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Reviews of Le Grand Kyu Karuizawa

4 out of 5
Le Grand Kyu Karuizawa
469-4 Ojikaruizawa, Kitasaku-gun, Karuizawa, Nagano

Reviews

9.2

Wonderful

Rating 10 - Excellent. 232 out of 330 reviews" "
Rating 8 - Good. 78 out of 330 reviews" "
Rating 6 - Okay. 10 out of 330 reviews" "
Rating 4 - Poor. 5 out of 330 reviews" "
Rating 2 - Terrible. 5 out of 330 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Heng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in this hotel for the last three times on a yearly basis.Very nice and satisfied.But on this trip, I am disappointed as I have booked a Premier twin room (43 sq m) but was given a room of 39 (sqm). However, I believe that it would be better if I had check in on weekdays instead of Saturday. Stay from Saturday and checked out on Wednesday.
Stayed 4 nights in Apr 2024

8/10 Good

Barney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slightly pricey but is a very nice hotel. The buffet breakfast could be better.
Stayed 3 nights in Jan 2024

10/10 Excellent

Pui See Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Catherine

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

Jade

Liked: Staff & service, property conditions & facilities, room comfort
Super comfortable bed
Really nice room and great bathroom. Wasn’t expecting to see cleaning towels used by housekeeping left lying around in the bathroom sink considering the nightly rate and parking was really limited. Bed comfortable and generally a good night’s stay
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room quiet Big and comfortable, feel good services and nice environment. I will be back if visit Tokyu next time.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious. Rooftop hot spring was really good, they prepare everything for you, that’s very nice. The only thing that need some improvement is their front receptions’ knowledge about local transportation. We were given the wrong information and made us walk extra 15 to 20 mins to a further bus station when there is one just 3 mins away from hotel.
Stayed 1 night in Dec 2019

10/10 Excellent

PAK YEUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern comfortable hotel, superb service!
Spacious clean and very new room. Big comfortable beds, the toilet was modern and luxurious. What left the deepest impression on us was the very warm service by the hotel staff. The receptionist went out of his way to help us make dinner arrangements, and even offered to help us pre order our dinner as he found out the restaurant we wanted to go to only spoke Japanese and we did not. Very touched by the kindness and care!
Stayed 1 night in Nov 2019

10/10 Excellent

SY, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice setting, huge bathroom, bed and room! Staff is very helpful too, Everything is perfect!
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything / location / onsen / room / service all very good.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very good hot spring
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent restaurant for western dinner Romantic hotel great for couples
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very classy hotel with great atmosphere. Definitely going back again.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveller

Disliked: Room comfort
The facilities and services were good but too expensive.
Stayed 1 night in Aug 2018

6/10 Okay

fem, Detroit, MI

Liked: Cleanliness, room comfort
This hotel is so strange. The lobby and entrance area feel like a senior living community. Fake flowers and strange decor. The rooms on the other hand are spacious and contemporary and the Onsen is divine. And the staff would make great guest stars in a Twilight Zone episode. I can’t say we had a bad experience but I did run through the lobby with my eyes shut to get to our room.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

Kwan Fung Simoni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Chi Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Hotel is clean, comfort, big room. Hot Spring is very good, perfect for our trip
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a beautiful hotel.
The only drawback is the hotel is slightly far away from Karuizawa Station. It's a good 12-15 minutes walk. Otherwise, the room is spot clean. The staff is exceptionally friendly. Breakfast is highly recommended.
Stayed 2 nights in Jun 2017

10/10 Excellent

susan, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in town - Karuizawa
Was pleasantly surprised at the quality of the hotel facilities. Pictures online didn't do it justice. Staff were accommodating and the room was so nice. The hotel restaurant had a slow pace but the food was excellent and waitstaff made sure to go the extra mile.
Comfy room and bathroom
From cafe on snowy day

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room and fabulous bathroom. Super clean and very thoughtfully designed room amenities. Everything is very easy and comfortable to use. High recommended regardless of the off location.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel
Hotspring in a cold day, with snow around Comfortable bed Good breakfast

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
A very nice hotel with spacious room, open-air roof top onsen, and free parking.

10/10 Excellent

Carter, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotel that I have ever stayed
I am very satisfied in all aspects of the hotel, including service, room, breakfast, hotspring, parking, location, etc.

10/10 Excellent

To

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Polite staff, clean and tidy environment ; Good service! Amazing outlook and facility! Enjoy the spa very much! Okay

8/10 Good

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel in a quaint town
Staff was friendly and accomodating. Room was very spacious. Beds were comfortable. Bathroom and bathtub was very clean and spacious. Neihborhood was quiet and conveniently near restaurants and shops.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

MR, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well designed and built.
Nice and cozy. Much better than my expectation. Open air hot springs on the roof top is amazingly comfortable. Room design and finish along with furnitures inclusive of bed are all well prepared.

10/10 Excellent

ETSUKO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方の対応も素晴らしく、部屋も清潔で、とても寛げました。
Stayed 1 night in Apr 2024

10/10 Excellent

Aiko

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルのホスピタリティーも立地も最高でした。
Stayed 1 night in Mar 2024

8/10 Good

えり

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
総合的にはとても素晴らしく良い時間を過ごせました。また宿泊したい！と思えるホテルでした。 一つだけ残念なことが…夕食時間は19:30と決めていたのですが、それに合わせてゆっくり準備をしていたところ大浴場を入浴中に、夕食時間の変更が可能かどうかを尋ねられ、幼児との2人旅だった事もあり、勧められた時間には間に合いそうもなく。。結局、準備が出来次第お食事会場へどうぞ。とのことでした。なんとなく急かされているような、できるだけ急がなければいけないのかな？という気持ちになってしまいました。 お風呂の中で、しかもこちらは素っ裸でそんな会話をされて、ありえないな…と思いました。 時間変更の確認であれば、せめてチェックインの際にでも伝えていただければ、その時間に合わせて準備できたのに…と思います。 ホテル側の都合を押し付けられたような気分になり、正直あまりいい気はしなかったです。 ですが、この事以外は全て最高でした！！ スタッフの方も優しく丁寧に接してくださったので、そこだけが残念でした。
Stayed 2 nights in Mar 2024

10/10 Excellent

KOICHI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Tsuyoshi

Stayed 1 night in Mar 2024

10/10 Excellent

SOHEI

Stayed 1 night in Feb 2024

10/10 Excellent

ヨシヒロ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

jongho

Stayed 1 night in Feb 2024

10/10 Excellent

Sou Lan Judy

Stayed 1 night in Jan 2024

10/10 Excellent

Sou Lan Judy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD
the room is clean and tidy, staffs are helpful and reli in good manner. we have great time there.
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
旅館非常舒適、頂樓大浴場不錯、自助早餐、法式晚餐極好
Stayed 2 nights in Jan 2024

10/10 Excellent

Hana

Liked: Staff & service
Stayed 2 nights in Dec 2023

2/10 Terrible

Machi

Stayed 1 night in Jan 2024

10/10 Excellent

みつひろ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

minako

Stayed 1 night in Dec 2023

10/10 Excellent

CHIA JUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023