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We rented a car then when we got to the resort we had to paid to park our car there also. I think you paid to go to the resort you should not have to paid to park there. We had not planned for that at all. It was $500. more, we stayed 5 days.
Robin
Stayed 5 nights in Apr 2024
8/10 Good
Miguel
Business traveller, Travelled with partner
1 May 2024
Liked: Cleanliness, staff & service, amenities
Great service
Miguel
Stayed 5 nights in Apr 2024
Response from Tanchony on 1 May 2024
Thank you for your feedback!
4/10 Poor
meagan
1 May 2024
meagan
Stayed 3 nights in Apr 2024
Response from Alexa Morphy, Guest Services Manager. on 2 May 2024
We want to thank you for taking the time to rate your recent stay with us. We strive to provide all our guests with an unforgettable experience, and I apologize that we seemed to have failed that objective during your stay this time. The Southernmost Beach Resort.
We booked a ocean view, balcony room for our wedding stay, however the ocean view was obstructed by construction cranes, and materials. The staff did not offer us a different room although there were many vacant ones with good views.
Thanks for making our wedding not a memorable as it should have been.
Louis
Stayed 4 nights in Apr 2024
Response from Alexa Morphy, Guest Services Manager. on 30 Apr 2024
We sincerely apologize for the disappointment and inconvenience you experienced during your wedding stay. It's disheartening to hear that the ocean view from your balcony was obstructed by construction, and we regret not being able to offer you a different room to ensure a memorable experience.Your feedback is important to us, and we will address the communication gap to prevent similar incidents in the future. We understand the significance of such occasions and deeply regret that we fell short of providing the experience you deserved.Please accept our sincerest apologies
6/10 Okay
Dawn
Travelled with family
29 Apr 2024
Paid for beachfront view room but on the first morning at 0600 a huge noisy crane arrived on the beach which was closed. Construction was very noisy and started at 6 every morning. We were not advised of this prior to booking.
Dawn
Stayed 5 nights in Apr 2024
Response from Ann Marie on 29 Apr 2024
Thank you for taking the time to share your feedback with us regarding your recent stay. We strive to provide all of our guests with a 5-star unforgettable experience and I apologize that we seemed to have failed that objective during your stay.
I did not like how loud my room was !!! I paid for a good room and people sounded like they were coming thru the floors and walls , I did not like my stay at all !!!!!
Todd J
Stayed 3 nights in Apr 2024
Response from Alexa Morphy, Guest Services Manager. on 29 Apr 2024
We apologize for the inconvenience caused by the noise disturbance during your stay. Providing a peaceful and comfortable environment is important to us, and we regret that your experience fell short of your expectations. We will investigate the issue further to ensure improvements are made. Your feedback is valuable to us, and we appreciate you bringing this to our attention. If there's anything else we can assist you with, please don't hesitate to let us know.
8/10 Good
Alison
Travelled with partner
28 Apr 2024
Liked: Property conditions & facilities
The rooms are ok the ones with the balcony. The view is very good. The property is in a nice location
Alison
Stayed 5 nights in Apr 2024
Response from Alexa Morphy, Guest Services Manager. on 30 Apr 2024
Thank you for sharing your experience with us. We're glad to hear that you found the rooms with balconies satisfactory and enjoyed the view. We're pleased that you liked the location of our property. Your feedback is valuable to us, and we hope to welcome you back for another enjoyable stay soon!
Awesome property, great views of the ocean, will be back!
Jennifer
Stayed 3 nights in Apr 2024
Response from Alexa Morphy, Guest Services Manager. on 28 Apr 2024
Thank you for the fantastic 5-star rating! We're thrilled to hear you enjoyed your stay with us. We hope to welcome you back again soon for another wonderful experience at our resort!
6/10 Okay
Theresa
Travelled with partner
27 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was heavy construction directly in our ocean view, that we paid for. It was needed for the damage done in years past, but there should be a warning when booking the room. Many of the staff were helpful and friendly, but some were rude.
Theresa
Stayed 2 nights in Apr 2024
Response from Alexa Morphy, Guest Services Manager. on 28 Apr 2024
We want to thank you for taking the time to share your feedback with us. Your comments will be shared with the concerned department to be addressed. We look forward to hosting your stay once again. Thank you for choosing The Southernmost Beach Resort!
Response from Alexa Morphy, Guest Services Manager. on 27 Apr 2024
We want to thank you for taking the time to share this review! We are very glad to know you were pleased with your stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Southernmost Beach Resort!
Response from Alexa Morphy, Guest Services Manager. on 27 Apr 2024
We want to thank you for taking the time to share this review! We are very glad to know you were pleased with your stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Southernmost Beach Resort!
10/10 Excellent
Frances, Bernardsville
Travelled with partner
25 Apr 2024
Liked: Cleanliness, staff & service, amenities
We were very impressed by Damian, the chef at the Southernmost Cafe. He took our freshly caught catch from a fishing trip and prepared an amazing dinner for us by perfectly cooking our fish! Wonderful attention to detail and made for a memorable dining experience! Kudos to the chef!
Frances
Stayed 4 nights in Apr 2024
Response from Alexa Morphy, Guest Services Manager. on 26 Apr 2024
We want to thank you for taking the time to share this review! We are very glad to know you were pleased with your stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Southernmost Beach Resort!
8/10 Good
Joseph
Travelled with partner
25 Apr 2024
Liked: Property conditions & facilities
Nice clean room. Check in was understaffed and quite slow. Pool and beach area could use more attention to cleanliness.
Response from Alexa Morphy, Guest Services Manager. on 26 Apr 2024
We want to thank you for taking the time to rate your recent stay with us. We are very glad to know you were pleased with your stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Southernmost Beach Resort!
The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at Southernmost Beach Resort Key West. We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!
The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at Southernmost Beach Resort Key West. We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!
2/10 Terrible
Jillian
Travelled with partner
24 Apr 2024
Disliked: Staff & service
Overcharged us! Gave us a room that someone else was staying in. Walked in on people in their privacy. No compensation for traumatizing us. Construction outside our newly assigned room with no beach access as promised. Never again!
Jillian
Stayed 1 night in Apr 2024
Response from T'Anchony on 24 Apr 2024
Thank you for your feedback. This will be addressed directly
Response from Alexa Morphy, Guest Services Manager. on 24 Apr 2024
We want to thank you for taking the time to rate your recent stay with us. We are very glad to know you were pleased with your stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Southernmost Beach Resort!
The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at Southernmost Beach Resort Key West. We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!
Beautiful resort. The beach was incredible and the beachside pool was amazing. We were close to everything downtown has to offer, felt very safe, and the staff was very helpful and pleasant. After touring around the area - this definitely stood out as having been the perfect spot to stay!
Bonnie Jo
Stayed 3 nights in Apr 2024
Response from Ann Marie on 23 Apr 2024
Thank you so much for taking the time to write this great review of our hotel. I was so pleased that your stay with us was so enjoyable and we thank you for your great feedback. We have many superstars on our team that are dedicated to providing great guest service and I am pleased to hear that we contributed to helping you have a great stay and we hope to host you again soon.
Perfect location. Spacious room with beautiful views. Lots of activities but we didn’t participate, too busy doing our own thing. Great beach area. Super nice staff. Would definitely stay here again. Highly recommend
Tracy
Stayed 3 nights in Apr 2024
Response from Ann Marie on 23 Apr 2024
The team and I are so appreciative of your 5-star rating. We are thrilled you enjoyed your experience with us and hope to welcome you back for another great stay soon!
8/10 Good
Fred
Travelled with partner
23 Apr 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
Bathroom floor was dirty
Fred
Stayed 3 nights in Apr 2024
Response from Ann Marie on 23 Apr 2024
Thank you for taking the time to share your feedback with us regarding your recent stay. We strive to provide all of our guests with a 5-star unforgettable experience and I apologize that we seemed to have failed that objective during your stay.
Good experience. In walking distance to everything
Victoria
Stayed 1 night in Apr 2024
Response from Alexa Morphy, Guest Services Manager. on 23 Apr 2024
We want to thank you for taking the time to share this review! We are very glad to know you were pleased with your stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Southernmost Beach Resort!
8/10 Good
gene
22 Apr 2024
Liked: Cleanliness, staff & service
gene
Stayed 4 nights in Apr 2024
Response from Ann Marie on 23 Apr 2024
:The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at Southernmost Beach Resort Key West. We strive to provide all of our guests with an unforgettable experience .
Service is poor. The beach chairs are all broken and really uncomfortable. The front desk people are rude and not accommodating. The room has no view and not worth the money.
Ilana
Stayed 1 night in Apr 2024
Response from Ann Marie on 22 Apr 2024
I want to personally thank you for taking the time to complete our survey. Allow me to extend my apologies for the inconveniences during your recent stay, we never wished your experience with us to be unpleasant, We strive to provide all our guests with an unforgettable experience, and I apologize that we seemed to have failed that objective during your stay this time. We are continually looking to improve our guest experience and take our guests feedback very seriously. All your detailed feedback has been shared with the concerned departments to address the situations you have mentioned you have encountered.
The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at Southernmost Beach Resort Key West. We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!
We had the best time! The staff is amazing, the property is clean and well maintained and the rooms are up to date and modern!
James T
Stayed 3 nights in Apr 2024
Response from Ann Marie on 21 Apr 2024
The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at Southernmost Beach Resort Key West. We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!
Response from Alexa Morphy, Guest Services Manager. on 21 Apr 2024
We want to thank you for taking the time to rate your recent stay with us. We are very glad to know you were pleased with your stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Southernmost Beach Resort!
Beautiful ocean front property with beach access. Staff was very welcoming. Great location for walkable shops and landmarks.
David
Stayed 4 nights in Apr 2024
Response from a on 20 Apr 2024
We want to thank you for taking the time to share this review! We are very glad to know you were pleased with your stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Southernmost Beach Resort!
Southern Most Beach resort was a great place to stay. Great Customer Service and very accomodating.
Donna
Stayed 4 nights in Apr 2024
Response from Alexa Morphy, Guest Services Manager. on 20 Apr 2024
We want to thank you for taking the time to share this review! We are very glad to know you were pleased with your stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Southernmost Beach Resort!
Loved it here! Pool and bars and the views are amazing. Close to duval st. Great stay , will definitely be back
Tricia Lyn
Stayed 4 nights in Apr 2024
Response from Alexa Morphy, Guest Services Manager. on 20 Apr 2024
We want to thank you for taking the time to share this review! We are very glad to know you were pleased with your stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Southernmost Beach Resort!
Our room was very clean and comfortable. The staff were very pleasant and helpful.
Julie
Stayed 2 nights in Apr 2024
Response from Alexa Morphy, Guest Services Manager. on 19 Apr 2024
We want to thank you for taking the time to share this review! We are very glad to know you were pleased with your stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Southernmost Beach Resort!
Response from Alexa Morphy, Guest Services Manager. on 20 Apr 2024
We want to thank you for taking the time to rate your recent stay with us. We are very glad to know you were pleased with your stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Southernmost Beach Resort!
10/10 Excellent
Roseanne
Travelled with partner
19 Apr 2024
Liked: Cleanliness, staff & service
It’s a very convenient property. The room we had was very comfortable.
Roseanne
Stayed 5 nights in Apr 2024
Response from Alexa Morphy, Guest Services Manager. on 19 Apr 2024
We want to thank you for taking the time to share this review! We are very glad to know you were pleased with your stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Southernmost Beach Resort!
10/10 Excellent
Anurag, Jersey City
Travelled with family, Travelled with family and small children
Great location and wonderful time on the property. Front desk seemed unorganized at times which caused confusion with checking. System was down so had to write credit card info on a piece of paper. Not something I would generally be ok with
Eugene
Response from Tim on 19 Apr 2024
Thank you for sharing your experience. Pleased to hear you had a wonderful time. We appreciate your patience during the outage, however, we are now back online.
Response from Alexa Morphy, Guest Services Manager. on 19 Apr 2024
We want to thank you for taking the time to rate your recent stay with us. We are very glad to know you were pleased with your stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Southernmost Beach Resort!
The resort was great! Location was perfect and super convienent. Had a taste of everything there from location, to beach, to great pools, food and drinks. Would definitley stay there again!
Good location, walkable to all main areas but not in the middle of noisy area. Clean rooms and general facilities. Staff were helpful and pools, bar and beach bar all good.
The “ beach “ not really a beach with so much to see and do in Keywest paying for the resort isn’t worth the extra cost
Kerry
Stayed 2 nights in Apr 2024
Response from Tim on 15 Apr 2024
Thank you for sharing your experience. We are sorry to hear you did not enjoy your time with us. Please know we take your feedback vey seriously and have shared your concerns with our team.
Beautiful property on the beach within walking distance of Duvall Street.
Leah
Stayed 2 nights in Apr 2024
Response from Ann Marie on 13 Apr 2024
The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at Southernmost Beach Resort Key West. We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!
Overall, it was great. Clean, and great location. Oversold the 'beach access' since it was not swimable/walkable.
Amy
Stayed 4 nights in Apr 2024
Response from Alexa Morphy, Guest Services Manager. on 14 Apr 2024
We want to thank you for taking the time to share your feedback with us. Your comments will be shared with the concerned department to be addressed. We are very glad to know you were pleased with your stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Southernmost Beach Resort!
Wasn't crazy about the roosters waking me up at 5am every morning.
Mike
Stayed 4 nights in Apr 2024
Response from Alexa Morphy, Guest Services Manager. on 12 Apr 2024
We want to thank you for taking the time to share your feedback with us. Your comments will be shared with the concerned department to be addressed. We are very glad to know you were pleased with your stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Southernmost Beach Resort!
2/10 Terrible
annie
12 Apr 2024
annie
Stayed 4 nights in Apr 2024
Response from Alexa Morphy, Guest Services Manager. on 2 May 2024
We want to thank you for taking the time to rate your recent stay with us. We strive to provide all our guests with an unforgettable experience, and I apologize that we seemed to have failed that objective during your stay this time. The Southernmost Beach Resort.