Blackout curtains, free cots/infant beds, free WiFi, bed sheets

Reviews of Red Roof Inn Jacksonville Airport

2 out of 5
Red Roof Inn Jacksonville Airport
1063 Airport Road, Jacksonville, FL

Reviews

5.2
Rating 10 - Excellent. 169 out of 1000 reviews" "
Rating 8 - Good. 145 out of 1000 reviews" "
Rating 6 - Okay. 157 out of 1000 reviews" "
Rating 4 - Poor. 165 out of 1000 reviews" "
Rating 2 - Terrible. 364 out of 1000 reviews" "

5.4/10

Cleanliness

6.8/10

Staff & service

4.8/10

Amenities

5.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sashauna RediResponse Specialist on 14 May 2024
Hello William,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN JACKSONVILLE AIRPORT. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 Okay

Vashon

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Average experience. Clean and convenient. Would go back bottom line. Perfect for a budget for under 100$ a night.
Stayed 1 night in May 2024
Response from Sashauna RediResponse Specialist on 8 May 2024
Dear Vashon,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN JACKSONVILLE AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our convenient location and the cleanliness and the other kind remarks you mentioned. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

4/10 Poor

Joan

Travelled with partner
Liked: Cleanliness, staff & service
The room was big and clean and the bed was fine. The staff (Kay) was awesome! Having Denny's next door is a definite plus. However, the the microwave didn't work, the refrigerator did not get cold, The television remote was dead, and there was no phone in the room! If everything thing had been working properly, it would have been better.
Stayed 1 night in Apr 2024
Response from Sashauna RediResponse Specialist on 1 May 2024
Dear Joan,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN JACKSONVILLE AIRPORT. I'm so glad you were pleased with the cleanliness of the spacious room and the comfort of the bed. I will make sure to share your comments regarding the great service you received from Kay with the rest of our team. However, we do want to apologize for the broken amenities. I have also brought your feedback to management's attention in an effort to address your concerns. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 Good

corgina

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 3 nights in Mar 2024
Response from Linton RediResponse Specialist on 30 Apr 2024
Hello Corgina, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSONVILLE AIRPORT and I were delighted to see your 4/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

2/10 Terrible

Jordan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as I walked into the room it felt unsafe with neighbors asking for money and how long my stay was.
Stayed 1 night in Apr 2024
Response from Linton Rediresponse Specialist on 22 Apr 2024
Hi Jordan,Thank you for telling us about your recent visit at RED ROOF INN JACKSONVILLE AIRPORT. At Red Roof, the safety of our guests is our first priority, so I was disappointed to read you felt unsafe. Please know guest feedback enlightens us in areas of opportunity so that we can make improvement. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

2/10 Terrible

Hannah

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled like smoke, there was blood on the toilet seat, there was someone passed out in the grass, and they took a copy of my driver’s license and it just felt inappropriate to do so. If you all have that many issues you have to take drastic security measures, then you need to figure it out.
Stayed 1 night in Apr 2024
Response from Sashauna RediResponse Specialist on 18 Apr 2024
Dear Hannah,Thank you for taking the time to tell us about your stay at the RED ROOF INN JACKSONVILLE AIRPORT. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the the smoke smell in the room, the unclean toilet seat and the other issues you listed is truly regrettable. We are very sorry for your experience. Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Re

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything!!!
Stayed 2 nights in Apr 2024
Response from Linton RediResponse Specialist on 16 Apr 2024
Dear Re,Thank you for telling us about your recent visit at RED ROOF INN JACKSONVILLE AIRPORT. I was delighted to read that everything was excellent with your stay. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

2/10 Terrible

Rita

Travelled with partner
Disliked: Amenities, property conditions & facilities
possible drug sales going on in parking lot, couldn't sleep. heard a mouse or rat in the room in the middle of the night
Stayed 1 night in Mar 2024
Response from Xao RediResponse Specialist on 4 Apr 2024
Dear Rita,We are sorry to hear your recent experience at the Red Roof Inn Jacksonville Airport did not meet your expectations. In regard to the possible pest mentioned, we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. As it pertains to your other comments, I will bring them to the property’s attention in an effort to address your concerns.We appreciate your business and truly value your feedback. On behalf of Red Roof, we look forward to providing you with better future stays.Sincerely,XaoRed Roof ManagementRediResponse Specialist

4/10 Poor

Robert

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was the least expensive in the area for a one-night stay; this is why it was selected. The reception desk was manned by two completely disinterested personnel (one upon arrival and one upon departure). While we were there, the police were in the parking lot arresting two intoxicated persons; we ate at the next-door Dennys and while there we observed the police arresting another individual at the gas station on the other side of Dennys. There are a few homeless encampments in the patch of woods in between the hotel and Dennys. Spend an extra $10-20 and stay somewhere else - this place is scary.
Stayed 1 night in Mar 2024
Response from Sashauna RediResponse Specialist on 30 Mar 2024
Dear Robert,We are sorry to hear your recent experience at the RED ROOF INN JACKSONVILLE AIRPORT did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Christopher

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute booking, and I respect that people live here full time. However, as a motel it was in pretty bad shape, a very dirty room (worst I had ever seen), extremely long and unorganized check-in, and a generally unsafe feel. I would not recommend staying here if there are other options.
Stayed 1 night in Mar 2024
Response from Kerry-Lee RediResponse Specialist on 16 Mar 2024
Dear Christopher,We appreciate your participation in our guest survey here at the RED ROOF INN JACKSONVILLE AIRPORT. However, we apologize for the poor experience you had with us as reflected in your rating. You indicated the hotel lacked cleanliness, check in was lengthy and you felt unsafe. I completely empathize with your feelings of disappointment and frustration. I want to assure you that the problems you faced do not align with the level of hospitality we aim to provide. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

4/10 Poor

Leah

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Red Roof Management on 10 Mar 2024
Hello Leah, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Jacksonville Airport and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist

2/10 Terrible

Harmony

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed in Red Roof hotels before so I'm well aware that they aren't updated or comparable to a room at the Hilton, but this location was disgusting. There was a fruit fly type infestation in the bathroom. As soon as I turned the water on they came flying out of the faucet head and drain. It was so gross that I packed my bags first thing in the morning and skipped the shower. People were partying until 5am. The walls are paper thin so you hear everything. No sleep. No shower. No shampoo. No coffee maker. Some lady had her Rotweiler off leash walking through the parking lot. I will never stay at a Red Roof again.
Stayed 1 night in Mar 2024
Response from Linton Rediresponse Specialist on 5 Mar 2024
Dear Harmony,Thank you for telling us about your recent visit at RED ROOF INN JACKSONVILLE AIRPORT. I was disappointed to read that the insects you reported, the issue with the faucet and the lack of amenities were the hindrances of your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. At Red Roof, comments from our guests are always welcome and as such, your review will be shared with upper management in an effort to address the concerns highlighted. We value you as our guest and appreciate your business. I wish you all the best in your future travels. Regards,Red Roof Management

2/10 Terrible

Tom

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room was dirty. Floor not swept. Bathtub not clean.
Stayed 1 night in Mar 2024
Response from Sashauna RediResponse Specialist on 3 Mar 2024
Dear Tom,Thank you for taking the time to tell us about your stay at the Red Roof Inn Jacksonville Airport. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the uncleanliness of the room, the floor and the bathtub is truly regrettable. We are very sorry for your experience. At Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

janea

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on 2 Mar 2024
Thank you for taking a moment to leave a review, Janea. The staff and I at the Red Roof Inn Jacksonville Airport appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

6/10 Okay

Shanga

Liked: Staff & service
Check in was super easy. Front desk was smiling and easy going although it was late. Check in was quick. Room was clean but there was roaches. I don't want to call front desk to bother about a roach. What can they do?
Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on 29 Feb 2024
Dear Shanga,Thank you for taking the time to tell us about your experience at the Red Roof Inn Jacksonville Airport. I am glad to read that you were pleased with how easy check-in was, how easy going the front desk staff was and the cleanliness of the room. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Rod, San Mateo

Disliked: Cleanliness, staff & service, property conditions & facilities
I’ve never written a negative review for any hotel until now since I feel strongly about my experience with Red Rood Inn by JAX Airport. The area generally felt unsafe (the sheriffs were even interviewing the front desk agent during my entire check-in process for some incident that occurred that evening). When I got to the room, the floors weren’t swept, cigarette burns and dried blood stains on the sheets were apparent. The bathtub appeared to have not been cleaned for a very long time and looked filthy. After 5 minutes there, I decided that it was best to just leave and find another losing elsewhere even if it meant spending more.
Stayed 1 night in Feb 2024
Response from Sashauna RediResponse Specialist on 26 Feb 2024
Dear Rod,We are sorry to hear your recent experience at the Red Roof Inn Jacksonville Airport did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. At Red Roof, we appreciate your business and truly value your feedback.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excellent

jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
Had a good stay
Stayed 2 nights in Feb 2024

6/10 Okay

Mark

Stayed 1 night in Feb 2024
Response from Linton RediResponse Specialist on 20 Feb 2024
Hello Mark, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSONVILLE AIRPORT and I were disappointed to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Served my needs
Stayed 1 night in Feb 2024
Response from Sashauna RediResponse Specialist on 19 Feb 2024
Dear Judith,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Jacksonville Airport. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Alicia

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Response from Linton Rediresponse Specialist on 15 Feb 2024
Dear Alicia,Thank you for telling us about your recent visit to RED ROOF INN JACKSONVILLE AIRPORT. I was delighted to read that you had an excellent visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 Excellent

Alicia

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems
Stayed 2 nights in Feb 2024
Response from Linton RediResponse Specialist on 15 Feb 2024
Dear Alicia,Thank you for telling us about your recent visit to RED ROOF INN JACKSONVILLE AIRPORT. I was delighted to read that you had no issues during your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 Excellent

Scott

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and nice front desk staff
Response from gm.kemesha on 13 Feb 2024
thank you mr. scott we welcome you here with us again anytime.

2/10 Terrible

Gregory

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Feb 2024
Response from gm.kemesha on 13 Feb 2024
could you explain what nothing means in your opinion? we would like to hear how your stay. hope it was a great one

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Sashauna RediResponse Specialist on 9 Feb 2024
Hello Richard,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Jacksonville Airport. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Go somewhere else!!!!
Everything was really out of date, the mattresses was old and pillows flat. No working phone or clock, the remote didn’t work the Television, the shower head wasn’t working right, all the water came out on the back side of the shower head. The day I was leaving I seen 2 Roaches, so that really turned me off. I would never recommend this place.
Stayed 2 nights in Feb 2024
Response from Sashauna RediResponse Specialist on 7 Feb 2024
Dear Valued Guest,Thank you for taking the time to tell us about your stay at the Red Roof Inn Jacksonville Airport. I am sorry that your experience did not meet your expectations, prompting your 4/10 score. The situation you described regarding the remote not working, the insects you reported and the other concerns you highlighted which hindered your stay is truly regrettable. We are very sorry for your experience. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll say this I’ve stayed here before some 8-9 years ago and I wasn’t happy with the room the staff it was not good and was not sure what it would this time But the rooms have been upgraded very nicely very clean good looking the manager and staff are very professional and nice I love it here
Stayed 7 nights in Jan 2024
Response from Nishaye RediResponse Specialist on 1 Feb 2024
Dear James, We appreciate your comments regarding your recent stay at the Red Roof Inn Jacksonville Airport. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very helpful and you loved the upkeep of our rooms, prompting your 10/10 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities, room comfort
I have nothing but good things to say about my day here at red roof so far
Stayed 7 nights in Jan 2024
Response from Linton RediResponse Specialist on 31 Jan 2024
Dear James,Thank you for telling us about your recent visit to RED ROOF INN JACKSONVILLE AIRPORT. I was happy to read that you were pleased with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 Excellent

Regina

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quit
Stayed 4 nights in Jan 2024
Response from Linton RediResponse Specialist on 31 Jan 2024
Dear Regina,Thank you for telling us about your recent visit to RED ROOF INN JACKSONVILLE AIRPORT. We thank you for your 5/5 rating. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 Poor

Yolanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Linton RediResponse Specialist on 23 Jan 2024
Hello Yolanda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSONVILLE AIRPORT and I were disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

10/10 Excellent

Chenita

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sashauna RediResponse Specialist on 22 Jan 2024
Hello Chenita,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Jacksonville Airport. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

4/10 Poor

Jayson, Lawrence

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Sashauna RediResponse Specialist on 22 Jan 2024
Hello Jayson,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Jacksonville Airport. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from Linton RediResponse Specialist on 21 Jan 2024
Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSONVILLE AIRPORT and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

James

Liked: Amenities
People were very nice
Stayed 1 night in Jan 2024
Response from Sashauna RediResponse Specialist on 19 Jan 2024
Dear James,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Jacksonville Airport. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our very nice staff. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 Okay

Ruby

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Kerry-Lee RediResponse Specialist on 16 Jan 2024
Dear Ruby, We at the RED ROOF INN JACKSONVILLE AIRPORT appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

8/10 Good

Sarah

Roof had dust and smelled of smoke when I reserved a non smoking room
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on 13 Jan 2024
Dear Sarah,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Jacksonville Airport. We are glad to have earned your 4/5 score. However, we are sorry to hear that the room smelled of smoke even though you reserved a non-smoking room. Please accept our sincerest apologies for the negative impact this had on your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. We appreciate your business and would love if you considered giving us another chance to win back your trust on your next stay to provide you with a 5-star experience. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Wayne

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You have to sleep in your car and still pay!
Night clerk went AWOL and sleep in one of the rooms instead of managing the desk. Did not return until 6 am so we had to sleep the night in the car. We hung around until the manager arrived. She said she would reimburse us for the rooms. However, she did not and now that we've left town and gone home she is ignoring our emails and phone calls too.
Stayed 1 night in Dec 2023
Response from Linton Rediresponse Specialist on 11 Jan 2024
Dear Wayne,Thank you for telling us about your recent visit to RED ROOF INN JACKSONVILLE AIRPORT. It's regrettable to read that the encounter you described you had hindered your experience. As it pertains to a reimbursement, please contact your original booking source to dispute the charges. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Red Roof Management

8/10 Good

Isaiah

Stayed 2 nights in Jan 2024
Response from Nishaye RediResponse Specialist on 2 Feb 2024
Dear Isaiah,The staff at the Red Roof Inn Jacksonville Airport and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Jessica

Travelled with family
Liked: Staff & service, room comfort
dirty floors
The floor was extremely sticky. Seemed like someone moped with soda.
Stayed 1 night in Jan 2024
Response from Recordo Rediresponse Specialist on 11 Jan 2024
Dear Jessica,Thank you for taking the time to complete our guest survey. We appreciate your 8/10 score and comments regarding your recent stay at the Red Roof Inn Jacksonville Airport. Red Roof apologize for the indicated unclean condition. Please know that this isn't the level of service that we stand for and will take this into consideration. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sashauna RediResponse Specialist on 3 Jan 2024
Hello Kelly,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Jacksonville Airport and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 Okay

Isaiah

It’s ok but not for long term they accept pets that’s a plus
Stayed 2 nights in Dec 2023
Response from Sashauna RediResponse Specialist on 3 Jan 2024
Dear Isaiah,Thank you for taking the time to tell us about your stay at the Red Roof Inn Jacksonville Airport. I was thrilled to see you were satisfied with your stay and our pet friendliness. We appreciate your 3/5 score. Nevertheless, at Red Roof we appreciate your feedback as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Lane

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room reeked of stale cigarettes and this odor penetrated everything including the bed and our clothing.
Stayed 1 night in Dec 2023
Response from Sashauna RediResponse Specialist on 2 Jan 2024
Dear Lane,Thank you for taking the time to tell us about your stay at the Red Roof Inn Jacksonville Airport. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the stale cigarette odor you encountered is truly regrettable. We are very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

4/10 Poor

Jamie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sashauna RediResponse Specialist on 2 Jan 2024
Hello Jamie,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Jacksonville Airport. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 Terrible

april

Disliked: Cleanliness, amenities, property conditions & facilities
The room: The bedding was stained and disgusting! The room smelled so overwhelming of cigarette smoke. No smoke detector just wires sticking out of the wall and a bracket on the wall where it should be. Toilet wouldn't flush and sink faucet was broken. The property: Check in person was outside smoking when I pulled in. Reaked of weed when she walked in with me and she was wearing pajamas. Broken down, unregistered cars in the parking spots in front of my room. Pool is filled with dirt. Over very sketchy vibe with the whole place! I would absolutely never recommend this place to anyone!!!
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on 26 Dec 2023
Dear April, We are sorry to hear your recent experience at the Red Roof Inn Jacksonville Airport did not meet your expectations. At Red Roof, we value your business and would like to assure you that this is not reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concern. We appreciate your business and we wish you all the best in your future travels. Sincerely, Carla Red Roof Management RediResponse Specialist

6/10 Okay

Tina

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Front desk was very nice. The room was run down, blankets & sheets had holes & burn marks in them on both beds. Lots of holes in the wall with bad patch jobs. Art work was missing though hangers were still up. Smoke alarm has a cage over it. Bed is hard and pillows old. Walls are thin so noise level is very loud. TV, bed lights & shower curtain looked newer, so they may actually be in process of some updates... not real sure Cell service is awful & wifi never connected ...and no phone in the room so if there had been an emergency you are out of luck to call for help. Area feels sketchy but typical for a Red Roof Inn Very close to airport, so convenient
Stayed 1 night in Dec 2023
Response from LaTunde Murrant. Rediresponse Specialist on 22 Dec 2023
Dear Tina,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN JACKSONVILLE AIRPORT. We value you as our guest and welcome your 3/5 score. At Red Roof we are thrilled to know that you were pleased with the convenience of the very close proximity of the airport, the very nice front desk and any other positives you highlighted. Nevertheless, as it relates to your comment of the thin walls, upkeep of the room and all other concerns that you mentioned. These will be taken into consideration to improve the quality of guest's stay with us. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 Okay

Peter

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good service, but not clean
Service at front desk was perfect. The place seemed safe. Those two parts of the stay were good. But the room was not too clean and that just made it uncomfortable. Also, the toilet ran.
Stayed 1 night in Dec 2023
Response from Chevanese RediResponse Specialist on 6 Dec 2023
Thank you, Peter, for your recent review of your stay at the Red Roof Inn Jacksonville Airport. It's great to hear that you appreciated our front desk service and safety. However, I am disappointed to read that the room wasn't thoroughly cleaned and the issue you encountered with the toilet. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.We look forward to another opportunity to serve you better at Red Roof the next time you're in town.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

6/10 Okay

Kelly, Ravenna

Stayed 1 night in Nov 2023
Response from LaTunde Murrant. Rediresponse Specialist on 20 Dec 2023
Hello Kelly, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSONVILLE AIRPORT and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Jess

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was about to fall asleep at 10pm because I had to wake up by 5am for a 14 hour drive. I get a random knock at my door at 10pm that night so I get up to check outside the peep hole. It was too foggy to even look through it. They knock again so I yell through the door “can I help you?” And they didn’t answer, just walked away. As a girl traveling by myself, this was pretty scary. I called the front desk and hoped it was them. They tried to avoid the question and I had to ask 5 times just for them to tell me it was them. Why couldn’t they just answer at the door? The rest of the night I could only get about 3 hours of sleep because I kept waking up to every noise I heard since I was on high alert now. They also tried to tell me I was in the wrong room when they were the ones that gave me the key for the room. I’m sure this doesn’t happen all the time, I just won’t be staying here again
Stayed 1 night in Nov 2023
Response from Abigail Red Roof Management RediResponse Speciali on 17 Nov 2023
Hello Jess,Thank you for taking the time to tell us about your stay at the Red Roof Inn Jacksonville Airport. You indicated that you had felt unsafe. Our sincerest apologies. We will take your comments into consideration to make changes to improve our customer experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your comments. We wish you all the best in your future travels.Sincerely,Abigail Red Roof ManagementRediResponse Specialist

2/10 Terrible

Joselyn, memphis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is dated, infested and dirty over all. Cheap rates but there several nicer and reasonable hotels within walking distance. Be aware of people loitering and hanging around the parking lot, not a good look for the property.
Stayed 3 nights in Nov 2023
Response from Abigail RediResponse Specialist on 15 Nov 2023
Hello Joselyn,Thank you for sharing your comments regarding your stay at the Red Roof Inn Jacksonville Airport. I'm truly disheartened to see that your stay was less than ideal. You indicated that the upkeep of the property hindered your experience. We will take your comments into consideration to make changes to improve our customer experience.It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. Thank you for sharing your concerns. We wish you all the best in your future travels.Sincerely, Abigail RediResponse Specialist

2/10 Terrible

Ronald

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sashauna Red Roof Management on 12 Nov 2023
Hello Ronald,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Jacksonville Airport. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Robert Long

Stayed 1 night in Nov 2023
Response from Chevanese RediResponse Specialist on 29 Nov 2023
Hello Robert,Thank you for rating your recent stay at the Red Roof Inn Jacksonville Airport. It's great to see you enjoyed your stay, resulting in a 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again, Robert, and we hope we have the opportunity to see you again in the future. Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist