Dear Hollie, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience. Sincerely, Jim Snow, GM

Dear Brett, Thank you for your review. I am very sorry to hear that you had a disappointing experience, and I sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections. Sincerely, Jim Snow, GM

We can't wait to see you again!

Dear Gary, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Jim Snow, GM

Dear Elizabeth, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Jim Snow, GM

Dear Jerome E.,We appreciate your kind review and are glad to know you enjoyed our hotel while you were our valued guest. We hope to see you again should your travels bring you back to our area. Best, Jim Snow, GM

Dear Deborah, I apologize for your dissatisfaction with our services and for not meeting your expectations in terms of value. We appreciate your feedback, as it helps us to make improvements for future guests. Thank you for taking the time to share your review with us and we hope to host you again. Sincerely, Jim Snow, GM

Thank you for such a great review. Looking forward to seeing you again.

Dear Douglas, Thank you for being our guest and for leaving such a positive review! We appreciate your patronage and are glad to hear that you enjoyed your time with us. We hope to see you again soon. Best, Jim Snow, GM

Dear JEFF, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, areas for improvement, and for choosing our hotel. Please visit us again soon. Best, Jim Snow, GM

Dear Nancy, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Sincerely, Jim Snow, GM

Dear lisa, I’m sorry the cleanliness of your bathroom was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with other travelers and us; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area. Sincerely, Jim Snow, GM

Dear Adam, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Jim Snow, GM

Dear Rebecca, We apologize for the climate control issues that caused you to switch rooms. At our hotel, ensuring guest satisfaction is of the utmost importance, and we are sorry that we failed to meet your expectations. We appreciate your feedback and will use it to make improvements for future stays. Thank you for taking the time to share your review with us. Sincerely, Jim Snow, GM

Dear Donato, We apologize for not being able to provide you with a pleasant stay during your recent visit due to your view and accommodations. We value your feedback and will take it into consideration to ensure that our services meet your expectations on your next visit. Thank you for choosing to stay with us. Sincerely, Jim Snow, GM

Dear Lindsay, We are thrilled you enjoyed your stay! Thank you for the review and please visit us again. Best, Jim Snow, GM

YAY! We are so excited to see this score! We look forward to your next stay!

What could we have done to turn that 3 into a 5? I would like to know what we need to do to get better?

Dear Gregory, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Jim Snow, GM

Dear Jennifer, Thank you for taking the time to write such a lovely review. It’s wonderful that our staff left such a lasting impression on you through their kindness and warm hospitality. It will be a pleasure to share your compliments with our dedicated team members! We enjoyed having you as our guest and hope we will see you again soon. Best, Jim Snow GM

WOW! Thank you for your review. We look forward to your next stay with us.

Dear Cami, We're happy to hear from you! It's great that you enjoyed our clean and comfortable rooms as well as our friendly associates! I look forward to sharing your compliments and hope we can welcome you again soon for another exceptional stay. Best, Jim Snow GM

Dear Sammy, Thank you for your stay and for taking the time to leave us a review. I am sorry about the issues encountered with the overall upkeep of the hotel and the room you received. The experience you described certainly isn’t what we want for any guest. We value all the feedback we receive as this is our best resource for improvement. I alerted the hotel management team of your comments, and I'm certain that appropriate steps will be taken so this doesn't happen again. We hope to have the opportunity to welcome you again for a more favorable impression. Sincerely, Jim Snow, GM

Dear Amy, It is wonderful to hear that you enjoyed your stay as well as our breakfast. Thank you for choosing to join us and leaving us feedback. Please visit us again soon! Best, Jim Snow, GM

We can't wait to turn that 4 into a 5 on your next visit

Dear Destiny, It's nice to hear from you! I am delighted that our sparkling-clean, and comfortable accommodations made for an enjoyable stay and that our delicious breakfast was a great start to your day! We appreciate your taking the time to review our hotel, as we value your feedback! It was a pleasure to host you; we hope to welcome you back soon. Best, Jim Snow GM

Dear Jacquelyne, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Jim Snow GM

Dear Ashley, Please accept my sincere apology a maintenance issue interrupted the comfort of your stay. Additionally, I regret we did not respond to the situation with sincerity and empathy. Our associates strive to provide sincere hospitality and we clearly missed the mark. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you on a return trip. Sincerely, Jim Snow GM

Dear Daijah, Thank you for sharing your feedback on your experience. I appreciate your review. Reflections like yours give us areas to improve our guest experience. We're pleased to hear that our breakfast and complimentary drinks made for an enjoyable stay overall. Thank you for choosing us. Best, Jim Snow GM

Thank you for staying with us. We hope to see you again, soon!

We would love to know how we can turn this 4 to a 5! Give us a call

Dear Ross, Thank you for taking the time to provide a review. I am happy to hear that you enjoyed your stay overall. We truly value your feedback and hope to have the pleasure of welcoming you back soon, with the expectation that your next stay will be even better. Best, Jim Snow GM

Dear Rebecca, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Jim Snow GM

Thank you for letting us know. I will be speaking to housekeeping to see the issue.

Dear Lana, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Jim Snow GM

Dear Anonymous, What an uplifting review! Our goal is for every guest who stays with us to have the experience you described. Thank you so much for your business and your kind words. We hope you find a reason to visit our Embassy Suites by Hilton again soon. Best, Jim Snow GM

Dear Catherine, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Jim Snow GM

Dear Robert, First and foremost, thank you for your continued patronage and loyalty to our Embassy Suites by Hilton Kansas City International Airport. I am very sorry to learn your most recent visit did not reflect the high standards we hold ourselves to. Providing exceptional hospitality is the heart of our mission, making it all the more regrettable we missed the mark. I am at your service should you like to discuss this in more detail, and I look forward to welcoming you again with the expectation your next stay will align with our expectations from check-in to check-out. Sincerely, Jim Snow GM

Dear Karen,Thank you for taking the time to write. I am thrilled to know you enjoyed your stay. I appreciate your honest feedback regarding our parking. In an effort to keep our rates as competitive as possible, we separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. As our valued guest, I hope that you will allow us the opportunity to host you again in the future. Best, Jim Snow GM

Thank you! We are honored you chose Embassy Suites KCI

Thank you for the review. We understand paying for parking is a hard ask, but being so close to the airport, it is required that we manage the traffic. Thank you for understanding and we look forward to you staying with us again.

Dear Marcetta, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, Jim Snow GM

YAY! thank you for such an excellent score! We look forward to seeing you again

Thank you such much for choosing Embassy Suites KCI! We look forward to seeing you next time.

Dear Charles, We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Jim Snow GM

Thank you for stay with Embassy Suites KCI! Hope to see you again soon

Thank you for this outstanding review! We look forward to seeing you next time you are in Kansas City

Thank you for staying with us. We look forward to seeing you again

Thank you for your insight. If you happen to remember the room number, I can make sure that light is fixed for our next guest and your next stay!