2/10 糟糕
Daniel
与家人及幼儿出行
2026 年 4 月 2 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This listing is a scam, do NOT stay here. It is publicly accessed by crowds of people, not a private property. There is mud and construction debris everywhere, the pool is brown with dirt.
The listing lies about wifi being available (it was available in one room), and about being all inclusive.
Our room's door beeped for 5 minutes every time we opened it, the answer we received from front desk was "it'll stop in 5 minutes". No fix.
There was pee on the toilet seat. The cleaner came with a mop and was about to mop the toilet seat before I stopped him.
There was no hand towel. No toilet paper. I was finally able to find napkins that felt like recycled paper.
When I finally was able to use the bathroom and flush the toilet, toilet water spilled out from the bottom on my feet.
We needed a mattress for our son to sleep on and we could see bugs crawling all over it and the sheet. We took it out of the room and just squished in the bed.
Later, walking around the property you can see the mattresses sitting in the open air as a nest for all the local wildlife.
You will not be able to enjoy peace and quiet on the river, crowds of people show up in the morning to enjoy it and are there till dusk.
I requested a refund 5 minutes after arriving: seeing the mud, construction, and crowds, along with no wifi and not all inclusive. I was told no.
Daniel
2026 年 1 月入住 1 晚