Down duvets, minibar, in-room safe, desk

Reviews of Kathmandu Marriott Hotel

5 out of 5
Kathmandu Marriott Hotel
Manakamana Marg, Naxal, Kathmandu

Reviews

9.8

Exceptional

Rating 10 - Excellent. 80 out of 90 reviews" "
Rating 8 - Good. 8 out of 90 reviews" "
Rating 6 - Okay. 0 out of 90 reviews" "
Rating 4 - Poor. 1 out of 90 reviews" "
Rating 2 - Terrible. 1 out of 90 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in great location. Excellent amenities such as gym and spa. I got a wonderful massage. The food is delicious and the service was impeccable.
Stayed 1 night in Nov 2023

10/10 Excellent

Wayne

Liked: Staff & service, property conditions & facilities
Fab place to stay central to everything
Stayed 8 nights in Apr 2024

10/10 Excellent

MAHBUBUL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Samuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s probably the best hotel in Kathmandu.
Stayed 5 nights in Feb 2024

10/10 Excellent

Steven

Stayed 1 night in Dec 2023

10/10 Excellent

Anton

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😊
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property excels in all phases of accommodation. But what sets it head a shoulders above others is the staff. Outstanding is an understatement. The team at Marriott Kathmandu is the best I have ever experienced. In all my years of travel I have not come across a more well managed group of professionals anywhere. In particular the restaurants - all of which were excellent, innovative and creative. Thank you for a most enjoyable stay. I will be back.
Stayed 16 nights in Sep 2023

10/10 Excellent

SURAJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, very friendly folks!
Stayed 2 nights in Dec 2023

10/10 Excellent

james

Stayed 1 night in Nov 2023

10/10 Excellent

Ann

Stayed 4 nights in Nov 2023

10/10 Excellent

Michael, Springfield

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class staff and incredible service!! Rooms are beautiful and immaculately clean. Really love this property. We also had a very large business function there and it was so well organized with your staff. We wouldn't think od staying anywhere else in Kathmandu.
Stayed 3 nights in Sep 2023

10/10 Excellent

Sandra

Stayed 3 nights in Sep 2023

10/10 Excellent

Davi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Memorable experience staying at Marriot Kathmandu, the best hotel I've ever found in Kathmandu, Nepal. Comfortable room, delicious food (I like Mutton Biryani Rice), friendly staff, feels like home. Thanks to all Marriot Kathmandu staff, and also to Rashila and other restaurant staff who are always ready to serve breakfast, lunch, and dinner. I will come back another time, thank you very much.
Stayed 2 nights in Aug 2023

10/10 Excellent

Narayani

Business traveller
Beyond amazing place. Staff is so friendly and welcoming
Stayed 15 nights in Jun 2023
Response from Hotel Management on 2 Aug 2023
Dear Narayani,Thank you for your fantastic review and for giving us a perfect 10/10 rating! We are thrilled to know that you had an amazing experience at our place. Our team takes great pride in providing friendly and welcoming service to all our guests.We hope to see you again soon!Best regards,

2/10 Terrible

Bhim

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Management on 2 Aug 2023
Dear Bhim,Thank you for sharing your feedback with us. We apologize for not meeting your expectations during your stay. Your input is valuable to us, and we will use it to improve our services. If you have any specific concerns, please feel free to reach out to us directly so we can address them promptly.We hope to have another opportunity to provide you with a better experience in the future.Best regards,

10/10 Excellent

Deepti, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer hotel with great comfortable rooms; awesome food in restaurants for buffet; alacarte service and food was just ok. We use the spa and facilities were superb.
Stayed 4 nights in Apr 2023
Response from Hotel Management on 2 Aug 2023
Dear Deepti,Thank you for your glowing review and perfect rating! We are thrilled to hear that you found our newer hotel to your liking and that you enjoyed our great comfortable rooms. It's wonderful to know that our restaurants served awesome food during the buffet, and we are glad you found our spa facilities superb.We appreciate your feedback on the Alacarte service and food, and we will work to make improvements in that area.We look forward to welcoming you back for another delightful stay!Warm regards,

10/10 Excellent

Thutrung

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Super Polite Staff, Clean and Comfie
Romi and the hostess at Thamel Kitchen, and everyone were polite, attentive. Staff at check-in as well. Rooms are clean, spacious, and comfortable. Both on-site restaurants were super delicious. This is by far one of my favorite stays at a Marriott and all of hotels.
Stayed 3 nights in Apr 2023
Response from Hotel Management on 2 Aug 2023
Dear Thutrung,Thank you so much for your perfect 10 out of 10 rating! We're thrilled to hear that you had such a wonderful experience with us. Romi, the hostess, and our entire team are grateful for your kind words about our polite and attentive service.It's fantastic to know that you found our rooms clean, spacious, and comfortable and that you enjoyed the delicious meals at both of our on-site restaurants.Your satisfaction is our top priority, and we're honoured to be counted among your favourite stays at a Marriott and all other hotels.Looking forward to welcoming you back soon for another exceptional stay!Warm regards,

10/10 Excellent

Tatiana

Stayed 5 nights in Mar 2023
Response from Hotel Management on 2 Aug 2023
Dear Tatiana,Thank you so much for your glowing 5 out of 5 ratings! We truly appreciate your kind words and are thrilled that you had a fantastic experience with us. We hope to have the pleasure of hosting you again soon!Warmest regards,

10/10 Excellent

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff...the best I have ever encountered at a hotel.
Stayed 1 night in Mar 2023
Response from Kathmandu Marriott Hotel Team on 2 Aug 2023
Dear Tatiana,Thank you for your incredible 5 out of 5 ratings! We are thrilled to know that our staff made your stay at Kathmandu Marriott Hotel the best you have ever encountered at a hotel. Your kind words mean the world to us!We can't wait to welcome you back for another memorable experience.Warmest regards,

10/10 Excellent

Caroline

Stayed 7 nights in Jan 2023
Response from The Kathmandu Marriott Team on 2 Aug 2023
Dear Caroline,Thank you so much for the perfect rating! We are thrilled to know you had a wonderful experience at Kathmandu Marriott Hotel. It was a pleasure hosting you, and we hope to see you again soon!Warmest regards,

8/10 Good

Hsiu Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is wonderful. They even had a free shuttle to go to the airport. But the weirdest thing happened. The Hotel receptionist(a guy)called the shuttle driver en route. He said I didn't pay the hotel bill. The thing is I settled the restaurant 6 hours prior to my checking-out. The other receptionist all knew I've already paid for hotel via Expedia. But out of the blue, after I left for the airport, the guy was trying to double-charge me...
Response from Kathmandu Marriott Hotel Management on 2 Aug 2023
Dear Hsiu Wei,Thank you for your positive feedback about your recent stay at Kathmandu Marriott Hotel. We are delighted to hear that you found everything wonderful during your time with us, and we are glad that you appreciated our free shuttle service to the airport.We sincerely apologize for the inconvenience you experienced with the billing issue. Rest assured, we have addressed this matter with our team to ensure such incidents are avoided in the future.We value your patronage and hope to have the opportunity to welcome you back for an even better experience.Warm regards,

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly l, helpful and polite staff. Very clean and comfortable room.
Stayed 1 night in Nov 2022
Response from Kathmandu Marriott Hotel Team on 2 Aug 2023
Dear Anil,Thank you for your fantastic review and for choosing Kathmandu Marriott Hotel! We are thrilled to know that you had a wonderful experience with our friendly, helpful, and polite staff. We're also delighted that you found your room clean and comfortable.Your kind words mean a lot to us, and we can't wait to welcome you back for another memorable stay.Warmest regards,

10/10 Excellent

Alfin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, extremely well maintained/clean and very attentive staff. We would like to give a special "shout-out" to Sandip, our server at Thamel Kitchen on 2 occasions during our stay - he was attentive, charismatic, friendly and went above and beyond the call of duty when he brought my jacket, which I inadvertently left in the restauratn, up to our room.
Stayed 2 nights in Oct 2022
Response from Kathmandu Marriott Hotel on 2 Aug 2023
Dear Alfin,Thank you for your outstanding review and for choosing Kathmandu Marriott Hotel! We are thrilled to hear that you had a wonderful stay and appreciated our well-maintained property and attentive staff. We will make sure to pass along your special "shout-out" to Sandip at Thamel Kitchen for his exceptional service.We look forward to welcoming you back for another memorable stay!Warm regards,

10/10 Excellent

Romina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Sep 2022
Response from Kathmandu Marriott Hotel Management on 2 Aug 2023
Dear Romina,Thank you so much for your perfect 10 out of 10 reviews! We are thrilled to hear that you had a wonderful experience at Kathmandu Marriott Hotel. It was a pleasure hosting you, and we look forward to welcoming you back for another exceptional stay soon!Best regards,

8/10 Good

michael

Stayed 1 night in Oct 2022
Response from Kathmandu Marriott Hotel Team on 2 Aug 2023
Dear Michael,Thank you for choosing Kathmandu Marriott Hotel for your stay. We're delighted to know you had a pleasant experience with us. If there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!Warm regards,

10/10 Excellent

Dheendayal

Stayed 1 night in Oct 2022
Response from Kathmandu Marriott Hotel on 2 Aug 2023
Dear Dheendayal,Thank you for your wonderful 5 out of 5 reviews! We are thrilled to know that you enjoyed your stay at Kathmandu Marriott Hotel. Your kind words brighten our day, and we can't wait to host you again soon.Warmest regards,

10/10 Excellent

BHUPENDRA

Travelled with partner
Liked: Staff & service, property conditions & facilities
The service and facilities were excellent and the staff members were very friendly and attentive
Stayed 27 nights in Sep 2022
Response from Kathmandu Marriott Hotel Management on 2 Aug 2023
Dear Bhupendra,Thank you so much for your lovely review! We are thrilled to hear that you had an excellent experience at Kathmandu Marriott Hotel. Our team takes pride in providing top-notch service and facilities, and it warms our hearts to know that you found our staff friendly and attentive.We truly appreciate your kind words and the perfect rating. It means the world to us. We can't wait to welcome you back for another exceptional stay!Best regards,

10/10 Excellent

Samuel

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2022
Response from Kathmandu Marriott Hotel Team on 2 Aug 2023
Dear Samuel,Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a delightful experience at Kathmandu Marriott Hotel. Your kind words make us proud, and we can't wait to have you back for another memorable stay.Warmest regards,

10/10 Excellent

Leon

Business traveller
Awesome.
Great stay and the employees are very helpful. If ever I return to Nepal this is the hotel of choice
Stayed 7 nights in Aug 2022
Response from Kathmandu Marriott Hotel on 2 Aug 2023
Dear Leon,Thank you so much for your wonderful review! We're thrilled to hear that you had an awesome stay with us and that our helpful employees made a positive impression on you. Should your travels bring you back to Nepal, we would be honoured to be your hotel of choice once again.Looking forward to welcoming you back soon!Best regards,

8/10 Good

An

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel in Kathmandu. some staff, in particular from the food court, do not correspond to the level of this hotel. Management needs to pay more attention to staff training! On the other hand, the reception staff showed their Best! and showed their professionalism in solving any problems!
Stayed 1 night in Jul 2022
Response from Kathmandu Marriott Hotel Management on 2 Aug 2023
Dear An,Thank you for choosing Kathmandu Marriott Hotel for your stay and for taking the time to share your feedback. We are thrilled to hear that you had a good experience overall.Your comments regarding the food court staff have been duly noted, and we apologize for any inconvenience caused. Rest assured, we will address this matter and focus on staff training to ensure a higher level of service.On the other hand, we are delighted that our reception staff provided you with the best service and showcased their professionalism in resolving any issues.We appreciate your valuable input and hope to welcome you back soon for an even more enjoyable stay.Warm regards,

10/10 Excellent

Arpan

Travelled with family
Liked: Cleanliness, staff & service, amenities
The service was exceptional. Prajwol, for example, was a great and informative host for our travels and helped make our stay more comfortable. I highly recommend this location.
Stayed 2 nights in Jul 2022
Response from Kathmandu Marriott Hotel Team on 2 Aug 2023
Dear Arpan,Thank you so much for your glowing review! We are thrilled to hear that you had an exceptional experience during your stay with us. Prajwol is indeed a valuable asset to our team, and we are delighted that he made your travels more comfortable.Your recommendation means the world to us! We can't wait to welcome you back to Kathmandu Marriott Hotel for another wonderful stay.Best regards,

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in Jul 2022
Response from Kathmandu Marriott Hotel Team on 2 Aug 2023
Dear Samuel,Thank you for your excellent review and for choosing Kathmandu Marriott Hotel! We are thrilled to hear that you had a wonderful experience with us. Should your travels bring you back to the area, we would be honoured to host you again.Warmest regards,

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2022
Response from Kathmandu Marriott Hotel Team on 2 Aug 2023
Dear Samuel,Thank you for your excellent review and for choosing Kathmandu Marriott Hotel! We are thrilled to hear that you had a wonderful experience with us. Should your travels bring you back to the area, we would be honoured to host you again.Warmest regards,

10/10 Excellent

Maybelline

Stayed 1 night in May 2022
Response from The Kathmandu Marriott Hotel Team on 2 Aug 2023
Dear Maybelline,Thank you for the perfect score and lovely review! We are thrilled that you had an exceptional experience at Kathmandu Marriott Hotel. Your kind words mean a lot to us.We hope to have the pleasure of hosting you again soon for another wonderful stay!Warm regards,

10/10 Excellent

marianne

Stayed 1 night in May 2022
Response from The Kathmandu Marriott Hotel Team on 2 Aug 2023
Dear Marianne,Thank you for the perfect score and lovely review! We are thrilled that you had an exceptional experience at Kathmandu Marriott Hotel. Your kind words mean a lot to us.We hope to have the pleasure of hosting you again soon for another wonderful stay!Warm regards,

10/10 Excellent

Sanjeev

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire team was very professional and helpful. Sharmila and Manish really looked after me.
Stayed 2 nights in Apr 2022
Response from Kathmandu Marriott Hotel Team on 2 Aug 2023
Dear Sanjeev,Thank you so much for your delightful 5-star review! We are thrilled to hear that your experience was exceptional. Our entire team, especially Sharmila and Manish, feel honoured by your kind words and are delighted to have been of great assistance to you.We truly appreciate your recognition of our professionalism and helpfulness. We can't wait to welcome you back soon for another memorable stay!Warmest regards,

10/10 Excellent

Gobinath

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from The Kathmandu Marriott Team on 2 Aug 2023
Dear Gobinath,Thank you for your perfect score and glowing review! We're thrilled to know you had an exceptional experience at Kathmandu Marriott Hotel. Your kind words mean the world to us.We can't wait to have you back for another unforgettable stay!Warm regards,

10/10 Excellent

Basanta, Westborough

Stayed 1 night in Feb 2022
Response from The Kathmandu Marriott Hotel Team on 2 Aug 2023
Dear Basanta,Thank you so much for your fantastic review and for awarding us a perfect score! We are thrilled to hear that you had a wonderful experience at our Hotel. Your kind words make us feel incredibly proud of our team.We truly appreciate your support and look forward to hosting you again in the future!Warmest regards,

10/10 Excellent

Pawan

Stayed 4 nights in Jan 2022
Response from Kathmandu Marriott Hotel on 14 Jan 2022
Dear Guest, Greetings from Kathmandu Marriott Hotel! Thank you for taking the time to review us. We are delighted to know you enjoyed your stay with us and look forward to welcoming you back soon. Regards, Kathmandu Marriott Team

10/10 Excellent

Moaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Perfect choice after a week of trekking to EBC. Clean, comfortable and the massage at the spa was excellent.
Stayed 1 night in Dec 2021
Response from Kathmandu Marriott Team on 11 Jan 2022
Dear Guest, Greetings from Kathmandu Marriott Hotel! We are delighted to know you enjoyed your stay with us and had a wonderful spa session. Thank you for choosing to stay with us and we look forward to welcoming you back again. Regards, Kathmandu Marriott Team

10/10 Excellent

Nasir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and helpful staff , clean and tidy place
Stayed 6 nights in Dec 2021
Response from Kathmandu Marriott Team on 16 Dec 2021
Dear Guest, Greetings from Kathmandu Marriott Hotel! Thank you for taking the time to share your experience with us. We are delighted to know you enjoyed your stay with us and look forward to welcoming you back soon. Regards, Kathmandu Marriott Team

10/10 Excellent

Keshab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Kathmandu Marriott Team on 12 Dec 2021
Dear Guest, Greetings from Kathmandu Marriott Hotel! Thank you for taking the time to review us. We are delighted to know you enjoyed your stay with us and look forward to welcome you back soon. Regards, Kathmandu Marriott Team

10/10 Excellent

Mark

Stayed 2 nights in Nov 2021
Response from Kathmandu Marriott Team on 7 Dec 2021
Dear Guest, Greetings from Kathmandu Marriott Hotel! Thank you for reviewing us. Regards, Kathmandu Marriott Team

10/10 Excellent

Sandhya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2021
Response from The Kathmandu Marriott Hotel Team on 2 Aug 2023
Dear Sandhya,We are so glad to hear that you had a wonderful stay with us. We appreciate your taking the time to leave us such a kind review. We are always striving to provide our guests with the best possible experience, and your feedback helps us to do just that.Thank you again for choosing Kathmandu Marriott Hotel. We hope to have the pleasure of welcoming you back soon.Sincerely,

10/10 Excellent

Bassam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2021
Response from Kathmandu Marriott Team on 28 Nov 2021
Dear Guest, Greetings from Kathmandu Marriott Hotel! Thank you for taking the time to review us. Regards, Kathmandu Marriott team

10/10 Excellent

Fahad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Everything was wonderful from the day of arrival to the day of check out. Every single person was so cooperative and lovely - The room, the food, the location everything and I wish them all the best and thank you very much for taking good care of me and my wife. She loved it. And we are looking forward to visit again.
Stayed 5 nights in Oct 2021
Response from Kathmandu Marriott Team on 26 Oct 2021
Dear Guest, Greetings from Kathmandu Marriott Hotel! Thank you for sharing your experience with us. Kathmandu Marriott team is delighted to know you and your wife enjoyed your stay with us, and liked our hospitality. Thank you for staying with us and we look forward to welcoming you back soon. Regards, Kathmandu Marriott Team

4/10 Poor

Ken

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The facilities and service were excellent, except for
Stayed 2 nights in Oct 2021
Response from Kathmandu Marriott Team on 10 Oct 2021
Dear Guest, Greetings from Kathmandu Marriott Hotel! We are sorry to hear you were not completely satisfied with your stay. Please let us know how we could have enhanced your stay. Thank you for sharing your experience with us and hope you will give us a chance to provide you with a memorable stay. Regards, Kathmandu Marriott Team

10/10 Excellent

Arun

Stayed 3 nights in Aug 2021
Response from Kathmandu Marriott Hotel on 2 Aug 2023
Dear Arun,Thank you so much for your kind words! We are so glad that you enjoyed your stay at the Kathmandu Marriott Hotel. We are committed to providing our guests with the best possible experience, and we are always working to improve. Your feedback is invaluable to us, and we will take it into account as we continue to strive for excellence.We hope to have the pleasure of welcoming you back to the Kathmandu Marriott Hotel soon.Sincerely,

10/10 Excellent

Limbu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good 👍
Everything thing was good frm entering to hotel ,staff looks professional taking Covid 19 measures properly ,but one thing it stuck on my mind it’s quite damn expensive especially now a days wats happening all over the world food side it was very delicious but one thing they are using frozen fish why not use the fresh fish frm local market helping local community,overall fantastico.
Stayed 1 night in Aug 2021
Response from Kathmandu Marriott on 11 Aug 2021
Dear Guest, Greetings from Kathmandu Marriott Hotel! Thank you for taking the time to share your experience with us. Your safety is our utmost priority and we are dedicated to make sure you feel safe. We are delighted to hear you enjoyed the meal in our restaurant. Your feedback is well noted. Thank you for staying with us and we look forward to welcoming you soon. Regards, Kathmandu Marriott Team