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"Fire alarm went off at 7 o’clock in the morning for no reason and we had to leave the building. There was no attempt to give us a discount or ask us to come back another day. They made the overall experience terrible"

"Bought two rooms for me & my friends- when I called they said unfortunately they have no connecting rooms but we were placed side by side. 1st my friends got a noise complaint for music……. It was 10:30pm on a Friday night during St. Patrick’s day weekend….. I thought that was absurd. It’s a weekend if I were other guests I think it’s silly to really expect quiet especially during a holiday. If it was after midnight or 2am. Then ok but it wasn’t. website/ QR code pamphlet stated the resturaunt closes Friday at 11pm and that there would be “bar bites” available. That was not true. Front desk even told me they may stay open late due to the holiday, but unfortunately when we got there we were told the kitchen closed around 9pm. Bar was closing at 11pm but he stayed open a bit longer for us, thankfully. & he was very nice patient , drinks were great. Saturday brunch I tried to order from my room, but the phone in my room didn’t work. Wouldn’t even ring out. I went to the 2nf room I had & tried to call- it worked but took forever to respond. Only one desk person on a busy weekend. I felt bad she did the best she could. I told her my room phone wasn’t working. She called maintenance & supposedly there’s nothing they can do about it. I feel they need to come up w some alternative for the rooms that can’t call out or be called in to for emergency purposes. It’s kind of important esp if my cell phone can’t reach them quickly. "

"The place was amazing, the staffs were friendly "

"It was a nice stay. Housekeeping was great, most staff were friendly and helpful. "

"Friendly staff, clean fitness facility, great location"

"I will stay at this hotel every time I come to Providence. Every staff person I encountered was friendly and very helpful! The hotel was modern and clean. Walking to the terminal was extremely convenient. "

"The front desk was excellent and helpful"

"Clean, safe, walkable, convenient and confirtable beds!! Complimentary full breakfast and lovely seating area. "

"Fantastic. "