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Reviews of WoodSpring Suites Johnson City

2.5 out of 5
WoodSpring Suites Johnson City
135 Pinnacle Drive, Johnson City, TN

Reviews

5.0
Rating 10 - Excellent. 2 out of 28 reviews" "
Rating 8 - Good. 4 out of 28 reviews" "
Rating 6 - Okay. 8 out of 28 reviews" "
Rating 4 - Poor. 5 out of 28 reviews" "
Rating 2 - Terrible. 9 out of 28 reviews" "

5.0/10

Cleanliness

6.0/10

Staff & service

5.2/10

Amenities

4.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Robert

Stayed 1 night in May 2024

6/10 Okay

Meredith, Piney Flats

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 7 nights in Mar 2024

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very affordable long stay option
Stayed 1 night in Mar 2024

2/10 Terrible

JaeceeRae

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Meredith, Piney Flats

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
No hot water
Stayed 4 nights in Mar 2024

2/10 Terrible

kyle

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Homeless locals rightfully love Woodspring Hotels!
Not recommended. Travelers need to realize that Woodspring hotels are used for cost effective extended stays, and are very often home to local citizens who treat the hotel as a home. Many come and go at all hours, stay up late and play louder than normal music . The walls of many of these hotels lack quality sound insulation allowing one to easily hear guests in adjacent rooms, often late into the night. * * * THESE PEOPLE ARE NOT THERE TO JUST SLEEP. FOR A NIGHT AS TRAVELERS DO * * * Should you happen to be assigned a room adjacent to long term locals as I was, YOU WILL REGRET IT. About the room: Poor quality. It felt and looked like an outdated college dorm. Cupboard doors were missing above the counter, a chair did not sit level, and the bedding was very low par. The carpet-less floor was beyond filthy as I noticed the scum on my feet in the morning.
Stayed 1 night in Feb 2024

2/10 Terrible

Tim

Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a roach come out from an electrical outlet, and the mattresses were not comfortable.
Stayed 1 night in Jan 2024

4/10 Poor

muhammad

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Cleanliness was terrible, no warm water in wintertime, everyday cops called by someone and it feels very unsafe
Stayed 5 nights in Jan 2024
Response from Ann on 9 Jan 2024
Thank you for your feedback. I am sorry that we were not able to meet your expectations. We have passed your feedback along to senior management for review.

2/10 Terrible

Robbin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Dec 2023
Response from Ann on 9 Jan 2024
Thank you for your feedback.

2/10 Terrible

Myra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ann on 9 Jan 2024
Thank you for your feedback.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good, but not great.
The hotel was fine for what we needed except for the bed. It wasn't comfortable and I have back problems and it did hurt my back quite a bit. Otherwise, the room was clean and tidy and had just about everything we needed. The staff was really friendly and helpful. Check-in and out went very well.
Stayed 2 nights in Dec 2023
Response from Ann on 9 Jan 2024
Thank you for your feedback. I apologize that the bed did not meet your expectations. Thank you for the recognition of our team members!

8/10 Good

Deborah

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
On of the worst places to stay!!
I was not impressed with this hotel. Right off the front entrance was shabby. When I got to my room didn’t look like it had been cleaned. No way was I going to sleep in that bed. I booked another room at a different hotel and left.
Stayed 1 night in Nov 2023

2/10 Terrible

D Scott

Disliked: Cleanliness, property conditions & facilities, room comfort
don't stay here
it's hard to know where to start. are keys would not unlock the door to the room. after three trips down to the desk we finally got another room. the hallway floors were dirty. the elevator was filthy never cleaned the two days we spent there. the floors in our room were very dirty. we will never go back. give your review a title don't stay here
Stayed 2 nights in Oct 2023

8/10 Good

Jeff

Stayed 2 nights in Sep 2023

4/10 Poor

David

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Understand this is an extended stay facility. Finishing Installing new flooring upon arrival. GOOD THING, slight inconvenience. Room smelled like cigarettes. Old school outlets/switches, no USB. No amenities like soap, shampoo or hair dryer in room. Drawers had different types of debris in them.??!,? TV remote was sketchy. No ice machine. (Ice trays available upon request). Front desk closes at 10pm Full size Refridge/freezer worked great! (Allthough beat up pretty good). Parking was adequate. Fortunately we just needed a place to flop while attending Bristol race
Stayed 2 nights in Sep 2023

6/10 Okay

Jean

Stayed 13 nights in Jul 2023
Response from Ann on 5 Sept 2023
Dear Jean, thank you for your feedback. We hope to see you again soon!

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Awful horrible terrible
There were several people standing at the back of the hotel drinking and partying on two separate days. This happened between 130 and 430 AM. They woke us up being so loud. They are contractors for a large company and apparently nothing is ever said to them about they're behavior. Someone received a haircut at the back entrance and hair was everywhere. Very nasty. The floor of our room was disgusting. A beer bottle was left in the elevator. Not sure if it contained beer or urine. Absolutely gross. Fire alarm went off around 640 Am on Sunday. We went out to our vehicle to wait and noticed a guy smoking a crack pipe. I could go on and on about how terrible our stay was, but I don't have that kind of time today to leave details.
Stayed 5 nights in Jul 2023
Response from Ann on 4 Aug 2023
Valued Guest, thank you very much for your feedback. I sincerely apologize for the disruptive stay that you had. We have escalated these concerns and will get them addressed. Thank you again.