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Reviews of Ascott Sudirman Jakarta

4.5 out of 5
Ascott Sudirman Jakarta
Ciputra World 2, Jalan Prof. Dr. Satrio Kav. 11, Jakarta, Daerah Khusus Ibukota Jakarta

Reviews

8.8

Excellent

Rating 10 - Excellent. 56 out of 98 reviews" "
Rating 8 - Good. 27 out of 98 reviews" "
Rating 6 - Okay. 11 out of 98 reviews" "
Rating 4 - Poor. 1 out of 98 reviews" "
Rating 2 - Terrible. 3 out of 98 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Wayner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room is very spacious and kitchen was well equipped, view from the balcony was amazing. during my stay (4D3N), a staff will knock on my door and ask if there's any laundry needed to be done and if i needed house keeping. i just hope they'll fix the air condition on level 18 as it can be quite warm at times
Stayed 3 nights in Mar 2024
Response from Aulia Nurwicaksono on 2 Apr 2024
Dear Wayner,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 Excellent

Selim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Mar 2024
Response from Aulia Nurwicaksono on 25 Mar 2024
Dear Selim,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 Excellent

Dezmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would to pass along a massive thank you to the staff for making our stay a memorable one. From the front-desk staff to the team stationed at the door, everyone provided great service with a smile and go over and beyond in ensuring that we have a great time whilst in Jakarta and our needs and wants were well-catered for. Located near Lotte Avenue and within the Ciputra World 2 complex, Ascott Sudirman Jakarta is within close proximity to many food, shopping and activity options yet located in a tranquil and quiet location. Great for guests who want to be in a convenient spot but not too overwhelmed by the hustle and bustle. Already looking forward to my next stay here!
Stayed 3 nights in Feb 2024
Response from Aulia Nurwicaksono on 4 Mar 2024
Dear DezmondThank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service staff. Thanks
Stayed 2 nights in Feb 2024
Response from Aulia Nurwicaksono on 26 Feb 2024
Dear Guest,Thank you for taking the time to provide us with your review.We were delighted to learn that in overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards.Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future.Best regards,Aulia NurwicaksonoGuest Service Manager

10/10 Excellent

Hussein, Riyadh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location is not on a main street
Stayed 2 nights in Jan 2024
Response from Aulia Nurwicaksono on 6 Feb 2024
Dear Hussein,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Aulia Nurwicaksono on 31 Jan 2024
Dear James,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

8/10 Good

KOTA

Stayed 14 nights in Nov 2023
Response from Aulia Nurwicaksono on 31 Jan 2024
Dear KOTA,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and upkeep of room are great! A bit secluded, so hard to walk to other locations. Pool a bit small with little light coming through.
Stayed 3 nights in Nov 2023
Response from Aulia Nurwicaksono on 25 Nov 2023
Dear JohnathanThank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

8/10 Good

Tyler

Liked: Cleanliness, staff & service
Mostly great! The pool area leaves a lot to be desired and is very small. Staff was incredibly kind and the breakfast buffet was also really nice! Cabs have a hard time finding the hotel as well.
Stayed 3 nights in Nov 2023
Response from Aulia Nurwicaksono on 25 Nov 2023
Dear TylerThank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Aulia Nurwicaksono on 25 Oct 2023
Dear Guest.Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 Excellent

Djoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will repeat.
Stayed 1 night in Sep 2023
Response from Aulia Nurwicaksono on 12 Oct 2023
Dear Djoko,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 Excellent

Mike

Stayed 4 nights in Sep 2023
Response from Aulia Nurwicaksono on 12 Oct 2023
Dear Mike,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

8/10 Good

Elizabeth

Stayed 4 nights in Aug 2023
Response from Aulia Nurwicaksono on 12 Oct 2023
Dear Elizabeth,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 Excellent

Salimah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are polite and attentive. The elevators were fast. The room has a good space and clean. At breakfast, the table weren't set up with basic crockeries. Food spread for main dishes not many variety.
Stayed 3 nights in Jul 2023
Response from Aulia Nurwicaksono on 10 Aug 2023
Dear Salimah,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 Excellent

Marissa

Stayed 1 night in Jul 2023
Response from Aulia Nurwicaksono on 10 Aug 2023
Dear MarissaThank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

6/10 Okay

JYHHER

Business traveller
Stayed 6 nights in Jul 2023
Response from Aulia Nurwicaksono on 14 Aug 2023
Dear Guest, Thank you for taking the time to provide us with your review. Best regards, Aulia Nurwicaksono Guest Service Manager

10/10 Excellent

Barlina, woodland hills

Stayed 1 night in Jun 2023
Response from Aulia Nurwicaksono on 10 Aug 2023
Dear Barlina,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 Excellent

Catherine

Stayed 2 nights in Jun 2023
Response from Aulia Nurwicaksono on 10 Aug 2023
Dear Catherine,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 Excellent

Danuwari

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room are fill with amenities. Best for business traveller or couple.
Stayed 3 nights in Mar 2023
Response from Kartika on 18 Mar 2023
Dear Mr. Danuwari, Thank you for taking the time in sharing your experience at Ascott Sudirman Jakarta. We are really happy that our facilities and service met your expectation. Thank you once again for your valuable feedback, really appreciate and we hope to welcome you back in the near future. Warmest Regards, Guest Service Team

10/10 Excellent

Nazeera

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big, clean, grand looking room
Stayed 2 nights in Feb 2023
Response from kartika on 11 Feb 2023
Dear Mr. Alvin Tan, Thank you for your perfect rating and review. We are thrilled to hear that you enjoyed your stay with us and we look forward to welcoming you back to Ascott Sudirman Jakarta sometime in the near future.Sincerely Guest Service Team

2/10 Terrible

Mehfooz Ali

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Payment issue
The checkin was ok but even the taxi driver don’t know where is the apartment. Hotel should state its tower 3. Got upgraded by Ms. Puan. Used hotel dinning for dinner and it was good. Used massage service which was not upto the mark. Now come to the bad part: I told the lady to put the amount of the massage on my room and I will pay once checking out. While preparing to pack, there was a knock on the door, a person from reception and massage lady standing there asking me abt my massage bill. I told them that I will pay when check out by credit card. While in shower after 10 minutes again they knock on my door and I shouted that I’m in shower. When I came out with luggage for checking out, Ghose two people were still standing on my door, I was surprised and felt irritated. Like I’m going to run away with their money. They accompany me to the reception until I paid. Felt insulted. They took the picture of my debit card also which I don’t like. It was a bad experience.
Stayed 1 night in Nov 2022
Response from Yenny Marlina on 7 Jan 2023
Dear Valued Guest,Thank you for taking time in sharing your experience at Ascott Sudirman Jakarta. As a valued guest, I apologize for the inconvenience some issue happen during your stay. Especially for the staff's service. I have relayed your valuable feedback to the team to ensure that it was an one off issue which will be corrected moving forward.Upholding our commitment in providing superior customer service, I hope that we can better your experience during your next travel and stay with us.Thank you once again for your valuable feedback, really appreciates and we hope to welcoming you back in the near future.Warmest Regards,Yenny Marlina Guest Service Manager

8/10 Good

Nikola

Stayed 2 nights in Nov 2022
Response from Kartika ( Guest Service Supervisor ) on 20 Nov 2022
Dear Mr/s Nikola, Greetings From Ascott Sudirman Jakarta Thank you for choosing us for your preferred stay Thank you for your rating. if there is any feedback please let us know to make your perfect stay

10/10 Excellent

Shella

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for 2 nights and they upgraded my room. Check in was fast and they upgraded my room. The room was spacious and has the necessities i needed, the only downside is not all electrical plug was working so needed to try few plugs to know which one is working. The AC doesn’t turn on automatically, so, you need to turn it on each time you get into the room. Staff are all helpful. Other than that, the stayed was delightful.
Response from Kartika ( Guest Service Supervisor ) on 20 Nov 2022
Dear Mr/s Shella, We are delighted to hear that you enjoyed our facilities and services during your stay and found our room space and facilities to meet your expectation. We thank you once again for your support and look forward to welcoming you back.Best Regards,

10/10 Excellent

abdulhadi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Guest Service on 26 Aug 2022
Dear Valued guest,Thank you for taking the time to share your experience at Ascott Sudirman Jakarta.Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future.Warmest Regards,

8/10 Good

JAE HO, Kowloon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over-all very friendly staff and clean facilities
Stayed 6 nights in Jul 2022
Response from Guest Service on 26 Aug 2022
Dear Valued guest,Thank you for taking the time to share your experience at Ascott Sudirman Jakarta.Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future.Warmest Regards,

10/10 Excellent

Vanessa Arninda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 3 nights in Jun 2022
Response from Guest Service on 26 Aug 2022
Dear Valued guest,Thank you for taking the time to share your experience at Ascott Sudirman Jakarta.Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future.Warmest Regards,

6/10 Okay

Paul

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Make sure you get a non smoking room
I gave my preference for a non smoking room on a high floor so was disappointed that the only available room was a smoking room on level 5. Despite being assured it was throughly cleaned, the room stank of smoke and all the furniture was covered in cigarette burns (literally every surface!) After complaining and a 10 minute wait at reception, we were given a much better non smoking room. The room was very nice and much cleaner however there were still a few things that were disappointing for a room at this price point. There were small stains on both sets of sheets we had, dirty pans in the kitchen, the towels were a bit ragged. There were also engrained stains on the sofa and on the desk. There were also no hand towels or face cloths provided, just 2 towels and 1 robe. Not good value for money.
Stayed 3 nights in Jun 2022
Response from Andita on 11 Jun 2022
Dear Valued Guest, Thank you for taking time in sharing your experience at Ascott Sudirman Jakarta. As a valued guest, I apologize for the inconvenience some issue happen during your stay especially for your preferences which couldn't meet and regarding the cleanliness while you were staying with us. I have relayed your valuable feedback to the team to ensure that it was an one off issue which will be corrected moving forward. Upholding our commitment in providing superior customer service, I hope that we can better your experience during your next travel and stay with us. Thank you once again for your valuable feedback, really appreciates and we hope to welcoming you back in the near future. Warmest Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel & location. Quiet & safe too
Stayed 2 nights in Aug 2021
Response from Okti Lusianti on 12 Aug 2021
Dear Valued guest, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest Regards, Okti Lusianti | Guest service Supervisor

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020
Response from Yenny Marlina on 13 Jul 2020
Dear Valued guest, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest Regards, Yenny Marlina Guest Service Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the room. Clean and tidy. Bed is comfy.
Stayed 2 nights in May 2020
Response from Yenny Marlina on 18 Jun 2020
Dear Valued guest, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest Regards, Yenny Marlina Guest Service Manager

8/10 Good

Mikiko

Stayed 3 nights in Feb 2020
Response from Yenny Marlina on 7 Oct 2020
Dear Valued guest, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest Regards, Yenny Marlina Guest Service Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Singapore brand
Positively cost effective :) in every sense.
Stayed 1 night in Feb 2020
Response from Yenny Marlina on 3 Mar 2020
Dear Valued guest, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest Regards, Yenny Marlina Guest Service Manager

10/10 Excellent

Deepu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in the Sudirman area
the best thing about this hotel is the convenience it accords to business travelers - from a fantastic location just of Sudirman Road to shuttle services that ferry you to the nearest mrt station and a steady stream of taxis that are available in the morning - the Ascott Sudirman helps make travel in Jakarta that much easier The rooms are large and tastefully decorated while the service is immaculate. You can also do any last minute shopping at the nearby Lotte Mall I highly recommend the Ascott for any business trip - especially for those with offices in the Sudirman area.
Stayed 1 night in Feb 2020
Response from Frontoffice on 9 Feb 2020
Dear Mr/Mrs. Deepu, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest Regards, Yenny Marlina Guest Service Manager

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Ribka - Guest Service Officer on 23 Dec 2019
Dear Mr. Humberto, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Yenny Marlina on 25 Dec 2019
Dear Valued guest, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest Regards, Yenny Marlina Guest Service Manager

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice location but loud
Nice new hotel but very noisy - can easily hear street traffic especially in studio. If a light sleeper I would avoid. Pool also not so relaxing because of street noise
Stayed 1 night in Dec 2019
Response from Yenny Marlina on 16 Dec 2019
Dear Mr. Mark, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest regards, Yenny Marlina Guest Service Manager

10/10 Excellent

Mohamed Azman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Ascott stay
Clean room, love the convenience and facilities.
Stayed 1 night in Nov 2019
Response from Yenny Marlina on 24 Nov 2019
Dear Valued guest, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest regards, Yenny Marlina Guest Service Manager

10/10 Excellent

Marc Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from yenny on 20 Oct 2019
Dear Mr. Marc Eric, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest regards, Yenny Marlina Guest Service Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Ribka on 18 Oct 2019
Dear Valued guest, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest regards, Guest Service Officer

10/10 Excellent

Adrian, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good buffets breakfasts , friendly staff, beautiful rooms
Stayed 6 nights in Aug 2019
Response from Yenny Marlina on 26 Sept 2019
Dear Value Guest, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Yenny Marlina on 26 Sept 2019
Dear Value Guest, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest regards, Yenny Marlina Guest Service Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad smell in the room and I call every day and no one fixed it
Stayed 5 nights in Jun 2019

10/10 Excellent

bingxing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had two bed room apartment. Everything was great. Breakfast need to improve on quality and choices. And staff need to be more attentive, not focusing on their mobile phones...
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019

6/10 Okay

Isabella, SIngapore

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I am disappointed with house keeping or room cleaning services as they were not cleaning my room properly. They did not fill in tissue, shower foam, shampoo and etc. It is small matters but make our family unhappy. We fed up to kept calling and reminding about this and we bought shower foam, tissues by our self. This is simply unacceptable actually. They were also not clean our glass and change with new one. Its totally MESS! And if you stay on this property and think this as usual hotel apartment, you need to be prepared that they were not give you dispenser of mineral water so you need to buy and prepare yourself. Hotel and the property is still new and well maintained. Staff is quite helpfull when I need to print my passport, they help me on this. It's just their Housekeeping SOP and Cleaning service need to be improve!
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, but not for light sleepers.
The building is new, but the entrance is way behind the main road....add 5 mins to your journey time when coming by car or walking. The insulation is terrible, you can hear noise from outside 24/7. No in room dining menu for two days. However the rooms are new and comfortable. The kitchen is awesome. The restaurant should have a better menu and larger portions. Overall the staff is nice.
Stayed 1 night in Apr 2019

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
We loved the apartment suite - perfect for our family and our stay. It was clean, the service was good and the room service was good and tasty as well.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spacious unit and excellent customer service. The front desk and the concierge are very helpful.
Stayed 1 night in Apr 2019