Jasper Hotel with Pool

"all good"

"Being welcome to pets was really good. There were some issues. Checking in was not good. There was another gentleman and a language barrier. And he was very loud. But the staff member was addrssing him standing in front of me, but talking to him diagonally. I did not hear anything being said to me. How about be right across from him or take him aside. The room was brutal! In that, there was dead air, hot and suffocating. The baseboard heat was hot, the ac unit sounded like a broken tractor, smelled, and did not circulate any air. The second night we got a fan, but it was brutal. Our room was not tidied at all. I called and was told that during check in they told me that if we wanted our room tidied to call. How about a sign on the door? As again, i didnt hear a word said to me at check in. A flush mount ceiling fan is much needed. The room was clean and neat, but you couldnt stay in the room due to the air quality. "

"Great views over lake & mountains, room clean & comfortable. Has got a restaurant, on arrival at about 6pm we were told there were no tables available, location is about 6km out of Jasper & there is nothing else nearby, reception staff were not particularly helpful, there is no separate bar, having driven all day we had no option other than to drive into Jasper. We did have breakfast & evening meal in restaurant the following day, staff & food were good. On last day we were told there was no breakfast as restaurant was closed. However that morning there was a large coach party that the restaurant was open for giving them breakfast. We paid a lot of money to stay, not impressed as clearly breakfast was available, only not for us. I did complain."

"Just minor issues, fitted sheet was not on properly, front desk didn’t text me when room was ready, but it was when I got back to the hotel. Rooms and room amenities were great."

"Generally the property is old. The rooms are clean and bed are comfortable. Otherwise, it is just ok. Staff are efficient but no wow factor. 15min walk to downtown. Free parking."

"No breakfast "

"The hotel was very well kept and clean. It is located in walking distance to restaurants, shopping and the train station. The bus stop is a very short distance across the street. I would stay there again."

"Amazing setting. Some amenities were closed due to construction but we were aware of this before arriving. Don’t bother doing the planetarium. It’s a waste of money. "