Dear Ms. Tracy,Warmest greetings from The Residences at The Ritz-Carlton Jakarta, Pacific Place.Thank you for taking the time to leave us the 5 star rating following your recent stay with us. It is a real pleasure to receive such a glowing review and I am thrilled you enjoyed your stay so much. I hope we have the pleasure of welcoming you back very soon again.

Dear Mr. Khaled,Warmest greetings from The Residences at The Ritz-Carlton Jakarta, Pacific Place.Thank you for taking the time to leave us the great rating following your recent stay with us. It is a real pleasure to receive such a glowing review and I am thrilled you enjoyed your stay so much. I hope we have the pleasure of welcoming you back very soon again.

Dear Ms. Sandra,Warmest greetings from The Residences at The Ritz-Carlton Jakarta, Pacific Place.We are delighted to have been your chosen hotel during your recent stay in Jakarta. It was truly a pleasure to serve you.Thank you very much for sharing your feedback through the rating you gave us. However, please accept my sincere apologies for not being able to meet your expectations. Feedback from guests such as yourself is our biggest learning tool and we will sincerely appreciate if you can please spare some time and elaborate a little more on your experience. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in our endeavor of constantly seeking to create exceptional experiences for our guests. We remain hopeful of having you stay with us during your future visits to Jakarta. I remain at your disposal for any assistance that I could ever provide. I look forward to hear from you.

Dear Ms. Elisa,Thank you very much for choosing The Residences at The Ritz-Carlton, Jakarta, Pacific Place for your stay and it is a pleasure to welcome you to our hotel.At The Ritz-Carlton Pacific Place, we take great pride in providing the very highest levels of service to our guests, ensuring each and every need is met. We aim to provide a bespoke service, where our guests can feel at home.Thank you for staying at The Residences at The Ritz-Carlton Jakarta, Pacific Place and we look forward to welcoming you back for another memorable experience soon.Regards,Subin Dharman

Dear Mr. Handry, Thank you for staying at The Residences at The Ritz-Carlton Jakarta, Pacific Place and taking the time to share your feedback with us. I am pleased to note that our Ladies & Gentlemen managed to deliver an impeccable service to you during your stay with us. However, we are also disappointed to note that most of the other aspects of your stay did not meet your expectations and we sincerely apologize for failing you in this regard. Feedback from guests such as yourself is our biggest learning tool. I do hope that you will treat this as an aberration and not a representation of the true Ritz-Carlton experience and that you allow us another opportunity to redeem ourselves. We remain hopeful of having you stay with us during your future visits to Jakarta. I remain at your disposal for any assistance that I could ever provide. Thank you. Best regards, Subin Dharman General Manager

Dear Mr. David, Thank you for taking the time to share your experience with us. We are delighted to hear that our Ladies & Gentlemen managed to deliver an impeccable service to you, especially Naomi. The Residences at The Ritz-Carlton Jakarta, Pacific Place is located in the heart of Jakarta. With an easy access from inner ring road and public transportation as well as attached with a luxury shopping mall, it is a convenience way to explore Jakarta. Thank you for highlighting that. Once again, we thank you for your kind feedback and looking forward to another memory spent at The Residences at The Ritz-Carlton Jakarta, Pacific Place. Best regards, Subin Dharman General Manager

Dear Louise, Thank you for taking the time to share your response here with us. We are delighted to have been your chosen hotel during your recent stay in Jakarta. It was truly a pleasure to serve you. However, please accept my sincere apologies for not being able to meet your expectations. Feedback from guests such as yourself is our biggest learning tool and we will sincerely appreciate if you can please spare some time and elaborate a little more on your experience. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in our endeavor of constantly seeking to create exceptional experiences for our guests. We remain hopeful of having you stay with us during your future visits to Jakarta. I remain at your disposal for any assistance that I could ever provide. I look forward to hear from you. Best Regards, Subin Dharman General Manager