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Reviews of Mercure Jakarta Pantai Indah Kapuk

4 out of 5
Mercure Jakarta Pantai Indah Kapuk
Jalan Pantai Indah Kapuk Kamal, Jakarta

Reviews

8.4

Very good

Rating 10 - Excellent. 113 out of 256 reviews" "
Rating 8 - Good. 98 out of 256 reviews" "
Rating 6 - Okay. 28 out of 256 reviews" "
Rating 4 - Poor. 6 out of 256 reviews" "
Rating 2 - Terrible. 11 out of 256 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kaneyalal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property next to the mall, loved the staff who surprised my mom for her birthday with cake and singing! They also decorated the room. Forever grateful!
Stayed 1 night in Apr 2024
Response from Mercure Jakarta Pantai Indah Kapuk on 21 Apr 2024
Dear Kaneyalal,We are thankful for your compliments and will continue to enhance our High quality experience to ensure that your next visit will be another pleasant and enjoyable one.Thank you for choosing Mercure Jakarta Pantai Indah Kapuk and it was our sincere pleasure to have you staying with us and we look forward to welcoming you back very soon.

4/10 Poor

LIAN BIN

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Overall ok. Just that the toilet is not up to standard e.g. shower water flow/pressure low, heater adjustment is either too hot or too cold.. room lights are too dim for business travellers.
Stayed 4 nights in Jan 2024
Response from Mercure Jakarta Pantai Indah Kapuk on 4 Feb 2024
Dear Lian Bin,Thank you for your constructive feedback. First and foremost, please accept our sincere apologies for the shortcomings experienced during your stay with us.We always strive to improve our guest experience and do so through continuous service trainings and upgrades of our hotel facilities especially on your highlight concern, however it is only from these feedback that we can be better.Once again, thank you for taking the time to share this review.We value your feedback on your most recent visit to our establishment, and you can be sure that we will use it as a chance to improve how well we cater to all of our guests' needs.In the not-too-distant future, we hope to be able to warmly welcome you back and treat you to a genuine Mercure experience.RegardsMercure Jakarta Pantai Indah Kapuk

10/10 Excellent

Clement Guillaume, Singapore

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nicely design. Bed is very comfortable and allowed for good sleep to fully recharge. Location is great with only 20min drive to the airport and lots of food options around. Great breakfast buffet.
Stayed 2 nights in Nov 2023
Response from Mercure Jakarta Pantai Indah Kapuk on 3 Dec 2023
Dear Clement Guillaume,Thank you for taking the time to share your experience on your recent visit to Mercure Jakarta Pantai Indah Kapuk.We are glad to read that you had an amazing stay with us.Once again, we thank you for your feedback and look forward to welcoming you back to Mercure Jakarta Pantai Indah Kapuk in the not-too-distant future.Best RegardsMercure Jakarta Pantai Indah Kapuk

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
With friends, we visited many restaurants and places in PIK 2. Very convenient location for my friends to transport my wife and I. Also, not far from airport.
Response from Mercure Jakarta Pantai Indah Kapuk on 16 Oct 2023
Dear John,Thank you for taking the time to share your experience at Mercure Jakarta Pantai Indah Kapuk. We are thrilled to hear you and your friends had a pleasant experience being located conveniently near PIK 2 and from the airport. We strive to provide our guests with the highest quality of service, and we appreciate you taking the time to recognize our efforts.Thank you again for your kind words. We look forward to welcoming you back soon!Sincerely, Mercure Jakarta Pantai Indah Kapuk

10/10 Excellent

CHIA-LING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect
Stayed 3 nights in Sep 2023
Response from Mercure Jakarta Pantai Indah Kapuk on 2 Oct 2023
Dear Chia-Ling,Thank you very much for taking the time to highlight and share your very much valued feedback in regard to your recent visit experience with us at Mercure Jakarta Pantai Indah Kapuk.We are grateful for your feedback and appreciate that you’ve given us this opportunity to improve our quality of services and facilities.Please be assured that guest satisfaction and safety remain our utmost priorities and we look forward to regaining your confidence in us on your next stay.Warm regardsMercure Jakarta Pantai Indah Kapuk

10/10 Excellent

Sherri

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location not far from the airport with shopping & dining options in the mall.
Response from Mercure Jakarta Pantai Indah Kapuk on 2 Sept 2023
Dear Sherri,Thank you for sharing your experience at Mercure Jakarta Pantai Indah Kapuk.Looking forward to your next visit!Best Regards,Mercure Jakarta Pantai Indah Kapuk

10/10 Excellent

NO NAME GIVEN

Stayed 2 nights in Aug 2023
Response from Mercure Jakarta Pantai Indah Kapuk on 2 Sept 2023
Dear No Name Given,Thank you for sharing your experience at Mercure Jakarta Pantai Indah Kapuk.Looking forward to your next visit!Best Regards,Mercure Jakarta Pantai Indah Kapuk

6/10 Okay

Shamdas

Disliked: Staff & service
1night b4 our flight
Was a 1 night b4 our flight the nxt night. Find staff very unfriendly n not able to accommodate. Everything we ask was like no vry rudely. Breakfast was ok. Location ok as its near airport. Shopping mall n many svc shops around.
Stayed 1 night in Aug 2023
Response from Mercure Jakarta Pantai Indah Kapuk on 2 Sept 2023
Dear Shamdas,Thank you very much for posting a constructive feedback regarding your recent stay experience at Mercure Jakarta Pantai Indah Kapuk.It is our highest wish to extend an engaging service for our loyal guest and we apologies that this was not the case during your stay.We always strive to improve our guest experience and do so through continuous service trainings and upgrades of our hotel facilities especially on your highlight concern.It is our endeavor at all times to deliver the highest level of satisfaction and we hope you will consider giving us another chance so we can serve you better.Kind regardsMercure Jakarta Pantai Indah Kapuk

10/10 Excellent

Geoff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was convenient to the airport. Nice clean rooms and always very attentive staff. I always stay here when I'm in Jakarta
Stayed 3 nights in Jul 2023
Response from Mercure Jakarta Pantai Indah Kapuk on 2 Sept 2023
Dear Geoff,Thank you for taking the time to share your experience on your recent visit to Mercure Jakarta Pantai Indah Kapuk.We are glad to read that you had an amazing stay with us and particularly enjoyed the friendliness and services provided by our team members.Once again, we thank you for your feedback and look forward to welcoming you back to Mercure Jakarta Pantai Indah Kapuk in the not-too-distant future.Kind regardsMercure Jakarta Pantai Indah Kapuk

8/10 Good

Kelly

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Service
The room is clean. The front desk service is good but the restaurant service is yet to improve especially during breakfast time. Service crews are too little, a lot of tables not clean, and new customers cannot find their seat during breakfast time.
Stayed 4 nights in Jul 2023
Response from Mercure Jakarta Pantai Indah Kapuk on 30 Jul 2023
Dear Kelly,Thank you for taking the time to share your constructive feedback on your recent visit.We are glad to hear that your stay was made enjoyable by our cleanliness in the room.On the other hand, sincere apologies for the unpleasant experience you’ve encountered during your breakfast time. Your feedback has been shared with the department concerned, so it won't happen again in your next visit.Please be assured that guest satisfaction and safety remain our utmost priorities and we look forward to regaining your confidence in us on your next stay.Warm regardsMercure Jakarta Pantai Indah Kapuk

10/10 Excellent

Dave

Stayed 1 night in Jun 2023
Response from Mercure Jakarta Pantai Indah Kapuk on 3 Jul 2023
Dear Dave,Thank you for giving us a wonderful rating. We look forward to see you on your next visit! Best regards, Mercure Jakarta Pantai Indah Kapuk

8/10 Good

Aloysius

Stayed 1 night in Jun 2023
Response from Mercure Jakarta Pantai Indah Kapuk on 3 Jul 2023
Dear Aloysius,Thank you for giving us a good star rating. We look forward to see you on your next visit! Best regards, Mercure Jakarta Pantai Indah Kapuk

6/10 Okay

Suelynn

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Mercure Jakarta Pantai Indah Kapuk on 3 Jul 2023
Dear Suelynn,Thank you for sharing your feedback.First and foremost, please accept our sincere apologies for the shortcomings experience during your stay with us. Appreciate should you able to describe more about your experience as this is an opportunity for us to learn from this and become better in serving our guests each day.Once again, thank you for sharing this review.Best regardsMercure Jakarta Pantai Indah Kapuk

10/10 Excellent

chu

Stayed 3 nights in May 2023
Response from Mercure Jakarta Pantai Indah Kapuk on 3 Jul 2023
Dear Chu,Thank you for giving us a wonderful rating. We look forward to see you on your next visit! Best regards, Mercure Jakarta Pantai Indah Kapuk

2/10 Terrible

Richard, Richmond

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not 4 star if you can hear all your neighbors. Walls are paper thin. Don't expect a good nights sleep. My bed actually jumped when my neighbor banged their door.
Stayed 2 nights in Apr 2023
Response from Mercure Jakarta Pantai Indah Kapuk on 30 Apr 2023
Dear Richard,Thank you for taking the time to give us your valuable feedback during your stay with us.It was regrettable to read about that flaw, as it interfered with your entire experience.We value your feedback on your recent visit to our establishment and you can be sure that we will use it as a chance to improve how well we cater to all of our guest need.In the not-too-distant future, we hope to be able to warmly welcome you back and treat you to a genuine Mercure experience.Best regards,Mercure Jakarta Pantai Indah Kapuk

10/10 Excellent

Rui Chieh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Mercure Jakarta Pantai Indah Kapuk on 26 Mar 2023
Dear Rui Chieh,We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is very encouraging review to read and we are delighted to know that you love the room view, the room amenities and our staff service makes your stay comfortable. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Mercure Jakarta Pantai Indah Kapuk

8/10 Good

Irina

Stayed 1 night in Feb 2023
Response from Mercure Jakarta Pantai Indah Kapuk on 27 Feb 2023
Dear Irina,We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Jakarta Pantai Indah Kapuk

10/10 Excellent

Heok Seng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and excellent location
Stayed 5 nights in Feb 2023
Response from Mercure Jakarta Pantai Indah Kapuk on 21 Feb 2023
Dear Heok Seng,We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Jakarta Pantai Indah Kapuk

10/10 Excellent

Yohanes

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great mercure in Jakarta
Great room and checkin time! I enjoy the time being there. The architecture details is grandeur than other mercure in jakarta
Stayed 1 night in Jan 2023
Response from Mercure Jakarta Pantai Indah Kapuk on 1 Feb 2023
Dear Yohanes, We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Jakarta Pantai Indah Kapuk

10/10 Excellent

Tadao

Stayed 1 night in Jan 2023
Response from Mercure Jakarta Pantai Indah Kapuk on 1 Feb 2023
Dear Tadao, We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Jakarta Pantai Indah Kapuk

6/10 Okay

Ramesh

Business traveller
Average hotel for the price charged. Wifi didn’t work during one evening. Rooms are small and basic, positive is it’s in a mall so can use the restaurant’s there.
Stayed 2 nights in Jan 2023
Response from Mercure Jakarta Pantai Indah Kapuk on 1 Feb 2023
Dear Ramesh,Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests. It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Mercure Jakarta Pantai Indah Kapuk

8/10 Good

fahad

Liked: Staff & service, property conditions & facilities, room comfort
One night stay
The room rate is high although the area and fridge is so small
Stayed 1 night in Jan 2023
Response from Mercure Jakarta Pantai Indah Kapuk on 1 Feb 2023
Dear Fahad,Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests. It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Mercure Jakarta Pantai Indah Kapuk

2/10 Terrible

Sande

Travelled with family
Disliked: Property conditions & facilities
I rarely gave any reviews. But this time I feel obligated to give this feedback and hope actions taken by the business so that others would not experience what I had. I was given a room before my check in time. Once i got in to the room there was some kinda smell. I stayed there for 3 nights 4 days. On my last night when I came back around 9 pm , my sink water was brown. Called front desk and sent technician and water still brown color but lighter. He mentioned there was a filter changed the day before. I kept the water running hoping it’ll be cleared out but still the color light brownish. It was already 11.30 pm and I had not showered yet. Called front desk again to move me out to different room. When i got to the new room, the smell was so fresh different with my old one. But later found out the sink is leaking water while running it. I didnt want to complain anymore since it was very late and i needed to sleep. I told mgt about this and no extra incentive or anything given to me considering a very bad experience I had. Really disappointed with my stay.

6/10 Okay

LIANGYOU

Stayed 1 night in Sep 2022

10/10 Excellent

May

Stayed 1 night in Sep 2022
Response from Mercure Jakarta PIK Team on 29 Sept 2022
Dear May,Thank you so much for taking the time to share this review. We look forward to welcoming you again soon. We hope to welcome you back soon

8/10 Good

William

Stayed 7 nights in Aug 2022

10/10 Excellent

ELIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Andi

Liked: Property conditions & facilities
Stayed 5 nights in Jul 2022

8/10 Good

Yohan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Place to Stay
A decent hotel to stay before transit. Close to the airport and a mall is connected to the building. A little nosiy outside due to cars and motorcycles. Not recommendable for those who wish to travel to the city of Jakarta due to road traffic.
Stayed 1 night in Jun 2022
Response from Mercure Jakarta PIK Team on 29 Jun 2022
Dear Yohan, Thank you so much for taking the time to share this review. We look forward to welcoming you again soon. We hope to welcome you back soon. Regards, Mercure Jakarta Pantai Indah Kapuk

8/10 Good

Lye Him

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 1 night in Jun 2022
Response from Mercure Jakarta PIK Team on 29 Jun 2022
Dear Lye Him, Thank you so much for taking the time to share this review. We look forward to welcoming you again soon. We hope to welcome you back soon.

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its connected to the mall and the rioms are clean with great staff at reasonable rates.
Stayed 1 night in May 2022
Response from Mercure Jakarta PIK Team on 29 Jun 2022
Dear Robert, Thank you so much for taking the time to share this review. We look forward to welcoming you again soon. We hope to welcome you back soon.

10/10 Excellent

Andajani

Stayed 1 night in May 2022
Response from Mercure Jakarta PIK Team on 20 May 2022
Dear Andajani, Thank you so much for taking the time to share this review. We look forward to welcoming you again soon. We hope to welcome you back soon.

8/10 Good

tsai-sheng

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2022
Response from Best regards, Mercure Jakarta Pantai Indah Kapuk on 23 Mar 2022
Dear tsai-sheng, Thank you so much for taking the time to share this review. We look forward to welcoming you again soon. We hope to welcome you back soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Best regards, Mercure Jakarta Pantai Indah Kapuk on 23 Mar 2022
Dear Andrew, Thank you for this perfect review. It sounds like you had a great stay with us. We hope to welcome you again to Mercure Hotel.

10/10 Excellent

Adhiyanto

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay even better staff
I stayed here for 2 nights as it was very close to the airport. Making this spot ideal for anyone catching an early flight. The check-in was smooth, the hotel is attached to the mall and the neighborhood is great with a lot of dining options. The room is good and decent size, I do wish they would add more lighting especially on the work desk as it gets darker at night. The bathroom is good and the bath amenities is decent. I didn't try the breakfast or pool unfortunately. The team members is very friendly and helpful especially the front desk staff. I have to highlight that they seal the room after cleaning which is great during this pandemic time. I highly recommend to consider this hotel.
Stayed 2 nights in Jan 2022
Response from Best regards, Mercure Jakarta Pantai Indah Kapuk on 7 Apr 2022
Dear Adhiyanto, Thank you so much for taking the time to share this review. We look forward to welcoming you again soon. We hope to welcome you back soon

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, like a mini vacation.
3 Night Business trip, very comfortable room, staff very helpful and great location. Easy access to mall and supermarket, as well as smaller shops and markets in the area.
Stayed 3 nights in Jun 2021
Response from Best regards, Mercure Jakarta Pantai Indah Kapuk on 23 Mar 2022
Dear Adam, Thank you so much for taking the time to share this review. We look forward to welcoming you again soon. We hope to welcome you back soon.

8/10 Good

Edward suhendra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Meh..and it could have been better..Details!
While overall it was acceptable there were items that were well below standards. I had asked for a high floor suite with a bay view and that was confirmed by email yet my room was a city view on a lower floor.  I had mentioned in my booking it was for a birthday but no attention given to that special occasion  Shower had a problem holding a temperature and would cycle from too hot to warm. The shower had a sewer smell. Parking. This was never mentioned upon arrival.  In order to gain the parking allowance it seems it was needed for each day of the stay. My out of pocket cost for parking was over 100,000 IDR. It should have been suggested upon arrival and no need to sign a new waiver each day. Drinks in the refrigerator were not marked as free to suites.
Stayed 2 nights in Feb 2021

8/10 Good

Purwanto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Joeseph

Stayed 2 nights in Oct 2020

10/10 Excellent

Mr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
The room was a bit too small.. toilet is well equipped. Adequate power points. Appreciated the hotel management effort for well equipped of sanitizer at almost everywhere and in the lifts.
Stayed 4 nights in Apr 2020

8/10 Good

HOCK THYE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Mercure Jakarta PIK
Pleasant and attentive staff & service.
Stayed 3 nights in Mar 2020

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

6/10 Okay

Kelvin

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Business Trip
Not my first stay in this hotel. Got to say that overall value of the hotel still good. But some feedbacks to improve : 1. Ceiling leaking at entrance of bathroom 2. Shower room causes water to flow to the bathroom area after each shower. 3. Breakfast variety can be improved, too many beef items.
Stayed 2 nights in Feb 2020

10/10 Excellent

Kathy, Indiana

Liked: Cleanliness, staff & service
Attached to the mall. Very good and unique breakfast.
Stayed 3 nights in Feb 2020

10/10 Excellent

FAHAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Agus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019