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"The staff were fantastic!! They went above and beyond and exceeded our expectations. Traditional Japanese breakfast was very good and the outdoor onsen was a nice experience "

"great spa"

"Great place to stay near the train station. The staff were nice and there are a lot of free amenities offered. It was quiet, we could not hear any street traffic. Would recommend this hotel. Only recommendation is the clothes dryers didn’t really dry. Dried for 1.5 hours and they were still wet. Maybe this is just Japanese dryers?"

"I very much liked this place. And they did me a favor, I wasn’t able to use the purple bimi ticket, so they made a dinner option just for me, and I looked at the menu- the dinner was worth more than the cost of the ticket. They helped me out beyond what they needed to do, I highly recommend this hotel."

"The Hotel it's nice, needs updates, but still comfortable. The staff was amazing. Super friendly and helpful. What a pleasure to be there. The restaurants have good food too. "

"Excellent restaurant- awesome Sashimi. Unfortunately closed on Monday nights? Need transportation to get around. ( I took taxi kinda spendy. )The Spa has awesome natural spring water. The staff eas awesome."

"Rooms were nice but the aircon wasn’t cold, felt like warm air was just circulating."

"너무나 완벽한 숙소였습니다. 고마츠 역에서 걸어서 30초 걸리는 거리는 너무 무더운 날씨에 최적의 거리였습니다. 출장 마지막 날의 1박이라서 너무 아쉬웠지만, 멋진 일본 출장을 마무리하는데 멋진 숙소였습니다."

"The facilty is old & the room smelled of cigarettes, but everything else was wonderful. If looking for authentic Japanese experience (for the working and middle class Japanese) this is a very good experience. Dinner and breakfast buffet was really good. However there's little to do around the lake, unlike Yamashiro ir Yamanaka onsen area. "