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Reviews of Hilton Garden Inn Jacksonville Ponte Vedra Sawgrass

3 out of 5
Hilton Garden Inn Jacksonville Ponte Vedra Sawgrass
45 Pga Tour Blvd, Ponte Vedra Beach, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 627 out of 1002 reviews" "
Rating 8 - Good. 242 out of 1002 reviews" "
Rating 6 - Okay. 71 out of 1002 reviews" "
Rating 4 - Poor. 31 out of 1002 reviews" "
Rating 2 - Terrible. 31 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

James D

Liked: Cleanliness, property conditions & facilities
Clean and safe
Stayed 4 nights in May 2024
Response from Chase on 11 May 2024
Thank you for the review. We hope you have travels and consider us next time you are in the area.

10/10 Excellent

Christie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was last minute and so reasonable in pricing…….thank you!
Stayed 1 night in May 2024
Response from Chase on 11 May 2024
Thank you so much for the review and glad you had such a great stay. Next time you are in the area, we hope you will consider us for your lodging needs.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, front desk was extremely nice and breakfast was good!
Stayed 1 night in May 2024
Response from Chase on 5 May 2024
Thank you so much for your review. We hope next time you are in the area, that you consider staying with us again. Safe travels.

10/10 Excellent

REBECCA

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff! Beautiful hotel! They have an amazing restaurant called Mulligans that has great food! Cool walking distance to shops and stores! Brought our dog along and they gave him a warm welcome along with us! Def will be back!!
Stayed 1 night in May 2024
Response from Chase on 5 May 2024
Thank you so much for the review. We are glad you enjoyed your stay and look forward to seeing you again. Safe travels!

10/10 Excellent

Varsha

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in May 2024
Response from Chase on 4 May 2024
Thank you for your review. We hope next time you are in the area, you consider us for your lodging needs.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and very friendly staff
Stayed 2 nights in Mar 2024
Response from Chase on 4 May 2024
Thank you for your review. Please consider us next time you travel to the area.

8/10 Good

John

Stayed 3 nights in Apr 2024
Response from Chase on 4 May 2024
Thank you for the review. I am sorry we did not fully meet your expectations during your stay but do hope you will consider giving us another try next time you are in the area.

10/10 Excellent

Dieter, Newtown Square

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service. Great location. Highly recommended.
Stayed 4 nights in Apr 2024
Response from Chase on 29 Apr 2024
Thank you for the review. We hope you will consider us again in the future.

10/10 Excellent

Blair

Travelled with family
Clean, great staff, and rooms are comfortable with a nice temperature. Mattress was only drawback as very firm.
Stayed 1 night in Apr 2024
Response from Chase on 29 Apr 2024
Thank you for the review. We hope you will consider us again in the future.

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to TPC, very nice place
Stayed 1 night in Apr 2024
Response from Chase on 29 Apr 2024
Thank you for the review. We hope you will consider us again in the future.

6/10 Okay

Sandra

Travelled with partner
Conveniently located. Breakfast was excellent. Understaffed. Wait person worked very hard. Check in was very slow. Room had issues. Had to be moved.
Stayed 1 night in Apr 2024
Response from Chase on 27 Apr 2024
Good day, I am sorry that you did not have the experience during your stay with us. We recently upgraded our computer systems are still working on being as proficient as usual with check in. We do hope that next time you are in the area that you do consider us and give us a chance to provide the level of service you expect with our brand.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 1 night in Apr 2024
Response from Chase on 24 Apr 2024
Thank you so much for your review. We hope you consider us again the next time you are in the area. Happy travels.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Chase on 22 Apr 2024
Thank you for your review, we hope you will consider us on your next travels to the area!

8/10 Good

Arthur

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
When we arrived at check in (3 PM) and the room wasn't ready. We were told to wait in the lobby and a room should be ready in <30 mins. After 30 minutes I checked, and a new front desk attendant was there and said he wasn't aware we were waiting in the lobby. He then promptly got us a key. The facility itself is very nice, clean and well done. The built in shower chair was a bonus (I usually bring my own). Things got very noisy after 1AM both in the parking lot and in neighboring rooms.
Stayed 1 night in Apr 2024
Response from Chase on 22 Apr 2024
Good day, we hope this finds you well. We are sorry that you experienced less than exceptional service upon your stay with us. We will work with our newer staff to ensure they provide the level of service expected from us. We hope you will consider us again next time you are in the area and give us another chance to WOW you. Safe Travels

10/10 Excellent

ALEX, Austin

Liked: Cleanliness, staff & service, amenities
Newer facility with nice decor.
Stayed 1 night in Apr 2024
Response from Chase on 22 Apr 2024
Thank you for your review, we hope you will consider us on your next travels to the area!

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Chase on 10 Apr 2024
Thank you so much for your review. We look forward to seeing you again.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Very good choice
Stayed 3 nights in Mar 2024
Response from Chase on 5 Apr 2024
We are so glad you enjoyed your stay with us. See you next time.

10/10 Excellent

Melinda, Ponte Vedra

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful to me and my 2 dogs, Bella and Paco!! Thank you so much!! Will definitely stay again!! :)
Stayed 2 nights in Apr 2024
Response from TS on 3 Apr 2024
Thank you Melinda for staying with us. We look forward to seeing you again soon!

8/10 Good

Lynn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
There was a leaky faucet in the bathroom, overnight flooded the bathroom. The tub is old and oddly put in backward. A good location and the property was fine for the price.
Stayed 4 nights in Mar 2024
Response from TS on 2 Apr 2024
We are so happy you took the time to share your experience with us. We apologize for any inconvenience and would have loved to hear about it while you were still on property to provide a speedy resolution. Come back and see us again soon!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chase on 25 Mar 2024
Thank you so much for the review.

10/10 Excellent

Loran

Stayed 2 nights in Mar 2024
Response from Chase on 25 Mar 2024
Thank you so much for the reivew

10/10 Excellent

Alice

Travelled with partner
Liked: Amenities
The staff was welcoming, friendly, and helpful.
Stayed 2 nights in Feb 2024
Response from Chase on 25 Feb 2024
We are so glad that you enjoyed your stay with us.

6/10 Okay

Ron

Business traveller
Liked: Cleanliness, property conditions & facilities
The room I picked wasn’t available and the one front desk lady wasn’t very friendly… all other staff were very friendly though. Parking lot is very small. Otherwise it’s a nice hotel, probably just overpriced for what you’re getting.
Stayed 1 night in Feb 2024
Response from TS on 24 Feb 2024
Thank you for staying with us Mr. Seiber. We hope you enjoyed your premium complimentary upgrade. Cheers

8/10 Good

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe & clean - walk to market & drug store & a few places to eat - convenient, practical, simple
Stayed 3 nights in Feb 2024
Response from TS on 24 Feb 2024
Thank you for staying with us. It was our pleasure. We look forward to having you stay with us again!

10/10 Excellent

Marc, Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property seems very new. Staff was incredibly friendly.
Stayed 1 night in Feb 2024
Response from TS on 19 Feb 2024
Thank you, Marc, for staying with us. Visit us again soon!

8/10 Good

Ainee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from TS on 17 Feb 2024
Thank you Ainee for leaving us a review. It was out pleasure to have you stay with us and we hope to see you again very soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, nice restaurant, convenient, easy parking
Stayed 1 night in Feb 2024
Response from TS on 9 Feb 2024
Thank you Robert for staying with us and leaving us a review. Visit us again soon!

10/10 Excellent

Darren, Indooroopilly

Liked: Amenities, property conditions & facilities
Great location for visiting family at Vicars Landing
Stayed 5 nights in Feb 2024
Response from TS on 9 Feb 2024
Thank you for staying with us Darren, it was our pleasure and we hope to see you again soon.

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A business person’s hotel that also seems like a nice place for families enjoying the area.
Stayed 2 nights in Jan 2024

10/10 Excellent

Scott

Stayed 3 nights in Jan 2024
Response from Chase on 25 Mar 2024
Thank you for your review.

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk attendant at check in good have been more welcoming. Everything else was good.
Stayed 1 night in Jan 2024
Response from TS on 9 Feb 2024
It was a pleasure to have you stay with us Eric and we look forward to having you stay with us again soon!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very clean with large rooms. Restsurant accessible through the lobby.
Stayed 1 night in Jan 2024
Response from TS on 9 Feb 2024
It was a pleasure to have you stay with us again Patricia. We hope to see you again very soon.

10/10 Excellent

Caitlin, Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from TS on 9 Feb 2024
Thank you for staying with us Caitlin. Visit us again soon.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience
Stayed 1 night in Jan 2024
Response from TS on 29 Jan 2024
Thank you, Patrick, for choosing the Hilton Garden Inn Ponte Vedra Beach. It was our pleasure to host your stay. Visit us again soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from TS on 29 Jan 2024
Thank you Robert for sharing your kind words. It was a pleasure to have you stay with us and we hope to see you again very soon.

4/10 Poor

Jonathan

Stayed 2 nights in Jan 2024
Response from Chase on 25 Mar 2024
So sorry you did not receive the level of service we strive to provide and hope you will give us another chance next time you are in the area.

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,safe, market nearby. Nothing fancy, has all the basic conveniences.
Stayed 3 nights in Jan 2024
Response from TS on 25 Jan 2024
Thank you Mr. Howard for choosing to stay with us at the Hilton Garden Inn Ponte Vedra Beach. It was our pleasure to host you and hope to see you again very soon!

6/10 Okay

Aziz

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from TS on 25 Jan 2024
Thank you for taking the time to share your experience with us. We truly appreciate you.

8/10 Good

Aziz

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Jan 2024
Response from TS on 23 Jan 2024
Thank you Aziz for staying with us. It was our pleasure. Visit us again soon!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from TS on 25 Jan 2024
Ms. Linda it was a delight to have you stay with us. Come back and see us very soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from TS on 23 Jan 2024
Thank you, David, for staying with us. We appreciate you and hope to host you again very soon!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were having a family gathering and wanted to stay outside of Jacksonville. Our reservation was accidentally changed by the hotel. We were not sure what to expect. However the hotel front person Chase eased our concerns showed us a couple of rooms and we we ended up having a good time even know our rooms were not together. And all 10 of us enjoyed breakfast compliments of the hotel and Chase made sure we were having a nice stay. Great location and hotel was very clean!!
Stayed 1 night in Jan 2024
Response from TS on 23 Jan 2024
Thank you for staying with us. It was our pleasure and hope to see you again very soon!

6/10 Okay

Latoya

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from TS on 23 Jan 2024
Thank you Latoya for taking the time to share your experience.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
quiet
Stayed 5 nights in Jan 2024
Response from TS on 23 Jan 2024
We appreciate you for choosing us. Come back and stay with us soon!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Low quality service and overpriced
The carpet in the room was not clean. later I receive a text asking how the room is and when I mentioned it I was promised that someone will come to clean it. No one showed up. For a $290 per night, this is horrible service.
Stayed 1 night in Jan 2024
Response from TS on 23 Jan 2024
Thank you for sharing your experience. We apologize for the inconvenience and hope you can give us another chance to make it right.

10/10 Excellent

Robert, palmer

Stayed 4 nights in Jan 2024
Response from TS on 23 Jan 2024
Thank you Robert, for taking the time to share your experience. It was our pleasure and hope to host your stay again very soon.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is limited but staff will direct you where it is safe.
Stayed 1 night in Jan 2024
Response from TS on 23 Jan 2024
Thank you for taking the time to share with us. Please visit us again very soon!

10/10 Excellent

jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nices. Very clean and comfortable
Stayed 2 nights in Dec 2023
Response from TS on 23 Jan 2024
Thank you for staying with us. We appreciate you and welcome you back any time!

8/10 Good

Barbara

Stayed 4 nights in Dec 2023
Response from TS on 29 Dec 2023
Thank you for taking the time to share your experience with us. We hope to see you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from TS on 29 Dec 2023
Thank you for taking the time to share your experience with us Mr. Michael and we do hope to see you again very soon.