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"Amazing staff and great experience "

"Great place for our family’s first Ryokan experience. Very helpful and friendly staff. We included the meal plan and it included so much food."

"Kids did the park, parents did the onsen.. we all enjoyed the view of the mountain..there’s nothing bad. There’s a shabbu restaurant (4 min walk jay walking, 10 mins using the bridge) that’s really good value and experience. Robots wheels the food over. Drinks and veggie are self serve. A ton of fun. "

"Stayed here while my travel companions climbed Mt Fuji. Excellent location for getting to mountain and wonderful onsen for those not doing the climb! Very good breakfast options, helpful staff, comfortable beds. Lots of parking available and views of Fuji!"

"Loved how easy and cosy this place is"

"My husband and I had a most wonderful stay and are already planning our trip back for next year! Amazing food, presentation and all, private onsen and accommodating staff! We were so happy we chose to stay in this hotel. We will definitely be back. "

"Great hotel with hot springs to soak in after a long hike. There's a beautiful park next door as well that's worth checking out."

"Stayed in western style room. The smell of smoke was very apparent and the rooms needed some updating but were adequate. The main plus was the spectator early morning and late evening clear views of mount Fuji."

"We are from Los Angeles and are here for a family get away with our 7 year old. It has truly been an amazing experience!! All staff whom I have interacted with (from check in, dining, museum, and the simulation experience) provide exceptional service! Most staff speak good English. Room is spacious and super comfortable. I appreciate their attention to details and thoughtfulness! They even went above and beyond in getting a pair of super cute small crocs (for the onsen experience) and kid's toothbrush for my 7 year old! Doesn’t have a lot of food choices onsite (if you don't have a car with you). Our family tried the Robata Oyama restaurant (Japanese cuisine) and are pleasantly surprised! Good quality is very good. Overall- exceptional experience and would highly recommend!"