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Reviews of Chisun Inn Karuizawa

3 out of 5
Chisun Inn Karuizawa
6-47, Nagakura,Karuizawamachi, Kitasaku-gun, Karuizawa, Nagano-ken

Reviews

8.2

Very good

Rating 10 - Excellent. 234 out of 708 reviews" "
Rating 8 - Good. 323 out of 708 reviews" "
Rating 6 - Okay. 118 out of 708 reviews" "
Rating 4 - Poor. 28 out of 708 reviews" "
Rating 2 - Terrible. 5 out of 708 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shahriza

Liked: Cleanliness, staff & service, property conditions & facilities
Family friendly..
Stayed 1 night in Mar 2024
Response from チサンイン軽井沢 氏家 on 14 Mar 2024
Thank you very much for staying at Chisun Inn Karuizawa.Thank you again for taking the time out of your busy schedule to post.We are very happy to receive your high evaluation.We will continue to strive to improve our services to ensure customer satisfaction.We would appreciate it if you could stay with us again when you come to Karuizawa.All of our staff are looking forward to seeing you.Chisun Inn KaruizawaUjiie

10/10 Excellent

Gwen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like Chisun for consistency in clean and simple room, free and easy parking. Good for a night stay en-route to other places.
Stayed 1 night in Mar 2024
Response from チサンイン軽井沢 氏家 on 14 Mar 2024
Thank you very much for staying at Chisun Inn Karuizawa.Thank you again for taking the time out of your busy schedule to post.We are very happy to receive your high evaluation.We will continue to strive to improve our services to ensure customer satisfaction.We would appreciate it if you could stay with us again when you come to Karuizawa.All of our staff are looking forward to seeing you.Chisun Inn KaruizawaUjiie

6/10 Okay

Parag

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s far off from station. There are no options for vegetarians in breakfast menu.
Stayed 1 night in Feb 2024
Response from チサンイン軽井沢  高橋 on 6 Feb 2024
Thank you very much for staying at Chisun Inn Karuizawa. Thank you again for taking the time out of your busy schedule to post. Thank you very much for your valuable feedback. We will continue to strive to improve our services to ensure customer satisfaction. We would appreciate it if you could stay with us again when you come to Karuizawa. All of our staff are looking forward to seeing you

8/10 Good

Verified traveller

Liked: Staff & service
Not bad
I booked it during hot season. So the price is higher than general. Condition is fair compared to the price. Staffs are friendly and helpful.
Stayed 1 night in Aug 2023
Response from Chisun Inn Karuizawa Takahashi on 8 Sept 2023
hank you very much for staying at Chisun Inn Karuizawa. Thank you again for taking the time out of your busy schedule to post. All of our staff members are happy to receive the high evaluation and valuable feedback from our customers. Thank you very much. We hope that you will use our hotel again when you come to Karuizawa. All of our staff are looking forward to seeing you.

10/10 Excellent

Thitima, Bangrak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good.
Response from チサンイン軽井沢 高橋 on 7 Aug 2023
Thank you very much for staying at Chisun Inn Karuizawa. Also, thank you for taking time out of your busy schedule to post your comments. All the staff are happy to receive words of praise and impressions from customers. Thank you very much. If you come to Karuizawa again, please use it. All the staff are looking forward to seeing you.

10/10 Excellent

tetsuya

Stayed 1 night in Jul 2023
Response from チサンイン軽井沢 高橋 on 23 Jul 2023
この度は、チサンイン軽井沢にご宿泊頂きまして誠に有難う御座いました。また、お忙しい中ご投稿いただき重ねて感謝申し上げます。 お客様より高評価を頂きスタッフ一同嬉しく存じます。有難う御座いました。 また軽井沢にお越しの際は、ぜひご利用いただけますと幸いでございます。 スタッフ一同、心よりお待ち申し上げております。

10/10 Excellent

Hiroyuki, Setagaya-ku

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in the silent place. But the property is far from Karuizawa station and there is not restaurants near the property so if you stay here, you need to eat the dinner near the station. And around this property, the street lights are few so the area is dark and danger to walk around here in the midnight.
Stayed 1 night in Sep 2022
Response from チサンイン軽井沢 フロント 高橋 on 21 Sept 2022
Thank you very much for staying with us.Thank you very much for your feedback. We are delighted to receive such a high evaluation. Thank you very much.Karuizawa is a place where you can enjoy mountains and nature away from the city, so it is a quiet town at night. I feel a little lonely, but if you have another chance, please come to Karuizawa. See you again, all the staffWe'll be waiting for your visit sincerely.Chisun Inn KaruizawaTakahashi

4/10 Poor

Rebecca

Travelled with family
Liked: Staff & service
The staff spoke English was an added advantage. Was very helpful. The pillow and bed in the room was as hard as a rock. That made our rest difficult. 😢
Stayed 1 night in Jun 2022
Response from Tazawa, Chisun-inn Karuizawa on 10 Jun 2022
Dear guests, Thank you for your staying at our hotel. We're glad to hear our speaking English was helpful for you. Instead we're so sorry the pillows and the bed were not suit you. Thank you for your review.

4/10 Poor

Marcel

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
we don't like the mattresses on the bed, too hard!
Stayed 1 night in Apr 2022
Response from チサンイン軽井沢 フロント 高橋 on 6 May 2022
Thank you for staying at Chisun Inn Karuizawa. Thank you again for posting while you are busy. Thank you to the staff for their compliments. I am very sorry about the hardness of the bed. We would also like to thank you for your valuable opinions. We will continue to improve our service so that our customers will be satisfied. Also, when you come to Karuizawa, we would appreciate it if you could stay overnight. All the staff are looking forward to hearing from you. Chisun Inn Karuizawa Takahashi

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from チサンイン軽井沢 田澤 on 7 Jan 2022
この度はチサンイン軽井沢にご宿泊いただきまして、ありがとうございました。 高評価を賜りまして、重ねてお礼申し上げます。 今後ともお客様にご満足のいくご滞在を提供できるよう、スタッフ一同、サービス向上に努めてまいります。 ご多忙の中ご投稿いただきまして、ありがとうございました。 また軽井沢にお越しの際は、どうぞご利用くださいませ。 スタッフ一同、心よりお待ち申し上げております。 チサンイン軽井沢 田澤

8/10 Good

Milos

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from チサンイン軽井沢 青木 on 5 Jan 2021
この度はチサンイン軽井沢にご宿泊頂き誠にありがとうございました。 高評価まで頂き重ねて感謝申し上げます。 また軽井沢へお越しの際ご利用頂けると幸いでございます。 スタッフ一同心よりお待ち申し上げております。

8/10 Good

siaw

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from チサンイン軽井沢 on 30 Jun 2020
この度はチサンイン軽井沢を御利用頂き誠にありがとうございました。 お忙しい中お褒めの言葉を投函頂き、重ねて感謝申し上げます。 今後ともより一層お客様にご満足いただけるよう、精進してまいります。 滞在中はおくつろぎ頂けましたでしょうか。 また軽井沢へお越しの際御利用頂けると幸いでございます。 スタッフ一同、心よりお待ち申し上げております。 フロントスタッフ 豊田

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay, innovative customer service.
Hotel size was acceptable. More than enough to fit 3 people. The staff was extremely friendly, a new innovating customer service, easy access to nearby ski resort if you’re driving. Breakfast was provided and the overall stay was perfect.
Stayed 3 nights in Dec 2019
Response from チサンイン軽井沢 on 30 Jun 2020
Thank you for using Chisun Inn Karuizawa.Thank you again for posting your compliments while you are busy.We will continue to devote ourselves to further satisfying our customers.Did you feel at home during your stay?We would appreciate it if you can use it again when you come to Karuizawa.We look forward to all the staff.Front staffToyota

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great, affordable location but beware of trucks!
Everything was perfect except for one fatal flaw: If you're unlucky and get a room facing the road / highway, you can slightly feel the vibrations from the trucks / semi-trailers driving by at night. They are also very noisy and can be at times. I suggest you specifically ask for rooms facing away from the road for this purpose. Except for this one very important thing, Chisun Inn is a very value-oriented location to stay at. Clean, affordable, great service, and nice. I'm just glad I was a deep sleeper because I would have not gotten any sleep from the trucks passing by.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great reception staff
Staff were excellent, and smiling from the moment we walked in. We would definitely stay there again.
Stayed 1 night in Nov 2019

10/10 Excellent

FamilyTraveler, Portland,OR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and hotel. Good breakfast. There is vending machine, ice/water in the lobby which is great for travelers. Price is great. Only thing is distance to Station is 20 minutes walk. Bus schedule is not frequent. When weather permits, walking to station is nice.
Stayed 1 night in Aug 2019

4/10 Poor

Bryan

Disliked: Room comfort
Not much room
Get ready for rooms with very little room. The bathroom/toilet had the most space available to move which was appreciated.
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
とても清潔でした。 館内に流れているBGMが、スーパーマーケットで流れている様なものだったのと、カラフルな色使いがで安っぽく感じた。朝食は食べたいと思うものがあまり無かった。多分、食器等が陶器じゃないから見た目がそうなる。テレビが有料なのも残念。結局見なかった。交通の便が良くないので車かバイクでないと、バスの本数が少ないのでタクシーしかない。一泊2日でタクシーを7回使用。 スタッフの方々は親切でした。軽井沢らしさ、高級感、ホテルの雰囲気や食事などに特に拘らないなら良いかと思います。
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Konger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap but clean and functional choice among lodging options in Karuizawa. Work for both road tripper or those who is wiling pay for a taxi. Not so far from town or the outlet with good QPR.
Stayed 1 night in Feb 2019

6/10 Okay

Romain

Liked: Cleanliness, staff & service, property conditions & facilities
Quick stop on the road
Last minute booking after a trip to the outlet. They only had smoking room left and the whole room smelled of cigarettes... even the pillows... it's been a tough night. But the staff was very nice, checking in and out was easy.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good highly recommended.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommendable place to stay.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Too far from the station.
Stayed 2 nights in Dec 2018

8/10 Good

Hon, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fresh food for breakfast
Great service and the breakfast was healthy and delicious.

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD Price and clean
parking place is large. night check-in = good , clean, unbelievable price.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are a group of 14 including adults and children and had booked 4 rooms for 2 nights. Our stay was pleasant overall. The staff are friendly and accommodating. The breakfast buffet has a wide selection of food; both Japanese amd continental. The location is likewise just about 3 km from station and outlet mall. Karuizawa Prince Ski Resort is only 5 min by taxi.
Stayed 2 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

10/10 Excellent

Ang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best find in Karuizawa
This hotel is a gem! It is clean, room is compact and space is well thought out! I willl definitely stay at this hotel again!
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

10/10 Excellent

Ai, PH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to stay close to Skii-jo
We stayed here with my sister and my boyfriend for a night and found the place nice and comfortable to stay.

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, clean and a decent breakfast
Comfortable, reasonably priced hotel with a decent breakfast. Would stay again.

4/10 Poor

Dee, Australia

Disliked: Property conditions & facilities, room comfort
Truckstop highway hotel with very basic facilities
Very poor public transport, walked nearly 4km from CBD on icy lonely dark roads to find this place, no tea bag in room, very basic plastic facilities, small room for breakfast also basic, too expensive by far for a true 2 star hotel. Not recommended.

8/10 Good

Kwok Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is not big, but you can sit at the restaurant area and enjoy your own food with their free coffee any time, it`s relaxing hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although a bit far from train station, it has many restaurants nearby. The condition of the hotel is good. The staffs are nice.

10/10 Excellent

yit key, Petaling Jaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is above 5 star hotel
I'd say this hotel is the best among all other hotels i had ever stayed. In terms of price, service and everything else! We'll surely be staying here again! it's very near to the major tourists spots and very kids friendly.

8/10 Good

Self driver, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & hygiene room. Good breakfast buffet.
Love to stay there and highly recommended for self driving family.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Budget hotel with comfortable stay
Easy parking lot in front of the hotel, room clean and neat, buffet breakfast is ok, excellent at this price

8/10 Good

jo, ontario

Liked: Cleanliness, staff & service
Simple but clean
All the hotels seem to be along the main streets, so this was a great value and we walked to the train station shopping area. Room was simple, a bit tight, but for the price it was simple.

8/10 Good

KIN CHING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jennie, Adelaide

Liked: Cleanliness, staff & service, room comfort
comfortable in Kiso Fukushima
The inn is a bit out of town so there isn't really the option to wander the neighbourhood after checking in, however, a shuttle does cover the return journey from Kiso-Fukushima, slowing down briefly at the spot where local attraction Mt Ontake comes into view. The reception area is pleasant and the welcome warm but some areas seem a little tired. Our upstairs room is comfortable enough with a view onto a lush green slope, the sound of falling water and it's nice to have arm chairs after lots of time on floors. There is a substantial crack in the hand basin and the bathroom light doesn't work but we're too tired to make a fuss. We enjoyed a solitary soak in the baths, both indoor and outdoor. The meals were ample, well presented and tasty, dinner and breakfast, sucessions of little dishes transported around the pleasant dining room by relays of friendly and efficient women. While the service was charming, the food good and the room comfortable, next time we would probably dust off the Japanese phrase book and look for somewhere closer to town.

8/10 Good

LIM, singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and simple room
Overall our family had a comfortable stay. Staff were friendly and helpful. We took a walk from our hotel to the shopping area and it was really pleasant. There is nothing much around the hotel but still we like the clean environment. Thank you Chisun Inn Karuizawa.

10/10 Excellent

L, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely bang for the buck!
I just intended to look for a budgeted room staying over at night for my snowboarding trip in Karuizawa. For what I paid, this hotel is way beyond my expectation. The room is cozy, the bath has all the basic amenities provided(including the heated-seat toilet) and their service quality is above excellent. Don't expect too much on the breakfast but still the foods and drinks they offered could wake you up. Absolutely recommended for backpackers or budgeted travelers like me!

10/10 Excellent

See Keng, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter in Karuizawa Japan - Snowing !!!!
Stayed 1 night,13 December 2014. Hotel was a bit off the beaten track of hotels in the areas. It's about 20-30 mins from Karuizawa JR Station. Rooms were clean and spacious with all the amenities. Breakfast was good with Japanese and Western - free flow .

6/10 Okay

Verified traveller

Good value
Chisun Inn Karuizawa was exactly what we expected and that is mostly a good thing. Bottom line, nothing special, but good value for the money.

8/10 Good

Varun, Chandigarh

Liked: Cleanliness, property conditions & facilities, room comfort
nice place
chisun inn is well located, around 2.5 kms from the railway station and 1.5kms from prince hotel west. the rooms were nice and necessary amenities were provided. there are some shops nearby otherwise you have to go to town. We did not have any conveyance, so walking and taxi were used extensively.

10/10 Excellent

Michael, Kaohsiung

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable
The room is clean and tidy. I have a double bed for myself and it is large enough for me. The hotel is quiet and a little bit hard to reach if you don't have a car.

10/10 Excellent

William, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A decent hotel
We have a car so that getting to this hotel is not a problem. The hotel has nothing wrong and clean. In my opinion, there is nothing to improve. However, my father (60) thinks that the air conditioner makes too much noise.