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"Staff very friendly Nice food "

"What a magical hotel complex! The buildings and grounds are absolutely beautiful and impeccably maintained. The hospitality we experienced was like none other. The hotel was easily accessed via the Tozan train. It's a short walk to the hotel from Miyanoshita Station, but there is a hotel shuttle available if preferred. We stayed in the Forest Wing and the rooms were comfortable (firm mattress!) and clean. The breakfast was delicious with amazing presentation on China and silver dishes. So many things to explore - the outdoor gardens, the onsen, the pool, the gym, the museum, and the coffee/beverage room. I would come back to Japan/Hakone just for this stay! Arigato gozaimasu!"

"Love this hotel, very very good view of Mt Fuji (from balcony, as well as common area next to breakfast place)! the breakfast was AWESOME! Overall vibe is very chill kind + it is on hill top! awesome! didnt get to try onsen, did most of my relaxation in hotel bathtub. Heard that the reviews for natural onsen (indoor and outdoor) are superb here!!!! Will try the onsen the next time round. Location wise right next to the lake, did a easy walk around ◡̈ cheers! "

"The room was very nice, has a balcony, television, some smaller closets, tatami matress, a middle size table with floor chairs and futons. The staff was exceptional friendly and helpful. The only thing that bothers us, was our entry room door, it was very loud while opening, we think it needs some oiling, but besides that, everything was very pleasent."

"Nice room with beautiful views and an onsen bathtub on the balcony. The staff are all very friendly - really impressed by the service provided by Lisa. "

"One of the best hotels ive ever stayed. The hotel has the most wonderful staff and beautiful interior and baths.especially the manager was very nice and she gracefully welcomed us. "

"The onsen was fantastic both public and private in the room. Staff were incredibly friendly and helpful. The rooms were spotless and we'll appointed. Superior location in beautiful setting"

"It's a very good hotel, we all had very time, and enjoy the facilities in the unit . Very clean and spacious."

"We had a room with mountain view and a private onsen in the west building. It was amazing The hotel was lovely, the service was impeccable and the meals were outstanding. There is a guest lounge with free drinks and snacks open for most of the day, too. Well worth the extra money."