Lobby
Check availability

Reviews of Southern Sun Rosebank

4 out of 5
Southern Sun Rosebank
13 Tyrwhitt Avenue, Rosebank, Johannesburg, Gauteng

Reviews

8.4

Very good

Rating 10 - Excellent. 149 out of 333 reviews" "
Rating 8 - Good. 124 out of 333 reviews" "
Rating 6 - Okay. 36 out of 333 reviews" "
Rating 4 - Poor. 12 out of 333 reviews" "
Rating 2 - Terrible. 12 out of 333 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and safe area
Stayed 1 night in Mar 2024
Response from Anthony on 15 Apr 2024
Dear Bernadette,Thanks for the visit and the lovely review, we hope you visit again soon.

8/10 Good

Bernadette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay
Stayed 1 night in Mar 2024
Response from Anthony on 11 Apr 2024
Dear Bernadette,Thank you for the visit and the lovely review, we hope you visit again soon.All the best

8/10 Good

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to shopping and lot of dining options
Stayed 1 night in Mar 2024
Response from Anthony on 11 Apr 2024
Dear Bernadette,Thank you for staying with us and for leaving a review, we hope to see you again soon.Anthony

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Southern Sun Rosebank was only two blocks from the Rosebank Mall and the City Sightseeing bus. It's an easy walk but the hotel also has an hourly shuttle service to/from the mall for free. This came in handy after dinner when we didn't want to walk at night. The hotel was clean, the restaurant had a great breakfast and dinner. The hotel staff was helpful and everyone was super nice. I would stay here again.
Stayed 2 nights in Mar 2024
Response from Anthony on 11 Apr 2024
Dear Virginia,Thank you for the visit and the lovely review, we are thrilled that you enjoyed your stay and we do hope to see you again soon.All the best

8/10 Good

Leon

Business traveller, Travelled with group
Liked: Cleanliness
The service was good and upto the level of expectation
Stayed 1 night in Mar 2024
Response from Anthony on 11 Apr 2024
Dear Leon,Thank you for the visit and the lovely review, we hope you visit again soon.All the best

6/10 Okay

Jetina

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
the staff was very rude at the reception
Stayed 1 night in Mar 2024
Response from Anthony on 11 Apr 2024
Dear Jetina,Thank you for the visit and the review. I'm terribly sorry for what seems to have been a poor experience with the reception team. Please do send me more details if you are able to so that I may address accordingly.All the best

2/10 Terrible

Jeandré

Stayed 3 nights in Feb 2024
Response from Anthony on 11 Apr 2024
Dear JeandreThank you for the visit, I'm terribly sorry it seems that you had a poor experience, please do reach out to discuss further if you wish, i would appreciate understanding what we could have done better.All the best

2/10 Terrible

Lorrena

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anthony on 15 Apr 2024
Dear Lorrena,Apologies for the poor experience, I would appreciate the opportunity to discuss further with you.All the best

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are some of the friendliest people we have met. Highly recommend staying here
Stayed 2 nights in Jan 2024
Response from Anthony on 19 Feb 2024
Dear James,Thank you for visiting and for the fantastic feedback, I have shared your kind words with the team who are very appreciative.All the bestAnthony

10/10 Excellent

Michael

Stayed 2 nights in Dec 2023
Response from Anthony on 19 Feb 2024
Dear Michael,Thank you for choosing to stay with us, we are thrilled that you had an enjoyable stay.All the bestAnthony

8/10 Good

Lise

Stayed 7 nights in Nov 2023
Response from Anthony on 19 Feb 2024
Dear Lise,Thank you for the visit and the review, it seems you had an enjoyable time and we hope you visit again soon.All the bestAnthony

2/10 Terrible

Itebogeng

Stayed 2 nights in Nov 2023
Response from Anthony on 16 Apr 2024
Dear ItebogengThanks for the visit and the review, it seems we did not live up to expectations, please do share some more information so that it may be properly investigated and resolved.

8/10 Good

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 1st visit to Jo-burg (& S Africa) Great location - we were easily able to walk to the site seeing bus, dining and train to airport. Breakfasts were great They did not seem to have the airport shuttle for a fee listed.
Stayed 3 nights in Oct 2023
Response from Anthony on 24 Apr 2024
Dear Valarie,Thank you for staying with us and for the lovely review, wea re glad you enjoyed your time with us and we hope you visit again soon.All the bestAnthony

2/10 Terrible

Vikram

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Ms.
We are so disappointed with what happened at the hotel. It is actually shocking. There was a water leas in the lobby and we were asked to stand outside, 4 hours in the rain and I got extremely ill and then they shifted us to another hotel, down graded me to a standard room from a suite, and made me check out at 11am with a high fever. I am also going to complain to the regulator and want compensation for my inconvenience and illness from the hotel.
Stayed 4 nights in Nov 2023
Response from Anthony on 16 Nov 2023
Dear Ms De Ridder,My sincerest apologies for any inconvenience caused during the incident on Monday evening as well as the fact that you fell ill overnight. Please see below statement on the events that occurred as it more than a water leak which resulted in the hotel being evacuated and guests moved to other properties.Tuesday, 14 November 2023, Rosebank, Johannesburg: Southern Sun Rosebank experienced damage from a severe hailstorm on Monday evening when the roof above the hotel restaurant collapsed under the sudden build-up of ice and water from the storm. Emergency services were quickly on the scene to secure the area. No serious injuries were reported, and all guests were evacuated and relocated to Southern Sun’s hotels nearby. The hotel is closed for an evaluation and repair, and impacted reservations are being transferred to the group’s other hotels.On the evening we collected as many blankets as we could for guests from the areas of the hotel we were permitted into by the emergency services, we also arranged shelter from the rain at the police station across the road which many guests made use of.I do you hope are feeling better and have a better understanding now of the incident that occurred resulting in the events that followed that evening.All the bestAnthony

10/10 Excellent

peter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff. Fantastic breakfast. Fantastic reception and breakfast experience!
Stayed 2 nights in Nov 2023
Response from Anthony on 16 Apr 2024
Dear Peter,Thanks for the visit and the lovely review, we hope to see you again soon.Anthony

8/10 Good

Gavin, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Anthony on 16 Apr 2024
Dear Gavin,Thank you for the visit and the review, we hope you visit again soon.Anthony

2/10 Terrible

Jennifer

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stayover
I had a terrible stay over at this hotel. At about 22h00 it was really hot in my room. When I turned on the aircon it didn't work. I called the main desk and they said they would send a maintenance person. I called again after a half hour and the front desk said I must wait until the morning. I was unbearably hot and could not sleep the whole night. It is a claustrophobic room. I complained the next morning and the staff shrugged their shoulders. I was not offered a change in room with assistance to take my luggage across. I will never stay here again!!!
Stayed 1 night in Oct 2023
Response from Anthony on 3 Nov 2023
Dear Jennifer,I am terribly sorry that you had such a poor experience with us. I will be sure to address this with the team as either assistance or a room move should have been given to ensure you had a comfortable evening.All the bestAnthony

10/10 Excellent

lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property at an amazing price loved the clean room with king bed yes bathroom is small but very clean with large shower winderfull spa attached to hotel i had an amazing massage and partner really enjoyed hes petecure wo
Stayed 3 nights in Oct 2023
Response from Anthony on 3 Nov 2023
Dear Lisa,Thank you for visiting and leaving some feedback on your stay. I am thrilled that you had a great stay and hope to welcome you back again soon.All the bestAnthony

10/10 Excellent

Shanil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel in the heart of the culinary of Rosebank. Close proximity to amazing restaurants and nightlife within a 10 min walk. Staff are very professional and special kudos to Hendrik (barista for amazing coffees) and Sinhle and team at the Circle Bar. Wonderful customer service and a great place to stay in Johannesburg. SR from Toronto, Canada
Stayed 4 nights in Oct 2023
Response from Anthony on 3 Nov 2023
Dear Shanil,Thank you for visiting and taking the time to leave a review on your stay. We are very happy that you enjoyed your time with us and will share your feedback with the team and in particular Hendrik and Sinhle.All the bestAnthony

10/10 Excellent

Kader

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Anthony on 3 Nov 2023
Dear Kader,Thanks for the visit and the review rating, we are thrilled that you had a great stay and hope to welcome you back again soon.All the bestAnthony

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay. Service was great. Facilities good too. Shuttle to Gautrain was a wonderful touch, considering it was only 2 blocks away. I will be back.
Stayed 1 night in Oct 2023
Response from Anthony on 24 Oct 2023
Dear Christopher,Thank you for staying with us and leaving a review on your experience. We are thrilled that you had a good stay and look forward to welcoming you back.All the bestAnthony

10/10 Excellent

David

Stayed 3 nights in Oct 2023
Response from Anthony on 19 Oct 2023
Dear David,Thanks for staying with us and for leaving a review, we are thrilled that you had a great stay and hope you visit again soon.

10/10 Excellent

George, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had dinner at their classy restaurant, we had ostrich and steak, it was so delicious and melted in your mouth. Would recommend this hotel.
Stayed 1 night in Oct 2023
Response from Anthony on 24 Oct 2023
Dear Goerge,Thank you for the visit and the lovely review. We are glad you enjoyed your dinner at our Grill Jichana restraunt.All the bestAnthony

10/10 Excellent

Cowell

Stayed 1 night in Oct 2023
Response from Anthony on 19 Oct 2023
Dear Cowell,Thanks for visiting, we are glad you seemed to have had a great stay and we hope you visit again soon.All the bestAnthony

10/10 Excellent

Sakhiwo

Stayed 2 nights in Oct 2023
Response from Anthony on 19 Oct 2023
Dear Sakhiwo,Thank you for staying with us and leaving a review score, we are thrilled that you seemed to have had a great time and hope you choose to visit again soon.All the bestAnthony

8/10 Good

Keith

Stayed 2 nights in Oct 2023
Response from Anthony on 3 Nov 2023
Dear KeithThanks for the visit and the review rating, we are thrilled that you had a great stay and hope to welcome you back again soon.All the bestAnthony

10/10 Excellent

Chisenga

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good experience I'm happy
Stayed 5 nights in Aug 2023
Response from Kagiso Mokone on 2 Oct 2023
Dear Chisenga, We are glad that you enjoyed your stay with us at Southern Sun Rosebank. We hope to see you again in the not so distant future. RegardsKagiso

8/10 Good

Rui

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place,well located lots of place
Excellent place and well situated with lots to eat ,do and shop all 5 min walk.
Stayed 3 nights in Aug 2023
Response from losh on 4 Sept 2023
Thank you

10/10 Excellent

Flo

Stayed 1 night in Jul 2023
Response from losh on 4 Sept 2023
thank you

10/10 Excellent

Javon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay!
Absolutely amazing experience! Such a beautiful hotel and the bed was very comfortable. I loved the breakfast every morning. I would definitely stay here again!
Stayed 6 nights in May 2023
Response from Anthony on 16 Apr 2024
Dear Javon,Thanks for the visit and the lovely review, we hope you visit again soon.All the bestAnthony

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful and friendly. The hotel was updated and clean. The food was delicious!
Stayed 2 nights in May 2023

10/10 Excellent

richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great. thanks
Stayed 3 nights in May 2023

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Anthony on 16 Apr 2024
Dear NicholasThanks for the visit and the lovely review, we hope you visit again soon.All the bestAnthony

6/10 Okay

Antje

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was overall happy with the stay. The Deluxe room is rather small, staff overall were nice and helpful, except for the manager who told me (after I had already paid half day for late check-out and needed on additional hour) that if I would "come one minute after" the agreed time, I would be charged the full night, in no uncertain terms. I was one of several guests attending a conference and not really sure what caused such hostile tone. Otherwise fine and uneventful.
Stayed 4 nights in Apr 2023

10/10 Excellent

Shameel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

8/10 Good

Fanny

Stayed 1 night in Nov 2022

10/10 Excellent

Nompilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good but we don't enjoy the dstv cause you guys didn't have channels in it
Stayed 1 night in Oct 2022
Response from Me on 18 Nov 2022
Thank you for the positive feedback, the DSTV have limited channels at the hotel.

8/10 Good

Sabrina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staffs and services are impeccable. Property is in a good condition and in a relative safe neighborhood, all things considered. Food in the restaurant on site are a few options with good quality. Didn’t like the dirty carpet in the room though. Overall, it’s a great stay.
Stayed 1 night in Sep 2022
Response from Me on 18 Nov 2022
Thank you for the feedback, the hotel is a process of replacing the carpet.Kind regards

8/10 Good

Chelsea

Stayed 8 nights in Sep 2022

6/10 Okay

RC

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2022

2/10 Terrible

Belinda

Stayed 1 night in Jul 2022

6/10 Okay

alan

Business traveller
Liked: Cleanliness
Meh...
The hotel lobby has been updated and thr breakfast is excellent. But thats about it. Thr rooms are old and small, the bathroom is cramped the the shower leaked, the stafd are nice but i had issues with them at check out. I wont atay here again. Not a 4 star hotel
Stayed 8 nights in Jun 2022

6/10 Okay

Mohammed Zaid

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
The holel is nothing lke the pics. Lobby reception area is beautiful but the rooms are very dated and old
Stayed 1 night in Jun 2022

10/10 Excellent

Norma, Tunbridge Wells

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nicely located to the large Rosebank Mall which we could walk to during the day.
Stayed 3 nights in May 2022

10/10 Excellent

ANTONINO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Rudi Baasden on 28 Mar 2022
Dear Antonino, Thank you very much for supporting the Southern Sun Rosebank and for reviewing our property. On behalf of all management and employees at the hotel, we would like to thank you sincerely for your positive review. Please accept our apologies for your parking experience. We look forward to be at your service upon your return to the Southern Sun Rosebank hotel Regards, Rudi

10/10 Excellent

Kerri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Food and Beverage services is very Poor
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from MuhammadR on 24 Mar 2020
Thank you for your comments and we delighted that you have enjoyed your stay with us

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Tshego on 9 Mar 2020
Dear Graham Thank you for taking the time to review your stay We are pleased that you had a pleasant stay We hope to have you stay with us again in the near future Best Regards Tshego