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Reviews of Fairfield Inn & Suites by Marriott Jackson

2.5 out of 5
Fairfield Inn & Suites by Marriott Jackson
1335 Vann Dr, Jackson, TN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 435 out of 643 reviews" "
Rating 8 - Good. 144 out of 643 reviews" "
Rating 6 - Okay. 35 out of 643 reviews" "
Rating 4 - Poor. 11 out of 643 reviews" "
Rating 2 - Terrible. 18 out of 643 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joni, Alpharetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! Great area with shopping and many restaurants to choose from. Highly recommend!
Stayed 1 night in May 2024

10/10 Excellent

Myra

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our short time there!
Stayed 1 night in May 2024

8/10 Good

Pankaj Har

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Place.
Stayed 2 nights in Apr 2024

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

10/10 Excellent

Peggy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in, I was asked for my card, informed staff I had already paid on Expedia, was told was for incidentals. However, I checked my bank account and had debit for room charge from Expedia another room charge from the hotel and a charge for incidentals. Staff at the desk stated Expedia just put my card on file but didn’t charge it, but that I could get with the manager in the morning and they would take care of it. Frustrating.
Stayed 1 night in Apr 2024

6/10 Okay

Ronald

Okay
Stayed 1 night in Mar 2024
Response from AGM on 31 Mar 2024
I'd love to hear more feedback on how we could make your stay top tier for you and future guests

8/10 Good

Carl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place to stay on our route.
Stayed 1 night in Mar 2024
Response from AGM on 31 Mar 2024
Thank you for your feedback, we appreciate your business.

10/10 Excellent

MIchael

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Good place. Very clean. Staff is very friendly.
Stayed 1 night in Mar 2024
Response from AGM on 31 Mar 2024
Thank you for sharing about your stay!

10/10 Excellent

Pamela

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from agm on 31 Mar 2024
Thank you for sharing about your stay!

10/10 Excellent

Francis

Stayed 1 night in Mar 2024
Response from AGM on 31 Mar 2024
Thank you for sharing about your stay!

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and hotel were good. The mattress was not so good. It was firm on the edges but beyond that everything collapsed and rolled to the center. I spoke to the front desk and reported my concern. The staff member said the mattress was probably old. She did not seem concerned beyond that. No "we will check it out" or "sorry to hear that".
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from AGM on 12 Feb 2024
Thank you for taking the time to provide us with your feedback!

10/10 Excellent

Ed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay! Clean and convenient to many options
Stayed 3 nights in Feb 2024
Response from AGM on 12 Feb 2024
Thank you for taking the time to provide us with your feedback!

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AGM on 12 Feb 2024
Thank you for taking the time to provide us with your feedback!

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was excellent, beautiful, and clean. The staff helpful . Breakfast was excellent with great choices. We stayed there whe going to meet up with our grandkids on a Friday. It was so above average that we also stayed there on our way back home.. great bed and shower. Excellent!!!!
Stayed 1 night in Feb 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay again
Stayed 3 nights in Jan 2024

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend!
Very clean and comfortable!
Stayed 2 nights in Jan 2024

10/10 Excellent

Cathy S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Yasmin

Stayed 1 night in Jan 2024

10/10 Excellent

Kyle, Nashville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and welcoming! Also, the room was super clean and comfortable.
Stayed 1 night in Dec 2023

6/10 Okay

Young

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Nancy A

Stayed 1 night in Jan 2024

10/10 Excellent

Kelli

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and nice.
Stayed 2 nights in Jan 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Anthony, Lookout Mountain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Phillip, Titusville

Travelled with family
Stayed 5 nights in Dec 2023

10/10 Excellent

Joy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast setup was one of the best I've seen. I'm close to fifty and have traveled quite a bit so my husband and we're impressed on the free breakfast. Staff was extremely friendly, definitely will stay here again when in the area.
Stayed 1 night in Jan 2024

10/10 Excellent

SHEILA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Lois

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was excellent and friendly. Breakfast was tasty and fresh. Rooms were clean and comfortable. I would definitely stay again.
Stayed 1 night in Jan 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
New, clean and reasonably priced.
Stayed 1 night in Dec 2023

2/10 Terrible

Jason

Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

MICHAEL

Stayed 4 nights in Dec 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Srinivasulu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had great stay
Stayed 1 night in Dec 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

toni

Liked: Cleanliness, staff & service, property conditions & facilities
Lot of restaurants near by and near the hwy
Stayed 1 night in Nov 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Micki

Travelled with family
Liked: Amenities
👍
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely courteous and helpful
Stayed 1 night in Nov 2023

10/10 Excellent

Christy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly and so nice. It was clean and we had a very pleasant stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
Good place to stay. The bed wasn’t the most comfortable ever, but it was ok. Breakfast was sufficient but not spectacular, however the staff did a great job keeping it stocked/fresh. Olivia checked us in and was very kind. Overall I would stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Getrude, Murfreesboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean and bed comfortable.
Stayed 1 night in Nov 2023
Response from Olivia, Assistant General Manager on 11 Nov 2023
Thank you for the feedback, we appreciate your business!

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The flashing light was disturbing. It was a smoke detector I assume
Stayed 1 night in Oct 2023
Response from Olivia, Assistant General Manager on 11 Nov 2023
Thank you for bringing this to our attention!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Oct 2023
Response from Olivia, Assistant General Manager on 11 Nov 2023
Thank you for taking the time to share your feedback