El Paso Jungle Jaks Hotels

"Yes, parking and ac were perfect "

"First the man at the front desk said that my reservation was canceled by Expedia and to call Expedia. The phone numbers that I found for Expedia customer service were wrong, one was a company that does adult chat lines. Then the front desk said that the manager of the hotel canceled my reservation because they had issues with several of their rooms. I was NOT notified of this prior to my arrival. Then the front desk finds me a room which was disgusting, no pillow cases for the old worn stained pillows, one of the beds was not clean with hair on the sheets, all counters were dirty, and there was pink and gray/black MOLD on the door frame of the bathroom! I had no where else to go, all hotels were booked due to the BTS concert. The light outside of my room was not working so I didn’t feel safe opening my door or leaving my luggage in the room. I came for the BTS concert and all I could do was cry because I had no where else to go. It was a horrible experience and I am requesting a refund because it was not worthy of the $500 I paid for it. It was beyond disappointing. Please respond."

"The rooms are definitely use some updating. The bathtub and shower curtain need to be replaced."

"Great home. Bed was comfortable (master). Communication and check-in process smooth and host was welcoming and communicative. Plenty of space. AC, lighting, all appliances worked well. WiFi good. Cleanliness was ok. There were pubic hairs in the toilet when I arrived (guest bathroom). Crumbs and debris in between couch cushions. Water pressure ok but expected being an older home. I overlooked the checkout time of 10am (which I personally believe to be too early but understand it’s the owners discretion), however Host was very understanding and accommodating allowing me to regain access to the home and checkout properly. Overall really enjoyed the home and the fireplace in the backyard was a highlight for us. I was able toake s’mores for my girls and it was a memorable experience. Only other suggestion would be to have more yard type games given the yard space. There were no games or things to do outside. We improved and played “freeze tag” but even a shuffle board or similar would be appreciated and show more value."

"Host was absolutely amazing and the house was beautiful, big hit with my guests!"

"Really cute house! Had perfect communication with the owners! They were always available if I had any questions. "

"Loved this place! The pool being heated was amazing because it was kind of cold when we stayed. Only complaint I have is perhaps making it more homey, with tvs in the rooms and a comfier couch. But overall the house was gorgeous and in a great neighborhood close to everything. "

"Everything was very clean and comfortable, plenty of towels for everyone and easy to get to. Only downside was there was lots of barking dogs all around the house at all hours and specially at night this is not anything the host can control but still good to know if you're a light sleeper. "

"This property was very adequate for our stay. Communication with the owner was super. Everything inside worked appropriately."