Kerta Spa Hotel

"I travel a lot around the world, and this has been the hotel with the most courteous staff and best service E-V-E-R. They really go above and beyond, I booked a tour from the lobby and Putra took me to the water temple, he even brought me an offering (incense, flowers and fruits) from his home because he knew the shops at the temple would be close at my arrival, the people in this hotel made my experience unforgettable."

"The most breath-taking and memorable place we've ever stayed. It truly defies belief! Every inch of this property is stunning, pictures could never do it justice. The staff here are extremely friendly and helpful, and truly get to know you and care about making your stay as incredible as possible. If they can go above and beyond in any way, they will! I could not recommend Ayung Resort more, and you will not regret it should you choose to stay here!"

"All the amenities were absolutely perfect. My family had a wonderful time at the resort. "

"A perfect paradise- clean, peaceful, beautiful, relaxing. One of the best places stayed, ever! Staff is exceptional. Beautiful location - in a lush tropical jungle, with a river and a waterfall right on premises. Everything is 10 out of 10 in terms of customer experience, services and amenities "

"An absolutely unforgettable stay! From the moment we arrived, everything about this resort exceeded our expectations. The service was truly exceptional—warm, attentive, and genuinely thoughtful at every touchpoint. The staff went above and beyond to make us feel welcomed and cared for, which made a huge difference in our overall experience. The amenities were outstanding and immaculately maintained. The food deserves special mention—it was exceptional and honestly better than most of the restaurants in the surrounding area, both in quality and presentation. Every meal felt carefully curated and thoroughly enjoyable. The spa experience was exquisite. From the calming atmosphere to the professionalism and skill of the therapists, it was deeply relaxing and added another level of luxury to our stay. This was one of those rare experiences where everything simply felt right. We left feeling refreshed, happy, and already looking forward to our next visit. Highly recommended to anyone looking for a truly exceptional resort experience—you won’t be disappointed."

"The room was clean and spacious. The bed was very comfortable and the staff was very welcoming and ready to help with whatever we needed. The breakfast was great, we tried the scrambled eggs, the vegetable omelet and the breakfast bagel which were all very yummy. The location is perfect, within walking distance to restaurants and lots of shops. The property is gorgeous and I would definitely stay here again."

"The room was spotless, staff were so happy and helpful. The only thing was the road works were a pain to get in and out of the resort! I felt the free shuttle bus should have taken us further in town as it was a 20min walk it the humid heat. Or this should have been communicated before arrival. "

"We really like the delux waterpool villa."

"Excellent service except for the one night they came beating on my door. Breakfast was wonderful and the room was very clean. Moldy loungers so you didn’t want to lay on them. Gym was not available and my friend needed to work out; one of the main reasons we booked this hotel was it had a gym. No massages available. A lot of confusion surrounding the floating pool breakfast I ordered. I wouldn’t recommend doing that again. Staff at breakfast every morning were excellent and the food was delicious. "