Keighley Hotel with Pool

"The stay was average, it was £141.00 on a Monday night for a very small room without breakfast. The person who checked me in was nice, they gave me complimentary cookie which is a nice touch. I asked if there was a robe in the room and they spoke to the person next to her on reception and said not with the room you booked I could have got one for £10 however it was non refundable. The spa was really nice the highlight of the hotel. The hotel itself looks tatty on the outside, it’s ok on the inside nothing as spectacular as the photos look. The rooms themselves were very average. Worn down, cracks and stains. And if someone is in the corridor it’s extremely loud. Someone was on the phone speaking loudly in the other room and could hear everything they were saying plus the person on the phone so there is no soundproofing at all. It was ok for one night stay but not worth the rate I paid. On check out the person that was stood next to the nice lady that checked me in was there. When I checked out she didn’t ask me how my stay was just asked me what my room number was and have a good day, think there could be lots of improvements made to this hotel. The spa was the highlight and nice staff person that checked me in and the "

"I come back solely because of Sam, the wonderful concierge. Each time I arrive with my family, he makes everything easy, happy and fun. He consistently goes out of his way for us and everyone else. I wish there were more people in the world like him. The world would be a better place. The hotel is amazing and so are all the other employees. Love the location!"

"Location"

"Only stayed one night unfortunately but will definitely return. Staffs are very helpful and friendly; great breakfast; bedroom lovely and enjoyed the bar. We would have eaten at the restaurant but only one vegan option on the menu so are elsewhere and the gym is good as long as there are few people in there at the same time. Great location in the center, just not the easiest to find."

"Was ok "

"I don’t usually post negative comments but feel on this occasion it’s require based on the room rate. Our room including bathroom was slightly tired and is in need of a refreshment and lacked your normal toiletries for this level of hotel. The mini fridge compressors was very loud and as such led to both nights of poor sleep, not ideal when you book a weekend away to recover. However, the main building was very beautiful and had a nice lounge to relax in the evening."

"Very tired. Heating was not very good. Room cold. No extra pillows. Bathroom facilities restricted. No conditioner "