Ueda Ishiyu Hotels

"The staff were amazing! The breakfast was so good and we were looking forward to it every morning. Overall great service , probably the best hotel service I’ve received! I’m looking forward to my next stay! - Aldrin and Family"

"We stayed in this ryokan for a family trip. The city is unknown to non-Japanese people, but the people at the ryokan were so kind and helpful. Sometimes it was not easy to communicate as their English was not the best, but they tried their best to help. The meals were awesome, and the bath places were great as well. We were totally satisfied and I strongly recommend this place."

"Hotel’s onsen as shown in the website pictures are for members only. Only basic dormitory style rooms were offered with public bath which had water pressure problem that 2 cannot wash at the same time. The bath uses regular, non-hot spring water which only open from 800-2000. No hot water in the dormitory bathrooms. Hotel is well equipped with gym and game room however for members only. Wish more clarification on the booking sites for this. "

"予約を取るのが大変難しい。"

"レストランは研修中？の女性が、動き、声かけ、気付きが抜群に良かった。男性陣がもっと全体に目を向けないと研修中の女性の動きがよいだけに負荷がかかりすぎてると思う。ドリンクオーダーもテーブルにベルもないしわざわざ注文を伝えにレジまで行く有様。 夜のコンサート企画は素晴らしい演奏で聴き応えがありました。"

"Nice hotel"

"Cozy hotel and nice staff. Main reason friendly staff."

"Great place to stay for a reasonable price. Staff was pleasant and polite, and the room was clean and comfortable."

"Location of property is convenient to everything you need to enjoy your vacation. "

"荷物預かりサービスが24時間体制だったことがとても助かった。 お部屋も清潔で、スタッフの対応も心地よかったです。"

"I don’t believe this accommodation justify the cost if you will stay at this property without dinner and breakfast. I was able to reduce the expense for a night to c. $55 by using Expedia credits equal to $30, but if I didn’t have it, I would recommend to stay another one. Far from the center of Matsumoto Nothing was around the property Nothing would be provided to kids, such as amenities, welcoming tea and snacks, basically. The only nicer point was hot spring with good scene"

"Very nice stay. "

"食事の際に飲みものを注文したがなかなか来なかったのが残念でした"

"This place is so authentic. It was a true gem of a Japanese experience for our family. We loved everything about it: hospitality, clean rooms, beautiful views, natural spring style onsens… Highly recommend!"

"Great stay! Large room. Breakfast and lunch were an amazing experience. "

"A traditional Japanese onsen hotel. Staff are experienced and served with heart. Very nice experience if stay, would definitely recommend to anyone who will travel to this area!!"

"大浴場が時間制で男女入れ替わりになっていましたが、女性に入れ替わる時、脱衣場のマットの交換をして欲しかった。男性の後なので少しの気遣いがあると嬉しい。"