"I booked five nights. The first night was not very good experience. They gave me a very bad room. And then I told them the room was very bad. The manager checked the room and they felt bad. They apologise to me. And then they upgraded me to the suite. I am so happy not because they upgraded me. Is because they really treat the customer very serious. When they found the room was not up to standard and they apologised. This is what’s we called “good service“. I will definately come back next time. "
"The location is excellent, very convenient! The Haneda airport has a shuttle bus which you can take to the hotel directly. The hotel is right at the centre of Shibuya, and our room can see the busy cross streets down there, surrender by all kinds of stores."
