Lobby sitting area

Reviews of Mayfair Hotel

4 out of 5
Mayfair Hotel
35 Errol Spring Avenue, Mthatha, Umtata, King Sabata Dalindyebo, Eastern Cape

Reviews

8.8

Excellent

Rating 10 - Excellent. 17 out of 31 reviews" "
Rating 8 - Good. 9 out of 31 reviews" "
Rating 6 - Okay. 5 out of 31 reviews" "
Rating 4 - Poor. 0 out of 31 reviews" "
Rating 2 - Terrible. 0 out of 31 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Amanda

Stayed 1 night in Oct 2023

6/10 Okay

Rory

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Sumaili Yves

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Modern hotel in Mthath
Pleasant and modern hotel in Mthatha. Nicely located to the mall and the breakfast buffet is great.
Stayed 1 night in Sep 2023

6/10 Okay

Hlekani

Stayed 2 nights in Aug 2023

10/10 Excellent

Zola

Stayed 1 night in Jul 2023

10/10 Excellent

Gugulethu

Stayed 1 night in Jun 2023

10/10 Excellent

Chris

Stayed 1 night in Jun 2023

10/10 Excellent

Lisle J

Stayed 1 night in Jun 2023

8/10 Good

Ziyanda

Travelled with partner
Liked: Cleanliness, staff & service
The air conditioner did not work
Stayed 2 nights in May 2023

10/10 Excellent

Namawabo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
first impressions last: mine was beautiful
Friendly efficient staff from front desk to the dining room
Stayed 1 night in Feb 2020

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Everything was perfect, no hassles
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, friendly staff
It was amazing
Stayed 1 night in Oct 2019

8/10 Good

Litha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Tyrone, Kenton on Sea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff members. Enjoyed our stay
Stayed 1 night in Sep 2019

10/10 Excellent

Mbulelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mayfair Experience
An amazing place to stay, Mayfair Hotel offers complete comfort at value for money. The breakfast is very delicious, as well as their buffet dinner. Will definitely be returning soon.
Stayed 1 night in Jul 2019
Response from Lex Fordycer on 15 Jul 2019
Dear Mbulelo Firstly, please allow me to thank you for the review and the time taken to complete this, all positive and negative responses assist us in improving on our services and in that to allows us to communicate to our employees that we are achieving what we set out to do, that been delivering service to our esteemed guests. I take comfort in knowing that you found the hotel ideal for your needs and I trust we will meet these needs in all future bookings. Thank you once again for the time taken, I will indeed share this with the entire Mayfair team. Kind Regards Lex Fordyce General Manager

10/10 Excellent

Sibongile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Excellent service
Stayed 1 night in Jun 2019
Response from Lex Fordyce on 15 Jul 2019
Dear Sibongile Firstly, please allow me to thank you for the review and the time taken to complete this, all positive and negative responses assist us in improving on our services and in that to allows us to communicate to our employees that we are achieving what we set out to do, that been delivering service to our esteemed guests. I take comfort in knowing that you found the hotel ideal for your needs and I trust we will meet these needs in all future bookings. Thank you once again for the time taken, I will indeed share this with the entire Mayfair team. Kind Regards Lex Fordyce General Manager

6/10 Okay

Mpumelelo

Liked: Room comfort
Disliked: Property conditions & facilities
Not Living Up to its Full Potential
We loved the look and feel of the room. However, the aircon was only blowing cold air even with the temperature set on hot. The air freshener in the hallway floor takes away from the Hotel's aesthetics. The staff could also being a lot friendlier than they are, no smile from the front desk to the kitchen.
Stayed 1 night in Jun 2019
Response from Lex Fordyce on 15 Jul 2019
Dear Mpumelelo Firstly, please allow me to thank you for the review and the time taken to complete this, all responses and comments aids us in improving on our services and in that to allows us to communicate to our employees that we are achieving what we set out to do, I was and am greatly concerned in the experience that you received and will most definitely be looking into this personally and in that take up with the relative departments. We constantly strive to achieve good results and in knowing that this was not achieved is a disappointment and i trust we can rectify this in the future Kind Regards Lex Fordyce General Manager

10/10 Excellent

mongezi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
mayfair review
great vide the buffet needs improvement, for the price you pay one would epect more food and of a highre standard
Stayed 1 night in Mar 2019
Response from Lex Fordyce on 15 Mar 2019
Dear Mongezi Firstly, please allow me to thank you for the review and the time taken to complete this, all positive and negative responses assist us in improving on our services and in that to allows us to communicate to our employees that we are achieving what we set out to do, that been delivering service to our esteemed guests. We will look into the variety been made available and seek areas of improvement

10/10 Excellent

Sibongile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
The guy who checked us in -Amos , he was very welcoming and friendly - kudos to him . The room is comfy and clean , the only problem I encountered was the air-con was not working , either than that everything was nice .
Stayed 10 nights in Jan 2019
Response from Lex Fordyce on 16 Jan 2019
Dear Sibongile Thank you for your rating and taking that time to do so and in that the feedback given. We have embarked on repairing the Air-Cons which was is due to poor installation and we are nearing this completion and i trust on your future reservation you will indeed see the results, many thanks.

10/10 Excellent

Dumisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gratitude
It's one of the best hotels I've stayed in, the fact that it next to a mall makes it more convinient. It was a 10/10 for me.
Stayed 1 night in Dec 2018
Response from Lex Fordyce on 16 Jan 2019
Dear Valued Guest Firstly, please allow me to thank you for the review and the time taken to complete this, all positive and negative responses assists us in improving on our services and in that to allows us to communicate to our employees that we are achieving what we set out to do, that been delivering service to our esteemed guests. I take comfort in knowing that you found the hotel ideal for your business needs and I trust we will meet these needs in all future bookings. Thank you once again for the time taken, I will indeed share this with the entire Mayfair team. Kind Regards Lex Fordyce General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Decent 4* and good choice for the area
Clean rooms, hotel was quiet and next to a mall but did not use the mall on this occasion. Bed comfort could have been better.
Stayed 1 night in Dec 2018
Response from Lex Fordyce on 18 Jan 2019
Dear Valued Guest Firstly, please allow me to thank you for the review and the time taken to complete this, all positive and negative responses assists us in improving on our services and in that to allows us to communicate to our employees that we are achieving what we set out to do, that been delivering service to our esteemed guests. I take comfort in knowing that you found the hotel ideal for your business needs and I trust we will meet these needs in all future bookings. Thank you once again for the time taken, I will indeed share this with the entire Mayfair team.

10/10 Excellent

Siphesihle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay @ Mayfair
First time @ Mayfair and definitely not my last time too. Clean rooms and very comfortable beds.
Stayed 1 night in Dec 2018
Response from Lex Fordyce on 19 Jan 2019
Dear Valued Guest Firstly, please allow me to thank you for the review and the time taken to complete this, all positive and negative responses assists us in improving on our services and in that to allows us to communicate to our employees that we are achieving what we set out to do, that been delivering service to our esteemed guests. I take comfort in knowing that you found the hotel ideal for your business needs and I trust we will meet these needs in all future bookings. Thank you once again for the time taken, I will indeed share this with the entire Mayfair team.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great hotel ... great people ... great area ... so all-in-all, great!
Stayed 1 night in Dec 2018
Response from Lex Fordyce on 19 Jan 2019
Dear Valued Guest Firstly, please allow me to thank you for the review and the time taken to complete this, all positive and negative responses assists us in improving on our services and in that to allows us to communicate to our employees that we are achieving what we set out to do, that been delivering service to our esteemed guests. I take comfort in knowing that you found the hotel ideal for your business needs and I trust we will meet these needs in all future bookings. Thank you once again for the time taken, I will indeed share this with the entire Mayfair team.

8/10 Good

Yves

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand hôtel accueillant.
Stayed 1 night in Jul 2023

6/10 Okay

Franz

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sehr schönes und sauberes Hotel mit ausgezeichneter Gastronomie
Stayed 1 night in Sep 2019

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une nuit à Mayfair
Nous avions choisi cet hôtel pour faire un break après une longue journée de route. Personnel très poli et serviable ! Très confortable ?
Stayed 1 night in Sep 2019
Response from Lex Fordyce on 12 Sept 2019
Tout d’abord, permettez-moi de vous remercier pour l’examen et le temps qu’il a fallu pour le terminer. Toutes les réponses positives et négatives nous aident à améliorer nos services et nous permettent ainsi de faire savoir à nos employés que nous réalisons ce que nous avons défini. à faire, cela a été de fournir un service à nos invités estimés. Je suis heureux de savoir que vous avez trouvé l’hôtel idéal pour vos besoins professionnels et j’espère que nous répondrons à ces besoins lors de toutes les réservations futures. Merci encore une fois pour le temps pris, je vais effectivement partager cela avec toute l'équipe de Mayfair. Sincères amitiés Lex Fordyce Directeur général

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr gutes und sicheres Hotel, Shopping Mall + Fitness Studio in Laufweite. Gut für Zwischenstopp.
Stayed 1 night in Feb 2019
Response from Lex Fordyce on 3 Mar 2019
Schönen Tag Vielen Dank für die Bewertung und wir freuen uns, Sie auf der Mayfair begrüßen zu dürfen. Bitte reisen Sie sicher und genießen Sie den Rest Ihrer Reise.

10/10 Excellent

Carolin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Durften den Pool im Fitnesscenter besuchen.
Stayed 1 night in Jan 2019
Response from Lex Fordyce on 22 Feb 2019
Guten Tag Herr Vielen Dank für Ihre Bewertung und Ihren Besuch. Wir möchten Sie bald als Gastgeber empfangen und wünschen Ihnen weiterhin eine sichere und angenehme Reise

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una ottima scelta!
Bell’hotel, molto pulito e in ottime condizioni! Colazione abbondante e di buona qualità!
Stayed 1 night in Jan 2019
Response from Lex Fordyce on 19 Jan 2019
caro ospite Grazie per la recensione e il feedback positivo e non vediamo l'ora di darti il ​​benvenuto.