Exterior

Reviews

8.4

Very good

Rating 10 - Excellent. 211 out of 530 reviews" "
Rating 8 - Good. 241 out of 530 reviews" "
Rating 6 - Okay. 56 out of 530 reviews" "
Rating 4 - Poor. 14 out of 530 reviews" "
Rating 2 - Terrible. 8 out of 530 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Joel

Liked: Cleanliness, property conditions & facilities
I like it but the ambiance is a little cold.
Stayed 3 nights in Feb 2024

10/10 Excellent

Liliya, salem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good service. Loved breakfast.
Stayed 1 night in Jul 2023

10/10 Excellent

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value , good breakfast.
We stayed their at the start and end of our trip. Never seems too busy , even with the breakfast seating full there were soon tables free. At breakfast, staff quickly clean vacated tables and refill the food and drinks promptly.
Stayed 1 night in May 2023

10/10 Excellent

Malcolm

Stayed 1 night in Apr 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
Decent breakfast but room was pretty basic
Stayed 1 night in Mar 2023

8/10 Good

James

Liked: Staff & service
Hotel was Ok for the money, Breakfast was good, shower was hot. It shows its age (worn) and has limited parking I had to street park about 200 meters away
Stayed 1 night in Nov 2022

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel, the staff is outstanding. They would do anything to make your stay excellent. The breakfast is amazing it has all the options and varieties that suit all needs. I would like to thank the reception personnel, specially the amazing Ms. Bianca who has a lot of experience and is so intelligent, helpful and wise. The outstanding Ms. Juluette who did her best to respond to our needs instantly and was always supportive and helpful. Ms. Bernadette, with her cherrfulness and willingness to help made us feel very comfortable. Ms.Denissa. The breakfast staff works very hard also. Thanks to Ms. Nathalia and all the staff I really would like to thank them one by one. I would definitely return to that hotel if I come back to Kalsruhe.
Stayed 10 nights in Aug 2022
Response from Denisa David on 5 Nov 2022
Ladies and gentlemen,Thank you for your great review and for your stay.We are very happy to read such good news.We hope only the best for you and to be able to greet you again in our hotel.Kind regardsAVIVA TEAM

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, great stop
Great value, excellent breakfast
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Good size family room for 5 persons.
Ok family rooms. No air condition for the hot days. Carpet with spots.
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Nice and affordable hotel for family of 5 with included breakfast
Stayed 2 nights in Jul 2022

10/10 Excellent

Harpreet

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious breakfast and very friendly staff
Stayed 2 nights in Jun 2022

8/10 Good

Graham

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2022

8/10 Good

Andre

Business traveller
Liked: Cleanliness, staff & service
Ok for a short stay
Hotel was ok but kinda outdated
Stayed 2 nights in Mar 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible and discussing
I chose this hotel because they offered free wifi, free parking and was supposed to be clean and nice. - No working wifi - No parking available when we arrived - Old and dirty room Totally discussing!
Stayed 1 night in Oct 2021

8/10 Good

Jessie, Denmark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great breakfast. Will defenatly stay here again.
Stayed 1 night in Sep 2020

10/10 Excellent

Ian-Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Good venue. Very well equipped. Helpful staff.
Stayed 1 night in Jul 2020

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel, in nice area!
Stayed 1 night in Jun 2020

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Karlsruhe
The hotel is well situated out of Karlsruhe. Handy for the main roads. Really good to have somewhere to stay in the current crisis. The distancing and sanitation measures were well observed and very organized.
Stayed 1 night in Jun 2020

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from CW on 18 Feb 2020
Sehr geehrter Herr Stephen, hiermit möchten wir uns ganz herzlich für Ihre sehr gute Bewertung unseres Hauses bei Ihnen bedanken. Wir würden uns sehr freuen, wenn wir Sie bei Ihrem nächsten Besuch in Karlsruhe, wieder als unseren Gast, begrüßen dürften. Mit besten Grüßen vom Aviva Team

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Weekend Stay in Karlsruhe
Great 3* hotel - Booked a family room for 5 of us, plenty of room for all of us - not the latest decor but perfectly adequate - Free Parking - Superb Buffet Breakfast with everything you can think of from smoked salmon to pancakes and waffles - Room nice and warm with little heating required even though it was -4c at night in January - Reception staff were always eager to help - Penny mini mart 100m down the road & McDonalds and a Shell petrol station opposite - Close to Karlsruhe City Centre - Room had TV, Fridge, Microwave & Kettle - Overall a great stay, my only criticism - hotel needs to invest in some new decent pillows.
Stayed 2 nights in Jan 2020
Response from CW on 31 Jan 2020
Dear Lee, We would like to thank you very much for your very good extensive descriptive evaluation of our house. We were very happy about your high praise for our employees and the breakfast buffet. Thank you for your note on the pillows, which we took very seriously. We have passed this on to our management. We would be very happy if we could welcome you again as our guests on your next stay in Karlsruhe. Best regards by the Aviva team

8/10 Good

Gudrun, Bad Vilbel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was conveniently located. Rooms big enough. Good for the price. Inside the hotel a little noisy. My night was cut short because of big group of noisy kids staying at the hotel for a sports event in town. Great breakfast buffet with an enormous variety of food 😁
Stayed 1 night in Oct 2019
Response from CW on 20 Oct 2019
Dear Gudrun, We would like to thank you very much for your very good rating of our house and the praise for our breakfast buffet. We are very sorry that it was too loud for you by our young guests and that you had a short night. We would therefore like to apologize formally to you. We would be very happy if we could welcome you again as our guests on your next stay in Karlsruhe. Best regards from the Aviva team

8/10 Good

C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for an overnight stay
Just one night while passing through. Room was clean. There were no additional pillows in the cupboard. Shower and toilet are separated from the room by a glass screen, not much privacy if you were sharing a twin room with friends rather than your partner. Breakfast was included and very good, choice of hot or cold and plenty of fresh fruit cut and prepared. Pets are allowed, but they charged us €10 each for our two small dogs.
Stayed 1 night in Sep 2019
Response from CW on 15 Sept 2019
Dear C, We would like to thank you very much for your very good rating of our house and the great praise about our breakfast buffet at your place. We also have rooms with separate bathroom and toilet on all floors. Too bad that we could not clarify this directly with you, our ladies and gentlemen at the front desk might have changed the room into a room with separate bathroom and toilet. Additional pillows for the beds are easily issued by our front desk staff. We would be very happy if we could welcome you again as our guests during your next stay in Karlsruhe. Best Regards from the Aviva team

8/10 Good

David, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in May 2019
Response from CW on 1 Sept 2019
Dear David, We would like to thank you very much for your very good rating of our house. We would be very happy if we could welcome you again as our guests during your next stay in Karlsruhe. Best Regards from the Aviva team

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Perfect place at the right price for 1 night stop. Super friendly staff.
Stayed 1 night in Aug 2019
Response from CW on 25 Aug 2019
Dear Michael, We would like to thank you very much for your very good rating of our house. We are very pleased that you liked it with us. We would be very happy if we would like to welcome you again as our guest during your next stay in Karlsruhe. Best Regards from the Aviva team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel with clean functional rooms. Good value. No bar.
Stayed 1 night in Aug 2019
Response from CW on 11 Aug 2019
Dear Guest, We would like to thank you very much for your very good rating of our house. We would be very happy if we could welcome you again as our guest on your next stay in Karlsruhe. Best Regards from the Aviva team

4/10 Poor

Simon

Disliked: Staff & service, room comfort
Overpriced.
Not a great hotel. Paid for a double room and got a single bed! There wasn't any parking on site despite advertising free parking. There was a fan in the room which was most welcomed.
Stayed 1 night in Jul 2019

8/10 Good

Moshe

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from CW on 25 Jun 2019
Geachte Moshe, We willen u hartelijk bedanken voor uw uitstekende beoordeling van ons huis. Met betrekking tot het ontbreken van gordijnen in uw kamer, kunnen we u vertellen dat de blinds elektrische rolluiken op hen hadden. Ons personeel bij de receptie, zou u heel veel hebben geholpen. Bedankt voor uw lof voor ons ontbijtbuffet, waar onze dames van het ontbijtteam heel blij mee zijn. We zouden heel blij zijn als we u als onze gasten opnieuw zouden mogen verwelkomen tijdens uw volgende verblijf in Karlsruhe. Met vriendelijke groet van het Aviva-team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

6/10 Okay

Alex

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Almost a great hotel!
This was a good value for money stop over point for us, the staff were friendly and welcoming, the room was small and clean, the choice at breakfast was incredible and fresh. The only thing that let down this stay was the shower was weak and the bathroom stank of cigarette smoke.
Stayed 1 night in May 2019
Response from CW on 9 Jun 2019
Dear Alex, We would like to thank you very much for your very good rating of our house to you, your praise for our staff and breakfast buffet we are very happy. We apologize in all due respect for the problems in your bathroom, the smell of cigarettes and the faint water jet. We take your note very seriously and pass this on to our management and housekeeper for clarification. We would be very happy if we could welcome you again as our guests during your next stay in Karlsruhe. Best Regards with the Aviva team

10/10 Excellent

Zoriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from cw on 30 Mar 2019
Liebe Zoriana, hiermit möchten wir uns ganz herzlich für Ihre sehr gute Bewertung unseres Hauses bei Ihnen bedanken. Es freut uns sehr dass es Ihnen bei uns gefallen hat. Wir würden uns sehr freuen, wenn wir Sie bei Ihrem nächsten Aufenthalt in Karlsruhe, wieder als unseren Gast begrüßen dürften. Mit besten Grüßen vom Aviva Team

10/10 Excellent

David, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from CW on 19 Mar 2019
Sehr geehrter David, hiermit möchten wir uns ganz herzlich für Ihre sehr gute Bewerftung unseres Hauses bei Ihnen bedanken. Es würde uns sehr freuen, wenn wir Sie bei Ihrem nächsten Aufenthalt in Karlsruhe, wieder als unseren Gast begrüßen dürften. Mit besten Grüßen vom Aviva Team

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

10/10 Excellent

Patrick

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

Jamie, British

Liked: Cleanliness, property conditions & facilities
Not bad, standard business hotel
Easy to get to, no restaurant but a few decent local hosteleries. Room was clean, well presented with kettle, tea bags, bottles of waterand a microwave. We are a family of 5 in one room which had plenty of space. The main beds were fine but the fold out bed and sofa bed were bad. The sofa bed was pitted in the middle and gave me back ache. Bathroom was good but why put the bin so close to the toilet so you can't open your legs? Breakfast was good, unlimited.
Stayed 1 night in Aug 2018
Response from CW on 23 Sept 2018
Dear Jamie, We would like to thank you on this way for your very good rating of our house. We would like to pass on your praise to our breakfast to our ladies from the breakfast team. We would be very happy if we could welcome you again as our guests during your next stay or stopover in Karlsruhe. Best Regards from the Aviva team

10/10 Excellent

Terence, eport

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy location, great breakfast
Was a little unsure on arrival the parking arrangements are novel and you may have to leave your keys at reception if your space blocks another, but there is road parking as an alternative. The fact the restaurant only served snack style food came as a surprise but since there was a fridge in the room and a Penny store close by it was easy to buy food and drink in for the evenings and have lunches out on our travels. However the restaurant provided excellent breakfasts, there was a wide range of alternative cold options and few basic hot ones so always felt very satisfied. The hotel was located on the outskirts of Karlsruhe and provided an convenient base for travel around the region. We visited Baden Baden and Merkur mountain by car and used the train to visit Strasbourg
Stayed 3 nights in Jul 2018
Response from CW on 26 Aug 2018
Dear Terence, We would like to thank you very much for your very good rating of our house. Thank you for your praise to our breakfast buffet, about which our ladies from the breakfast buffet were very happy. We are very pleased that you liked it with us. We would be very happy if we could welcome you again as our guests on your next stopover or stay in Karlsruhe. Best Regards from the Aviva team

8/10 Good

Janusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Modern hotel
We stopped on our way back from Italy. Clean and modern. Evening staff a bit bold. Nice breakfast. Glass wall bathroom was a bit uncomfortable for my teenagers
Stayed 1 night in Mar 2018
Response from Hotewl Aviva on 10 Apr 2018
Vielen Dank für Ihre Bewertung. Wir freuen uns Sie wieder im Hotel Aviva begrüßen zu dürfen.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Area and Large Rooms
We stayed for the night but left early in the morning for the airport before breakfast. The hotel was easy to find in a quiet location. Supermarket just a block away. The room was large and comfortable. Wifi was fast. Wish we could have stayed longer. Thank you.
Response from Hotel Aviva on 10 Apr 2018
Vielen Dank für Ihre Bewertung. Wir freuen uns Sie wieder im Hotel Aviva begrüßen zu dürfen.

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Aviva
Great facilities, one of the few hotels in KA with a gym, great location for exploring, only a short ride to the city
Response from Aviva on 10 Apr 2018
Vielen Dank für Ihre Bewertung. Wir freuen uns Sie wieder im Hotel Aviva begrüßen zu dürfen.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good hotel.
Overall good! But some rooms had no A/C replacement with fan. Overall no A/C in any room. Rooms comfortable, and good selection of breakfast. Staff very helpful and friendly.
Stayed 2 nights in Aug 2017

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were very comfortable and clean.
Stayed 1 night in Jul 2017

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and area for sightseeing&good foods
Breakfast were awesome, guest service staff was very kind, room is clean and enough space for family of 4. I was surprised for extra charges when I booked but it is worth it. I would like stay there again.
Stayed 1 night in Jun 2017
Dear Michelle, Thanks for the very good review of our breakfast. But we are not resting on your praise and will continue to work on improving the selection. We look forward to your next visit to our hotel. Best Regards your Aviva Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

Zake, palm springs, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky hotel, but clean, with great service.
The one issue for an American traveler is the bathroom. It is a glassed off space on one wall of the bedroom and everything is almost totally visible. Yes there is an orange band to cover the mid section if one is not too tall or short, but... if you are a single, or a double with true love, then it is ok. The rooms are clean and comfortable. The staff and the breakfast are great.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in great location in Bensheim
Family stay to check out the area. Great location with nice breakfast. Close to Autobahn and to drive around. Quick trip to downtown (though it was empty when it turned dark). Would come back to this hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Robert, Palm Springs, United States of America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For an American, quirky but nice.
Very clean, modern hotel. Nice friendly staff that are always helpful. Excellent breakfast is served in the AM. The quirky part is that the bathroom is very much apart of the room...just small glass dividers. It is not a good situation if there are two people unless you are REALLY together. The hotel does not have AC. Also ask for a room on the upper floors otherwise you are very exposed to the street. Have stayed a couple of times; will stay again.

4/10 Poor

marie, England

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not Child Friendly
we were a large group adults and children the staff were not very welcoming because we were a large group the children were aged 4years up to 13 years and there was 17 of them and all excited because they were competing in the local club competition. The staff were not friendly at all.

8/10 Good

WALID, LEBANON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE AND CLEAN HOTEL
WE WERE IN A CONFERENCE IN KARLSRUHE. NICE WALK TO CITY.