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Reviews of Fairfield By Marriott Jakarta Soekarno-Hatta Airport

4 out of 5
Fairfield By Marriott Jakarta Soekarno-Hatta Airport
Jl. Husein Sastranegara No.8, RT.004/RW.002, Jakarta, Jakarta

Reviews

9.2

Wonderful

Rating 10 - Excellent. 48 out of 68 reviews" "
Rating 8 - Good. 13 out of 68 reviews" "
Rating 6 - Okay. 4 out of 68 reviews" "
Rating 4 - Poor. 3 out of 68 reviews" "
Rating 2 - Terrible. 0 out of 68 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very close to the airport and very accessible to other establishments. it is also very decent, and services are satisfactory.
Stayed 9 nights in Apr 2024
Response from Cikal - Marcom Executive on 14 May 2024
Dear Mr. Jeffrey,Thank you for your kind feedback! We're delighted to know that you enjoyed your stay with us. We hope to welcome you back soon for another seamless experience.

10/10 Excellent

Andrew

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle only operates at certain times, but the driver come out when our flight landed and waited the us for two hours, keeping in touch with us via WhatsApp. 👍👍
Stayed 1 night in May 2024
Response from Cikal - Marcomm Executive on 13 May 2024
Dear Mr. Andrew,Thank you for your kind feedback! We're delighted to know that you enjoyed your stay with us. Please let us know if there is anything that we can improve. We hope to welcome you back soon for another seamless experience.

10/10 Excellent

Andrew

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are fantastic. Because of unexpected itinerary changes, my wife ans I ended up with two reservations for one night each via Expedia. We didn’t have breakfast, which costs extra, included in the reservation for the first morning, but it was included in the second morning. When we found out on the first morning that we would have to leave the hotel to catch our flight before breakfast was served on the second morning, we immediately asked if the breakfast could be transferred to the first morning. The gentleman at reception made a quick phone call to the dining hall and said, “No problem! They are waiting for you. Enjoy your breakfast.” And we did. It was a big and delicious breakfast buffet with enough delicious options to satisfy a married couple who are vegan and avoiding sugar. It was less expertly buy the breakfast on Expedia ($6) than in person at the hotel (equivalent of $8). Either way, though, the value was good for the money.
Stayed 1 night in Apr 2024
Response from Cikal - Marcomm Execitive on 13 May 2024
Thank you so much for sharing your experience! We're thrilled to hear that our staff went above and beyond to accommodate your needs and ensure you had a wonderful stay. We hope to have the pleasure of welcoming you back for another seamless stay in the future!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the property was well maintained. Very close to the airport. Only weird thing was that the Google address was incorrect compared to the actual location
Stayed 1 night in Apr 2024
Response from Cikal - Marcom Executive on 2 May 2024
Dear Mr. Jonathan, Thank you for your kind feedback! We're delighted to know that you enjoyed your stay with us, and apologize for the inconvenience regarding the hotel Google address, we have raised this issue and working to fix it immediately. We hope to welcome you back soon for another seamless experience.

10/10 Excellent

jeni agustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cikal - Marcom Executive on 26 Apr 2024
Dear Ms, Agustin,Thank you for your kind feedback! We're delighted to know that you enjoyed your stay with us. We hope to welcome you back soon for another seamless experience.

10/10 Excellent

lay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the airport and shuttle to the airport
Stayed 1 night in Apr 2024
Response from Cikal - Marcom Executive on 22 Apr 2024
Dear Mr. Lay,Thank you for your kind feedback! We're delighted to know that you enjoyed your stay with us. We hope to welcome you back soon for another seamless experience.

10/10 Excellent

Indrawati

Liked: Amenities
Clean comfy place to stay
Stayed 1 night in Apr 2024
Response from Cikal - Marcom Executive on 17 Apr 2024
Dear Ms. Indrawati,Thank you for your kind feedback! We're delighted to know that you enjoyed your stay with us. We hope to welcome you back soon for another seamless experience.

10/10 Excellent

Connie, Middlesex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of a lot of food
Stayed 1 night in Mar 2024
Response from Cikal - Marcomm Executive on 1 Apr 2024
Dear Ms. Connie, Thank you for your kind feedback! We're delighted to know that you enjoyed your stay with us. We hope to welcome you back soon for another seamless experience.

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are absolutely wonderful, very friendly, welcoming, patient, and accommodating. The rooms were very clean. They provide complimentary bottled water. The breakfast buffet was amazing. The area around the hotel is a local residential area typical around most airports. Not much for one to do but it is convenient for short stays and the restaurant in the hotel is open all day. You can easily get a taxi to the city if interested. I was satisfied with my short stay. I would suggest in general that hotels provide larger rooms or make space for guests. No one likes to feel congested. .
Stayed 2 nights in Mar 2024
Response from Cikal - Marcomm Executive on 1 Apr 2024
Dear Ms. Valentina, Thank you for your kind feedback! We're delighted to know that you enjoyed your stay with us. We hope to welcome you back soon for another seamless experience

8/10 Good

Daisuke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Typical Marriot group hotel with great staff. Since guest should not walk outside property, would be nicer to have store or shopping area inside hotel. Noise level of outside road and airport was fair even if we stayed 9th floor out of 11. Might affect your sleep at lower level. Buffet breakfast was fine and maintained well with warm welcoming kind staff. Great experience!
Stayed 1 night in Mar 2024
Response from Cikal - Marcomm Executive on 18 Mar 2024
Dear Mr. Daisuke, Thank you for your kind feedback! We're delighted to know that you enjoyed your stay with us. Please let us know if there is anything that we can improve. We hope to welcome you back soon for another seamless experience.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend staying here.
Stayed 1 night in Mar 2024
Response from Cikal - Marcomm Executive on 18 Mar 2024
Dear Mr. Donald,Thank you for your kind feedback! We're delighted to know that you enjoyed your stay with us. We hope to welcome you back soon for another seamless experience.

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Cikal - Marcom Executive on 20 Feb 2024
Dear Mr. Ian,Thank you for your kind feedback! We're delighted to know that you enjoyed your stay with us. Please let us know if there is anything that we can improve. We hope to welcome you back soon for another seamless experience.

10/10 Excellent

IK SUNG

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Cikal - Marcom Executive on 9 Feb 2024
Dear Mr. Sung,Thank you for your feedback! We're delighted to know that you enjoyed your stay with us. We hope to welcome you back soon for another seamless experience!

10/10 Excellent

Fung Chong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location , close to airport
So close to airport, avoid the traffic jam and stress for moning flight. Better of staying at Fairfield than in a hotel im city fora morning flight
Stayed 1 night in Jan 2024
Response from Cikal - Marcom Executive on 25 Jan 2024
Dear Mr. Chong,Thank you for your feedback! We're delighted to know that you enjoyed your stay with us. We hope to welcome you back soon for another seamless experience!

6/10 Okay

Raymond

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cikal - Marcom Executive on 23 Jan 2024
Dear Mr. Raymond,We appreciate your recent stay with us and value your feedback. We noticed your review and would like to understand more about your experience to address any concerns you may have had. Could you please provide specific details or incidents that led to your dissatisfaction? Your insights will help us improve our services, and we will ensure your experience will be more comfortable should your travel brings you back to our hotel.

8/10 Good

NGAR YEE DORIAN

Liked: Cleanliness, staff & service, property conditions & facilities
When I arrived the hotel, there is no service man to help my luggage. There is a misunderstanding when I ordered breakfast to go. It was Mia sent to another customer. I had to order again and delay the shuttle Bus.
Stayed 1 night in Jan 2024
Response from Cikal - Marcom Executive on 22 Jan 2024
Dear Dorian,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you faced upon your arrival, including the lack of assistance with your luggage and the breakfast order misunderstanding. We understand the impact this had on your schedule, and we appreciate your patience.Rest assured; we will address these issues with our team to prevent such occurrences in the future. Your feedback is valuable, and we hope to have the opportunity to welcome you back for a more seamless experience.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, quiet and comfortable. The location is great for a layover and the free shuttle makes it very convenient. I was able to get a ride arranged by the hotel outside of the regular shuttle schedule because of my arrival time, and the driver was great. All staff were friendly and professional. The breakfast was very good with great coffee, and again, wonderful staff. Will definitely book again for a Jakarta layover.
Stayed 1 night in Jan 2024
Response from Cikal - Marcom Executive on 17 Jan 2024
Dear Ms. Michelle,Thank you for your feedback! We're delighted to know that you enjoyed your stay with us. We hope to welcome you back soon for another seamless experience!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal and friendly people working there.
Stayed 1 night in Jan 2024
Response from Cikal - Marcom Executive on 15 Jan 2024
Dear Mr. Robert,Thank you for your feedback! We're delighted to know that you enjoyed your stay with us. We hope to welcome you back soon for another seamless experience!

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Staff spoke reasonable english even though we arrived after midnight. Everyone grated us with smiles and was very helpful.
Stayed 1 night in Jan 2024
Response from Cikal - Marcom Executive on 15 Jan 2024
Dear Cameron,Thank you for your feedback! We're delighted to know that you enjoyed your stay with us. We hope to welcome you back soon for another seamless experience!

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cikal - Marcom Executive on 15 Jan 2024
Dear Ms. Tiffany,Thank you for your feedback! We're delighted to know that you enjoyed your stay with us. We hope to welcome you back soon for another seamless experience!

8/10 Good

Yan

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I forgot to reserve airport pickup, and only called them after landing, they sent a driver car right away, really appreciated it. Super close to the airport, like 5min drive. Fairly new and modern deco and rooms. Perfect for a clean and comfortable stay near the airport. Good value for money as well.
Stayed 1 night in Dec 2023
Response from Cikal - Marcom Executive on 9 Jan 2024
Dear Mr. Yan,Thank you for your kind feedback! We're delighted to know that you enjoyed your stay with us. Please let us know if there is anything that we can improve. We hope to welcome you back soon for another seamless experience.

10/10 Excellent

roland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, very clean and friendly helpfull staff
Stayed 1 night in Dec 2023
Response from Cikal - Marcom Executive on 15 Dec 2023
Dear Mr. Roland,Thank you for your feedback! We're delighted to know that you enjoyed your stay with us. We hope to welcome you back soon for another seamless experience!

10/10 Excellent

Christian, Singapore

Stayed 3 nights in Dec 2023
Response from Cikal - Marcom Executive on 2 Jan 2024
Dear Mr. Christian,Thank you for your feedback! We are delighted to know that you enjoyed your stay with us. We hope to welcome you back soon for another seamless experience!

6/10 Okay

Nathaniel

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Room was sufficient for an overnight stay for a layover from the airport, but this is definitely NOT a destination hotel. There is NOTHING but poverty stricken neighborhoods surrounding the property. There's a convenience store within a 5 minute walk that you have to walk on the highway to get to. The food in the restaurant isless than average. Stayed there 2 nights, and both nights they didn't have what I wanted on the menu including a simple Hamburger, and the chicken breast was tough and stringy. Also be prepared for the Praying over the Loudspeaker from the property next door for about an hour between 6-7PM and other times throughout the day. Also, my keycard stopped working 6 times and I was there less than 48 hours.
Stayed 2 nights in Nov 2023
Response from Cikal - Marcom Executive on 15 Dec 2023
Dear Mr. Nathaniel,Thank you for taking the time to provide us with your feedback. We sincerely regret any inconvenience you may have encountered during your stay.We apologize for the shortage of menu options, particularly the unavailability of the hamburger. Due to unexpectedly high demand, the item was not available during your stay. However, we have anticipated more items for hamburger since this is one of our best-selling items with the current promotion. With regards with the noise issue, please accept our sincere apologies to the disturbance caused by loudspeaker prayers from the neighboring property and the issues with your keycard. Please be assured that we are actively working to find effective solutions to minimize disruptions and enhance our keycard system to prevent similar occurrences.Your valuable feedback is instrumental in guiding our ongoing training and improvement efforts. Rest assured, we are taking proactive measures to address these issues and ensure a more consistent and enjoyable experience for our guests in the future.We genuinely hope to have the opportunity to welcome you back, providing a more seamless and pleasant stay.

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Nov 2023
Response from Cikal - Marcom on 29 Nov 2023
Dear Ms. Cindy,Thank you for your feedback! We're delighted to know that you enjoyed your stay with us. We hope to welcome you back soon for another seamless experience!

8/10 Good

Marcelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good shuttle service to airport included. Everything was perfect. I did not give a 5-star review because I had the worst chocolate brownie in my 60 years of life. The chicken club sandwich was very good.
Stayed 1 night in Nov 2023
Response from Cikal - Marcom on 21 Nov 2023
Dear Mr. Marcelo,Thank you for your kind feedback! We're delighted to know that you enjoyed your stay with us. We do apologize for the chocolate brownie that we will improve the recipe for a much better taste. We hope to welcome you back soon for another seamless experience.

10/10 Excellent

booleng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cikal - Marcom Executive on 13 Nov 2023
Thank you for your feedback! We're delighted to know that you enjoyed your stay with us. We hope to welcome you back soon for another seamless experience.

4/10 Poor

Marcus

Stayed 1 night in Nov 2023
Response from Cikal - Marcom on 22 Nov 2023
Dear Valueable Guest,Thank you for taking the time to share your feedback with us. Please let us know if there is anything that we can improve and we hope to have the opportunity to welcome you back for seamless experience in the future.

10/10 Excellent

Julianto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel near airport
Located 5 min from the CGK airport. they provide free shuttle to and from airport. Even hour starting 0400 am to the airport and odd hour starting 0500 am from the airport. Room is small but clean and well equipped. There is a restaurant in the hotel but I did not try out the food. Staffs are helpful and friendly.
Stayed 1 night in Oct 2023
Response from Cikal - Marcom Executive on 3 Nov 2023
Thank you for your feedback! We're delighted to know that you enjoyed your stay with us. We hope to welcome you back soon for another seamless experience.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff is so courteous...always smiling. The food at the Restaurant is excellent. The hotel is super clean. I would highly recommend this hotel. Very close to the Airport(CGK) in Jakarta. Thank you Fairfield. 😊
Stayed 1 night in Oct 2023
Response from Cikal - Marcomm Executive on 24 Oct 2023
Dear Mr. John,Thank you for your feedback! We're delighted to know that you enjoyed your stay with us. We hope to welcome you back soon for another seamless experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Breakfast!
Awesome staff -- friendly and helpful. Breakfast was amazing -- great variety and delicious. Be sure to taste the food in the native Indonesian food section! Thank you for a wonderful stay. (We were there 4 days!)
Stayed 1 night in Sep 2023
Response from Cikal - Marcomm Executive on 3 Oct 2023
Dear Valued Guest,Thank you for your time to share wonderful review during your stay with us. We're delighted to hear that you had such a positive experience at our hotel. We hope to have the pleasure of hosting you again in the future for another seamless stay.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Staff & service, amenities
Really helpful staff, felt very welcome and gave big smiles. Clean room and very comfortable king sized bed. Breakfast was good and the reception was very helpful for schedule of registered taxi and printing documents. Only negative was smelly lifts.
Stayed 1 night in Sep 2023
Response from Cikal- Marcomm Executive on 29 Sept 2023
Thank you for your feedback! We're delighted to know that you enjoyed your stay with us. Apologize for the inconvenience for the elevator, we will make sure that will not happen in the future. We hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Dan and Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and airport drivers were excellent and most helpful
Stayed 1 night in Sep 2023
Response from Cikal - Marcom Executive on 25 Sept 2023
Dear Dan and Carol,Thank you for taking the time to share your kind words about our staff and airport drivers. We are delighted to hear that your experience with our team was excellent and that they were able to assist you effectively during your stay.Your feedback motivates us to continue delivering the highest standards of hospitality. We hope to have the pleasure of welcoming you back in the future. If you have any further comments or suggestions, please do not hesitate to share them with us.

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel near the airport
The hotel is brand new and is amazing and the airport shuttle was on time and very clean. I would highly recommend this hotel.
Stayed 1 night in Sep 2023
Response from Cikal - Marcom Executive on 21 Sept 2023
Dear Mr. Jonathan,Thank you for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you had a seamless experience at our brand-new hotel.Ensuring a clean and timely airport shuttle service is one of our top priorities, and we are delighted that you found it to be both punctual and well-maintained.Your recommendation means a lot to us, and we sincerely appreciate your kind words. If your travels bring you back to this area in the future, we would be honored to welcome you as our guest once again.Thank you for choosing Fairfield by Marriott Jakarta Soekarno-Hatta Airport, and we look forward to serving you in the future.Warm regards,

10/10 Excellent

Diah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel when we were waiting for our connecting flight. We were really happy with the staff and the facilities.
Stayed 1 night in Sep 2023
Response from Cikal - Marcom Executive on 18 Sept 2023
Dear Ms. Diah,Thank you for choosing our hotel during your layover. We're thrilled to hear that you had a pleasant stay and were satisfied with our staff and facilities. Your kind words mean a lot to us, and we hope to welcome you back in the future. Safe travels!

8/10 Good

Linh

Stayed 3 nights in Sep 2023
Response from Cikal - Marcomm Executive on 6 Oct 2023
Thank you for your feedback! We're delighted to know that you enjoyed your stay with us. Please let us know if there is anything for us to be improved. We hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Dan and Carol

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and great location
Stayed 2 nights in Sep 2023
Response from Cikal - Marcom Executive on 11 Sept 2023
Thank you for your feedback! We're delighted to know that you enjoyed your stay with us. We hope to welcome you back soon for another wonderful experience.

8/10 Good

BERKAN

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Friendly Staff, adequate breakfast option.
Stayed 1 night in Sep 2023
Response from Cikal - Marcom Executive on 11 Sept 2023
Thank you for your feedback! We're delighted to know that you enjoyed your stay with us. Please let us know if there is anything for us to be improved. We hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Christina

Stayed 1 night in Aug 2023
Response from Cikal - Marcom Executive on 11 Sept 2023
Thank you for your feedback! We're delighted to know that you enjoyed your stay with us. We hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Suzi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty new hotel and love the service from the staff, very friendly
Stayed 1 night in Aug 2023
Response from Maria Krisnasari-Digital Marketer on 5 Sept 2023
Dear Suzi,Thank you for your feedback. We are glad to read your positive remark. Have a great day.

8/10 Good

Tomonori

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Cikal - Marcomm Executive on 6 May 2024
Dear Tomonori,Thank you for your kind feedback! We're delighted to know that you enjoyed your stay with us. Please let us know if there is anything that we can improve. We hope to welcome you back soon for another seamless experience.

8/10 Good

HIROKAZU, Ichihara

Liked: Cleanliness, amenities
飛行機が遅れAM3時にチェックイン出来ました。
Stayed 1 night in Dec 2023
Response from Cikal - Marcomm Executive on 15 Mar 2024
Dear Mr. Hirokazu,Thank you for your kind feedback! We're delighted to know that you enjoyed your stay with us. Please let us know if there is anything that we can improve. We hope to welcome you back soon for another seamless experience.

10/10 Excellent

Meri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deze hotel perfect 👍👍👍
Stayed 1 night in Feb 2024
Response from Cikal - Marcom Executive on 20 Feb 2024
Dear Ms. Meri,Thank you for your kind feedback! We're delighted to know that you enjoyed your stay with us. Please let us know if there is anything that we can improve. We hope to welcome you back soon for another seamless experience.

8/10 Good

Mayu

Stayed 1 night in Jan 2024
Response from Cikal - Marcom Executive on 6 Feb 2024
Dear Ms. Mayu,Thank you for your kind feedback! We're delighted to know that you enjoyed your stay with us. Please let us know if there is anything that we can improve. We hope to welcome you back soon for another seamless experience.

10/10 Excellent

SUNG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Cikal - Marcom Executive on 29 Jan 2024
Dear Mr. Sung,Thank you for your feedback! We're delighted to know that you enjoyed your stay with us. We hope to welcome you back soon for another seamless experience!

8/10 Good

Masahiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
新しく綺麗でした。
Stayed 1 night in Jan 2024
Response from Cikal - Marcom Executive on 22 Jan 2024
Dear Masahiro,Thank you for your kind feedback! We're delighted to know that you enjoyed your stay with us. Please let us know if there is anything that we can improve. We hope to welcome you back soon for another seamless experience.

4/10 Poor

UENO

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The soundproofing of the room is poor.
Stayed 1 night in Dec 2023
Response from Cikal - Marcom Executive on 11 Dec 2023
Dear Mr. Ueno,Thank you for sharing your feedback regarding the soundproofing in your room. We sincerely apologize for any disturbance you experienced during your stay. To address this concern, we have taken immediate steps to enhance your comfort by providing complimentary earplugs in every room. We appreciate your understanding and hope this gesture contributes to a more restful experience during your next visit.

10/10 Excellent

Roman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Hotel mit Airport Nähe.
Stayed 1 night in Nov 2023
Response from Cikal - Marcom Executive on 6 Dec 2023
Dear Mr. Roman,Thank you for taking the time to share your warm feedback with us! We're thrilled to hear about your effortless experience at our new property. Your feedback motivates us to continue providing exceptional service. We look forward to welcoming you back for another seamless stay. Safe travels!

10/10 Excellent

boris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay near the Airport
Perfect stay, very nice staff and free airport transfer
Stayed 1 night in Dec 2023
Response from Cikal - Marcom Executive on 6 Dec 2023
Dear Mr. Boris,Thank you for taking the time to share your warm feedback with us! We're thrilled to hear about your effortless experience at our new property. Your feedback motivates us to continue providing exceptional service. We look forward to welcoming you back for another seamless stay. Safe travels!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Es muy conveniente al estar cerca del aeropuerto si solo vas a pasar una noche o dos
Stayed 1 night in Nov 2023
Response from Cikal - Marcom Executive on 13 Nov 2023
Thank you for your feedback! We're delighted to know that you enjoyed your stay with us. We hope to welcome you back soon for another seamless experience.