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Reviews of d'primahotel Airport Jakarta Terminal 1A

2 out of 5
d'primahotel Airport Jakarta Terminal 1A
Termina 1A, Arrival Gate, Soekarno Hatta Jakarta Airport, Tangerang

Reviews

6.0
Rating 10 - Excellent. 7 out of 89 reviews" "
Rating 8 - Good. 25 out of 89 reviews" "
Rating 6 - Okay. 24 out of 89 reviews" "
Rating 4 - Poor. 19 out of 89 reviews" "
Rating 2 - Terrible. 14 out of 89 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Wudchara

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from d'primahotel on 29 Jan 2024
Dear Mr/Mrs Wudchara.Thank you for visiting d’primahotel Manajemen Indonesia!We are very sorry for the inconvenience caused during the stay. Thank you for the rating and review that have been given, which means a lot for us to continue to improve the quality of our services. We look forward to welcoming you again at d’primahotel with an improvement services.Warm Regards,Management d’primahotel

2/10 Terrible

Anthony

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
What a dump.
No lift to reception . Only many stairs. Room tiny . Dreadful over sized pillows. Crazy hot thick bedding. Shower drain totally blocked flooded bathroom. Nothing was done except 1 extra towel provided. Never stay there again.
Stayed 1 night in Jan 2024
Response from d'primahotel on 29 Jan 2024
Dear Mr/Mrs Anthony.Thank you for visiting d’primahotel Manajemen Indonesia!We are very sorry for the inconvenience caused during the stay. Thank you for the rating and review that have been given, which means a lot for us to continue to improve the quality of our services. We look forward to welcoming you again at d’primahotel with an improvement services.Warm Regards,Management d’primahotel

8/10 Good

Emily

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

Craig

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst ever
Air conditioning not working. No lift 31 steps to room Repair starts to take air cond apart to try and fix and all i wanted was to sleep. Checked in after midnight. This was after being svammed at yhe airport .being chsrged $55 au for visa i did not need as an Australuan passport holder. And no card payments available.
Stayed 1 night in Sep 2023

6/10 Okay

Grant

Disliked: Cleanliness, property conditions & facilities
It's a layover hotel, it's as expected
Stayed 1 night in Sep 2023

2/10 Terrible

Alan

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The room was so hot and AC doesn't work.
Stayed 1 night in Aug 2023

6/10 Okay

Nicholas

Disliked: Cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

Ulf

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 1 night in Jul 2023

6/10 Okay

Charles

Travelled with partner
Liked: Cleanliness, staff & service
The room in the photo is deceiving. Our room HS a 1 foot perimeter around the bed to tightly squeeze and walk around. The staff was nice the the room was quiet.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
A room with no windows. Bigger than a pod but not much more comfortable
Stayed 1 night in Feb 2020
Response from AZIZ on 29 Feb 2020
Dear Our Guest Greetings from D’primahotel Airport Jakarta Terminal 1A Thank you for staying with us and for taking the time to express your concerns. We are very regretful to hear that you did not enjoy your stay with us. Kindly accept our most sincere apologies for this experience. I have personally addressed your comments with our internal team, and we will do our best to follow it up, as we want to ensure the comfort for all of our guests and to meet their expectations. We sincerely hope that you will give us the opportunity to welcome you back to give the experience you would rightly expect. Sincerely yours, Aziz Fadillah Manager In-Charge

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Best bet if you need to stay right by the airport.
The location right at the airport is great and the room is very basic, no windows but clean. Staff are friendly. The walls are paper thin and I could hear our next door neighbour's phone vibrate in their room. Also pretty sure there are rodents running around inside the walls/ ceiling - I couldn't sleep one bit.
Stayed 1 night in Oct 2019
Response from Aziz Fadhillah on 25 Nov 2019
Dear Sir/Madam, Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you for staying with us and for taking the time to express your concerns. We do apologize for the inconvenience that you experienced during your stay with us related to noisy and rodents that you have heard from your guest room. Together with our Chief Engineering, we will immediately do some investigation and do immediate actions to repair it. We will also do some repairment in our guest room wall and wishing there will be no more complaint from our guest. We sincerely hope that you will give us the opportunity to welcome you back to give the experience you would rightly expect. Sincerely yours, Aziz Fadhillah Manager In-Charge

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect for transiting passengers. My main grumble is that the 'free shuttle' is clearly dependent on their mood. First I was told it didn't exist, then I was told there would be one but only very early in the morning. My stay was brief, at less than six hours, but during that time I had to ensure drilling next door (random), rats running along the ceiling above, and someone being loudly sick twice in the wee hours. Not exactly a comfortable stay but it did the job. No window in my room. Decent shower.
Stayed 1 night in Jun 2019
Response from Erisa on 26 Jun 2019
Dear Mr.Mrs Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you for staying with us and for taking the time to express your concerns. We are very regretful to hear that you did not enjoy your stay with us. Kindly accept our most sincere apologies for this experience. I have personally addressed your comments with our internal team, and we will do our best to follow it up, as we want to ensure the comfort for all of our guests and to meet their expectations. We sincerely hope that you will give us the opportunity to welcome you back to give the experience you would rightly expect. Sincerely yours, Front Desk

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from AZIZ on 1 Jun 2019
Dear Guest, Greetings from d’Primahotel Airport Jakarta Terminal 1A Thank you for taking your time to review our hotel. We are glad to know that you had a great experience during your stay with us. Your review has been warmly welcome by our team and we will stay focus to improve our product and service in order to fulfill our guest's satisfaction. Once again thank you and we looking forward to welcome you again very soon. Sincerely yours, Aziz Fadillah Manager In-Charge

6/10 Okay

Heather

Liked: Cleanliness, room comfort
Good enough
It worked for catching up on sleep after long travel - dark and quiet. I am 5’3 so I fit in bathroom ok but I don’t think anyone taller then me would have been able too. It was a bit pricy if you only plan on sleeping - but it was convenient location at terminal 1a.. I did take a taxi because plane was delayed and I arrived 2am and was told train between terminals no longer runs that late.
Stayed 1 night in Apr 2019
Response from Aziz on 22 May 2019
Dear Guest Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you for taking your time to review our hotel. We are glad to know that you had a great experience during your stay with us. Your review has been warmly welcome by our team and we will stay focus to improve our product and service in order to fulfill our guest's satisfaction. Once again thank you and we looking forward to welcome you again very soon. Sincerely yours, Aziz Fadillah Manager In-Charge

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Aziz on 22 May 2019
Dear Guest Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you for taking your time to review our hotel. We are glad to know that you had a great experience during your stay with us. Your review has been warmly welcome by our team and we will stay focus to improve our product and service in order to fulfill our guest's satisfaction. Once again thank you and we looking forward to welcome you again very soon. Sincerely yours, Aziz Fadillah Manager In-Charge

2/10 Terrible

John

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible hotel. Overpriced single room. Aircon on freezing cold with no control. No Wi-Fi.
Stayed 1 night in Dec 2018

8/10 Good

WYNN

Check-in was fuss free. Room was adequate for a short stopover.
Stayed 1 night in Nov 2018
Response from BILAL on 1 Dec 2018
We are happy that you enjoyed your stay with us. thank you for your kind comments. We do hope you will stay again with us when you next visit Jakarta. Best Wishes

4/10 Poor

Marcelo, Washington D.C.

Disliked: Property conditions & facilities, room comfort
"Room with a view", seriously?
Orbitz room options lists "room with a view". I didn't get the joke. The room has no windows. This is not an option for the claustrophobic... You have to be extremely tired and pass out to not be bothered by the lack of a window. The location is convenient for the the Domestic Terminal only. If you flying internationally, there are other hotel options close by the airport. Staying at the Terminal 1A will require a shuttle or taxi to the international terminal. If you gonna have to use a shuttle anyway, may as well go to a better room.
Stayed 1 night in Aug 2018
Response from BILAL on 29 Aug 2018
Hello Mr, marcelo - Thank you for choosing dprimahotel Terminal 1A for your recent stay. We apologize for any inconvenience caused we don't have view room. We hope this will not deter you from staying with us during your next visit to Jakarta. Best Wishes

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location is convenient for stopovers. The water power for the shower was very week. Took me 20 minutes to take a simple shower!
Stayed 1 night in Aug 2018
Response from BILAL on 17 Aug 2018
Thank you for choosing dprimahotel Airport Jakarta for your recent stay. We apologize for any inconvenience for The shower . we hope this will not deter you from staying with us during your next visit to Jakarta. Best Wishes

10/10 Excellent

emily, yogy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a night or 3 days close to everythi
Room clean, 5min walking distance to station,buses,taxi, shops
Stayed 1 night in Jul 2018
Response from BILAL on 25 Jul 2018
Dear Mr/s EMILY SHARP, Thank you for your review, We waiting for you next coming to Jakarta Indonesia Regards,,

6/10 Okay

Holly, Singapore

Liked: Cleanliness, staff & service
Fit the purpose
We were traveling through Jakarta airport from Singapore to Pangkalan Bun and needed somewhere to crash for a few hours. I think we actually only spent 4.5 hours in the room and just slept and had a quick shower. For what we need it was perfect. Relatively easy to find and the check in process was quick and easy so we could just head to our room and sleep.
Stayed 1 night in May 2018

8/10 Good

Fernando

Liked: Cleanliness, room comfort
Great hotel for an overnight transfer at CGk
I used this hotel for an overnight transfer at CGK. Location is perfect for that, just off terminal 1A, the door is a bit difficult to find. The room is small and have no windows, but AC and it was clean amd tidy. Great place for a quick transfer avoiding Jakarta traffic, but the hotel is very fuctional, don't expect any fancyness

4/10 Poor

Kirk

Disliked: Cleanliness, property conditions & facilities, room comfort
Only option we had
No windows, felt like jail cell, no control of climate in the room, AC was very loud. Half of tv channels didn’t work, were frozen or just unavailable. Very friendly staff. 50,000 rupiah ($3.50) room deposit was ridiculous. Not a problem, just seemed useless. What was that even for?

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect airport stay
Great convenient stay at the airport

10/10 Excellent

Dan, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap but comfortable
We stayed here because of a long layover. We wanted a private room, a shower, and a bed. This hotel provided just that. It is very inexpensive in relation. This is not a vacation hotel but a quick stop location. It was clean, the bed was comfortable, and the water was warm. That is what we needed. If you keep your expectations low they will surpass it.
Stayed 1 night in Jan 2018

6/10 Okay

Dylan

It works
no windows. comfy beds. clean-ish. works for a very short stay
Stayed 1 night in Nov 2017

4/10 Poor

Song Lei, Jakarta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not satisfied with the Room
My room so many Ants in the wall, unlucky at that night all room full from Hotel can't change another's room to me, I have to go outside for awhile for pesticides my room
Stayed 1 night in Sep 2017

4/10 Poor

Peter

Liked: Cleanliness
Disliked: Staff & service, room comfort
Airport Hotel - Terminal 1
Very late (earlly?!) check in handled by apparently very junior, inexperienced agent. I made a mistake with check in date (booking made for the day earlier because of very early morning arrival) - no credit given, full rack rate charged even though I arrived at 02:00 Got to room, nice and clean enough, but then had to wait another 10mins for desk clerk to come and show me how to turn off lights. Switches extremely well hidden under bedside cabinets - no notes or instructions. Following morning, no wake up call and shower cold - no hot water. On check out, told desk clerk who said 'very sorry'. Didn't stay to check out 'breakfast' There is only one justification to stay in this hotel - because you cant get to the one located at Terminal 2.
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
It will do if you absolutely need to stay at the airport. Hotel itself is a bit dingy, but the staff is nice.
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Room not in very good condition
Not very good value for money by Indonesian standard. Room not in very good condition, bed is narrow and not comfortable.

8/10 Good

Liang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is ok for passing one night
It is a economic choice of staying airport over night room is clean and just foot step away from the free shuttle bus drop off point, there is small super market and food court.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Transit hotel
it has all you need and expect from airport transit hotel. Clean and comfy although the main Central AC could be a bit too noisy. Location wise it is perfect, at arrival area at T1A sharing same access as Angkasa Pura 2 office.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Convenient but a bit disappointing
The location is great, of course, and the hotel looked clean at first glance but there was a slight pungent smell that I couldn't get used to. Overall I'm happy I stayed, rather than sleeping in the airport lobby, but this place could be cleaned up quite a bit.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Good location. You can use free shuttle bus just front of the hotel so that you can easily move to the other terminals every 10 minutes!

4/10 Poor

mike, UK

Liked: Staff & service
Handy for very short stop over
Situated at terminal 1A. Handy if all you want is to get your head down for a few hours during a short stop over. You gwt what you paid for. Staff helpful and polite.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

2/10 Terrible

Farheen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay out of this hotel
Very bad exp. Its a hostel. Room as small as a closet, no windows, no elevator had to climb 3 furs w luggage. No AC, just non working fan, so called breakfast is just a bun with black coffee no cream. Only sugar. Dirty towels and sheets.

2/10 Terrible

Sylvestre

Stayed 1 night in Aug 2023

4/10 Poor

Kyoko

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
ターミナル1からの早朝便を利用するために宿泊しました。 直前に予約したのと、寝るだけだったのでヨシとしますが、色々考えて予約したのだったらちょっとガッカリかもしれません。 良い点 ・場所は最高。T1から徒歩3分くらい。 　よって、飲食店なども近い。 ・フロントなどのスタッフは親切。 良くない点 ・フロントが2階なのに階段しかない ・シャワールームとトイレの境に壁はあるがドアがなく、トイレエリアも濡れる ・洗面所のドアノブが取れた。別の部屋も取れそうだった。 ・鍵がおかしい部屋がある。一度外に出てから再度入ろうとすると鍵が開かなくて、いちいちフロントスタッフを呼ばなくてはいけない。 他の部屋でも同じ現象が起きていたので、よくあることのよう。
Stayed 1 night in Aug 2023

8/10 Good

Hiromi

Liked: Staff & service
ターミナル１利用者には便利です。ほぼ空港内なので店舗も多いので飲食等困りません。店舗が並ぶ中にホテルの入口があるので見逃さないようにした方がいいです。室内は、まあこんなものかなという感じ、清掃は行き届いていました。ホテルスタッフは親切で、ターミナル３から早朝出発便に乗るための移動手段の相談にも親身に対応してくれました。スカイトレインの始発だと間に合わない（コロナ以降列車の始発時刻が遅くなっていて私の行った時点では無理でした）シャトルバスは辞めた方がいい、タクシー高いけどタクシーをすすめると値段も含めアドバイス貰い無事飛行機搭乗出来ました。スカイトレインの時刻も定常になれば、タミーナル２や３の利用者にも便利になると思います。
Stayed 1 night in May 2023

4/10 Poor

?

Business traveller
Disliked: Amenities, property conditions & facilities
夜中に清掃？メンテナンス？をしていたらしく、うるさくて眠れなかった。wifiは電波が弱くほとんど使えない。乗り継ぎで一泊したが、国際線ターミナルから遠く（歩けない）、エアポートトレインが運休していたこともあり、空港内とはいえ不便だった。
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2020

4/10 Poor

Shizue

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Manager on 17 Feb 2020
Dear Shizue, Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you for staying with us and for taking the time to express your concerns. We are very regretful to hear that you did not enjoy your stay with us. Kindly accept our most sincere apologies for this experience. I have personally addressed your comments with our internal team, and we will do our best to follow it up, as we want to ensure the comfort for all of our guests and to meet their expectations. We sincerely hope that you will give us the opportunity to welcome you back to give the experience you would rightly expect. Sincerely yours, Aziz Fadhillah Manager In-Charge

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from AZIZ on 30 Dec 2019
Dear Our Guest Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you for taking your time to review our hotel. We are glad to know that you had a great experience during your stay with us. Your review has been warmly welcome by our team and we will stay focus to improve our product and service in order to fulfill our guest's satisfaction. Once again thank you and we looking forward to welcome you again very soon. Sincerely yours, Aziz Fadillah Manager In-Charge

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019
Response from AZIZ on 30 Dec 2019
Dear Our Guest Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you for taking your time to review our hotel. We are glad to know that you had a great experience during your stay with us. Your review has been warmly welcome by our team and we will stay focus to improve our product and service in order to fulfill our guest's satisfaction. Once again thank you and we looking forward to welcome you again very soon. Sincerely yours, Aziz Fadillah Manager In-Charge

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
방음이 안되서 너무나 시끄러움 그리고 조식이 헐 빵한조각과 커피 지리적으론 좋은데 아침먹고 나와서 아침사먹었습니다
Stayed 1 night in Nov 2019
Response from Aziz Fadhillah on 25 Nov 2019
Dear Sir/Madam, Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you for staying with us and for taking the time to express your concerns. We do apologize for the inconvenience that you experienced during your stay with us related to noisy. We will share to the team, do our best to follow it up and do some actions needed, as we want to ensure our guests meet their expectations. We sincerely hope that you will give us the opportunity to welcome you back to give the experience you would rightly expect. Sincerely yours, Aziz Fadhillah Manager In-Charge

6/10 Okay

Verified traveller

乗継に便利
早朝出発の国内線を利用したので、近くて便利でした。
Stayed 1 night in Aug 2019
Response from Aziz on 10 Sept 2019
Dear Guest Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you for staying with us and for taking the time to express your concerns. We are very regretful to hear that you did not enjoy your stay with us. Kindly accept our most sincere apologies for this experience. I have personally addressed your comments with our internal team, and we will do our best to follow it up, as we want to ensure the comfort for all of our guests and to meet their expectations. We sincerely hope that you will give us the opportunity to welcome you back to give the experience you would rightly expect. Sincerely yours, Aziz Fadillah Manager In-Charge

10/10 Excellent

Takato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ジャカルタ空港ターミナル１のリーズナブルなホテル
ANAでターミナル３に到着したのでスカイトレインで約１０分でターミナル１に移動。目の前が１Bなので向かって左の１Aに３分程度移動するとホテルがあります。問題なく利用できました。朝食はパイとコーヒーをサーブしてくれました。また利用します。
Stayed 1 night in Aug 2019
Response from Aziz on 27 Aug 2019
Dear Mr. Takato Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you very much for staying with d’primahotel Airport Jakarta Terminal 1A and glad to hear that you had an enjoyable stay during your visit to Tangerang City. Your valuable feedback related to our hotel services from our staff is really appreciated. We will definitely share this to the staff and also encourage their spirit to improve and provide better service to all of our guest in the future. Mr. Takato, once again thank you and we look forward to having you back to d’Primahotel Airport Jakarta Terminal 1A Sincerely yours, Aziz Fadillah Manager In-Charge

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
エアコンをOFFにできない。予め知っていたため、問題はなかった。 お湯が出るまで数分かかる。
Stayed 2 nights in Aug 2019
Response from Aziz on 27 Aug 2019
Dear Guest Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you very much for staying with d’primahotel Airport Jakarta Terminal 1A and glad to hear that you had an enjoyable stay during your visit to Tangerang City. Your valuable feedback related to our hotel services from our staff is really appreciated. We will definitely share this to the staff and also encourage their spirit to improve and provide better service to all of our guest in the future. Once again thank you and we look forward to having you back to d’Primahotel Airport Jakarta Terminal 1A Sincerely yours, Aziz Fadillah Manager In-Charge

2/10 Terrible

SEUNG CHUL

Liked: Staff & service
Disliked: Room comfort
고시원
고시원같은 곳 너무 작고 창문이 없음
Stayed 1 night in Aug 2019
Response from Aziz on 8 Aug 2019
Dear Mr. Seung Chull Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you for staying with us and for taking the time to express your concerns. We are very regretful to hear that you did not enjoy your stay with us. Kindly accept our most sincere apologies for this experience. I have personally addressed your comments with our internal team, and we will do our best to follow it up, as we want to ensure the comfort for all of our guests and to meet their expectations. We sincerely hope that you will give us the opportunity to welcome you back to give the experience you would rightly expect. Sincerely yours, Aziz Fadillah Manager In-Charge