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关于杰克森维尔 - 市中心 - I-95 希尔顿欢朋酒店的点评

2.5 out of 5
杰克森维尔 - 市中心 - I-95 希尔顿欢朋酒店
1331 Prudential Dr, Jacksonville, FL

点评

7.8

还可以

10 分 - 超赞。401 条好评，共有 1000 条点评" "
8 分 - 还可以。308 条好评，共有 1000 条点评" "
6 分 - 一般。133 条好评，共有 1000 条点评" "
4 分 - 很差。81 条好评，共有 1000 条点评" "
2 分 - 糟糕。77 条好评，共有 1000 条点评" "

8.0/10

清洁度

8.6/10

员工和服务

7.6/10

服务设施

7.6/10

住宿条件和设施

7.4/10

环保

点评

4/10 很差

James，Debary

与配偶出行
不满意：住宿条件和设施，清洁度
Place was under renovation. Everything was dirty. Saturday afternoon there was hammer drilling on the floor above. When called the hotel. They denied there was renovations going on at that time. Can’t trust this chain or support of Expedia on this matter. Although, Expedia can only go by what’s told to them. I should have taken pictures and audio recordings. Quite an extent for a simple Stay that cost 300.00
2024 年 5 月入住 1 晚

4/10 很差

Glen

与家人出行
满意：清洁度
不满意：住宿条件和设施
Limited parking available due to heavy equipment taking up several spots. We were still charged $12 to park but there was nothing available. We had to park in a public garage and pay for that as well. I would not stay here until the renovation is completely finished.
2024 年 5 月入住 1 晚
Mechelle 于 2024年05月13日 的回复
Thank you for taking the time to share your experience with us. Please accept our sincere apology we did not meet your expectations during your stay, Our goal is to always provide the best possible service to our guest, we look forward to having the opportunity to serve you again and give us 5 stars

10/10 超赞

Susannah

带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The whole staff is amazing! Tina greets you every morning for breakfast, then Peaches is there to give you a great experience ! The front desk is so helpful and quick, Michelle does an amazing job! I will definitely stay here again!
2024 年 5 月入住 4 晚
Mechelle 于 2024年05月13日 的回复
Thank you for resond!!

2/10 糟糕

Kimberly

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room was dirty. Filters for air conditioner lying on the floor. They only cleaned the room if we asked them to. Front desk was rude. Would never go to this Hampton again. Any time in the past that I stayed at a Hampton it was well worth the money, definitely not this time. So disgusted in this place.
2024 年 5 月入住 2 晚
Mechelle 于 2024年05月22日 的回复
Thank you for taking the time to share your experience with us. Please accept our sincere apology we did not meet your expectations during your stay,Our goal is to always provide the best possible service to our guest , we look foward to having the oppoortunity to serve you again and give us 5 stars

2/10 糟糕

Jennifer

满意：员工和服务
不满意：住宿条件和设施，清洁度
2024 年 5 月入住 2 晚
Mechelle 于 2024年05月13日 的回复
Thank you for taking the time to share your experience with us. Please accept our sincere apology we did not meet your expectations during your stay, Our goal is to always provide the best possible service to our guest, we look forward to having the opportunity to serve you again and give us 5 stars

4/10 很差

Joshua

与配偶出行
不满意：员工和服务
Daytime staff was alright but nighttime staff was unprofessional and not helpful. Parking was a joke since they are having renovations. You would think if they knew a concert was in town and you had a lot of reservations and you had to pay for parking that they would figure something out in advance and be as helpful as possible with the stress of finding parking. Very aggravating on that part. Rooms were alright but as said before they are renovating. Definitely not worth paying 218 bucks for one night. If I stay in Jacksonville ever again it won’t be there.
2024 年 5 月入住 1 晚
Mechelle 于 2024年05月22日 的回复
Thank you for taking the time to share your experience with us. Please accept our sincere apology we did not meet your expectations during your stay,Our goal is to always provide the best possible service to our guest , we look foward to having the oppoortunity to serve you again and give us 5 stars

10/10 超赞

Gaylene

满意：住宿条件和设施
Good
2024 年 4 月入住 6 晚
Mechelle 于 2024年05月13日 的回复
Thanks for the response

10/10 超赞

Margaret

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff Christy and Sherry were so kind and friendly. They assisted me to my room because of my handicap of limited walking.
2024 年 4 月入住 1 晚
Mechelle 于 2024年05月22日 的回复
Thank for the review!!

2/10 糟糕

Joni

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Property is old, dirty, out dated and smells like smoke. The tub had chipped pieces in several spots. The chairs in the room we're stained. This is the worst hotel I've stayed in in a very long time.
2024 年 3 月入住 1 晚
Mechelle 于 2024年05月22日 的回复
Thank you for taking the time to share your experience with us. Please accept our sincere apology we did not meet your expectations during your stay,Our goal is to always provide the best possible service to our guest , we look foward to having the oppoortunity to serve you again and give us 5 stars

2/10 糟糕

Jarvis

2024 年 4 月入住 1 晚
Mechelle 于 2024年05月13日 的回复
Thank you for taking the time to share your experience with us. Please accept our sincere apology we did not meet your expectations during your stay, Our goal is to always provide the best possible service to our guest, we look forward to having the opportunity to serve you again and give us 5 stars

8/10 还可以

James

与家人出行
满意：员工和服务
Staff was all amazing. Beds slept well. Property is being renovated and overdue for that. Hallways and elevators were extremely dirty from the construction. Homeless were apparent in the area and they lock the even the front door at night bc of this. It was ok for the one night stay like we did but I wouldn’t stay for a vacation there until the renovations were done at least.
2024 年 4 月入住 1 晚
Mechelle 于 2024年05月22日 的回复
Thank you for taking the time to share your experience with us. Please accept our sincere apology we did not meet your expectations during your stay,Our goal is to always provide the best possible service to our guest , we look foward to having the oppoortunity to serve you again and give us 5 stars

8/10 还可以

Owen

商务旅客
满意：服务设施
There was some renovations going on but the staff was extremely friendly and helpful.
2024 年 4 月入住 2 晚
Mechelle 于 2024年04月12日 的回复
Thank you for taking the time to share your experience with us. Please accept our sincere apology we did not meet your expectations during your stay,Our goal is to always provide the best possible service to our guest , we look foward to having the oppoortunity to serve you again and give us 5 stars

10/10 超赞

ramon

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good
2024 年 3 月入住 2 晚
Mechelle 于 2024年04月12日 的回复
Thank you for taking the time to share your experience with us. Please accept our sincere apology we did not meet your expectations during your stay,Our goal is to always provide the best possible service to our guest , we look foward to having the oppoortunity to serve you again and give us 5 stars

4/10 很差

Don

不满意：住宿条件和设施
Requested an ADA wheelchair room. If our room was considered accessible, the beds were too high and the placement of the toilet paper holder was terrible for both a walker or wheelchair. Also renovations were not complete in the room, and we were not told it would be under renovation while we were there.
2024 年 3 月入住 4 晚
Mechelle 于 2024年04月12日 的回复
Thank you for taking the time to share your experience with us. Please accept our sincere apology we did not meet your expectations during your stay,Our goal is to always provide the best possible service to our guest , we look foward to having the oppoortunity to serve you again and give us 5 stars

6/10 一般

NATALYA

满意：住宿条件和设施
2024 年 3 月入住 3 晚
Mechelle 于 2024年04月12日 的回复
Thank you for taking the time to share your experience with us. Please accept our sincere apology we did not meet your expectations during your stay,Our goal is to always provide the best possible service to our guest , we look foward to having the oppoortunity to serve you again and give us 5 stars

2/10 糟糕

Ronni

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Mechelle 于 2024年04月12日 的回复
Thank you for taking the time to share your experience with us. Please accept our sincere apology we did not meet your expectations during your stay,Our goal is to always provide the best possible service to our guest , we look foward to having the oppoortunity to serve you again and give us 5 stars

4/10 很差

Catherine

与配偶出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
I would stay at this hotel again but not until 2025. It is under renovation and there were issues. I am understanding of construction dust, but that's not all we encountered. Here's the lowdown: Good - staff was friendly, parking plentiful, convenient location, nice breakfast, comfortable bed. Bad - security (side door left open during the day for construction workers and not once asked for my ID), room had lingering cigarette smoke odor, room was not as clean as I would have liked, not enough towels*, no lids for coffee cups at breakfast, A/C unit started smelling like it was burning on our last morning there, key access cut off before 11 am when checkout is at noon. *Regarding towels, we were short a washcloth. I asked for one at the front desk, and they said they had ordered some but they had not been delivered yet. They gave me one that was clean but stained. While eating breakfast, I heard another guest complaining about not having towels. Make me wonder if they're not getting any new until the reno is done.
2024 年 2 月入住 2 晚
Mechelle 于 2024年04月12日 的回复
Thank you for taking the time to share your experience with us. Please accept our sincere apology we did not meet your expectations during your stay,Our goal is to always provide the best possible service to our guest , we look foward to having the oppoortunity to serve you again and give us 5 stars

4/10 很差

Kara，Crawfordville

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
The reserved and fully paid for room was not available at 3:00pm for check in. We were told there were *no* rooms available. At 3:30 we got into our room, and told there are *no* towels in the hotel. We had no hand soap, no wash cloths, no hand towels and no bath towels… we were given a “left over towel” from another room while it was being cleaned just so we had ONE towel. The next day we’re given two pool towels since there were still *no* bath towels. Ridiculous. The bed had stains. Positive side- no bugs.
2024 年 2 月入住 2 晚
Mechelle 于 2024年04月12日 的回复
Thank you for taking the time to share your experience with us. Please accept our sincere apology we did not meet your expectations during your stay,Our goal is to always provide the best possible service to our guest , we look foward to having the oppoortunity to serve you again and give us 5 stars

2/10 糟糕

Meli

不满意：清洁度、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Mechelle 于 2024年04月12日 的回复
Thank you for taking the time to share your experience with us. Please accept our sincere apology we did not meet your expectations during your stay,Our goal is to always provide the best possible service to our guest , we look foward to having the oppoortunity to serve you again and give us 5 stars

6/10 一般

Alicia，Chicago

与配偶出行
满意：清洁度
Southern Grill near by was great for lunch.
2024 年 2 月入住 1 晚
Mechelle 于 2024年04月12日 的回复
Thank you for taking the time to share your experience with us. Please accept our sincere apology we did not meet your expectations during your stay,Our goal is to always provide the best possible service to our guest , we look foward to having the oppoortunity to serve you again and give us 5 stars

4/10 很差

Kurt

不满意：住宿条件和设施，清洁度
2024 年 2 月入住 1 晚
Mechelle 于 2024年04月12日 的回复
Thank you for taking the time to share your experience with us. Please accept our sincere apology we did not meet your expectations during your stay,Our goal is to always provide the best possible service to our guest , we look foward to having the oppoortunity to serve you again and give us 5 stars

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice personnel
2024 年 2 月入住 1 晚
Mechelle 于 2024年04月12日 的回复
Thank you for taking the time to share your experience with us. Please accept our sincere apology we did not meet your expectations during your stay,Our goal is to always provide the best possible service to our guest , we look foward to having the oppoortunity to serve you again and give us 5 stars

2/10 糟糕

Jose

2023 年 12 月入住 1 晚
Mechelle 于 2024年04月12日 的回复
Thank you for taking the time to share your experience with us. Please accept our sincere apology we did not meet your expectations during your stay,Our goal is to always provide the best possible service to our guest , we look foward to having the oppoortunity to serve you again and give us 5 stars

6/10 一般

barbara

满意：清洁度
2024 年 2 月入住 4 晚
Mechelle 于 2024年04月12日 的回复
Thank you for taking the time to share your experience with us. Please accept our sincere apology we did not meet your expectations during your stay,Our goal is to always provide the best possible service to our guest , we look foward to having the oppoortunity to serve you again and give us 5 stars

8/10 还可以

Robert

满意：员工和服务，清洁度
不满意：住宿条件和设施
2024 年 2 月入住 1 晚
Mechelle 于 2024年04月12日 的回复
Thank you for taking the time to share your experience with us. Please accept our sincere apology we did not meet your expectations during your stay,Our goal is to always provide the best possible service to our guest , we look foward to having the oppoortunity to serve you again and give us 5 stars

6/10 一般

Dawn

2024 年 2 月入住 1 晚
Mechelle 于 2024年04月12日 的回复
Thank you for taking the time to share your experience with us. Please accept our sincere apology we did not meet your expectations during your stay,Our goal is to always provide the best possible service to our guest , we look foward to having the oppoortunity to serve you again and give us 5 stars

8/10 还可以

Drake

2024 年 1 月入住 1 晚

2/10 糟糕

fred

商务旅客
不满意：清洁度、住宿条件和设施、客房舒适度
AVOID!!!!
The place needs renovations. Paint chipping off bathroom ceiling. Water came out black. Flooring was stained. When I made the reservation online it said parking was free, but they charged $12/day! Never cleaned room after 5 days.
2024 年 1 月入住 4 晚

6/10 一般

Jimmy

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I need my receipt
2024 年 1 月入住 1 晚

2/10 糟糕

Vincent

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Some issues- 1/17/24
This place was way less than satisfactory. There was construction going on, so the noise was continual, and loud, until 6:30 PM. There was a shortage of towels, and we were unexpectedly charged $12 for parking, which we tricked into paying. (There was an empty lot adjacent to the property. There was a good restaurant across the street, called The Southern Grille.
2024 年 1 月入住 1 晚

4/10 很差

真实旅客

团体旅客
不满意：清洁度、住宿条件和设施、客房舒适度
Would not stay again
Hotel looks run down. Drains were clogged in the bathroom.
2024 年 1 月入住 1 晚

2/10 糟糕

Charlie

与家人出行
不满意：员工和服务、住宿条件和设施、客房舒适度
Worst place i ever stayed
It was terrible from the beginning. i pulled up and went inside. The receptionist wasnt very friendly at all. She acted like it i was bothering her. On the site it said there was limited room service. come to find out there was none at all. Got to the room it was a handicap room which i didn't need. the shower was terrible. it was my wife's birthday and i wanted it to be special but that didn't happen. We ended up leaving around 4 am. We didn't even stay there 12 hours it was so bad.
2024 年 1 月入住 2 晚

8/10 还可以

Jon

2024 年 1 月入住 1 晚

2/10 糟糕

Lisa

带宠物出行, 商务旅客
满意：员工和服务
不满意：住宿条件和设施，服务设施
I’m very disappointed in this hotel! The staff is incredibly nice but the actual hotel is not. The rooms are absolutely disgusting. I had to be changed into another room due to how awful the shower and toilet were! The room I went into was a little better but the shower didn’t drain, hair was all in the shower and the lounge in the room was stained all over and the carpets are stained with who knows what. For 150$ a night I expect more than red roof inn quality. Don’t stay here if you can help it. Very confused as the ratings are very good on Expedia.
2024 年 1 月入住 1 晚

4/10 很差

Walter

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚

8/10 还可以

Helen

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
Overall good
Overall it was a good stay. The staff was not very friendly and made it feel like an inconvenience to even ask a question but the rooms were decent and clean
2024 年 1 月入住 5 晚

4/10 很差

真实旅客

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
The reception charged parking twice
The reception charged parking twice for the same car against two separate rooms we had booked. While checking in, we clearly told her that we have one car, and she gave only one dashboard slip. But still, for both the rooms, the parking fee was added, which is not good.
2023 年 12 月入住 1 晚

4/10 很差

Roberto，West Palm Beach

2023 年 12 月入住 1 晚

2/10 糟糕

Patrick

与家人出行
不满意：住宿条件和设施，清洁度
2023 年 12 月入住 2 晚

2/10 糟糕

Kaeley

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Upon checking in, we were asked to come back in 30 minutes because there were no key cards available despite having a checkin time of 3pm. 30 minutes later when we were able to enter our room, the bed was stripped of all linens with them located in the corner on a chair. Staff did accommodate the linens after we had asked, however, this is unacceptable after paying for a nice place to stay.
2023 年 12 月入住 1 晚

2/10 糟糕

Thais，Miami

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is the worst Hampton hotel that I ever stayed in, it was so terrible, the toilet had a rustic ring around the seat inside, the floors/carpet were terrible dirty, the closets door were broken, the elevators were very dirty, the place smell was very old, I got there after 7 hours of driving just to spend one night so I can continue driving the next day, I was so tired that I didn’t say anything bc I wanted to wait for the next morning to complain about it, I asked to talk to the manager bc I wanted a refund, she told me that there was nothing she could do about and there were other people complaining about the same thing, I have pictures so I can prove that I’m saying the truth and I’m gonna Call corporate or anyone that can give me my money back
2023 年 12 月入住 1 晚

10/10 超赞

Jon

2023 年 12 月入住 1 晚

4/10 很差

Rickey

带宠物出行, 团体旅客, 商务旅客
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
They changed my card to many times
2023 年 12 月入住 1 晚

2/10 糟糕

Gurleen

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
DO NOT RECOMMEND THIS HOTEL! We stayed on the Christmas day here while visiting JAX. Horrible/No Room Service even after requesting multiple times for help (Had to clean our own room and bathroom and get towels from front desk), drilling and construction noises coming from other rooms during the first day of stay, room looked like a roadside inn room with broken lamp shade, run down furniture and dirty carpets. Front desk did not take any action on our complaints or requests, told us manager is not available when asked for senior management to escalate too.

6/10 一般

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Dirty room and unfriendly staff
The room was disgusting. It didn’t look like the bathroom has been cleaned since the Hotel was originally opened. The toilet had a black ring around it and there was mold and grime in the shower. There were stains all over the floors through out the room. The furniture in our room was so stained and dirty. The AC in the room was in pieces but seemed to work just enough to not make us miserable but it was very loud. I was fooled into booking this room due to the great reviews here but I wouldn’t stay here again.
2023 年 12 月入住 3 晚

2/10 糟糕

pat

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
don’t stay here
room is disgusting. dirty. asked for floor to be cleaned of sticky stains but never was done bed uncomfortable pillows completely flat
2023 年 12 月入住 1 晚

2/10 糟糕

patricia，orlando

与家人出行, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Don’t stay in this hotel, everything about it is awful and disgusting.
2023 年 12 月入住 2 晚

4/10 很差

真实旅客

商务旅客
不满意：清洁度、住宿条件和设施、客房舒适度
Very Disappointed...
Didn't know it when I booked this reservation, but the hotel is undergoing renovations. With this, I wouldn't recommend staying here until they are done. Pictures are just an example but overall, very disappointed with this stay. Very rundown - mold, stains, coils in the bed straight to your back, etc. Also, with the renovations, people working nightshifts or requiring to work from the hotel during the day... be aware that work with the associated loud noises (banging, etc.) goes from 9AM-6PM. I'm sure this hotel will be nice once renovated but definitely not recommended right now. For as much as you'll pay to stay here... not worth it!
2023 年 12 月入住 2 晚

4/10 很差

Tristan

与配偶出行, 商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
Our room was super old and had mold in the shower. The bed was awful and sunk in the middle. Husband and I could not sleep in it. The room was dirty. We asked to move rooms and they said we couldn't. worse sleep ever.
2023 年 12 月入住 4 晚

4/10 很差

Tanner

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This property in under renovation. This was not mentioned anywhere. Room carpet was dirty, toilet was stained and dirty and there were crumbs in my bed. Hotel staff was rude, unfriendly. Ice machines were broken on my floor and they charge you additional for parking. This was not mentioned anywhere either. I had to pick up a hand held phone receiver to get access into lobby as it was after hours. The idea of holding a phone to my mouth was disgusting as this phone was out there for anyone on the street to touch. This is not acceptable since so much has been changed due to Covid. Who wants to put a phone receiver to their mouth?? I would never have stayed here if I knew about the renovations and will never stay here again.
2023 年 12 月入住 1 晚