2/10 糟糕
Dhiraj，Sydney, Australia
2016 年 12 月 21 日
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
False information on website
I have booked this hotel with help from Trivago which redirects to Expedia.
At the time of booking, it was showing 4 star hotel and when I arrived to hotel, I came to know that it is 2 star.
I booked deluxe room but I was given standard room.
My room was horrible with low quality bed and furniture. Behind the hotel there is sewage line and my room was smelling very badly because of that.
When I contacted hotel manager, he told that it is website's fault that they did Photoshop of our hotel rooms and asked me to contact Expedia.
I was fully tight with my plans that simply I cannot book another 4/5 star hotel.
Please do the needful and update the hotel accordingly.
I deserve a compensation for the discomfort caused to myself and my family by you.