6/10 Okay
NINA
Travelled with family
22 Mar 2024
Liked: Cleanliness
The rooms are pretty nice and spacous. However our phone was broken plus a bed side lamp in the premium suite which they never fixed. Which meant we couldn't communicate with the front desk unless physically walked down. Our experience in overall was great until the last minute. The front desk never brought down our luggages to the lobby eventhough we had checked out 3 hours prior. We were on the 6th floor and the elevator only went up to the 5th floor. The whole building is very narrow and they had new guests at the time we needed our luggages. We had to walk up 6 floors and bring them down or we'd missed our taxi to the airport. It was a very disappointing situation. Will not go back to this property again. I'm very upset with how the front desk person managed this because i genuinely believe he intentionally didn't help.
NINA
Stayed 4 nights in Mar 2024