our rooms to be clean and comfortable, and that our staff was able to provide you with friendly and helpful service. Providing a welcoming and pleasant environment for our guests is always our top priority, and we're delighted that we were able to exceed your expectations.Your positive feedback means the world to us and serves as a great source of motivation for our team. We truly appreciate your kind words and your continued patronage.Thank you once again for choosing to stay with us, and we can't wait to welcome you back for another wonderful stay in the future!Warm regards,Denna HackettAssistant General ManagerHoliday Inn Express

10/10 Excellent

Timothy J. Poole

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, quiet even though the place was completely booked. Very clean rooms and the staff was excellent.
Stayed 1 night in Apr 2024
Response from AGM on 10 Apr 2024
Dear Mr. PooleThank you so much for taking the time to leave us such a glowing 5-star review! We're absolutely thrilled to hear that you had such a fantastic experience during your stay with us.It's wonderful to know that you found our rooms to be clean and comfortable, and that our staff was able to provide you with friendly and helpful service. Providing a welcoming and pleasant environment for our guests is always our top priority, and we're delighted that we were able to exceed your expectations.Your positive feedback means the world to us and serves as a great source of motivation for our team. We truly appreciate your kind words and your continued patronage.Thank you once again for choosing to stay with us, and we can't wait to welcome you back for another wonderful stay in the future!Warm regards,Denna HackettAssistant General ManagerHoliday Inn Express and Suites

10/10 Excellent

Jennifer, Lewistown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Only thing that bothered us was the juice machine was broken. We don’t drink coffee and only had milk as our other option. Also kids should be limited in the pool/hot tub. Ran into older couples who wouldn’t go in the area due the amount of kids and noise.
Stayed 2 nights in Mar 2024
Response from Denna on 26 Mar 2024
We apologize for any inconvenience caused by the broken juice machine during your stay. We understand that having a variety of beverage options is important, and we're sorry that we fell short in this regard. We have addressed the issue to ensure that all amenities are fully operational for our guests' enjoyment in the future.Regarding your concerns about the pool and hot tub area, we apologize if the presence of children caused any discomfort during your stay. While we aim to create a welcoming environment for guests of all ages, we understand the importance of maintaining a peaceful atmosphere, especially for those looking to relax. We will review our policies and consider implementing measures to ensure that all guests can enjoy the pool and hot tub area in a comfortable and enjoyable manner.Thank you for bringing these matters to our attention, and please accept our sincerest apologies for any inconvenience experienced. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Denna HackettAssistant General ManagerHoliday Inn Express

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice one-night stay for a baseball doubleheader
Stayed 1 night in Mar 2024
Response from Denna on 25 Mar 2024
It sounds like you had a fantastic time enjoying a baseball doubleheader during your stay with us! We're thrilled to hear that you found our hotel to be a comfortable and enjoyable base for your one-night visit. Whether you were catching the games or winding down after an exciting day, we're glad you chose to spend your time with us.If there's anything specific that stood out to you during your stay or any suggestions you have for how we can make future visits even better, please feel free to let us know. We're always looking for ways to enhance our guests' experiences and ensure they have everything they need for a memorable stay.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another baseball adventure or any future travels to the area!Best regards,Denna HackettAssistant General ManagerHoliday Inn Express

8/10 Good

Donald

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly on check in. Was working in Ashland, KY and stayed across the bridge in Ohio. Food options nearby, room was clean but could use some minor maintenence work (ie; caulking around toilet, etc). Bed was comfortable and the breakfast was good. 24 hr pool and hot tub access. A strong chlorine smell irritated my eyes, just being near the pool but there were plenty of people enjoying and not seeming to have the same issue. Hotel was quiet.
Stayed 2 nights in Feb 2024
Response from AGM on 12 Mar 2024
First let me apologize for the delay in my response.And we are pleased to read that your stay was a good one. We hope that you will consider us for a future stay.Thank YouDenna

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was open 24 hours and we were there for my daughter's birthday to swim. It was clean and not.too packed. Would definitely go back
Stayed 1 night in Feb 2024
Response from AGM on 12 Mar 2024
We are happy to read that your Daughter's Birthday was a good one and that you enjoyed the 24 hr pool and spa.We do hope to see you in the future for any Hotel needs.Thank YouDenna

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Jan 2024
Response from AGM on 12 Mar 2024
Good Morning,Thank You for the review and we look forward to seeing you in the future.Thank YouDenna

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made you feel welcome and interested in you as a customer. That’s hard to find these days!
Stayed 1 night in Jan 2024
Response from AGM on 12 Mar 2024
Good Morning,And thank you for the kind words and for taking a moment to give us some feedback.Thank YouDenna

10/10 Excellent

Fharley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff and very clean hotel!!
Stayed 2 nights in Jan 2024
Response from Denna on 19 Jan 2024
Thank You for the Awesome Review. We do appreciate that you stay with us.We look forward to a future stayThank You

8/10 Good

Kaycie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Denna on 15 Jan 2024
Thank You for taking a moment to complete our survey and giving us feedback.

10/10 Excellent

Erique

Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Denna on 15 Jan 2024
Thank You for taking a moment to give us feedback on your recent stay.We do appreciate it and were Happy to read it was a wonderful stay.

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Denna on 12 Jan 2024
Thank You for taking a moment to rate your stay with us.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and could tell they had really taken really good care of the cleaning
Stayed 1 night in Dec 2023
Response from Denna on 19 Jan 2024
Thank You for the review. I will agree our Housekeeping staff are The Best!!!!We do hope you will consider us for a future stay.Thank You

10/10 Excellent

Iosefa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were professional and friendly.
Stayed 4 nights in Dec 2023
Response from AGM on 18 Dec 2023
thank You for taking a moment to review your stay with us. We are pleased to read you had a good stay.We hope that you were able to enjoy some of the local restaurants like the Armory Smokehouse and take a moment to relax in our 24 hour pool and spa. We do hope you will consider us for a future stay.Thank YouDenna

8/10 Good

Rodney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean. Staff was friendly. Breakfast was good. My bed was uncomfortable but it was just not my type of mattress other people on the trip loved the mattress.
Stayed 2 nights in Dec 2023
Response from AGM on 11 Dec 2023
Good Morning,Thank You for taking a moment to review your stay with us. We are pleased to read you had a good time with us.We do hope that you had a chance to visit one of our local Restaurants Like the Armory Smokehouse and to unwind in our 24 hour pool and spa.We do hope you will consider us for a future stay.Thank YouDenna

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from AGM on 11 Dec 2023
Thank you for taking a moment to give us some feedback on your stay.We do hope that you will consider us for a future stay.Thank YouDenna

6/10 Okay

Micaela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Would of gave all 5 stars as the stay is always very nice & very clean. The issue is the pool area smells so strong of chemicals my children swam for maybe 10 minutes before their eyes & nose was burning so badly. My son with asthma couldn’t not stop coughing. The whole reason we booked this hotel was for the convince of the 24 hour pool but we were even able to use it on our 2 day stay. When I addressed the front desk about it they said there was nothing they could do about it other than text the maintenance man and no one complained but the other family that was in the pool are when we were also said to us that it was hurting their eyes and nose as well. I would of used this hotel every visit I had in this town if the issue was fixed.
Stayed 2 nights in Nov 2023
Response from AGM on 20 Nov 2023
Good Evening,I First off want to apologize for the inconvenience and for the issues that you encountered while staying. This is not a common occurrence and we do appreciate bringing it to our attention. We do hope that you will Consider us for a future stay.Thank YouDennaAssistant General Manager

8/10 Good

jesscia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have French vanilla international delight creamer in the morning! Enough said.
Stayed 1 night in Nov 2023
Response from AGM on 20 Nov 2023
Good Evening,Yay another coffee lover!!! and Thank You for taking a moment to leave us a review. Hope to see you in the Future.Thank YouDennaAssistant General Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from AGM on 20 Nov 2023
Thank You for staying with our Hotel.We do look forward to seeiing you for a Future stay.Thank YouDennaAssistant General Manager

10/10 Excellent

Leah

Stayed 1 night in Nov 2023
Response from AGM on 17 Nov 2023
Good Afternoon,Thank You for giving our Hotel such an amazing review.We so look forward to a future stay with us.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from AGM on 17 Nov 2023
Good Afternoon,Thank You for taking a moment to give us some feedback on your stay. We do appreciate the good review. If we can be of any further assistance please feel free to contact us.Thank YouDenna

6/10 Okay

Hunter

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Eric

Stayed 1 night in Nov 2023
Response from Regina on 13 Nov 2023
Thank you for taking the time to review our hotel. We strive to make each guest happy and it looks like we may have fell short. We would love to know what would have made your stay better. We hope to see you on your next visit to town.

10/10 Excellent

Savannah

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Regina on 13 Nov 2023
We are so glad you had a great stay. We hope that you were able to enjoy our 24 hour pool and hot tub as well as our complimentary hot breakfast buffet. We look forward to seeing you on your next visit to the area.

8/10 Good

Latisha

Stayed 1 night in Oct 2023
Response from AGM on 21 Nov 2023
Thank You for taking a moment to give us some feedback, We do appreciate you taking the time to do so.We do hope you will consider us for a future stay if the need should arise. Thank YouDenna

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from AGM on 4 Nov 2023
Thank You For the Awesome review.We do appreciate that you choose our Hotel for your stay.We look forward to a future visit.AgainThank You

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints
It was good, about what we expected
Stayed 2 nights in Oct 2023
Response from AGM on 25 Oct 2023
Thank You for choosing our Hotel.We do hope you had a moment to enjoy the 24 hour pool and spa.Thank You and We hope to see you soon.

10/10 Excellent

Stephanie

Stayed 1 night in Oct 2023
Response from Regina on 13 Nov 2023
Thank you for your great review. We appreciate your business and look forward to seeing you on your next trip to our area.

6/10 Okay

Michael

Only one person at the desk at checkin at 5 PM. Took about 30 minutes.
Stayed 1 night in Oct 2023
Response from AGM on 25 Oct 2023
Thank You for taking a moment to give us a review,To address the Check in delay. Unfortunately we do get busy unexpectantly and some check in is longer than usual. We do however Apologize for this delay.This is not our normal check in experience and hopefully your next experience with us will be a much better one.If we can be of any assistance please feel free to reach out to us.Thank You

6/10 Okay

Kenneth

Liked: Staff & service
There was no exhaust fan in the bathroom the shower mat had dirt or mold on it and the room smelled misty
Stayed 1 night in Oct 2023
Response from AGM on 25 Oct 2023
Thank You for the review.We have taken these issues to our Maintenance Manager and the Housekeeping Manager as well to address those issues. We do thank you for informing us of these, As sometimes things may get overlooked and not noticed and we rely on out guests to inform us. That way we can fix these issues for our guests to make their stays much more pleasant .Thank You

10/10 Excellent

Tabatha, Ashtabula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best experience we have had on our vacation. Staff very friendly and helpful! Breakfast was delicious! Best place we have stayed by far on our road trip!
Stayed 1 night in Oct 2023
Response from AGM on 25 Oct 2023
We are so pleased your vacation was awesome and that we could be apart of this experience. And i agree Breakfast is delicious. We do look forward to seeing you on your next vacation.Thank You

10/10 Excellent

Jimmie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and quiet.
Stayed 1 night in Oct 2023
Response from AGM on 25 Oct 2023
Thank You for the comments. Our location is a little out of the way but we are very quiet for relaxing especially in our 24 hour pool and spa. Thank YouHope to see you soon.

10/10 Excellent

allen

Stayed 3 nights in Sep 2023
Response from AGM on 4 Nov 2023
We so appreciate your SurveyThank You for an awesome one.Hope to see you for a future stay

10/10 Excellent

Denise

Stayed 1 night in Sep 2023
Response from AGM on 4 Nov 2023
Thank You for the Awesome scores.We do hope to see you for a future StayThank You

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Denna on 12 Sept 2023
Thank you for the Amazing Score.We do hope that you had time to enjoy our 24 hr pool and spa and to visit some of our local restaurants like the Armory Smokehouse, Buffalo wild wings,Thank You

10/10 Excellent

Jimmie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 1 night in Sep 2023
Response from Denna on 12 Sept 2023
Thank You for your response.

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very clean. The bedding is so soft and comfortable!!
Stayed 1 night in Aug 2023
Response from Denna on 12 Sept 2023
Thank You We are glad to hear your experience was a good one.

10/10 Excellent

Joseph

Stayed 1 night in Aug 2023
Response from Denna on 12 Sept 2023
Thank You for taking a moment to give us a review. We do hope that your stay was a good one.We look forward to seeing you for a future visit.Thanks Again

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great from check in to check out! I loved breakfast, it could have been a little hotter but it was amazing!
Stayed 2 nights in Jul 2023
Response from AGM on 22 Aug 2023
Thank you for stay with us and giving us a review.We are pleased to read that your stay was a good one.We do hope that you will consider us for a future stay.We also hope that you were able to relax in our 24 hr pool and spa.Have an amazing DayThank YouDennaAssistant General Manager

2/10 Terrible

Micaela

Stayed 1 night in Jul 2023
Response from Denna Assistant General Manager on 17 Jul 2023
I am sorry that that you had such a terrible stay with us. However if you would like to call so we could discuss the issues you may have had, i will be glad to talk with you. Thank You

8/10 Good

Jekamiah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice but changed me again. Eventhough i paid on Expedia.
Stayed 1 night in Jul 2023
Response from Denna on 17 Jul 2023
Thank you for the review. If we can be of any further assistance please reach out to us.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Denna on 17 Jul 2023
Thank You for the awesome review

10/10 Excellent

Leah

Stayed 2 nights in Jun 2023
Response from AGM on 3 Jul 2023
Thank You for the awesome review

6/10 Okay

Stephen, Dolton

Travelled with family
Liked: Staff & service
OK, but room had a weird smell.
Stayed 1 night in Jun 2023
Response from AGM on 3 Jul 2023
Thank You for your feedback.

10/10 Excellent

Judith

Stayed 2 nights in Jun 2023
Response from AGM on 3 Jul 2023
Thank You for the outstanding numbers.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here two days ago and everything was great except our room had not been cleaned. I let them know when we checked out. We are back again today with a clean king suite and it’s just so quiet and relaxing here. This is our fourth time staying here and even tho it’s close to home, we feel like we are out of town and truly enjoy the peace and quiet.
Stayed 1 night in Jun 2023
Response from Regina on 13 Jun 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express IRONTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Patricia J.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a really nice clean hotel. Our room was large and updated. Staff was friendly and helped us with eating suggestions and when my aunt needed to visit an urgent care they allowed me to stay in my room past checkout to await her return. Breakfast was fresh and a level above even tho normal hotel fare.
Stayed 1 night in Jun 2023
Response from Denna on 12 Jun 2023
Thank You for the review. and We do hope that your Aunt is doing well.Hopefully we will see you for a future stay.Thank YouDennaAssistant General Manager

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable beds, staff at desk at checkin very friendly and accommodating, good location,
Stayed 1 night in Jun 2023
Response from Denna on 12 Jun 2023
Good Morning,Thank You for taking a moment to give us a review.We are pleased to read that your stay was a good one.Hope to see you for a future stay.Thank YouDennaAssistant General Manager