My first impression of the hotel was very negative due to the unpleasant smell, seemingly caused by locals urinating on the walls and streets due to a lack of washrooms. However, the staff were friendly, with a young man in a suit welcoming us and carrying our bags and child's stroller to our room.
I was surprised that while one bottle of water is free on the first night, additional bottles cost 1€ each. When I questioned the policy, the staff confirmed that new guests get a free bottle, but long-term guests don't, which seemed absurd.
The first night was decent with functioning air conditioning. However, the second night was uncomfortable due to the hot weather and a malfunctioning AC. Despite my complaints and a staff member taking a picture of the thermostat, the issue wasn't resolved, leading to another sleepless night.
I later discovered the thermostat is controlled by the receptionist, who shuts off the AC after midnight to save electricity, sometimes forgetting to turn it back on, causing some rooms to experience AC problems.
On our last night, a loud noise from the bathroom kept my family awake. Despite the night shift staff's attempts to fix it, the problem persisted. At 5 AM, they offered to switch our room, but with our flight at 9 AM, it wasn't feasible.
I expressed my dissatisfaction, explaining that my stay was uncomfortable and my vacation ruined. I requested a partial refund but was told it was against their policy. I hope Expedia compensate me
